This was my first time at Lashes Studio, and I was extremely pleased with my experience! From the…read moremoment I walked in, I loved how clean the studio was. It had such a peaceful and relaxing ambiance, and I was checked in right away for my appointment. My lash tech, Jasmine, was amazing! We discussed the look I was going for, and I decided to get a new set of mega volume lashes. She did an incredible job and gave me exactly the look I was hoping for! Jasmine was super nice, professional, and made the whole experience comfortable and enjoyable. I'm so glad I found this new lash studio! I will definitely be going back and highly recommend Jasmine and Lashes Studio.

Let me start by saying that I really wanted to like this place. I was looking for a backup lash…read morespot in case my regular lash lady was on vacation. The only reasons I came here were the good Yelp rating and the pictures they posted of their work. I liked that they featured different eye shapes and offered various styles. However, I noticed they didn't include the names of the lash technicians who worked on the clients. So, I booked a 6pm appointment for hybrid wispy lashes. I arrived about 30 minutes early and waited. The technician greeted me, and there was coffee and tea in the waiting area, which was a nice touch for early birds like me. When it was my turn, the technician asked what I wanted. I told her hybrid wispy with a slight cat-eye and showed her pictures from their website. However, there seemed to be a language barrier. Normally, that's okay because my regular lash lady doesn't speak much English either, so I usually just show her pictures. The technician then showed me her station, which threw me off a little because her lash case was still open from the previous client. Maybe they do things differently, but my lash lady always uses a new case, selects the lash sizes for my eyes, and keeps everything in a clean area. I don't know, but I started to feel uneasy right away. Here's some backstory: I've been getting my lashes done for about five years and go every month. I don't do the fill-ins--I have the old lashes removed and get a new set each time. I love my lash lady, but unfortunately, she was on vacation, and I was leaving for my 40th birthday trip to Greece with my husband, where we had a photoshoot. I had to find another shop quickly. Honestly, I should have just gone without lashes! The technician started placing tape on my lids, which already felt uncomfortable. She spent about 15 minutes on each eye, which seemed extremely fast. I could feel her placing some lashes with her fingers, but I kept telling myself, "trust the process." Holy moly, I was wrong! I wish I had taken pictures. It looked like I had let my 10-year-old daughter do them--there were large spaces and missing pieces everywhere, and they looked more like the classic set I had worn for five weeks. Smh. I told her, "No, no. This is nothing like the photo in front." She told me to lie back down and added more lashes, but I still wasn't happy. She called the owner, who came over and asked what was wrong. I explained everything. What upset me was that the owner said the lashes looked that way because of my natural lashes. Umm, okay. I get my lashes done every month, and they have never looked like this! I showed her pictures of my lashes from my regular lash lady, and she then said, "Ohhh, we don't do that type of lashes.." So suddenly, it wasn't because of my natural lashes. She told me they could remove the lashes at no cost. I said no because I was leaving for my trip the next day, and the whole point of coming in was to have my lashes done. She said they would remove them and use another technique. While the technician applied the removal solution, my eyelids began burning. My eyes watered more than they ever had before. I told her to remove everything because it was burning. The owner immediately stepped in and began removing the extensions. She said she would do it herself instead of the other technician, which I appreciated. After another hour and a half, the owner finished my lashes, and they were much better than what the original technician had done. The owner gave me extra eye drops for the redness, and I didn't leave until 9 p.m. I was there for a total of three and a half hours, which was painful and exhausting. The next morning, my eyes were bloodshot red, and I couldn't open them because they were covered in crust around the extensions. Thankfully, I had a later flight and was able to get antibacterial drops. The redness didn't clear for four days after my appointment. To make matters worse, nearly all the lashes fell out after a week. It was such a waste of time and money. I didn't even want to write this review, but my daughter kept telling me that people should be aware. response to JoJo; First off, the owner didn't say anything about not wanting to do the second set, nor did she mention any irritation, so I don't know where you got that from.

I was looking for a go-to lash artist since moving to SJ & Nina is definitely that girl!…read more I tried douyin style lashes (I normally get volume wispy cateye) & they turned out so pretty! She took the time to explain what would look best on my eyes without compromising my lash health. I see many reviews about Nina's work on eyebrows but she is definitely skilled in lashes too esp if you're looking for douyin style!!

This review is long overdue! I've been going to Helen for years, and she never disappoints. Every…read moreset of lashes she does is beautiful, and the retention is always amazing. Her customer service is exceptional--she's friendly, professional, and always makes me feel comfortable during my appointments. There have been many times when I've shown her inspiration photos, and she has recreated the look perfectly, often exceeding my expectations. Booking an appointment is quick and easy, which makes the entire experience even better. The only thing to keep in mind is that the plaza has limited parking, so I recommend arriving 15-20 minutes early to give yourself enough time to find a spot. Overall, I can't recommend Helen enough. If you're looking for a talented lash artist with excellent customer service and reasonable pricing, she's definitely the one to go to. Set prices are also very affordable, making it easy to maintain your lashes without breaking the bank. I wouldn't trust anyone else with my lashes!

Followed Bonnie from the Milpitas location to this location, & she's by far the best lash artist…read moreever! She definitely knows the style that fits my eye shape, all I have to tell her is the type I am wanting (always classic), & she works her magic. Requesting to get your lashes done by a master/senior lash artist there cost a little extra, but with Bonnie she's worth the extra! 10/10 recommend.

Update: It's only been two weeks, but I already felt like I needed just a little bit more, and once…read moreagain, Lucia did not disappoint. Messaging KV LASH after hours was incredibly easy, and they made scheduling feel effortless. Lucia's gentle touch, the soothing background music, and the sound of a babbling brook made it feel like a mini spa day and I even caught myself dozing off along with a soft chorus of light snores around the room. Total vibe. I don't usually treat myself to self-care like this, but this experience? Totally worth it. If you've ever been curious about getting your lashes done, check them out and you might even qualify as a model for your first session (which is how it all started for me). Just a warning: one look and you might get hooked -- consider yourself lashed and loved.

Update!! Still religiously going to Sandy, she's even more amazing over time…read more Super meticulous, talented, cares about your overall experience including comfort and results. I'm never going anywhere else! (No, seriously, please don't ever move or something lol). Definitely book with confidence that you're in good hands and will get the best lash nap of your life!

I'm honestly obsessed with my lashes The attention to detail, how lightweight they feel is just…read moreflawless. She explained everything in detail which I loved so much. I left the appointment feeling so happy. Highly recommend if you want beautiful lashes.

I've been getting lash extensions for 2 years now and I've seen artists that are good, bad, slow,…read moreshitty & amazing. Trust me when I say that Anna is top notch, 5 star quality!! She listens to what you want and her quality of work is superior. Most importantly, no cheap glues or damaging techniques are used. After seeing more than 6 artists over the past 2 years, I definitely get the best value and quality from Anna. There are not huge clumps of lashes & no chunky glue at all!! She's careful and I never feel any type of burning or stinging (I've felt this with other artists). I have great lashes to begin with, so my lashes can hold a mega volume set easily! **not every eye can do this, so ask what style is best for your eyes!! I've gotten fills 3-5 weeks with Anna and people are constantly telling me that my lashes look great and full!! Even after 5 weeks, I was still getting compliments and my lashes looked great. Most importantly, my lashes are still healthy & fall out naturally. Here's my personal description (check out my pics too): Week 1 - mega volume, more dramatic, sexy & full Week 2-3 - volume, full, flirty lashes Week 4- long, wispy lashes, less dramatic Week 5 - simple set, long wispy lashes with minimal volume Appointments are 2 hours for fills, so bring your headphones and take a nap! Keep in mind, I do mega volume fills, so this probably takes longer than other styles. Price is so reasonable for the quality Anna delivers! CASH is preferred & make sure to tip ladies!! She's so talented and you won't regret it. I now try to do fills every 4 weeks depending on my schedule. Anna is so accommodating & always can fit me into her busy schedule (various shop/home locations). She does a lot of out of town trainings, so book with her early!! It's super convenient because she texts as well. Thank you Anna for your work. You give me life & I cannot see anyone else except you!!

Anna is such a great lash artist, she always makes my lashes BOMB. My fav lash tech in SJ, she…read moredoesn't take a long time and she always makes me feel comfy while playing soft music. I'm always In and out, I usually get my lashes done in the morning and since she's so fast I have time to spend the rest of my day. Definitely recommend

Hanna always does a great job in doing my eyelashes! She is always so attentive and listens to what…read moreyour vision is and she makes the lashes suit your eyes every time no matter the style. she is honest about what she can achieve for your eye shape and lashes and I always look amazing. I recommended her to my mom and we have been going to her for a couple years now. She's an expert!

Great experience with Hanna- she's really kind and I felt really comfortable immediately, the…read morelashes look amazing, and her communication + instructions (on how to get to the location and post lash care) are very clear. Would highly recommend!

My girls and I have been coming to Surinda for about 6-7 years, and we always love the results!…read more She takes her time to clean up, shape and overall explain the process. Shes incredibly patient and gentle and doesn't mind stopping several times to accommodate my daughter, who is very sensitive. We will definitely be returning to her for years to come.

I've been getting my eyebrows threaded from Surinder for the last 5 years and have not gone…read moreanywhere else since. My brows turn out perfect every time. Not only does she take the time to perfect the shape, but she lets me know if one might need a little longer to grow out. Surinder is extremely thorough, and her space is always clean. She's amazing, and I can't recommend her enough!

I'm very happy for the service today by Thuy. She is very details and genuinely care about her…read morecustomer. French tip Gel pedicure $40 & $15 eyebrows wax. $15 tip. So ok it's very good for $70. Ran out of time to get gel full set cause I got 1 hour and half while my boyfriend is getting deep body massage 1.5 hours beside the salon. I came here for eyebrows wax after deep tissue massages before and I loved it. Thuy is the BEST! Thank you so much.

This place was super clean friendly people. Tracy did lashes I loveeed them. I was stressed out…read morelooking for a new eye lash place and no one would take me in. She sees you by appointments and she happened to have one on Sunday afternoon. I was so blessed to land at this place I love her work the quality is super she is super pleasant and the place has such a relaxing vibe definitely coming backThank you Tracy

She's amazing. Fast and incredibly beautiful. I went on my lunch break. I actually fell asleep. The…read morechair is so nice

I've had many lash lifts before, but this was honestly the worst lash lift experience I've ever…read morehad. After the initial service, my lashes were very uneven. One side was lifted much higher than the other, some lashes were sticking straight up, and others were bent, crossing over each other, or pointing in different directions. By the second night, I realized that one of my actual lashes was pointing downward and poking my eye, causing discomfort. I took close up photos and texted Thi to show her what was happening. Her response was simply, "No problem I can fix." There was no apology or acknowledgment that something had gone wrong. I was disappointed by the response, but I still decided to go back because I wanted to give her a chance to correct the issue. I have a busy schedule as well, so returning meant taking additional time out of my day to have a problem from the original service corrected. Still, I made the time and went back hoping she could fix it. After the correction, my lashes looked somewhat better, but the result was still uneven. Some of my upper lashes were still bent and going in different directions. What upset me even more was that after the correction, some of my lower lashes became visibly crimped and wavy, even though my lower lashes were not supposed to be treated. I also began noticing approximately 2-3 lashes falling out almost every day. When I went back for the correction, I was also disappointed by how the situation was handled. I still did not feel that there was a proper apology or accountability for what had happened. I WAS TOLD THAT I COULD GET A REFUND AND GO SOMEWHERE ELSE TO HAVE MY LASHES FIXED,, but I had already taken time out of my schedule to come back specifically to give her a chance to correct the problem. I also want to clarify something regarding my next appointment. Immediately after my initial service, I had booked another appointment for 8/17. I have a busy schedule and generally prefer to book appointments well in advance, so I scheduled it before I realized the extent of the problems with my lashes. After everything that happened, I had no intention of returning. However, I later received a message saying that my 8/17 appointment had been canceled even though I had never requested the cancellation. Although I wasn't planning to go back, canceling an appointment on my behalf without any communication still felt unprofessional. What disappointed me most was not only the result of the lash lift, but also the way the situation was handled afterward. I understand that mistakes can happen, which is why I contacted Thi directly and gave her the opportunity to correct the service rather than immediately leaving a negative review. Unfortunately, even after returning for a correction, I was still left with uneven and bent upper lashes, crimped lower lashes, and ongoing lash fallout. I've included photos and screenshots so others can see both the results and the communication for themselves and make their own judgment. Thank you for your response. I would like to clarify a couple of things. When Thi and I scheduled my next appointment for August 17 immediately after my initial service, I was never told that a deposit was required or that the appointment would be automatically canceled if a deposit was not completed within a certain timeframe. Had that been explained to me when the appointment was booked, I would have understood the cancellation. I also understand that English is your second language because English is my second language as well. For me, this was never about perfect English or the wording of a text message. A language barrier was not the issue. Empathy and accountability do not require perfect English they can be communicated through tone, actions, and the way someone responds when a client comes back with a problem. When I showed you what had happened to my lashes, I was not expecting perfect words or a perfectly worded apology. What mattered to me was feeling that my concern was genuinely acknowledged and that there was some understanding and regret about what had happened. Unfortunately, I did not feel that through our text communication or when I returned in person for the correction. I appreciate your apology now and your offer of a refund. However, my review was based on my actual experience: the original lash lift, having to take additional time to return for a correction, the condition of both my upper and lower lashes afterward, the ongoing lash fallout, and how the situation was handled. My intention in sharing this review is not to criticize anyone's language ability or intentions, but simply to provide an honest and factual account of my experience. UPDATE: After my review, I received repeated messages from 7:00 AM throughout my workday asking me to remove it. I felt pressured and uncomfortable all day. I shared my honest experience to help others, not for a refund. The screenshots speak for themselves.

This was a wonderful experience and I would absolutely come to them every single time. They did a…read morewonderful job with my eyelash lift. The facilities were very clean and comfortable, the bedside service was fantastic and I really enjoyed the experience of getting my lashes done there with my technician.

I have been coming here for almost two years now! After every lash lift, I feel like my lashes have…read morebeen 'brought back to life'. Dramatic, but true! Haha. I'm so grateful for Theresa and her expertise. She is such a kind person and very detail oriented! She will take the time to listen to your needs and you can tell she really cares about her work. She's also a fun conversationalist, so the hour flies by! And the atmosphere is very relaxing! Here's a recent photo (with mascara).