What a beautiful resort!! The entrance is mesmerizing with all the trees overlapping each other. Service is very kind and attentive. There's a pool for adults only (don't see that too often) very nice if you want laid back peace and quiet. They give massages out by the pool as well. They have the cutest little shopping area by the lobby that you've got to check out! Super fun for you shopping lovers. The rooms are spacious and the view is out of this world! This is a fun place to explore even if you aren't staying here! Come check it out! read more

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It seems like Grand Wailea is pretty well known as everyone asks if I stayed here when I tell them I visited Maui. I only stopped by here for a few hours to walk around and get the dessert at Loulu. It was over crowded and very busy. If Erewhon was a hotel, Grand Wailea would be a good comparison. It is well known for being expensive, not really a good value and a tourist trap. It is a beautiful looking hotel located right by Wailea beach. The valet service seemed very busy, but considering the size of this establishment, the wait times must be long. read more

Great hotel- too much plastic waste We enjoyed our stay here and the service is nice. However, there is a huge unnecessary plastic waste. Even we brought our own cups for kids, the waiter/ waitress would relentlessly gave us plastic cups ( I told them no plastic cup and some of them still brought them anyway). Given limited resources and sea location, I really hope they take initiative to reduce plastic waste that are harmful to the precious environment. read more

It is a nice hotel but for what is supposed to be a high end place the maintenance issues are bizarre. One of the elevators was missing a button...the safe in our room only registered 1 2 7 or 8 the other keys did not work, Also the place is very dark at night and definitely needs better lighting esp when you have to walk outside. For the money the food is just okay. On the positive the pool is cool...the place is pretty and the staff is all very nice. read more

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We absolutely loved our stay at Grand Wailea. We were upgraded for free to an oceanfront view, which made the trip feel extra special. Our room was clean, comfortable, and very nice, and every staff member we interacted with was friendly and hardworking. We explored many other hotels while we were on Maui, and honestly, none of them compared to Grand Wailea. The grounds are absolutely beautiful, expansive, and classic. I don't agree with the reviews saying it feels run down. It isn't ultra-modern, but it has a grand, timeless, classic resort feel. The beach out front is amazing. We explored a lot of beaches on Maui, and I never found one I liked better than the beach at Grand Wailea. The resort itself also feels unmatched in size and beauty. No other hotel we saw had the same expansive grounds, pools, landscaping, and overall resort feel. That said, the biggest downside was how much everything felt overpriced. I understand Maui and luxury resorts are expensive, but Grand Wailea sometimes felt like it was nickel-and-diming guests. Valet parking is $75 per day, and when you add in tipping every time you retrieve a rental car, it gets frustrating fast. On Saturday and Sunday evenings, valet was also very slow. One night we waited over 25 minutes. The valet staff were clearly working hard, but they seemed understaffed for the volume of guests. The food pricing was also hard to justify. At the marketplace/counter-service options, we saw coffee for $7.50, hot dogs for $26, hamburgers for $32, and 12-inch pizzas around $30. You also often have to wait in a long line, and if one person is making coffee drinks, it slows the entire line down. Olivine looks beautiful, but the prices were extremely high, including a personal sausage pizza for $38. Considering the mixed reviews, we could not justify eating there. While we were there for over a week, the resort restaurants looked quite empty every day. I truly think if the restaurant prices were even 30% lower, many more guests would stay on property to eat instead of walking across the street to places like Manoli's or Island Gourmet. The pool area was beautiful, and we appreciated little touches like seeing free pineapple passed out at the pool one day. The idea was nice, although the execution could have been better since the server was putting wet pineapple chunks directly into people's hands. We also wish the waterslides stayed open later, especially for families. Grand Wailea does offer free Nespresso coffee in the room, which is nice, but after seeing one too many social media videos about people misusing hotel coffee makers, I personally can't bring myself to use in-room hotel coffee machines anymore. One extra service I would gladly pay for is a paid hospitality suite or shower room option for guests with late flights. So many flights out of Hawaii leave late at night, and after checking out in the morning, it would be incredibly helpful to have a clean, comfortable place to shower and freshen up before heading to the airport. Overall, we loved Grand Wailea and would absolutely recommend it. The staff, room, beach, pools, and grounds were wonderful. I don't understand all the bad reviews because our experience was very positive. The resort is beautiful and memorable. My only real complaint is that the food, coffee, parking, and extras are priced so high that it pushes guests away from spending money on property. Full restaurants would be more profitable than beautiful restaurants sitting empty. read more

Grand Wailea, A Waldorf Astoria Resort - Grand Wailea grounds - Hotels Near Me - Wailea, Hawaii

I am floored that the area manager of the resort would say that they always present a lei greeting when they absolutely do not. There are hundreds if not thousands of reviews across all platforms that say they DO NOT. A simple google search or even a call to the front desk of the resort itself will give you all the info you need. Cheap cheap cheap. read more

Grand Wailea, A Waldorf Astoria Resort - Self explanatory - Hotels Near Me - Wailea, Hawaii

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My bf and I stayed here through a Costco package and had an amazing time. The Costco package included free breakfast daily, $100 credit towards food daily, 2 hours of hydrotherapy, complimentary room upgrade, and some Costco money back. The resort itself was BEAUTIFUL and very scenic. Lots to explore on the grounds including different pools, shopping, gardens, koi fish, etc. The gym was also pretty nice. Room very spacious and included a balcony with garden view. The spa was a unique experience I'm so glad we got to explore and the amenities inside the spa 10/10! We went in September so it wasn't incredibly crowded but I see what others mean about reserving a chair by the pools. It does fill up quickly! I would say all will be taken around 11am which is unfortunate. Wish there were more shade options without having to pay. One star taken away for how EXPENSIVE overnight valet parking was. We rented a car and they only had valet available so parking each night cost $75. Now that's ridiculous. There should be a self parking option or don't charge as much. Because keep in mind you tip each time they bring/ take your car so that's about $100 daily just to have a car and use it on the grounds. Ridiculous!! read more

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This hotel was just beautiful! The multiple pools and restaurants available were amazing. The staff was super nice and the entire place was so clean, neat and tidy. read more

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This resort is BEAUTIFUL! The pool is are clean and so much fun and you could spend a day Kia walking the grounds of this property. There is so much to see and explore. The beach is calm and easily swimmable. All of the staff were very kind and helpful. They even made special accommodations for us when my son spiked a fever at 2am. The exterior could use a renovation as it's very outdated and lacks wow factor as you pull up. They charge for beach chairs even though you pay that hefty resort fee. I found that kind of ridiculous. And a lei greeting would have bee really nice. I mean I know a lei greeting doesn't seem like a big deal and it isn't, but for the high price you pay to stay here, I think throwing in a lei greeting and some complimentary beach chairs would go a long way. read more

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A great place to stay for a luxury experience. It's a very large property with lots of rooms with partial and full ocean views. There are great amenities, good restaurants, and luxury shops all throughout the resort. It is valet parking only at the resort, but they have a fairly efficient system in place. All of the staff at the front desk are extremely friendly and are always more than happy to help. I also always end up getting really good food recommendations from the workers at the bell desk so I definitely recommend asking them for what's good in the area. There are a lot of renovations going on around the resort. Some of the rooms are starting to show their age, but they're slowly updating everything. If given the opportunity, I would recommend staying in the Napua tower as it offers a little bit of a different experience than the rest of the resort. It has a separate check in and two lounge areas for guests in the tower. It also comes with breakfast, afternoon tea, and happy hour. The staff is amazing and they always make the trip really special. The resort is well known for the pool as well as other amenities. The spa has been renovated within the past few years and the gym also offers a wide variety of machines to fit any workout goals. The pool is very well maintained and all of the slides are fun for all ages. We went during off season so some of the slides were closed so that they could be fixed as well. The water elevator is currently still closed but I'm hoping that it will be fixed soon. The resort shares access to the beach with a couple other hotels nearby. They have limited complimentary beach chairs that you can get from the beach desk, but they need to be returned by 3:30pm. They also have larger chairs and umbrellas for a fee. There's fairly good snorkeling off of this beach as well. This is a great place to see at least once even if it's just to walk around the property. The lush gardens and stunning views are things that I think about a lot. Mid-September to mid-October are usually the best times to go because it's the low season. It's much less crowded and gives you a better chance to enjoy the resort. read more

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This place is amazing especially the breakfast buffet. Has a great gym with free fruit in it too I loved it there also some exceptional snorkeling around the resort and off the beach to the right. read more

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I know there's a handful of less than ideal reviews; but my husband and I are staying here right now and we must say it is truly wonderful. All staff have been fantastic, especially Malia at the concierge in the Napua Tower. We are dinner at Olivine last night and our server Lori was a dream, then at Humuhumunukunukuapaua tonight and Randall and Nathan were both so sweet! Even at the adult only pool the staff there made laps every 15 minutes to see if we needed anything. The slides are super fun and the pools are amazing and fun and the private beach is a huge hit. I'm sad to see others aren't having the same experience as us because we're truly having the stay of a lifetime and I wish everyone could experience what we're experiencing. Can't wait for our Luau experience tomorrow! read more

Grand Wailea, A Waldorf Astoria Resort - Hotels Near Me - Wailea, Hawaii

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Grand Wailea's unofficial motto is, "Should of stayed at Four Seasons." Historically, Grand Wailea made a grand statement with the entryway waterfall and decent service. My Uber drove up to a dry cavern, former waterfall, and I was left to push my luggage to my own room. There was one bell hop for like 6 cars that arrived at the same time. After I pushed my luggage to the front desk, I was left to wander to find my room. There simply is not enough staff for the proportion of guests. Restaurant options are anemic, and simply have no flavor. I was upgraded as a Hilton Gold member to a corner garden deluxe suite. Which is nice in itself, but the 'garden' view is more like a 'parking lot' view. At least I found out why the flood is bland, I saw a Sysco supplier truck. If they going to claim a five star resort experience, I expect something better than Sysco. FYI - Sysco is known for cheap and affordable. Nothing wrong with Sysco, but for $1000 a night, I expect grass fed beef and free range chickens. read more

Grand Wailea, A Waldorf Astoria Resort - 'garden view' - Hotels Near Me - Wailea, Hawaii

Blackstone, a private equity firm acquired Grand Wailea in 2018. After staying here, I have figured out why - the classical extract equity and decay plot. Make no mistake, while this property markets itself as a premium $1,000+ a night hotel, comparable to Four Seasons or the Fairmont down the road, it is a basic and dated Hilton Garden Inn. At check in we were placed in an ADA room with hair everywhere and a door that did not lock. After complaining, we were downgraded from a premium (aka a palm tree obstructing an ocean view) to a regular ocean view (aka first floor view of the courtyard). Our downgrade came with black long hairs everywhere, bugs on the ceiling in the bathroom, and mold. After complaining again we were lied to until just giving up and moving on. Everything is dirty here. You go to the gym and have to wipe off layers of disgusting sweat from equipment. Housekeeping is a joke because Private Equity understaffs the property to extract profit (a common theme). The penny pinching is insane. They only have maybe 15-20 free beach chairs so they charge $75+ for upgrades. Valet is $75 a night and they whip your car around like it's Grand Theft Auto, almost running into a young boy. The word "complementary" does not mean the same thing as it does at the Four Seasons. Even out by the pool, no one is there to take your order or provide sun screen. Make no mistake, this is a dirty unstaffed property that Blackstone needs to extract write offs and decay until demand is completely dried out. This is at best a mid tier $300-$400 a night experience, but even then I do not expect the level of filth and poor service. No one seems to care. You work hard for your money, so let your wallet speak and stay anywhere else around here. I promise you, this hotel is not worth anywhere close to what they ask and you will get better hard and soft products elsewhere. Thank you. read more

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First off- we love the Grand Wailea but when they come up short for essentially all their guests, I have to call them on it. My wife and I got here on Tuesday March 24, and yesterday, we rented a $600 casabella at the pool - it's a lot but all the beach chairs were taken and we're in Maui so we need a spot by the pool. We noticed there was nobody in the pool which is surprising- we've been to the GWR many times and never see the pool this empty. Then we got in the water and it was FREEZING!! How they could charge $600 for a Casabella ($1350 for a cabana!!) and not spend the money to heat the pool is beyond my comprehension!!!! We come here a lot (3 times in the past 12 months but this trip is making us consider other options. read more

Grand Wailea, A Waldorf Astoria Resort - Empty freezing pool midday at the Grand Wailea. - Hotels Near Me - Wailea, Hawaii

While we enjoyed our first stay at this beautiful hotel with its many activities and dining options, a few things were disappointing. In-room dining ends at 9:00 PM, which felt unusually early. For a highly rated hotel, the lack of shuttle or transportation service to and from the airport was also disappointing. Notwithstanding a few flaws, it still is one heck of hotel to stay on Maui, just for the memories and possibly once a lifetime experience. read more

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This resort was part of the Amex FHR hotels. The staff was super nice; I was curious how our room was an ocean view bc it seemed more garden? The valet parking is a lot ($75/night). The pool is definitely the star- the grotto bar is super cool. Be wary of the water slides as they are quite fast! The resort fee covers beach chairs- these are Tommy Bahamas chairs, not lounge chairs. read more

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If only apologies could pay for our visit here. Being this was our anniversary trip that we saved up enough points to stay here for 3 nights we were disappointed from the check in experience to the check out experience. First of all this is a beautiful well maintained picturesque hotel. However, this also means everything is spread out. After checking in late after a long day off flying we were given a site map and pointed in the right direction. We weren't even given a Lei. I was also told that we were upgraded to a ocean view for being a Hilton gold member. So we head off in the direction but got lost assuming we would be closer to the ocean. There are also no signs for the elevators. So finally we get into the room and are immediately unimpressed. The door needs a paint job. There's was also nothing special for our anniversary sent to the room. It was too dark to see the ocean so we went to bed. When we woke we saw this view. We decided we weren't going to be in the room much with all the excursions Maui has to offer and the pools on ground, so I didn't make it a big deal. I'm the morning we decided to see the concierge to see what fun activities the resort fee included. There was NOTHING available for days of our stay! They apologized and said it was spring break and we should have called in advanced to book. They should add more activities if they know they are going to be overbooked! How about snorkeling lessons? Oh that's a 10 minute activity in the pool not in the ocean.. sorry again. Ok let's head to the pools. There are alot of them and a large beach as well. To get a beach chair costs money. They do provide beach chairs (not a lounge one) for free 1st come, 1st serve, but they only carry like 6 total. Again another unused resort fee. Thank God we rented a car since all the on-site food, drink, or cocktail is way overpriced! Pros: Lots of pools. Good kid friendly pools, few hot tubs, nice ambiance, decent water slide. Very good valet service. Cons: Money hungry hotel, no real amenities for the BS resort fee charge, staff was not very helpful, $60 parking charge per day. Very small adults only swim up bar. Far walk to everything in the hotel. read more

Grand Wailea, A Waldorf Astoria Resort - Ocean front view. - Hotels Near Me - Wailea, Hawaii

Spent a few nights there recently. The good: Hotel surroundings are very pretty and extremely well maintained. Plenty to do or... just hang out. Easy access, good shopping and feels safe despite not seeing a single law enforcement unit. 5 stars. The not so good: I have no problem with $1000/ night hotels. Been around the world quite a lot so I know the drill. But- this hotel's units are -not- in that rarefied category. Everything is nice , but is $500/ night max "nice". Maybe. The pricing structure is insulting. You are getting nickeled and dimed for everything. Everything. Luggage fee. Vallet parking. Fee this. Fee that. You are at $150/ night just in fees. This kind of billing is generally frowned upon in the rest of the high end service world. The customer does not feel appreciated but is viewed strictly as an ATM. There are expensive places else in the world where you spend a lot of money and you feel it is worth it. This particular lodging experience is not it. Crowds- the place is crowded. Again- at that price level crowds are a no- no. The resort was designed and targeted as mid- level resort so crowds were acceptable at that level. But corporate greed prevailed and now at $1000/ night crowds are still present, but not befitting. So- 5 stars for the nature, parks, restaurants, shopping, etc... 1 star for actual hotel accommodation value for the money. Overall 3 stars. Not going there again. read more

Caveat, we booked our 5 night trip with points so that definitely helped bump the rating up from 4 stars to 5 stars. This is a beautiful property right on the beach. There is a huge pool area with multiple interconnecting pools and slides. Some people just hang out there for their whole trip. It gets crazy packed with screaming kids during busy season but we went during off season and it was actually quite nice. If you walk several yards out past the hotel you get to a pathway right around the beach. You can go left to walk to the Four Seasons or right to the Andaz. It's definitely worth walking this loop at least once in the morning with a coffee in hand. There is snorkeling at either the Four Seasons or Andaz ends of this beach section. I didn't have much luck as the water was pretty rough and you gotta swim out beyond the outcropping so please be safe and don't overestimate your swimming skills as you're on your own out there. The property has a huge atrium in the middle that's pretty awesome and relaxing to walk through in the early hours of the morning. The rooms themselves have that tropical island vibe which is fine but not amazing. If you are looking for more of a fancy classier vibe then the Ritz would probably be a better choice (although the location for the Ritz is pretty terrible). We got a room upgrade for being diamond members and that made a big difference in my opinion. The room size was the same but we got moved from one of the less desirable spots in the rear tower further away from the beach up to the chapel wing where we had an amazingl view of the chapel gardens and the ocean. Probably top 5 best views from a hotel room i've been in. There is a quick service cafe on property that has your typical mediocre overpriced food. Top tip would be to just walk over the Wailea shops... there is a pathway off the near the parking structure. Probably a 10min walk tops. read more

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Came to the Grand Wailea resort with my girlfriend and friends for dinner. Gorgeous resort grounds. Lush gardens, awesome swimming pools with a lazy river. And beautiful lobby. We were there for dinner so I didn't visit any of the guest rooms but considering the rest of the resort I am guessing that they are pretty fantastic. I'd love to stay for a few nights in the future and explore the resort and pools. read more

Staying at the Grand Wailea was a truly beautiful experience. The property is massive and absolutely stunning, with lush surroundings and a luxurious ambiance. That said, be prepared for a lot of walking as the layout requires some effort to get around. The dining options were fantastic. There are plenty of great places to eat on the property and nearby, which made meals a highlight of the trip. We also attended the luau, which was spectacular! While it's on the pricey side, it was so much fun, and even my baby had a great time. It's definitely worth experiencing if you stay here. However, parking is very expensive, and additional costs can quickly add up, especially given the already high cost of staying here. The staff was very friendly, and the overall atmosphere was exceptional. However, I was disappointed that the staff wouldn't add my Hilton account to the reservation because it was booked under my aunt's account for a family trip. Even though the reservation was paid with my card, I wasn't able to earn any Hilton Honors points, which was frustrating. Overall, it's a breathtaking destination with excellent amenities, but the added costs and inflexible rewards policy were downsides to an otherwise memorable stay. read more

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Grand Wailea - A Phenomenal Stay in Paradise We had an absolutely incredible two-day stay at the Grand Wailea, and I can't say enough about how much we loved every moment! From the newly renovated spa to the stunning pools and beachfront location, this resort exceeded our expectations in every way. The Spa - A Must-Do Experience The newly renovated Spa at Grand Wailea is worth every penny! If you book a treatment, you get complimentary access to the spa amenities (hydrotherapy pools, steam room, sauna, etc.) for the hour before your service--much better than purchasing a separate pass. I only wish I had known ahead of time how top-notch the locker rooms were--Dyson hair dryers, salon-grade products, and everything you need to get fully ready post-service. Next time, I'll plan to freshen up in the spa rather than heading back to my room! Dining - Incredible Options * Sunset dinner at Humuhumunukunukuāpuaʻa - see my separate review, but in short, ONO! * Lunch at Olivine - a fantastic escape from the usual poolside dining, more on that in my other review. * Breakfast credit - Thanks to my husband's Hilton status, we had $50 daily credit that we used at the grab-and-go market for extra waters, fresh fruit, and pastries--so convenient! Pools & Beach - Best of Both Worlds The pool area is phenomenal. We captured a GoPro video to remember all the fun, including: Multiple water slides Rope swing The Grotto (adult swim-up bar) Secluded secret hot tubs A 10ft dive pool A separate adult pool for relaxation And just beyond the pools? The beach is RIGHT there. Truly the best of both worlds! Rooms & Service Our room was well-appointed with great products, a safe, two reusable water bottles, and Nespresso coffee pods. We needed a few extra housekeeping items, and service was prompt, friendly, and always with a smile. The Only Downside - Valet Parking The only parking option is valet, and it's steep at $75 per day. While the service was efficient, the cost is something to factor in when budgeting your stay. Final Thoughts - Marriott Loyal No More? As a longtime Marriott traveler, this stay was my husband's planning, and I have to admit--it's making me seriously reconsider Hilton as our go-to. Being able to use travel points to stay at such a stunning resort is a huge win, and with resort fees waived thanks to my husband's status, it made the experience even sweeter. We loved every moment at the Grand Wailea and will absolutely be back! read more

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My wife and I are staying here on our anniversary, and our room key decided to stop working. The concierge made us wait in an hour long line along with the check-in queue in order to get our key fixed. She is diamond status. Nobody responds to their app messaging system either. This hotel is over $1000 a night, which is laughable for the service. Absolutely unacceptable. Will not be back. read more

What a disaster this place has become. I first stayed at the Grand Wailea, 23 years ago. I don't have plans to stay there again but given the Kona Lows and closed highways, it became our stay for one night. We reserved an ocean view room at the airport and headed to the GW. Long line at check in as they only had 2 people working the front desk. (Spring Break week mind you) after about an hour in line, we got our keys and headed up to room. Hallway and room smelled like a mixture of rotten carpet and cleaning solution. We got to our room and looked out the window to see the ocean only to see a parking lot and the low but loud hum of the boiler room and HVAC. Well for $1,500/night, that was a disappointment. F it. We were hungry and tired and didn't want to fight. Called room service, no answer. Called front desk, no answer. Went down to what seemed like only open place (Loulu) and line was 45-60 minutes deep to order. F it again. Got some sleep after being up for almost 20 hours and headed down for breakfast at HUMU restaurant which strangely has a different name but signs still say HUMU. This breakfast has Disney cruise ship vibes and quality was really bad, especially at $70/pp. ok fine, not going well, but we can still go to the pools and have a soak and our 7 year old daughter can play. Oh bummer, pools closed for the day. We called it. Packed our crap and bailed to the Ritz. Which is wonderful!! The GW has always been a bit dated and I thought when John Paulson bought it, years ago and promised to upgrade, it would have improved. Wrong. So all in all: Service: " I don't give a shit" 1 star Room: 2 star Ambiance: 3 stars Amenities: 1 star Quality: 1 star I beg you all...go elsewhere and force them to clean up their act. For $1,500/ night SUCH a disappointment. read more

My stay at Grand Wailea Maui, A Waldorf Astoria Resort was far below expectations. While the ocean front setting is beautiful, the service did not match the standard one would expect from a resort of this level. I've visited Maui many times and stayed at several nearby resorts where the service was consistently excellent. Unfortunately, this experience stood out for the wrong reasons: 1. Inconsistent and Confusing Guidance: There was a clear lack of alignment between staff. The rental car concierge advised that renting a car would cost around $200/day and suggested that Uber/Lyft would be more economical. However, the front desk recommended the opposite. This contradiction made it difficult to trust the guidance provided and gave the impression that staff were either poorly informed or not coordinated. 2. Unwelcoming and Unhelpful Front Desk Service: Upon arrival, the front desk interaction felt rushed and impersonal. We were simply directed to our room with no overview of amenities or services. More importantly, basic information, such as the availability of a complimentary shuttle, was never mentioned. When asking a simple question about valet pickup, the response was dismissive ("just scan the QR code"), which came across as unnecessarily rude. 3. Room Quality Issues on Arrival: Our initial room had a noticeable mosquito presence and visible spider webs near the entrance. We had to return and request a room change late in the evening, which was inconvenient and not something expected at this price point. 4. Unreliable Shuttle Service Experience: During our stay, the shuttle service system was intermittently unavailable due to website issues. When trying to return to the hotel, we were unable to access the system, and calls to the front desk went unanswered. This left us with no option but to walk back, which was frustrating. 5. Inconsistent Poolside Service We thought the poolside service was uneven. We were overlooked while others were attended to, and at one point, umbrellas were closed midday without prior notice. We were given the explain that it was 'too windy', which did not seem consistent, as umbrellas in kids pool areas remained open. 6. Too Pricey for What It's Worth: I'd have to say the price is to $$$ for its quality. The spa pricing here is ridiculous, being ~$175 on a 2 hour pass, whereas competitor resorts nearby offered the same 2 hours for half that price. The buffet here is like $~65 per person, and if it's expensive, at least make it high quality. I've been to other resorts with the same price level and way better food. 7. Unaccomodating of Late Checkout: The front desk service did not provide us with a late checkout. We had a flight in the evening and we had like ~8-9 hours to spare. We were not provided with any amenities within that time, such as showers, or any flexibility with changing the checkout time. We had to go to other resorts that we were familiar with that we stayed at a couple years ago and were way more accommodating. Overall, while the property itself is visually impressive, the service experience was disappointing and inconsistent. For a resort positioned at this level, I expected far better coordination, professionalism, and attention to detail. read more

I will update this when we depart but I'm honestly struggling to justify three stars for this resort and trying to keep an open mind. Considering its surroundings it is better than others but their pool side service on day one was unacceptable. The waiter took our order and then just ghosted us. When he came back an hour later and saw that we got our own food and drinks he decided it was a good idea to tell us about their staffing issues and make excuses when we were passively just trying to make him move on by saying no problem (he walked by us 3-5 times after the initial order). For three simple entrees, two sodas, two smoothies and two drinks it was $210. The ahi nachos were pretty awesome. The rooms are ok with really nice bathrooms. Make sure if you choose an ocean view room you choose the top or second highest floor to see over the trees. The property is beautiful and the staff on the main level is great. Their standard rooms are about $1000/night in January. Their beach access is on point for this one of resort in Hawaii. More to come with three days left... read more

Grand Wailea, A Waldorf Astoria Resort - Ocean view 6th floor. - Hotels Near Me - Wailea, Hawaii

IMHO We never stayed here but my hubby just wanted to walk through the ritzy Wailea hotel properties just to check them out. The Grand Wailea has easy beach access! There is a beautiful chapel on their grounds. You'll get a lot of exercise walking the luxurious premises. Would I ever stay at the Grand Wailea? Probably not but it is a lovely place to visit. read more

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Grand Wailea, A Waldorf Astoria Resort Lowest prices for your stay Check In Sun, Aug 03 Check Out Mon, Aug 04 Guests 1 2 Expedia.com $954 View deal Booking.com $983 View deal Skyscanner.com $983 $754 View deal Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details. Jason K 2 The Grand Disappointment Review of Grand Wailea, A Waldorf Astoria Resort Pending review Reviewed My wife has fond memories of the Grand Wailea from her childhood, so we were incredibly excited for our stay, especially given the high price point. Unfortunately, what we found was a "Grand Disappointment." The disappointment started at check-in. Despite my Hilton Diamond status, there was no dedicated line. We arrived just before 4 PM, but our room wasn't ready. We were told we'd get a call, but after an hour of waiting (with my wife being 7 months pregnant), I had to proactively ask via the app to finally get our room. We had paid for a "Deluxe Ocean View," but our view was mostly blocked by palm trees--a sentiment I've seen in other reviews. The room itself was just okay; while the bathroom was renovated, we later noticed mold around the AC vents and unclean grout. The pool experience was the biggest letdown. We splurged $1500 on a cabana for the day, which was a joke. There was no food or drink service available until 11 AM, and our host was largely absent and uninterested. It was shocking for the price. If you don't get a cabana, be warned: the free loungers are all claimed by 7:30 AM. To make matters worse, the single outdoor bathroom for the entire pool area was absolutely disgusting and clearly hadn't been cleaned. Want a chair on the beach instead? That'll be an extra $75 for a pair. While some staff members were friendly and we appreciate the hotel's efforts to be eco-friendly (like providing reusable water cans), the execution falls short. The water refill stations are few and far between, requiring a hunt across the property. For a hotel under the prestigious Waldorf Astoria brand charging premium prices, the experience was severely lacking in luxury, service, and basic cleanliness. We wanted to love it, but the Grand Wailea needs to seriously step up its game. read more

Grand Wailea, A Waldorf Astoria Resort - Not deluxe ocean view - Hotels Near Me - Wailea, Hawaii

The Grand Wailea.... It's of course, GRAND. It's Huge! You are going to get your steps in walking to get coffee at Loulu in the AM or when you are just looking for the water refill stations. (Note, they are scattered all over the property rather than at the Ice Machine where it would make more sense to have on each floor / wing.) Artistic... lots of art and sculptures throughout the property. Great for picture taking or sketching if you are artistic. Confusing.... it took a couple days to get my bearings and figure out how to get around. I felt like I needed breadcrumbs to get from Loulu (their grab n go market) to my room on the Chapel wing. Crowded (IMO)... and we were there during "low" season so to speak (early October). I don't think the property was at capacity or even near capacity but the pool and beach were crowded and had to "fight"... aka loiter, stalk, wait ... for space to open up. I expected the pools to be bigger so it wouldn't feel so crowded. There was only 1 adult pool and it wasn't a big space. The valet area where you pick up and drop off your car and get a taxi/Uber was always busy which is no surprise given how big this property is. The Spa (Kilolani) is AMAZING and I'll review that separately. The room ... we were in 3020.... had a great view of the chapel, pool and ocean as well as a lanai with 2 chairs, a small table and a rack to hang your swim suits. The room itself is starting to show its age. The carpet entering the room is all ragged and in need of replacing. The towels and robe were not as plush nor soft as I would expect from a luxury hotel where the Ocean view rooms start at $800/nt. The bathroom amenities were very nice tho... I especially liked that they offered moisturizing gel and a lotion to help soothe your skin after being in the sun all day. They also provide 2 re-fillable water bottles. (Have fun finding the water refill stations... it's like an Easter egg hunt. There's one at/near the Fitness center and several around the pool areas. There's one sort of near the lobby / check in desk. And the others... well... I never found them.) They offer some activities as part of the daily resort charge...such as a 45 minute photography session.... body composition analysis... fitness classes... beach cruisers (fcfs)... beach chairs/umbrellas on the beach, etc... I tried to attend a Sunday morning yoga class that said it started at 7am. I was there at 6:50am thinking there might be someone down there setting up / greeting people. I waited until 7:06 and thought maybe they were meeting up on the lawn instead... so I walked around looking... still didn't see anyone on the lawn or beach... so I thought maybe I had to check in at the Spa first so I walked up there... the door was locked. At 7:25am my husband texts me and says he saw them on the beach. (By this time I'm on my way back to our room.) Apparently, I forgot where I was and that 7am start really means sometime between 7 and 8.... and that I should have just wanted another 20 minutes. So, if you happen to want to do Yoga at 7am... be very patient and just wait on the beach... they will show up eventually. The folks working here... some of them are pleasant... others are clearly "so over dealing with tourists" and are a bit gruff. I get it... some tourists act entitled and are frustrating.... But this is The Grand Wailea.... I expect everyone working here to be Top Notch and while they don't need to be overly friendly... I would expect them to be Kind. We tried a couple restaurants... Humuhumunukunukuapua'a, Olivine and Loulu which I will review separately as well. What was surprising for a property this large is that they had only 1 restaurant (Ikena) for breakfast and 1 grab and go place (Loulu). Would have been nice if there was a coffee bar in the lobby or even the bar in the atrium (which is beautiful) could have been a coffee place in the AM and a bar bar in the PM. Anyways... that was surprising to me. Note: Ikena does a Mon-Sat breakfast buffet for $57pp (adult) and a Sunday Seafood Buffet for $100pp (adult). We don't eat that much for breakfast so we did not go here. The Big Positive of our stay (other than the spa)... The Bell Staff! They are superb! Man are these folks ON IT! I thought when we were ready to check out that I should be prepared to wait like 15- 30 minutes (or even longer) to get help with all our bags because the property was so big and I know a lot of people were checking out the same day as us. (We were there with a big, corporate group.) In like 5 minutes, the bellman was knocking on my door. He must have run from the bell desk. He even took the time to greet me and engage me in a little conversation about golf since he saw our golf bags. Super genuine guy! He had the spirit of Aloha and I appreciated it very much. read more

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Our stay at Grand Wailea was nothing short of magical. From the moment we arrived everything exceeded our expectations. Traveling with our 9 month old can be challenging but this resort made it completely seamless and truly enjoyable. Our family had the time of our lives. The property is stunning the service is world class and the atmosphere is pure paradise. A very special thank you to Geovanni who was an absolute first class manager. He went above and beyond in every way to make sure our stay was smooth comfortable and memorable especially with a baby. His care professionalism and attention to detail made all the difference. We already know this will become a December tradition for our family. We feel incredibly lucky and blessed to have experienced this place. Leaving is bittersweet and we are already counting down the days until we return. Mahalo Grand Wailea you truly have our hearts read more

Disheartening Experience for Kamaʻāina - Not Welcomed, Not Valued As a frequent traveler and loyal Hilton guest, I've come to expect a certain level of hospitality and consistency--especially from a resort in our own home, Hawaiʻi. My family and I stayed here for three days, and I can say without hesitation that this was one of the most disappointing hotel experiences we've had, particularly as kamaʻāina. It's painfully clear that this resort prioritizes tourists over locals. While we understand the economic value of tourism, it should never come at the cost of making Hawaiʻi residents feel unwelcome in their own homeland. From the moment we arrived, we felt like second-class guests. The level of service across the property--from the pool, to the pool bar, to the front desk--was shockingly subpar. We were asked four separate times to show our wristbands, even though we were clearly guests. Meanwhile, others around us--visitors, not locals--were never questioned. The message was loud and clear: you don't belong here. At the grotto bar, my wife and I were blatantly ignored while guests who arrived after us were promptly served. The bartender, a local Asian male, made no effort to acknowledge us and treated us as if we were invisible. It was humiliating. The following morning, when trying to get a pool band for our son--who shares my name--we were met with cold suspicion by a staff member named "Lulu," who acted as if we were trying to scam the system. Only when I asked for a manager did she suddenly "find" his name in the system. It was not a mistake. It was bias. The only place we felt remotely valued was at the restaurants, where the service was excellent. But unfortunately, one good meal does not make up for three days of being made to feel like intruders in our own backyard. If you are local and looking to enjoy a staycation or celebrate something special, I strongly urge you to take your hard-earned money elsewhere--somewhere you will be seen, respected, and treated with aloha. Despite seeing countless other reviews warning about this exact type of treatment, I chose to give this resort a chance. I won't make that mistake again. I will never return, and I sincerely hope the leadership here reflects deeply on what kind of legacy they're leaving behind--because right now, it's not one of hospitality, but exclusion. read more

Grand Wailea, A Waldorf Astoria Resort - Bad examples of staff - Hotels Near Me - Wailea, Hawaii

I'm staying in room 6109 right now until check out on 3/15/2026. At about 9:10 AM I was woke up by heavy machinery running outside in front of my room woke me up. Could not go back to sleep. It was running for over an hour. called the front desk at 9:10 am to 10 o'clock. Nobody picked up the phone wanted to speak to a manager couldn't get could not get anybody on the phone. Paying $1100 per night in my opinion this hotel is not worth it very disappointed in this hotel will not be coming back read more

The name says it all. We love this place! They have redone the rooms since our last visit and they are lovely. We were especially pleased with the amount of drawers and hangers. We like to unpack when we are on vacation and there was ample room for both my husband and myself. Rooms also had Nespresso machines and mini fridges. We are up early and eat breakfast in our room before our morning walk. We had a lovely ocean facing room. The pools are amazing! Even though we're are seniors, we enjoyed the water slides and the lazy river. There is an adult pool and hot tub, when things get loud in the regular pools. We enjoyed the path along the ocean that goes behind all of the resorts on our daily walk. The staff was friendly and attentive. Our rooms were made up quickly. We wewere invited to a wine event and chatted with the site GM- a very nice fellow. Plenty of dining options on site, but also many in nearby Shops at Wailea (short walk) and in Kehei. Loulu is great for a latte and a snack. We did a lovely cultcultural tour the resort offers. There are also other classes and tours. There are also lauas! The hotel also boasts an amazing art collection! The island is still suffering from the Lahaina fire, and tourism is welcomed and needed. We had a car, but you can rent them here for the day as well. We didn't use the spa this time - too many other thing to do, but it is here. Highly recommend for families or even old couples like us. read more

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The pools are amazing! Drinks at the Grotto tops them off! Beautiful grounds and very polite and helpful staff! Highly recommend!!

We absolutely loved our stay here. I wasn't sure what to expect given some negative reviews. Staff was welcoming, the valet attentive and friendly. Our room was perfect with a view of the ocean, the patio was spacious with cushioned patio chairs and table for us to dine outside daily. The room was also spacious and had everything we needed. Bathrobes, slippers, nespresso, you name it. We couldn't be any happier, we loved this property and the close proximity to Wailea Shops. We walked over every morning for breakfast at Island market only about 5 mins away. We used our food and beverage credit we had at Lou Lou Cafe which offers grab and go offerings, baked goods, and made to order meals from the kitchen. We had the pizza which was enough for 2. Will definitely stay here again. We loved Wailea as we usually stay closer to Lahaina. read more

Beautiful. My group and I enjoyed coming here, even though it was only to go to dinner. The atmosphere, decor and ambiance were breathtaking and utterly beautiful and amazing. Statues everywhere (I wish I had taken some pics) i have a timeshare in Kihei, but maybe one day I'll splurge and stay here instead. read more

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Update on The Grand My friends booked the Grand. They invited me for PUPU's and drinks at the Botero Bar. So I went. The Grand has continued to slip down another notch. We secured a table. The tables were all paint chipped and looked dirty. The couch had torn fabric and large spots all over it. It was disgusting. Crazy thing is they serve a Tomahawk steak at a bar with tiny plates and tiny tables, plus the the couch and table were so beat up. Horrible experience! My friends said their room was also VERY tired. As I said before, check out the 4 seasons or Kea Lani. ThE GM should be ashamed of himself! read more

Have to say from the pictures online this place looked really prestige. We normally VRBO and get really nice spots for a fraction of the price. At $1000 a night with the Hilton honors discount I would expect this place to be spotless. It's so outdated with grime all over the hallways. The main reason I gave it two stars is watching the plastic surgery people walking around not being able to make a face. The pools are nice and the beach is sweet. Other than that we won't be staying here again. read more

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Such a disappointment. Every Hilton Honors member knows about the Grand Wailea and most plan to visit at some point. We were no different. We had a 10-day trip to Maui and planned for the first part to be at the Hyatt (where we have zero status) last three nights to be at the Grand Wailea (where we are Diamond). I found some of the amenities to be so disappointing, but I think I was more irritated by the fact that we tried to address it the first day we were there. (Easiest and best to resolve the problem in person, right? While still on the property?) Through the app we expressed some concerns and were simply told to email two people on property. I sent an email that night and never heard back - we checked out two days later without the courtesy of a reply. A few days later I called the generic Hilton number, they opened a case for us and 3 days later got a generic email offering enough points for me to stay at a Hampton Inn in Bakersfield for 3/4 of a night. I love Hilton (and Waldorf Astoria) and that won't change, but this particular property is not somewhere I'd choose to go to again and left a bad taste in my mouth. Anyways. For those planning a trip, I want to share what we loved and what was disappointing so you can go in fully informed. Loved: - Wonderful service at the restaurants. The employees (Logan at the pool, Richard at Olivine) were exactly what you'd hope for in a server. They were quick, responsive, helpful, and made our meals great. (I reviewed the restaurants separately) - After sun cooling aloe gel available in the rooms was awesome and much needed - Beautiful grounds with an awesome beach right on property - Proximity to the Shops at Wailea was so convenient Disappointment: - No lei greeting of any kind, not flowers or shells...nothing - No slippers or robes - The rooms are clearly older, and while redone, some areas aren't updated like electrical outlets. Half of ours didn't work or it would wiggle a bit and you'd wake up in the morning to find out that you weren't charging your phone all night, or lamps wouldn't work - Thin walls and loud neighbors above us and families next to us did not make for a restful lanai or room - And probably the most disappointing part were all the pool amenities that were closed for refurbishment with no notice. The only hot tub we tried was colder than the pool. Three of the 5 waterslides connecting the pools were broken along with the lazy river outside of the grotto. The water elevator wasn't working and apparently hasn't been for a while. None of this was shared at the time of booking, check-in, or when actually at the pool looking at a slide or elevator with signage stating the hours of the particular water feature. The signs said "Slides Open 10:30-5" and (with about 20 other people) we waited at Pool #1 our first morning for the slide to open. After about fifteen minutes someone asked an employee, they said it "won't be open for a while". My kids got that same answer for the other 2 slides and the misty lazy river, I asked the question differently and learned "a while" is like weeks or months. We were told they needed to be repaired and wouldn't be open. The water elevator which said "Open 12:30 to 2" was the same situation - at 12:15 we asked (as by this time my kids were doubtful that anything would open) the response was "it won't be open for a while" but that employee elaborated to say its been closed for months, was opened for a bit in December, and they don't think it'll be open for many more months as there are electrical problems. So, the fun of sliding from pool to pool and spending our three days relaxing in lazy rivers and enjoying the water features did not happen. We are pool people and LOVE long days by the pool with our kids enjoying food and drinks - but after lunch on our first day we left and didn't go back to the pool for the rest of our stay. We spent the next day at the beaches and restaurants nearby and spent our evening at the Four Seasons for dinner. The next morning we opted to check out early. I know management couldn't fix the pools or provide leis or fix their electrical outlets on the spot. But a response would have gone a very long way and I feel like them ignoring our email just irritated us and impacted our stay. read more

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