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    Kay Jewelers

    3.1 (25 reviews)
    PriceyJewelry

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    I bought my wife a foreverus engagement ring. They had to size it down to fit. On the website you can only go to size 5.5. So we had to size it down a second time after it got to the store. When they size down your ring, they keep the extra gold that they take off and do not tell you, discount you nor credit you for that. I said that is theft and I would like the gold I purchased. They gave me the gold from the secondary size down. I had to remind them that there was more gold that I paid for. The MANAGER Maria acted like a teenage girl and made faces and kept saying that she has never been asked this before and she doesn't understand. She was very unpleasant and down right combative with me. I asked her to stop making faces at me and I didn't care who asked for their gold back or not. I wanted the gold I paid for. She flagged down some guy JACOB who was not a manager to help her. He told me that "you will get what we give you and that is it." I told him I will be leaving a review and he told me to bring it on. He told me that they don't want my business and if I come back I will not be welcome. I told him "you think I would come back?" He said we don't want your business. I said yes you do. I said "I won't be back." He said "We won't miss you." I said "What did you say?" And he said "have a nice day. If you don't leave we will call security." I said no you don't need to. Then I left. I called customer care and created a complaint ticket with a detailed description of this event. Waiting for a manager to call me and have been assured I will be allowed back in the store and my business is wanted. I was credited $50 for the inconvenience and Nina from customer care was 10/10 excellent. Horrible store manager. Jacob tried to provoke a fight with me and is a liability to your company. I hope you take this complaint seriously because I have lost all faith in this franchise. I just spent 5,000 on a chain at JCPenny's and wanted to try Kay's to get my wife something and I see I should have stuck with JCPenney's.

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    2 years ago

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    8 months ago

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    2 years ago

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    1 year ago

    Im a senor citizen anf one of the clerks made an unflattering remark about my age. I didnt go in to get insulted, i went in to shop.

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    4 years ago

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    3 years ago

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    10 years ago

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    7 years ago

    Super friendly and helpful staff! Great customer service. Will be doing business here again.

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    7 years ago

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    9 years ago

    Melanie was super helpful had no idea what to get my sister, and loved her advice my sister loved her present! Maria was great too!

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    8 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    10 years ago

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    11 years ago

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    11 years ago

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    11 years ago

    My friend Daniel give the best customer service ! He is knowledgable and can help you with all questions

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    14 years ago

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    9 years ago

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    9 years ago

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    6 years ago

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    8 years ago

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    12 years ago

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    10 years ago

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    Ask the Community - Kay Jewelers

    Review Highlights - Kay Jewelers

    Melanie was super helpful had no idea what to get my sister, and loved her advice my sister loved her present!

    Mentioned in 4 reviews

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