Efficient & professional service provided on AC and furnace with yearly contracts available and reminder phone calls to schedule seasonally. The company also offers plumbing & electrical service. TJ is a friendly & professional technician, providing great service and offering opportunities for questions/discussion. I highly recommend this family-owned company. KB Complete is superb! read more

Our AC went out again, and it's an old(er) unit which we run pretty hard, so I figured it was the capacitor again. I was busy out of town for work and my wife saw their commercial on TV so she called. Here's the long and short of our unfortunate experience: The company we used to replace the capacitor the last time charged just over $100. (We forgot their name or else we'd have just used them again!) KB Complete charged us - get this - $324. Let's break that down: $69 just to come to the house. Let me say that again: $69 just to show up. Interesting. Aren't you supposed to show up.... as... You know... Part of your job? Now, an A/C capacitor costs tops $50. It just takes forever for us non-certified folks to get our fingers on 'em, which is why we call the "experts" for this stuff. So, $324 Total - $69 Trip fee - $50 capacitor leaves $204. This is where it gets good. Changing the capacitor takes approximately.... Oh... 15 minutes. 30 minutes if you're really slow, or drunk. I'll give 'em the benefit of the doubt on this one. We'll say 30 minutes. That's $400 PER HOUR for labor. So.. The work was done. We have A/C again. But we're out $324 for a fix that a reasonable company should have done for around half. Let's review what KB complete charged again: $69 for just showing up. $400 per hour for labor. I'm glad to hear the rest of these sheep loved the service they received. Maybe our guy - Alex was his name - was a real sweetheart. He probably rescues puppies and kisses babies and all that. But for $400 per hour and $69 just to show up? Must be Italian... read more

Made an appointment for Wednesday of last week for an estimate, which they cancelled. We re-scheduled for 3:00 the following week (today). I arrived at my home at 2:55, and looked at my phone while I waited. I had a message from Don Geary in which he stated he had just driven 40 minutes to meet me at the house and I had not shown so he was leaving this message for me...... The message was left at 2:45. So, I promptly called him back, and Don did not answer his phone. I stated on his voice mail that I was sitting in my driveway for my 3:00 appointment. And I also said that if he had arrived early or thought I was delayed, that he should have attempted to called me and see what my status was. And how I was fairly disgusted that he blew me off for the second time. Then, right after I had returned to work, I had another message on my phone (I had been away from my desk) that stated he had arrived at 2:20 for a 2:30 appointment according to his calendar, and he left at 2:45. I again asked why he didn't call me to see if I was available. He asked if I would like him to come back out and have a look, but I told him that he had already burned his bridge and he could just kiss my butt. Hope you have better luck with them. I had two other contractors scheduled for estimates that showed up promptly and were very friendly. read more

These guys dumped a ton--I mean, a lot--of sheeting, plumbing pipes, lots of equipment--into my yard on May 9, 2017. I hadn't contracted them. I'd heard nothing. Up the street I saw construction going on. Finally, while walking my dog, the KB guys pulled up beside the crap they'd dumped into my yard. I asked, "What's going on?" I got a dumb look, had to ask again. Finally, "We had to drop this off and go get something." No apology. No permission ever sought. Rather confrontational. This was not cool. read more

Bought a Groupon for this firm which expired. Groupon says the value of the purchase should be good as a credit for work done, but KB won't accept it. I wouldn't trust this firm. read more

They have weird zip code issues. I was able to get service inside the Central Hyde Park zip code but they won't cross the zip code line into the "dangerous" neighborhood of South Hyde Park to look at a duplex I own which is four blocks south. read more

So I was pretty disappointed with my second service. The first tech that came out on another project was great. He addressed my issue and was able to do a simple fix to my pipe and did not try to up charge any of the service. The second tech came when my wife was home. I had a simple heater maintenance done and he told my wife I had a small gas leak in the tee pipe and it would be $300 to repair it. Seriously? To unscrew the pipes in the tee, retake it and screw it back together would take me 10 minutes. I really think he tried to take advantage of my wife since she was a woman. Shame on u KB. Not ethical. I will not be using KB again. read more

My AC went out in June 2021. I called KB complete for a quote. They spent 4 hours taking measurements and talking price and schedule. I choose to replace the AC along with furnace because I was told it would be more efficient (probably not true.) The day comes for them to replace the furnace and AC unit and all of a sudden the furnace will not fit, and would not pass code. The new furnace was a completely different size from the one I had. Then they start coming up with all sorts of really expensive solutions to getting the furnace installed. One of their solutions was to put the furnace in the attic and would cost an additional $12,000. I would have told them to leave my property after that but I had to take into account that my mother was visiting from out of town. I needed AC for her or send her back home early and the expenses associated with that. I asked if I tore out the walls on two sides, would they be able to fit the furnace in. They installed the furnace 4 days later, after I removed the two walls. They did not cause my AC to go out but they certainly saw their opportunity profit from it. read more

Had KB Complete go to one of my rentals, the technician was there 15 min. tops, called me and said that one of the legs was out coming into the house and to call KCP&L. Called KCP&L, they came out fixed it in 10 min., still got charged $114. Called and talked to Dave, was not a friendly person, wouldn't even compromise, guess they don't rely on repeat business, will never use this company again or refer to a friend. Flat out rip-off. read more

We used KB Complete for furnace tune up. Marcus was on time and prompt with his service

One of the brackets (1 of 3) on the inducer motor broke causing a terrible noise. It was Saturday and I turned the power off and called KB Complete, as I had a friend recommend them that morning before all this happened. The sent Firl out on Monday, as it was not an emergency as I had another unit working. When he arrived I showed him the problem and he confirmed the inducer motor needed replacing, but he also said the pressure switch needed to be replaced as well. He stated that the new motor would not work with the existing pressure switch. He went out to his truck to do an estimate and came back with a price higher than I expected. He had two options and as my friend was happy and I was considering a service plan anyway, as my unit is getting older, I was ok going with a service plan. The total came to $1238.00, with $368.00 of that for a two system plan. Firl ordered the parts delivered while he took the old parts off which did not take long. It appears the parts were at two different warehouses and he sat in his truck for over an hour waiting for them to be delivered. Once they arrived he installed them and got the heat working again. He also mentioned he could replace my humidifier filters, they were not part of the service plan, and when he looked at them they were fine. However, he noticed the humidifier was not providing any water - even though the switch was operational. He mentioned that this could wait until the Fall when the service plan would inspect my unit. He suggested the first service be in the Spring for the AC and the second next Fall so the renewal would not need to take place until 2017. However, this is where I start to have concerns because he spent over an hour waiting in his truck when he could perhaps have been looking at my units - and perhaps discover and figure out why there was no water going to the humidifier. It also brought up his insistence that the pressure switch needed to be replaced even though it was working and had no problem. After he left I went online to do some research and found nothing to support that a functional pressure switch needed to be replaced when an inducer motor is replaced. My only reason why he would do this, aside perhaps from the obvious, was that KB Complete did not have the exact inducer motor and replaced it with another that required a different switch. If this was the case this should be explained to me - to give me the option of waiting for the exact one to be ordered and come in. Based upon other peoples recommendation of KB Complete I'm starting to feel that perhaps I did not receive the same level of comfort in my decision to use them. Firl was a nice man but I think his decision to spend over an hour in the truck instead of looking closely at my units when he had the time was not the best choice. Because I now know I have dry air and paid $159.00 for a pressure switch that was not broken. I think perhaps canceling my $368.00 service plan may be something worth considering? Scott - Overland Park, KS read more

Woke up Saturday morning and the house was 51 degrees. Called KB Complete at 7:30 and they were there by 9:00. Darell showed me where the problem was and had us warming up within 20 minutes. KB Complete truly is a company you can refer to a friend read more

So, they have a deal... $189 to do PM's on your equipment. Not included in the deal is the trip charge or the diagnostic charge. $138 in charges above the $189 deal. Oh yeah and they tell you this story about R10 being very expensive because it is being phased out "hundreds of dollars" they say. Call them on it and expose this assertion and they will reduce the charge. No thanks, call someone else. That is what we are doing. read more

I read the reviews on the Nextdoor site and many had nice things to say about KB Complete so when our air went out last week I called my husband and he said to call them. We knew the unit was old and the furnace was even older but when Chris showed up at my house he never removed a tool from his truck. He looked at the AC Unit, used a pen to spin the blades and commented that they didn't move as well as they should and looked at the furnace next and said old, some rust, but said it was bad, he could replace the motor in the AC Unit at $800 and another $850 for the fan motor on the furnace but why when they were so old. So I agreed to have a "comfort care" specialist come out for an estimate to replace both. Asked what I owed and he said $169 for the service call, no tools, no immediate help. Asked if they would apply to the replacement and was told he didn't know but probably. Said sometimes there are specials, buy a AC/Furnace and get a hot water heater free. Firl came out later that night and said same, both need to be replaced said it would be $18,000 - $19,000 to replace both...yikes...no specials and no they would not apply the $169 to this...and no immediate help right now and to call after we had Asbestos removed!! Had another company come out and guess what, both need to be replaced but under $6,000 and they were able to replace the capacitor, put thermostat on fan, and we had air all weekend long!! Said it might not last but what amazing customer service!! No additional charge for them getting us up and running due to the weather conditions!! No question on the replacing the units just where is the customer service KB Complete?? What did I get for that $169?? read more

Price gouging at its best. Quoted $500 to replace a $100 sump pump. Took me an hour. Just ridiculous. They will no longer have my maintenance contract for HVAC and my furnace. The guy that came to my house was rude when I questioned the price and asked for a parts and labor breakdown. He said its priced as a task. Why wouldn't they show you what your paying for? Because they are gouging people. I'm a project manager for a local construction company. Their way of doing business is criminal read more

Work was completed in an acceptable manner however prices quoted for additional potential work were outrageous!! Install a new toilet... starting @ $1000.00?? Really? Install new water valve for humidifier.. $295.00?? WOW. (parts for that would have been $12.00 for the valve) Just a heads up that their price ARE NOT competitive whatsoever.. Additional work/contracts were pushed quite hard. Shop around.. read more

The technician that called to set up an appointment to look at my sewer line had such an attitude that I just canceled the service call. If you can't be pleasant even before you give a bid, how are you going to act when they actually give you service? read more

My wife and I have nothing but good things to say about KB. After discovering our furnace was in need of some serious help, we contacted our usual heating & cooling company to check it out. Suddenly we had problems that they had not said anything about on previous routine service visits and wanted to sell us a new furnace plus a new coolant coil. We decided to get a second opinion. The bottom line is we were safer going with a new furnace rather than trying to repair the one we had (only 9 years old), and with KB we had several models to choose from as opposed to the only one brand that our previous service company had recommended. Also, the KB serviceman did not think we needed to automatically replace the coil. So, ~$3000 later, we have a brand new furnace. But, we greatly appreciate the time that KB took to check things out and explain the pluses and minuses of every option. And the installation did not take near as long as we all thought it would. Many thanks, and we will now be using KB for our heating and cooling needs. read more

I hired KB Complete to come out and fix my furnace. They did an okay job and got it running again for an okay price. As part of the fix I purchased a tune up for my AC's to happen this spring. When the spring tune up happened the tech found a whole list of things he said were wrong with my units. I was surprised there were so many things wrong and he said they were urgent fixes, specifically saying that my AC wouldn't be running in two weeks. I called around and checked the prices he quoted. They were about double for adding R-22 coolant as an example. I refused the fixes, called another company and had them come out later in the day. They said my units were fine and not in need of any fixes at all. KC Complete was just trying to sell things that weren't needed in order to pad the bill. read more

I get a chance to observe feedback from people about local KC area businesses a lot of the time, and the overwhelming best responses I notice from customers in the area of plumbing and hvac service companies have been for KB Complete. So when I recently purchased my own first house the end of last year, and came into my first plumbing issue, I decided to call KB Complete first. I don't know that they would have been the absolute cheapest from every other company, but they truly did the job right. The price I was charged was worth it for fixing the issue, and there was even a fairly large unforeseen issue that they discovered after starting the job that they decided to not charge me to fix when they justifiably could have. This summer when my a/c wouldn't work I decided to continue with my gut feeling about them and called KB Complete back out. They didn't disappoint, and not only is my a/c running great on these blisteringly hot days, I now have a service plan with them so I know I don't have to worry about my furnace this winter either! Every tech I have personally interacted/spoken with has truly shown a good attitude and come off as genuinely good neighbor guys. Jim, Bill, Jeff (and I'm sure I'm missing some) are always a pleasure to work with. read more

got scammed, ripped off by 4 cooling repair services KB was the last... I reported one to the BBB and it's still in contention. Anyway KB repairman charged our HVAC with R22 but despite a leak he found. He didn't search near the compressor in the outdoor unit, only found what he called a small leak near the furnace evaporator coil. Then he claimed it can't be fixed, you'll have to get a new furnace, when he knew you can fix leaks and/or replace the A coil/evaporator coil. So against EPA regulations all of these criminals including KB Complete they ignored the leak and offered R22 charging... knowing it would leak out. It's not good to breath R22, it's stupid to charge a system you know is leaking and just leave knowing it's leaking. Completely unethical. The guy told me the first pound of R22 is free but later he charged of for all 3 pounds he claims he put in, he never showed me the results of his scale etc. In short we paid $466 for apparently 3 pounds of R22 and him telling us to upgrade in the future, no attempt to pinpoint the leaking refrigerant at all, no actual repair occurred. The do not deserve to be called a 'repair' company if they charge you $466 and leave a HVAC leaking and unrepaired. read more

My air conditioner broke down on a very hot and humid July day which made the temperature in my house quickly soar to 92 degrees. Two techs came out later in the morning and told me they fixed it with a small new part and said the house would cool down in a few hours. Eight very hot, miserable hours later, the house did not cool down. I had to call them again to come back out. This time the tech didn't arrive until 9 pm. It turns out an additional repair was needed, adding a few pounds of very overpriced refrigerant. The first techs never even checked that. I will definitely not use this company again as I feel they should have checked something that simple the first time they came out. All total, it cost me nearly $700 and they didn't apologize for not fixing it right the first time. read more

I am very disappointed in the service of KB Complete as they are just awful to deal with and quite unprofessional.. I ordered a NEW furnace and AC unit (thousand of dollars each) and 3 days after they installed the new units I had water pouring all over the basement. I was absolutely in shock and had it out with the service manager. They came back an apparently had not hooked the new units up correctly !! I was worried they had damaged the new units and low and behold my AC went out this week although it had only been 3 years since KB INCOMPLETE installed new ones. I called to have them come out and fix and they said they are not willing to work on their equipment at my home and to call someone else after my calls to service manager after faulty installation. I WOULD NEVER CALL OR USE THIS COMPANY !!! BEWARE !!! read more

KB Complete has been doing my service for three years. They are always professional and prompt. I have never had to have them come back for a second look at a repair. However, once my current service "contract" is up i think I'll try someone else for a few years. Even though they've been to my house about 10 times they still find something new to fix that wasn't originally the problem. There is always something new that isn't "up to code" and it is always something that costs about $500. The last item I fixed with $20 in materials from Home Depot and took me about 30 minutes. I need someone I can really trust. If all these things were not up to code when I bought the house, why didn't they point them out the last three times they inspected? Either someone is missing something which isn't good or someone is playing games which also isn't good. read more

I purchased a new HVAC unit with KB Complete. To get my energy rebate from kcpl KB Complete had to come back and do a reading on my unit. Not once but twice they canceled my appointment without even a phone call. I had to call them because no one showed up. The second time this happened they realized that if they did not do the check the same day that I would not get the rebate. They gave me another appointment same day however up to four hours later. I would not recommend this company to anyone. I spent a lot of money only to have no one show up and bad service. read more

Arrived on time. Very professional, I felt like they were here to help not take advantage of my lack of AC knowledge!

Purchased a new air conditioning unit. First major issue the technician started before I got home and they removed the wrong exterior unit. Luckily my neighbor is very understanding about not having ac. Second issue it was not fully charged and I had to have them return to complete the install. They didn't tell me it was not finalized I figured that out only because I have a tech out here to verify it was installed correctly. Third mud was tracked in my home requiring professional carpet cleaning to clean up the mess left. Now two week later the new ac unit is leaking water once again into the garage ceiling which I just replaced from last month's repair. Now I have to replace another ceiling. Cookies from the company can not make up for all of the issues I have had. Everyone with KB Complete has been nothing but apologetic but I am tired of having the ac repair company at my home. Visit 5 in three weeks. read more

Way overpriced and undependable! - Called at 6:15am when my furnace went out and received a call back at 6:45am (before business hours). I was informed I would receive a call within the hour to give me an ETA and that I was #1 on the list. Great so far....that's when things went sour. 2.5 hours later I got a call saying Ollie would be here in 10-15 minutes. He showed up (smelling of smoke and booze) and told me what the problem was and it would be approx. $500 to fix it. He went to his truck to write it up. While he was out I called another HVAC contractor who quoted me a price for the exact same service for more than $200 less. I told Ollie I would pay his trip charge and would have someone else do the job. He proceeded to charge me another $40 for "diagnostic" work. I paid the trip charge only and sent him on his way. read more

Their technician was here for 30 minutes to repair my AC compressor and put in a $10 dollar part for which they charged me $385 dollars. There is no justification for this kind of pricing. read more

I've used KB Complete in the past for a one time plumbing and electrical. I signed up for a maintenance service for my furnace, where they come out and check everything out. I recently called them because my downstairs was not heating up. The service gentleman that came out pressed a button on my furnace and it started working again. He changed a part on the next furnace said it was going bad. The next day another gentleman came out to do maintenance since I was due for it. Later that Saturday evening no heat again. Sunday, Monday I debated if I should call them back or try someone else. I figured let me give them one more try again. A different servicemen came told me that we needed a new motor which why was this not shared with me on Friday when I had the part changed on the same motor. With his recommendation of this motor and cleaning it came out to be $1471.08. I was so pissed that this recommendation was not told to me the first time especially when I paid overtime for them to come out. I called the supervisor that day to explain to me why this was not caught the first time. She made it seemed as if it was my fault for reporting the wrong unit. I explained to her that was not the case both unit was looked at. I saw I was not getting anywhere. I called my BF to inform him of what was going on, he immediately called a Heating company J.B. & Son's he came out replaced the motor did my cleaning and changed the thermostat that was bad, which KB Complete missed. All for $650.00. I was shocked at the HUGE difference in prices. The motor was only $124.00 he said. Everything else was the labor and the thermostat. Then he educated me why the furnace was acting the way it did. The invoice that KB Complete left me with said the motor would be $924.00. I typically don't write reviews but I felt I was being taken advantage of. I called on KB because they are well known and figured you pay for quality. So I just saved $800 just by not using KB Complete. read more

A simple gas clothes dryer hook up that was completed in less than 30 costs me over $300. consisted of $79 for the call and $222 for the job. I previously had good experienc ewith KB but will not engage them again after failing to get some relief from Roger read more

This company is a total rip-off. We called them on a holiday weekend and agreed to the holiday service charge @$129, only to find out that that included the call itself, no services whatsoever were included. To snake the drain, Dennis wanted to charge an additional $180. This is usually a $120 job, period as the service call usually includes the first hour of work. I will never ever call them again and urge others to beware and not fall into their trap. read more

I bought a house in 2007, and noticed KB had been servicing the HVAC system for the 8 years that the previous owners had owned the house (each service call is reported on a sheet left on the furnace, listing what was done, who did it and the date). I noticed several neighbors were also using them for seasonal checkups, so I called to have them service mine. When it came time to get a whole new system, the price they gave me was too good to turn down (mfgr rebate, tax refund, KB rebate). They continued to service the system while I owned that house for another 8 years. They are courteous, helpful, tidy, and in line, price-wise, with what my friends say they've paid other companies. I just bought a new house, and it had an HVAC system that was not a brand I was familiar with. It was not installed very well, and looked as if it hadn't been getting serviced regularly (very old filter). I called KB and Firl came out. He got everything cleaned up, and he fixed the humidifier, so I was ready for winter. When I finally started using the heat pump, I noticed water on the floor beneath a 3" exhaust pipe coming out of the unit. A few weeks later, the thermostat went south, so I called KB and Firl came out again and discovered that the exhaust pipe joints had not been glued, so condensation had been pouring back into the furnace box. He mopped up the water, sealed the pieces of pipe and put in a new and better thermostat, and I'll be good until spring when we will address the AC unit which needs some work (it hasn't been cleaned in years). I think their prices are pretty competitive and they usually show up quickly. I feel confident in their work and feel certain that they don't take shortcuts; they do it right. read more

I've used KB Complete several times over the years and have been happy with their service. Their employees are always friendly and professional. Recently, the condenser fan motor in my AC unit failed. This is a common problem in AC units, and easy to fix. I called KB Complete, and requested someone come out and replace the condenser fan motor. I looked up the part, and it can be purchased for $125 from multiple dealers. The technician came out and offered to replace the condenser fan motor for, get this, $1086. My jaw hit the ground. $1086 to replace a $125 part and 15 minutes worth of work. I refused the service and called two other AC contractors in the area who both characterized KB Complete's bid as grossly excessive. I hired a different contractor, and he charged me $395 (parts/labor/1 year warranty). In my opinion, this is price gouging, clear and simple. What really goats me is that 1.) I still had to pay KB complete $89 for a trip fee and another $80 diagnostic fee (I already diagnosed the issue). I paid $169 to KB Complete for nothing except for KB Complete to attempt to price gouge me. 2.) A company's credibility is really important to me. That is why I started doing business with KB Complete in the first place. I feel my trust in KB Complete has been violated, and I am shocked and appalled - price gouging like this should be illegal. I obviously will not be using them in the future. read more

Had a bad thermostat and was quoted two that would go with my unit one was for 832.00 the other for 773.00 I decided to go to Home Depot and buy a Honeywell programmable digital thermostat for 69.00 and put it in myself, I mean COME ON MAN!! Haha nice try read more

I called to have a main line clean-out and run the camera - it was their advertised 99.00 special. But 3 hours later - I was told the service was more than double (since they found so many roots - well, yeah - that's why I needed the clean-out) If they are going to advertise a special for cleaning out the main line, then they should stick by their advertised price and not upcharge because it was more work. I was also told after the clean-out, that I needed a complete new sewer line to the tune of 12,000. The 'tech' that was running the camera showed up late - almost an hour and a half after the other guy who was ontime. We stood around waiting on him because the guy cleaning the line wanted to camera it first to find the clog ----total time was about 3 hours. When camera guy finally shows he ran the camera so fast after the cleanout, that it was hard to actually SEE if there were sufficient issues to warrant a complete line replacement. He kept telling me there were multiple offsets (there were) and cracks (I didn't see those) he also told me it was broken at the tap (I didn't see any break there either). Sooooo I am going to see if KB Complete will do the right thing and send a more knowledgeable tech out to re-camera and see if indeed I do need a whole new line, or just needed it cleaned. The tech they sent out was more of just a salesman who quoted an outrageous price. I thought I was paying for a professional that wasn't trying to sell me something, but rather provide a service. There are plenty of 'Big Guys' out there that will offer a bait and switch. I - I didn't expect it yesterday from KB... I am a bit disappointed so far - let's see if they make it right. read more

I have done business with K B Complete over the years. I have been more happy than unhappy with their service over the years. I needed to replace my HVAC, so I called to set up an appointment. That went well, set for 9:00 with a reminder call 30 minutes before. The day of the appointment, about 9:30, no call no show, so I called the company. They said that they will check it out and call me back. I immediately received a call from the sales rep who said that he stopped by an installation to make sure everything was going well. He said that he is on his way, I said, on you way? When will you get here, he said 10:30' maybe 10:00. I said do not bother. I call the company to let them know their short falls. An HVAC system is a major investment. Before you even have the job, you no show and no call the appointment, what does that say about the future work, quality of the equipment, and how the company stands behind their work. read more

We have used KB Complete for two big jobs on our 79-year-old house in Brookside: a whole new HVAC system back in 2010 and an emergency sewer mainline replacement last week. For the 2010 project, KB's bid included a more powerful TRANE unit at a lower price than its big cross-town competitor. A no-brainer and great work. For last week's job, we are amazed at how quickly these guys came through. We called at 7am and they had a crew out within an our...three trucks in two hours. We had them pull a new mainline through that uses a minimally-invasive technology called pipe-bursting . http://xpipeindustries.com/trenchless-sewer-repair-denver/pipe-bursting. Sort of like laparoscopy instead of a full operation. Again, the price was fair and considerably lower than digging a new trench. We would recommend KB Complete for any HVAC or plumbing job - routine or comprehensive. A first-class group of very capable guys. read more

An extremely positive experience all the way from scheduling the appointment to completing the service call. I called on a Saturday afternoon when I noticed the burner on the furnace was not always staying lit. Even though it was not an emergency in my opinion they had someone out first thing on Monday morning exactly as promised. The Service Technician called in the morning to let me know what time he would arrive and he showed up right on time. Firl was very courteous and diagnosed the problem right away as the flame sensor not working. It only required some cleanout and he also noted that the water was not flowing properly in the whole house humidifier and took care of that as well (another simple cleanout). I typically dread having to deal with any type of home repair so I'm thrilled that this turned out to be such a positive experience. Would ABSOLUTELY recommend KB Complete and I'd definitely use them again for heating/cooling as well as plumbing and electrical. read more

I had KB Complete install a new heating/AC system 3 years ago without any problems. Just this month the system started freezing outside at the base. I shut the system off to avoid any further complications. The technician arrived, handed me his card and promptly accusingly asked if my filter is dirty. My filter was clean because I religiously change it monthly and hose down the outside system when it needs it. He tested the system for freon and said it was low. He looked further and said a coil was bad. He then promptly said they don't have to honor my warranty if I don't take care of my system. At this point it started to get ugly. I reiterated to him I change my filter monthly and make sure all my coils are clean and perfectly straight just as I bought it and that's all I can do. He said I should be paying the $189 every few months for someone to come out and make sure system is working. I don't know about you but I don't pay $200 every few months when my system is blowing cold air and working. So he wrote up a bill and added the $69 service fee and another $69 for something else I wasn't sure about and added $189 for the preventive maintenance guy to come every few months and $740 in labor to put in coil and some other fees and taxes. I told him this was too much for labor and how could I get the warranted parts and have a cheaper person install. He insisted paying this was only way. I refused to pay for all this and just wanted to pay the $69 service call. He was mad and got in his truck and drove off. I called his supervisor whom he already called and he was rude to me from the beginning saying his technician told him I was being rude to him! I am highly educated and non-argumentative by nature, but this guy was RUDE. Bottom line is the customer service at KB Complete is horrendous. STAY AWAY! read more