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    Kihei, HI

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    Kauhale Makai

    3.2 (14 reviews)

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    Erik Y.

    This review is for VRBO listing Property ID 634387 | Unit # 129. We chose this condo because it had central AC and the location in Kihei.  The location was in a decent place and the condo had enough space for my wife and two boys and seemed to be relatively clean, that's where the positives end. We arrived in Maui at around 11:30am on Friday, since we couldn't check into the condo until 3pm per the reception email instructions we decided to go have lunch and pick up some items from Costco.  Upon arrival at 3pm we checked the email from the owner and noticed that we never received the pin for access to our room - we messaged the owner through the VRBO app and didn't receive a response, then called and the call went to voicemail.  Owner didn't get back to us until about after 5pm with the code to the condo, which wouldn't have been so bad if we didn't have food from Costco in our car!  I understand that people can get busy, but I don't understand why you would send us a reception email without the code to get into the condo.  This was just the beginning of a very stressful trip. The first night in the condo I had to smash a roach in the bathroom while coming out of the shower.  I didn't want to make a big deal since I understand that we are on a tropical island and I know roaches live here so I attempted to let that slide.  However, shortly after, my wife was taking a bath, attempting to relax from our long travel day - a live roach jumped into the tub with her!  All I heard was a scream and water sloshing around, I thought she slipped in the tub.  We notified the condo owners and we were told that they would get someone out by possibly Tuesday.  Ok... The owners never followed back up with us to either let us know if or what time their pest guy would show up, so we were left in limbo as far as knowing when this pest problem would be resolved.  Tuesday at around 3-4am the AC shut off on it's own and my wife and I woke up in a sweat.  We thought maybe it was on a timer or something as it turned back on by itself around 10am. By Wednesday the roach kill count was up to 8 - we had another in the corner of our room and one was actually crawling around on our bed!!!  The AC stopped completely at around 4:30pm and that lasted through the whole rest of the day and all night.  At this point we were fed up and I called the owners to find out if their pest guy ever came, since they never let us know from the initial request on the first day and also to let them know that now the AC is not working.  I reiterated to the owners that we chose their condo because it had AC and that we've been coming to the Hawaiian islands for 15+ years at this point, staying in everything from resorts to condos, and have never experienced roaches to this magnitude - to which he replied I've been going for 30+ years.  At this point I'm extremely frustrated.  My wife who loves baths is terrified to get into the tub, my kids are scared and expecting to find roaches under everything and on top of all that, it's the end of June in Maui and HOT and our AC is out.  When talking to the owners and voicing my concerns I didn't get the overwhelming feeling that he really cared, it was more of the "you're on a tropical island, you should expect this" attitude.  To their defense, after this phone call the next day management did come and fix the AC and their pest guy came and sprayed.  However, this was Thursday of our trip, it had almost been a full week since we had let them know about the roach issue. To be transparent, due to the issues we were having with our AC and the extreme stress from the roach infestation I did ask for some kind of compensation, to which the man I was speaking with said he'd talk to his wife - I never heard anything back regarding this, even after following back up after the trip was over. I really don't like writing reviews like this, I understand that these kinds of reviews affect the owners of the condo, however I do believe that waiting so long for something to be done about the roaches and not being kept apprised of the status of a solution is extremely unacceptable and unprofessional in this situation.  In all honesty, if Maui wasn't all the way booked up we would have most likely checked out of this place due to the roaches, it was that bad.  RENTER BEWARE!

    Dusty air vent
    Anthony G.

    If I could give this place a 0 star I would. We stayed here May 27-Jun 2 at Kauhale Makai by Maui Condo and Home. Im writing this to warn everyone how disgusting this place can be. We walked in the 1st day, the receptionist was very nice and very informative with where to find our room, the code and pool. That's about the last positive thing I can say about this place. Our room smelled like an old grandparent's place where they havnt cleaned in months. It just smelled "OLD" and dusty. Every counter, every surface was so dusty. ITS LIKE THIS PLACE WAS NOT TOUCHED IN YEARS. The A/C vent was full of molds and apliances were ones you would find in the 1980s, like old vacuums and old blender. They had a VCR and a DVD player. That's cool and retro and not up to date. Our child played in the curtains for just one second and he was full of dust when he came out. I swiped my hand over the curtains and had dust on my fingers. There is someone's hair left on the certain of the shower. After complaining to the manager. They agreed to cleaning up the place. But not until the next day. So we had to sleep in this dusty old looking place over night before they addressed the problem. The next morning, two people came and started cleaning up the place. They did removed the old smell by straying disinfectant everywhere and wiping the surfaces and sweeping the porch, but the dust was still there. I pointed out the dirty A/C vent and they said its mold and they couldn't do anything about it. WOW. UNBELIEVABLE. That's how you treat your guest. What is funny was that their ad shows they do enhance cleaning. Ya....right enhance cleaning After complaining to management again. He offered to give us a refund for the remaining days or deep clean the room, which would take two days. THIS PLACE SHOULD BE READY BEFORE WE ARRIVE. But the problems was, its hard to find a descent place at a good price in MAUI that day. It was too stressful and too much of a hassle to go through that and we already spent a lot on this trip. We sucked it up and stayed the rest of the time in this place. But that does mean this place does suck. I will no longer consider staying at hotels and motels. Ill be going pure AirBnB from now on.

    Beautiful sunset from the pool...lovely day at the beach  in the warm waters of Maui
    Johanna S.

    Got upgraded to ocean view room from 205. 205 has either a mold problem in the carpet or something funky is going on. We were moved to 4th floor and what a big difference! It was big, spacious, tile floors, huge bedroom and awesome lanai. Nice, quiet relaxing condo. Thank you for an awesome stay!

    Matilda B.

    We had so much fun in this condo!! (122) absolutely comfortable home with all the ammenities we could ask for. Look around your whole condo to find all the gear you might think of- its bound to be there. Walkable distance from the nearest town with all you might need too. Mahalo KM

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    Maui Coast Hotel - Lobby area

    Maui Coast Hotel

    (436 reviews)

    $$

    This has been our go-to hotel now since we discovered it a few years back…read more The location is central to Kihei and is incredibly convenient for those trying to explore the island. Plenty of great beaches and restaurants nearby and some of the rooms in the Kai Tower has stunning views of the Pacific Ocean. Aside from all the core amenities you'd want out of a hotel (e.g. pool, bar, restaurants on site, etc.), the one major differentiator for us is the customer service. We had the privilege to have Terry help us during this trip. Long story short, the most recent Hurricane Nolo storm that passed through the islands changed our plans quite a bit, so we ended up with multiple reservations onsite with different types of rooms. Terry made the entire experience so much easier and was incredibly patient and kind as we worked through everything. We really appreciated how understanding and thoughtful Terry was throughout the process. Much appreciation to Terry and the rest of the hotel staff for the hospitality. We're already looking forward to returning here on our next trip.

    Great hotel in an excellent location. It sits right across the street from the beach, so you can…read moreenjoy both the hotel amenities and the beach with ease. The staff was incredibly friendly, upon check‑in, they welcomed us with a refreshing lavender‑infused towel, a reusable water bottle with refill stations throughout the property, and a cute beach tote to keep. They also offer orchids for the ladies to pin in their hair, which is a charming touch. The rooms were modern, clean, and offered plenty of storage. There are two pools, both kept at a comfortable temperature that makes for a refreshing dip. They allow guests to use the amenities while waiting for their room to be ready, which we appreciated since we arrived early. The hotel also provides free bikes for exploring the area, and there's a happy hour at the pool bar. Overall, we had a wonderful experience and would happily return for another stay.

    Hilton Grand Vacations Club Maui Bay Villas - Sign out front on Kiehi Road

    Hilton Grand Vacations Club Maui Bay Villas

    (65 reviews)

    Overall we had a great experience! If you like a more quiet area, this is for you. We enjoy a more…read moreactive area, so we enjoy Hilton Kaanapali Beach Club more. You have to have a car here to get around, not so in Kaanapali. We enjoy walking around and walking the beaches. You have to drive everywhere to do that here. We have been coming to Maui for over 40 years and enjoy relaxing, going to old and new restaurants and walking the beaches and boardwalks. First time staying here, we won't come again! Pros: Beautiful rooms with very few inconveniences. List in cons! Beautiful pool area and landscaping. Also a few cons! Downtown Kīhei and Wailea not too far my car and more beaches and restaurants to go to. Favorite restaurants: Isana, you can walk to. Beach club, nice staff, good drinks, and great coconut shrimp. Threes, in town, great staff (ask for Josh) and food. Nalu, great for breakfast, lunch or dinner. 30 min walk or short drive. Great happy hour, ahi tacos the best. Monkey pod, but I like the one in Kaanapali best, better views. Salesman Dan Hunter was respectful and informative for our update, not pushy! Beaches nearby: Polo beach, great boardwalk along resorts in Wailea. Keālia Pond National Wildlife Refuge, you can walk the wooden bridge and then the beach. You can walk the beach all along Kīhei, even across the street, it just isn't easy in some areas. Cons: Need a car! The adult pool at the resort was cloudy and dirty from the pigeon's. Never saw them cleaning the pool until we complained the third day. Then they tried to clean it better l, especially after our review and we complained again. They need to do something about the pigeons before it gets better. The other pools were pristine. You rarely see a pool attendant, no help moving chairs or umbrellas. Only the adult pool area have nice comfortable covers, about 25, the rest are very uncomfortable. Wore down crappy cabanas with dirty covers, no TV's working or refrigerators, not that I would use them, but if you have them they should be in working order. Complained to Chanel, day manager who didn't seemed too concerned. She did come down and looked but no feedback expect pool service did seem to improve, just not resolved. The grab and go is really just a small fast food restaurant, no food only drinks. Are room was great except for dirty floors from something they put on them (photo with stain from wet foot). Moldy shower walls (photo). Cabinet in front of sink has a handle I hit my head on each time I wash dishes. Washer very loud!

    We stayed at Hilton Grand Vacations Bay Villas in Kihei and had a wonderful overall experience. I'm…read moregiving the property five stars, especially because of the exceptional staff and how accommodating they were when Storm Lala hit at the end of our stay. A special thank you to Shermila, the front desk manager. When the storm affected our plans, she was incredibly friendly, helpful, and able to accommodate us for an additional night in the same room. During what could have been a stressful situation, she made everything much easier for us. We really appreciated her kindness and professionalism. Pros: The staff throughout the property were very friendly and welcoming. The resort did not feel overcrowded, which made for a relaxing stay. Our room was modern, spacious, and comfortable, with a full-size kitchen that was great to have. There are a few areas that could use improvement. Housekeeping could benefit from additional training and attention to detail, as the room cleaning was not as thorough as we would have expected. The patio furniture also appeared as though it had not been cleaned in a very long time, possibly since the property opened. Unfortunately, it was dirty enough that we did not feel comfortable sitting outside and enjoying the patio. Another disappointment was the food situation. The website indicates there is a kitchen on site, but there are actually no restaurants at the property, including by the pool, and there is no real breakfast option. There is a bar across the street with limited hours that serves bar food, as well as a grab-and-go area. We received a coupon for the grab-and-go, but the options with the coupon were extremely limited. We were only able to order a premade McMuffin-style breakfast sandwich, while the other items were not eligible with the coupon. Despite these areas for improvement, we are still giving our stay five stars because of the friendly staff and, most importantly, the way Shermila and the front desk team took care of us during a difficult situation with the storm. That level of service made a lasting impression and was very much appreciated.

    Andaz Maui at Wailea Resort By Hyatt - 2-Queen Garden  |  Larger Shower  |  4.18.25

    Andaz Maui at Wailea Resort By Hyatt

    (766 reviews)

    $$$$

    We had an overall wonderful time at the Andaz this year. We love the little Andaz Maui Onesie for…read moreour unborn child and the whale with the Andaz Maui hat. We would like to give a shoutout to team members that made our time at the Andaz exceptional: Aaron - breakfast Ka'ana Kitchen Kenji - breakfast Ka'ana Kitchen Chef Rhod - breakfast Ka' ana Kitchen Jeremy - Valet Chase - Lehua Lounge Our child has significant food allergies and the team was accommodating and helpful throughout our stay. Chef Rhod went above and beyond to prep food for Oliver(1.5yo) and we had full confidence in the team and their care with Oliver's allergies. We were upgraded to a Partial Ocean view room. It was standard and met expectations from photos we viewed before the trip. Engineer had to come to help fix some issues with the shower door and two of the sliding door were installing upside down and backward but these issues didn't affect our stay. The room was clean, comfortable and surprisingly quiet for a room located next to the elevator. Check in was a breeze and the valet team were both prompt and friendly. You receive a welcome drink and a lei ( flower for females and kuki nut for males). Amenities were the same as our previous stay. They have activities throughout the day for guests which is nice for families and young kids. Our child loved being by the pool and we spent most of our time there. The beach front access and setups are a huge plus for this property. You can snorkel right off of the beach and see fish and sea turtles. Overall, we had another great experience at the Andaz Maui and will return again in the future.

    We came here on a weekday for brunch and there were plenty of tables to choose from, so we sat…read moreoutside with an amazing view of the ocean. Kenji provided top notch service as he continually checked on us, pouring water and refilling coffee, as we picked up food at the buffet counters inside. The Hawaiian fruit spread is amazing and the papayas were the best. Egg white frittatas, little mochi waffles, and shakshuka were some of my favorites! The grounds are beautiful and worth a stroll to walk off some calories!

    Four Seasons Resort Maui at Wailea - The most beautifully appointed room

    Four Seasons Resort Maui at Wailea

    (670 reviews)

    outstanding. did not pick up the tab. was guest at custom dinner at this resort on the beach at…read moresunset. too much great food. fantastic waiter. unbelievable experience'

    Overall we had a lovely stay at the Four Seasons and would for sure go back. The service was top…read morenotch, the food tasty and all the amenities, especially for families were great. In the spirit of improvement, I wanted to share that concierge left much to be desired. While they were all very nice I found them disorganized, slow to respond and just not the quality or efficiency I would expect from a Four Seasons. I emailed over a week before our trip asking for dining recs, activities and car rentals and at first didn't hear back for a couple of days. I then called to follow up and got a response but information was provided piecemeal. I had to talk to 3 different people in order to get most of my questions answered (but not all). I had to repeat myself often in emails and do duplicate work to get things booked. Getting everything squared away though (activities, and dining reservations etc.) took hours of emailing, phone call chats and in my opinion should have been more streamlined. Of the folks I spoke to, I found Melissa the most helpful and wished more of the people I spoke to were as helpful as her. Eventually I had to resort to just booking dining reservations myself - no big deal but I feel like part of the value proposition of a FS is that they do all of these things for you. When I spoke with the third person to ask for dining recs all her top ones were the hotel restaurants which is fine but I'm calling because I want to go beyond the hotel walls. The restaurants at the hotel also were fine but not the very best. After a few emails to the concierge I received the dining guide and info on things to do with the kids when this would have been helpful to receive from the beginning. I know that part of the challenge is the revolving door nature of a concierge at some hotels, with different people working each day and having to re-read past email threads etc. but I'm sure there's a solution for this.

    Grand Wailea, A Waldorf Astoria Resort - Exterior

    Grand Wailea, A Waldorf Astoria Resort

    (1.7k reviews)

    $$$

    Grand Wailea is a luxury oceanfront property in the Wailea area of Maui. It's located directly next…read moreto Wailea Beach and spans 40 acres. It's also located next to The Shops at Wailea, a luxury shopping mall. We were told that the resort was in the shape of a turtle, and once that was mentioned the resort map made it obvious. The resort is along a string of luxury hotels right by the water connected by a walking/running path. In the morning you'll see tons of people along that path. We got a double queen bed with ocean views, and the bathroom contained both a tub and a shower. The resort amenities include but are not limited to a gym, multiple pools (including an adult-only one), lounge chairs, cabanas, water slides, and a spa. The spa had complimentary fitness classes which we took advantage of. Some of them were on the beach and in the fitness room, but some are paid. There are activities like massages, sound baths, and other types of wellness activities. To use the pool amenities you need a wristband which you get by one of the covered areas. Only valet parking is available for $80/night. They also have a on-site luau which I went to although I've been to better ones. There's a chapel and we even witnessed a wedding during our time there. We also went to Nobu at the resort which I enjoyed. Although it's a luxury resort, some parts of the resort were outdated and broken such as the room signs. The room interior was modern but some exterior parts of the building were on the older side. The location and the views are definitely the selling point of the resort, and it's a place you want to stay at to take advantage of the views and amenities.

    After a 7 night stay last week this will be the last time we go to the Grand Wailea. This was my…read moresecond stay at the hotel. It started from the entry to the resort. What I thought were rocks were actually plastic looking boulders. This would have been fine but on the walkway to the Wailea shops there were broken boulders so you see that they are fake and the pond empty. An eyesore. The room service staff were great and took good care of keeping the room clean. However the refrigerator in the room had been turned off and had a stale smell. Having 4 TV's at home and actually had a Samsung I think I know how to troubleshoot problems. As we were getting ready to retire we turned the TV on and were directed to the promotional hotel page. We had no access to regular TV. Called the front desk for help and they asked me "do you know what is wrong?" No that is why I am calling you. Instead of going to bed I had to wait 30 minutes for help to arrive. The problem ended up being on the hotel end and the problem was fixed. The repairman dropped his toolset in my clothing drawer below the TV and left. Which I had to make a trip down to the front desk to drop off. In addition to dropping off the tools I had received a letter in the room telling me of upcoming service and they needed 45 minutes in the room. Not sure why this maintenance was not done on the front end or back end when I left? Now I am getting annoyed and the woman at the front desk said they are SEVERELY understaffed. The manager did give me a $300 credit but the damage was already done. Our room was $815 a night. The pool area was a circus, which I understand because families want that last summer trip. A great portion of the pool was closed for maintenance, including the lazy river. If you want a nice chaise lounge with an umbrella you need to get to the pool very early and stake your claim. So you are competing for your space. One of the days the towel station was out of towels. If you want a preferred area or cabana you are going to pay. There were some positives on the property but the negatives prevailed. The hotel is tired and needs to be upgraded. Especially for a Waldorf Astoria. In retrospect I should have gone down the street to the Four Seasons or the Fairmont. Even though I am a Hilton Honors member.

    Residence Inn by Marriott Maui Wailea - Sundress/Market

    Residence Inn by Marriott Maui Wailea

    (196 reviews)

    $$$

    This was a great find. Rooms are comfortable and reasonably priced compared to the Waldorf. We…read morebooked three rooms for a family vacation. The facility is very clean the staff is helpful. There is a free shuttle that travels a mile radius of the hotel. We used it to go to the shopping center and went to the market to get prepared foods to take to the beach. We were going to use it for dinner but it holds 6. All you have to do is ask the front desk and call them when you want to be picked up. The pool was a great find. Very clean and well maintained. The breakfast is very nice and pretty standard self-serve. Good and plentiful. Again, the staff was helpful in getting little things for the family. For what it would cost at the Waldorf, one night there took care of three rooms at the Residence Inn. I'd definitely go back there again.

    My favorite place to stay in Wailea. It's centrally located, access to great beaches, plenty of…read morefood options, and it's moderately priced compared to other hotels. Breakfast is included with your stay - it has a good, hearty hot breakfast bar with eggs, sausages, waffles. There is always fresh diced up fruit too. A bread toasting station, cereal and juices. The rooms have plenty of space and some with ocean views and lanais. There is a self service laundromat which makes a difference if you're a light packer. The ground ls are kept tidy and it's normally peaceful in the common areas.

    Kauhale Makai - hotels - Updated October 2026

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