I've had many lash lifts before, but this was honestly the worst lash lift experience I've ever had. After the initial service, my lashes were very uneven. One side was lifted much higher than the other, some lashes were sticking straight up, and others were bent, crossing over each other, or pointing in different directions. By the second night, I realized that one of my actual lashes was pointing downward and poking my eye, causing discomfort. I took close up photos and texted Thi to show her what was happening. Her response was simply, "No problem I can fix." There was no apology or acknowledgment that something had gone wrong. I was disappointed by the response, but I still decided to go back because I wanted to give her a chance to correct the issue. I have a busy schedule as well, so returning meant taking additional time out of my day to have a problem from the original service corrected. Still, I made the time and went back hoping she could fix it. After the correction, my lashes looked somewhat better, but the result was still uneven. Some of my upper lashes were still bent and going in different directions. What upset me even more was that after the correction, some of my lower lashes became visibly crimped and wavy, even though my lower lashes were not supposed to be treated. I also began noticing approximately 2-3 lashes falling out almost every day. When I went back for the correction, I was also disappointed by how the situation was handled. I still did not feel that there was a proper apology or accountability for what had happened. I WAS TOLD THAT I COULD GET A REFUND AND GO SOMEWHERE ELSE TO HAVE MY LASHES FIXED,, but I had already taken time out of my schedule to come back specifically to give her a chance to correct the problem. I also want to clarify something regarding my next appointment. Immediately after my initial service, I had booked another appointment for 8/17. I have a busy schedule and generally prefer to book appointments well in advance, so I scheduled it before I realized the extent of the problems with my lashes. After everything that happened, I had no intention of returning. However, I later received a message saying that my 8/17 appointment had been canceled even though I had never requested the cancellation. Although I wasn't planning to go back, canceling an appointment on my behalf without any communication still felt unprofessional. What disappointed me most was not only the result of the lash lift, but also the way the situation was handled afterward. I understand that mistakes can happen, which is why I contacted Thi directly and gave her the opportunity to correct the service rather than immediately leaving a negative review. Unfortunately, even after returning for a correction, I was still left with uneven and bent upper lashes, crimped lower lashes, and ongoing lash fallout. I've included photos and screenshots so others can see both the results and the communication for themselves and make their own judgment. Thank you for your response. I would like to clarify a couple of things. When Thi and I scheduled my next appointment for August 17 immediately after my initial service, I was never told that a deposit was required or that the appointment would be automatically canceled if a deposit was not completed within a certain timeframe. Had that been explained to me when the appointment was booked, I would have understood the cancellation. I also understand that English is your second language because English is my second language as well. For me, this was never about perfect English or the wording of a text message. A language barrier was not the issue. Empathy and accountability do not require perfect English they can be communicated through tone, actions, and the way someone responds when a client comes back with a problem. When I showed you what had happened to my lashes, I was not expecting perfect words or a perfectly worded apology. What mattered to me was feeling that my concern was genuinely acknowledged and that there was some understanding and regret about what had happened. Unfortunately, I did not feel that through our text communication or when I returned in person for the correction. I appreciate your apology now and your offer of a refund. However, my review was based on my actual experience: the original lash lift, having to take additional time to return for a correction, the condition of both my upper and lower lashes afterward, the ongoing lash fallout, and how the situation was handled. My intention in sharing this review is not to criticize anyone's language ability or intentions, but simply to provide an honest and factual account of my experience. UPDATE: After my review, I received repeated messages from 7:00 AM throughout my workday asking me to remove it. I felt pressured and uncomfortable all day. I shared my honest experience to help others, not for a refund. The screenshots speak for themselves. read more

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I love how Thi makes my lashes all the time best service ever, never going to get my lashes done anywhere else!

been going to her and only her for 3 years! Never failll me! Best service ever, best last ever. Her studio is so nice, clean, organized and relaxing music read more

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I've done my lashes here 2x they are really quick and reliable. Will return when there is an occasion! Highly recommended! read more

Excellent lash tech. Thi is very gentle and she cleans and disinfects her studio before you sit down(including her hands). She said she has been doing lashes for 8 years, and you can tell. She is located in South San Jose Snell/Blossom Hill. Thi is also a very kind lady, who's always smiling and welcoming me back. I've been to about a dozen lash techs over the years, and I would rank Thi #1 overall. She takes pride in her work and it truly matters to her that the client is happy. read more

I came for a lash lift and tint and love my results so much! Thi is so sweet and the room/chair was so comfortable I took a nap without even realizing it. I have short asian lashes and she took the time to make sure all the lashes were evenly permed. She even offered me a complimentary brow wax! I will definitely be coming back to her to get my lashes redone in the future. read more

I got a hybrid wispy set done by Thi, and it is the best set U have ever gotten anywhere. She does amazing work, the room and chair is very relaxing and comfortable and she is so extremely sweet! if you want your lashes done go to her she is quick, efficient, and does beautiful work!!!!! read more

I'm a new client and I'm blown away! I've been getting lashes for the past 6 months with other lash artists and this is the best set I've ever had! Thi was so meticulous, gentle, and fast. I can't wait to come back for my next appointment. I got a hybrid wispy set with doll eye style, Thi went through all her different style variations and lengths with pictures so. She listened to exactly what I wanted and I'm so happy with how my lashes turned out read more

I just went to Thi for my lash extensions and she is very thorough, friendly, and it turned out great. Also the chair was so comfortable and I had a quick little lash nap. Would def recommend! read more

Jessica is the sweetest lash tech, I'm officially converted. I requested a lash lift and she gave me a tint on top of it all! I was incredibly pleased with her work :) She put a blanket over me as she was working on my lashes and offered me a lash brush to help spread out the lashes after the perm had finished setting in. I encountered issues with my lashes after the lift, and she was incredibly patient and walked me through the issues by setting up an additional appointment to check on how they were doing. Come here for both quality and the close customer-vendor relationship with her! Her prices are reasonable and she's very talented at what she does. read more

I'm a new client and went to Thi for a new wispy set. I've had lash extensions for a couple of years now and I was so impressed with Thi's talent. She's so patient, sweet and accommodating. I love my new set and will be going to her from now on. Highly recommend Bae Lash Pro. read more

She listened to want you want for your eyelash a d she does the lash the way you want it to be. Good service and relax vibe.

I love coming here, its so relaxing and calming ( I always fall asleep). The lashes a good quality and the prices are also amazing. I always get Hybrid Wispy lashes which i think look amazing every time i go. read more

Bae Lash Pro - Hybrid Wispy lashes - Eyelash Service Near Me - San Jose, California

It was my first time coming to Thi, and she did a great job with my lashes. Will continue to come to her from now on. Highly recommended!

This is my favorite studio for lashes! She lifts my lashes higher than another studios. Her work is always consistent! Clean, quick, and friendly service as well. Highly recommend! read more

Jessica at Bae Lash Pro does a beautiful job. She is always ready upon my arrival with a very sweet attitude. The setting is very relaxing and my lashes are always beautiful with excellent retention. She offers cash discounts from the already fair prices, as well as bonus discounts for repeat visits via a stamp card. I highly recommend. read more

Bae Lash Pro - Eyelash Service Near Me - San Jose, California

I wanted to have effortless glam for my birthday trip next week and came across Jessica. I've had a bad lash extension experience so I was quite wary but Jessica delivered exactly what I wanted: natural looking lash extensions with her natural cateye style. I have sensitive dry eyes but my eyes never burned once! It took about 1 hour for my lashes. She has a cute room in a nail salon. Jessica is calm and personable, makes sure to keep you comfortable and fix any discomfort with lashes after application. Her prices are extremely fair for the area and she provides a discount for cash payments! I'd highly recommend her and will more than likely return! read more

Seriously the best lash artist I've had. She's kind, fair with pricing and scheduling, easy to talk to, doesn't take too long (some lash artists can take SO SO SO long), and my lashes stay on amazingly well. Highly, warmly, highly highly recommended! read more

Jessica is absolutely amazing! I just started getting lash extensions for about a year or so. I love how they look but my last lash lady was inconsistent with the results. I am so thankful for finding Jessica! She does exactly what u request every time and checks first to see if you want to try a different style or not. It's always a relaxing experience especially because she never pinches my eyelids (yes, my previous lash tech did). She is very meticulous with the process because my lashes last at least 3 weeks before needing a refill. The prices are more than fair, especially because she does such an amazing job. I recommended my friend to come to her because it is her first time getting lashes and she can't stop talking about how much she loved them, and that she feels more confident. Thank you Jessica! You're awesome ! read more

My lashes turned out exactly the way I wanted them to look. I highly recommend coming here for a great experience! Thi was very nice and attentive. read more

Some other place gave me less than stellar lash extensions, so when I needed a refill I didn't want to go back there. I searched on Yelp and found Bae Lash Pro! I live close by but never remembered seeing this place-- well that's because it's inside a nail place! It's its own separate room with cute decorations and relaxing music. Jessica was waiting for me by the door when I arrived, which was nice! She was very friendly and since she wasn't the original person to do my lashes she looked at the ones left and used educated deduction to fill the bald parts in. She is very meticulous. She brushed out my lashes between adding lashes, checked for symmetry multiple times, and at the end when I opened my eyes she saw something she wanted to fix and fixed it. The attention to detail was amazing and I love my lashes! She did a refill but she really turned something broken into something beautiful! My husband said my lashes look way better than the last set I got. I highly recommend Jessica and I will definitely be coming back! Also I don't know why this place is marked with $$$$, I actually found her prices to be very reasonable. Thanks, Jessica!! read more

Last minute appointment, and she accomodated me. Appreciate you, Jessica! Anyways, Jessica is calm and sweet. She made sure that I'm comfortable. My eyes never burned once. She's very gentle and the lashes feel very lightweight. I love my natural look. Her prices are very reasonable and offer discount for cash payments. I will definitely come back and recommend her too. My co-workers complimented it and planning to get one too :) Thank you, Jessica! See you again. :) read more

Jessica is super gentle and did an excellent job at making my lash extensions look natural! The lashes feel very lightweight too. Thank you!

Such a great appointment! She really listened to what I wanted and gave her professional advice and the outcome of my lashes was perfect! Also very relaxing environment. read more

I absolutely love the confidence boost that having lash extensions has given me. I can't believe how gorgeous my lashes looked.Jessica is awesome and does such an amazing job! Thank you so much for making me look and feel so pretty. read more

Bae Lash Pro - Boom! - Eyelash Service Near Me - San Jose, California

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Iloved the energy as soon as I walked in the door. It was my first time and it felt like we'd been friends forever! She definitely knows how to make her clients comfortable and the experience was great. AND I absolutely love my lashes!! I feel so beautiful! HIGHLY recommend jessica for all your lash needs! Don't sleep on her read more

Bae Lash Pro - Hybrid new set - Eyelash Service Near Me - San Jose, California

I've been coming here for sometime for all my lash needs! I've gotten hybrid and volume sets and they've been so beautiful ! Thi is very attentive and the only lash artist that doesn't leave my eyes red ! I highly recommend! read more

Jessica is an absolute doll!!! After having her do my lashes ai won't go anywhere else. She did my volume lashes perfectly and was able to make it look natural. That's very hard to do especially since I requested volume lashes and for them to be a bit dramatic. She was patient, knowledgeable, and had an incredible attention to detail. She's definitely my go to for lashes from now on. She can get pretty busy so make sure you reserve an appointment quickly before her schedule fills up. You wont regret it! read more

The second time is after 2 week, I getting back touch up my lash lift and tint with Jessica and she really did good job. I like my eyelash look like natural thicker and longer. I love it and happy with my eyeslash. Thank you so much Jessica, you are the best. I difinitely recommend everyone book appointment with her for your eyeslash needs. read more

Bae Lash Pro - Eyelash Service Near Me - San Jose, California

Jessica did a great job with my girl friend's eyelashes. I recommend come to here .The owner very friendly and answered all my questions.

Amazing service and very relaxing! My first time coming here. Did the lash lift and tint and it looks beautiful! 100% recommend!

It's okay. While the lashes look cute and the lady was nice, during the application process, the chemical got into my eyes several times with a burning sensation. During the removal process, the lady oddly pressed my eyes quite hard to remove the residue. After the lashes were done, I woke up with a layer of glue on my eye, which has never happened before at other places for my 2 years of getting lash extensions. I left with a red and irritated eyes. When I blink and close my eyes, they feel sticky. This is not due to allergies, it's due to glue getting into my eyes during the application process. read more

Jessica at Bae lash pro is amazing she knows how to do my lashes gorgeously with a very professional manners. She's everything when it comes to lashes. The ambiance here is always inviting and comfortable. I highly recommend this business! Pricing is fair and transparent. read more

My first time getting lashes ever and Thi is so so patient and very sweet. Very calming environment!

This place is very relaxing and clean. When you go in everyone is in comfy recliners and they have a very mellow atmosphere. I would bring headphones if you don't want to listen to the background meditation type music. read more

I have been coming here for over 2 months now and I love my lashes! She's the best!! It is also located inside a nail salon so that's convenient if you need to get all of your beauty stuff done at one location! read more

I have finally found my permanent lash girl!!! Jessica is a perfectionist, always willing to schedule you in last minute, and one of the best parts is she is FAST. Don't mistake that for her quality of work and detail though. I wouldn't maintain lashes because it always took forever. Her prices are beyond fair for her work and another pro is her location is inside a nail salon so you can get a quick mani or pedi on the way out. Regardless, I'll follow Jessica if she moves locations. read more

Got my lashes done and they looks so good and lasted a long time! Very satisfied will be coming back

Ive been to many places to try out lash extensions, and Jessica is my favorite. Jessica responds to my calls/text quickly. She listened to all my concerns about sensitivity and allergies. She was super sweet and friendly and took her time to answer all of my questions. She was professional and quick yet gentle. Her work was perfect. She did an amazing job on my new doll eye set. Try out Jessica and find out for yourself!!! read more

Bae Lash Pro - Eyelash Service Near Me - San Jose, California

First time getting my eyelashes done with Jessica and she did such a good job! I told her I did not want anything too heavy but something to make my eyes pop and she did just that ! I am happy with my eyelashes (: I will be back ! read more