Dr. Bauman saved my sight. I almost had a retina detachment and he diagnosed it immediately and…read morehad me in surgery within two days. Fast, effective and saved my sight. Dr. Bauman will always be my doctor for my eyes.

1 Star for the doctor, staff, and office, but the wait time is just ridiculous. First time we were…read morehere it took 2 hrs to be seen for a 15min visit, 2nd time took almost 3 hrs for an injection that didn't take no more than 5mins to do. Let's see how long it'll take for a third time and that's just for a follow-up.

I called my insurance company to find a provider under my insurance plan and they referred me here…read more I called them to verify that they take my insurance which they said yes. I went there for my exam and to get new glasses. After the exam the optician was helping me with my glasses. I have a high end frame (several of them that are in prime condition). I just wanted to replace the lenses. I have over 50 years of experience in the optical field from manufacturing to dispensing. The optician asked what I wanted. I explained that I wanted what I currently had. She responded with, let's get the most expensive and see what your insurance covers. I asked why and she said, why not? She could not justify wasting money on something I did not want or need. Then she said "your insurance doesn't cover any glasses." Well that is a crock. I had already called the insurance company and knew exactly what they cover! She gave me a price of over $1,000 dollars for a simple bifocal lens! This place is a scam! I left and took my prescription from the VA not the one from them because I had ZERO trust now. I filled it out of pocket at another optical company for 300 dollars! I called my insurance company and filed a complaint about this place. The only thing they care about is how much money they can get out of you.

Dottie was so helpful with my contact lens issue today. Initially, she said there was nothing they…read morecould do but after I voiced some frustration (sorry Dottie and Krista), Dottie got on the phone and took care of my problem. She was able to order a replacement lens for my defective lens without me having to go through all the warranty red tape with the supplier. THANK YOU very much Dottie. I appreciate you!

Absolute worst front office experience I've ever had…read more I came in today for a prescription correction appointment after my original prescription was written incorrectly. My appointment was at 11:15 a.m., and when I arrived, I was unfortunately on an extremely important phone call that had me repeatedly placed on hold until around 11:40. When they were ready to take me back, the woman at the front desk told me, "Whenever you're ready." I apologized and explained that I was dealing with a very important call and thought I could possibly continue the call while going back for the appointment. Instead of communicating that I may need to reschedule, she simply walked away and left me sitting there until I got off the phone. Once I finished the call, I asked how long the correction appointment would take because I had another appointment later that day and wanted to make sure I'd still make it. Her response was, "Girl, are you really asking me that right now?" accompanied by an incredibly rude expression and attitude. I was completely caught off guard and decided to leave. I later called back to explain that if someone had simply communicated with me while I was on hold, I would have gladly rescheduled. I fully understand that I wasn't ready for my appointment and take responsibility for that. However, there's a professional way to handle situations like this, and the way I was spoken to -- both in person and over the phone -- was completely unacceptable. I rarely leave reviews, but this experience was too unprofessional to ignore.

When my husband and I came in for our first appointment here we were told that we had to have the…read moreretinal screening and photos done. I told them that we would like to opt out for that as we don't need that done. We always opt out for it at other offices. We were told that we had to sign the form and had to both pay $45 each for it in order to be seen. I was also quoted that it would be $149-$169 to be fitted for contacts, other office I've been to charge $60. We paid $45 each for the test because we couldn't opt out of it and was told the contact fitting was $169. After getting home I realized we were over charged $20. I thought that they billed me the extra $20 for the portion my insurance wasn't going to pay for my contacts. When I asked about this they said the contact fitting was $189. I told them that wasn't what I was quoted and wasn't told of the higher price. After having to deal with Audra or Audrey the office manager they finally credited the $20 to my contacts. The office manager was extremely defensive, rude and it was embarrassing the way that she talked to me in the middle of the reception area with other people around. After getting my EOB in the mail I called back to ask what the $45 fee was for again because it didn't show up on either of our insurance EOB's. I was told again it was for the retinal screening and photos. I asked again why it was mandatory as usually we can opt out of it. She said that it was mandatory only because we were new patients. I again reminded her that this was a test that was not medically necessary and shouldn't have been performed or billed. She said that they will not see any new patients unless it it performed. I asked why they didn't submit it to our insurance and she said because it's not medically necessary so insurance doesn't cover it so they don't submit it to the insurance. They literally admitted to performing and billing patients for services that are not medically necessary even if their patients do not want them ran. When I spoke to our insurance they also said that this was a test that patients have the right to opt out of and would be filing a complaint against their office on behalf of myself and my husband. I requested for Dr. Erica Frost to call me and was told that if I wanted to speak with her I would need to schedule another appointment with her and pay out of pocket. They don't want the doctors to be aware of how they are ripping patients off unless you pay for that too. At least I hope they are unaware of it. I would be very cautious going here as they seem to try to slip extra charges in and threaten to not see you if you don't pay cash for unnecessary tests.

very thorough eye exam. He took the time to educate you on the problems that could arise if you do…read morenot take care of your aging eyes. Great variety of glasses to choose from.

Update: high quality eye care. Cutting edge technology. Dry eye treatment I have had twice…read more Macy's a tech there and is very detail oriented. Great care!

I would highly recommend this place. They are the nicest, knowledgeable and accommodating staff you…read morewill come in contact with in a doctor's office. Great place.

Love, love, love this place!!! Helpful, kind, patient and friendly staff. Highly recommend!!!!read more

I had a situation where I couldn't see from my right eye and had excruciating pain from the time I…read morewoke up. I was recommended to Two Rivers and I'm grateful that I was. The team at this location is friendly, knowledgeable, and clean. I'd recommend them day in and day out!

Dr Lozano was pleasant and caring. She spent a lot of time making sure I understood everything I…read moreneeded to know regarding my contacts. Very thorough. Was seen on time, staff are also very pleasant. Insurance information was up front and much appreciated. Even adjusted my glasses that I did not purchase there.

This is an updated post regarding the billing practices that are being performed by new Braunfels…read moreEyecare and the erroneous charges (approx $300) that my husband and I have been paying for the past few years that are covered services by our insurance. Currently, I have been a contact lens/eye glass wearer for over 20 years and have had the same insurance (BCBS FEP Blue Vision) since 2013. Since 2013 I have moved to five different states (Iowa, Illinois, West Virginia, Florida and Texas) and have seen several eye doctors within those states using my same blue cross blue shield FEP blue vision. My insurance normally covers all my exams (comprehensive vision and contact lens evaluation and fitting) free of charge without a co-pay. My first visit I was charged a contact lens fitting fee $70 which I thought was odd. When I enquired about it I was told it was due to the contact lenses that I got. Then my husband mentioned he was also assessed the same fee. Given that they took really good care of my husband I didn't think to question or look into it. The second exam came around and I was charged the same fee and I asked more questions about it and they were saying that my insurance will not pay for both the exam and contact lens exam/fitting. Third exam took place on 5/2/2024. Prior to my appointment I took a deep dive into my benefits and saw that it is a covered service. When I arrived I informed the front desk of this and they printed my benefits and they confirmed it showed $0. My vision exam was swift, no issues, and no changes in contact brands. I chose to use my benefits towards my glasses and paid out of pocket for contacts as my insurance will only pay for one or the other when it comes to materials. Yesterday 5/14/24 I received a call stating my glasses were ready for pick and that I owed $70 for the contact lens fitting. I called back and left a voicemail wanting additional justification for the fee. This morning I received a phone call and I explained the above mentioned and that I have never been charged such fees. The conversation ended up going south as Stephanie was cutting me off and said they billed the insurance and contacted them and it's not covered. I then logged in and began investigating all my EOB claims. You will see an older claim ( picture 1) done at another provider showing both contact lens and comprehensive exams and I owed $0.00. Then you will see my claim at NB Eyecare where the contact lens fee was never billed. I then contacted blue cross blue shield and spoke to a claims specialist who also agreed that per my benefits I should not be charged. BCBS then contacted new Braunfels Eyecare and had a three way conversation. Bcbs the informed there billing specialist that I am being charged for services that are 100% covered. The specialist had no clue and was faulting the system and said the box is greyed out. The bcbs representative then told her to contact the provider line for assistance but I should not be having to pay a fee for the covered service. I then went in and picked up my glasses and informed them that my husband and I will no longer be patients due to there unethical billing practices which is unfortunate as both my husband and I really liked the doctors and have always had a positive experience. But we will not be subject ourselves to being taken advantage of financially.

ALWAYS super friendly, courteous and efficient. One of the few doctor/medical annual requirements I…read moredo not mind at all. Great team here.

They always late for my appointment. Patient that came in late they still take them in. Lead time…read moreto patient that are on time have to wait 30-40 mins wait time. It's ridiculous! I would not recommend.