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Kay Jeweler's

3.2 (18 reviews)
Closed 11:00 am - 9:00 pm

Services - Kay Jeweler's

Jewelry repair

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7 years ago

This location has always done me right and not a single complaint. Very pleased and a customer for life. My go to is Shawn, check them out

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Review Highlights - Kay Jeweler's

I would like to commend Shawn-Store Manager at Desert Ridge.

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Burland Jewelry Center

Burland Jewelry Center

(183 reviews)

$$

Great little jewelry shop in north central Phoenix. I've been coming here for years. They've…read moreappraised my Rolex and some other jewelry for me, and I've purchased a few items for my wife, most recently a beautiful sapphire ring for our 10th anniversary. Nice selection of gemstones, wide variety of jewelry. And importantly, their staff are consistent, knowledgeable, personable and I really enjoy each experience I have in their store. Great place to get your next gift!

I first came into Burland back in 2016 when my husband and I were getting engaged for my first…read moreengagement ring, I really wanted to shop in a pop and mom shop for our rings, as it felt more special and personal than a big retailer. We then came back in 2017 for our wedding bands, and in 2022 for a second wedding band for me and resizing. Throughout all these years, I have put my rings through the wringer, and they've held up wonderfully! This year my husband and I decided to upgrade my ring, we initially thought to buy a new ring altogether and placed and order, but after some thought, we came back and spoke with Marc, who completely understood the sentimental value of my original ring. He had us sit down and discuss what stone size they could make fit, the quality of stones (they carry natural and lab grown), that they could make my original center of my ring a pendant, and man did they deliver! I will forever be coming back for any of my jewelry needs.

Schmitt Jewelers

Schmitt Jewelers

(41 reviews)

$$$$

Great service! Really listen to what you want and help you create it! Their repair work is…read moreexcellent too.

To be honest, I'm surprised I'm writing this review, but our experience in our recent visit made it…read moreso we're definitely never returning, and would highly recommend people go elsewhere for their needs. The first time my fiancée and I visited, we were freshly engaged and needed her ring sized a bit smaller (from a 6). We saw that Schmitt had good reviews and it was in our neighborhood, so we paid them a visit. During our first visit, the employees (a young woman and a gentleman who was billed as sort of the "expert" on ring resizing) were very kind to us and worked with us to determine the correct size to go down to on the ring. The gentleman was extremely insistent that we need to go all the way down to a 5 and, despite the fact that my fiancée was honestly and vocally uncomfortable with it, we trusted his expertise (after all, we had gone in seeking advice) and paid to have it resized to a 5. Fast forward almost a year of us convincing ourselves a 5 was the right size, my fiancée is at this point having extreme anxiety about how much effort (and pain) it takes to put on & take off the ring every day, and we decide size 5 is simply too small. While a 5 fits her finger fine once the ring was on, getting it over the last knuckle is difficult and painful, and has been leaving the skin on her knuckle irritated and inflamed. Yes, Schmitt was wrong (and confidently, emphatically wrong), but we understand that nobody is perfect and we were totally willing to trust them again to get it right this time. However, when we visited this time, the energy we were given by the employee who "greeted" us at the door (an older woman with gray hair wearing a ton of jewelry) was immediately hostile. When we explained our situation and that we were hoping to have the ring resized (and obviously willing to pay to have it done), the woman was flippant and condescending and not AT ALL consultative. Without seeming to give it much thought, the woman asked if we wanted to go to a 5.75. While we were open to this, we pointed out that the previous gentleman we worked with was insistent that a 5 (from a 6) was the right size, so we were hesitant to go all the way back three quarters of a size so easily. The woman suggested that my fiancée's knuckle "must have grown an entire size" in the time since our first visit. She then again asked us if we wanted to go to a 5.75, with the impression that she didn't really want to go back-and-forth any longer. I understand that ring sizing is a sort of imperfect science and that bodies (and fingers) DO change, but the energy and attitude we received was seriously off-putting and, frankly, unwelcoming. We probably don't look or dress like most of Schmitt's customers, but we are nice people and can afford to shop there (not that that should matter). We left Schmitt's and took the ring to another local jeweler (see my other reviews) the same day where we received excellent, friendly, and consultative service. Turns out you can put beads on the inside of a ring that is slightly too big to help balance things out! My fiancée now has a perfectly-fitting ring, size 6 with two small beads on the inside to help stabilize it once over her knuckle. We gave Schmitt's an honest chance even after they messed up badly the first time, and they blew it. Please go elsewhere.

Kay Jeweler's - jewelry - Updated May 2026

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