This review is for VRBO listing Property ID 634387 | Unit # 129.
We chose this condo because it had central AC and the location in Kihei. The location was in a decent place and the condo had enough space for my wife and two boys and seemed to be relatively clean, that's where the positives end.
We arrived in Maui at around 11:30am on Friday, since we couldn't check into the condo until 3pm per the reception email instructions we decided to go have lunch and pick up some items from Costco. Upon arrival at 3pm we checked the email from the owner and noticed that we never received the pin for access to our room - we messaged the owner through the VRBO app and didn't receive a response, then called and the call went to voicemail. Owner didn't get back to us until about after 5pm with the code to the condo, which wouldn't have been so bad if we didn't have food from Costco in our car! I understand that people can get busy, but I don't understand why you would send us a reception email without the code to get into the condo. This was just the beginning of a very stressful trip.
The first night in the condo I had to smash a roach in the bathroom while coming out of the shower. I didn't want to make a big deal since I understand that we are on a tropical island and I know roaches live here so I attempted to let that slide. However, shortly after, my wife was taking a bath, attempting to relax from our long travel day - a live roach jumped into the tub with her! All I heard was a scream and water sloshing around, I thought she slipped in the tub. We notified the condo owners and we were told that they would get someone out by possibly Tuesday. Ok... The owners never followed back up with us to either let us know if or what time their pest guy would show up, so we were left in limbo as far as knowing when this pest problem would be resolved.
Tuesday at around 3-4am the AC shut off on it's own and my wife and I woke up in a sweat. We thought maybe it was on a timer or something as it turned back on by itself around 10am.
By Wednesday the roach kill count was up to 8 - we had another in the corner of our room and one was actually crawling around on our bed!!! The AC stopped completely at around 4:30pm and that lasted through the whole rest of the day and all night. At this point we were fed up and I called the owners to find out if their pest guy ever came, since they never let us know from the initial request on the first day and also to let them know that now the AC is not working. I reiterated to the owners that we chose their condo because it had AC and that we've been coming to the Hawaiian islands for 15+ years at this point, staying in everything from resorts to condos, and have never experienced roaches to this magnitude - to which he replied I've been going for 30+ years.
At this point I'm extremely frustrated. My wife who loves baths is terrified to get into the tub, my kids are scared and expecting to find roaches under everything and on top of all that, it's the end of June in Maui and HOT and our AC is out. When talking to the owners and voicing my concerns I didn't get the overwhelming feeling that he really cared, it was more of the "you're on a tropical island, you should expect this" attitude.
To their defense, after this phone call the next day management did come and fix the AC and their pest guy came and sprayed. However, this was Thursday of our trip, it had almost been a full week since we had let them know about the roach issue.
To be transparent, due to the issues we were having with our AC and the extreme stress from the roach infestation I did ask for some kind of compensation, to which the man I was speaking with said he'd talk to his wife - I never heard anything back regarding this, even after following back up after the trip was over.
I really don't like writing reviews like this, I understand that these kinds of reviews affect the owners of the condo, however I do believe that waiting so long for something to be done about the roaches and not being kept apprised of the status of a solution is extremely unacceptable and unprofessional in this situation. In all honesty, if Maui wasn't all the way booked up we would have most likely checked out of this place due to the roaches, it was that bad. RENTER BEWARE! read more