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    Kathy Kuo Home

    1.8 (118 reviews)
    Closed 9:00 am - 9:00 pm
    Updated over 3 months ago

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    Reviews With Photos

    Emily P.

    As others have stated, this company is a disaster. Their Google ads and email materials indicate they accept returns on furniture within seven days. After I lived with my Rowe sofa for 3-4 days, I contacted them to request a return as I believe it is defective. The back cushion slumps horribly, making the sofa both uncomfortable and unattractive. They told me this piece was custom and they do not accept returns for custom items. Um... what? This was not a custom sofa and everything I read on their site up to date point indicated 7 day returns with a 20% restocking fee, which was a gamble I was willing to take. While they did attempt to solve the issue by providing a new insert for the back cushion, the issue was not resolved. TLDR: They sold me a defective sofa and refused to accept a return. I'm stuck with a defective sofa now that I hate sitting on and looking at. Disappointingly, the manufacturer Rowe also refused to make it right when I contacted them,

    damaged item that they won't take responsibility for.
    Belinda L.

    By far the worst company to go with. Item came defected with scratch marks. I reported the situation within the 48 hrs mark for them to say that there is no return for damaged items. The best they can do is send a repair guy or offer a 15% discount to keep as is. This offer is ridiculous. No one wants a damage item especially when you are paying high end pricing for furniture. If that's the case I would have spend it at a discounted store and not what is supposed to be a high end furniture store. Highly do not recommend purchasing from this establishment. Their delivery team won't let you inspect your item before departing. Advise us to check later and contact the company if there's any issues. Not cool at all. Will be disputing this trash with my cc as I advise anyone who is also going through this horrific experience to do the same. Btw I did spend over 30k with this trash company that I terribly regret.

    Inside of the drawer

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    4 years ago

    Business owner information

    Photo of Nancy W.

    Nancy W.

    Helpful 6
    Thanks 2
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    Oh no 1

    28 days ago

    Helpful 0
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    3 months ago

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    Photo of Becky C.

    Becky C.

    Helpful 0
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    1 month ago

    Business owner information

    Photo of Becky C.

    Becky C.

    Helpful 1
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    3 months ago

    Business owner information

    Photo of Becky C.

    Becky C.

    Helpful 1
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    3 months ago

    Business owner information

    Photo of Becky C.

    Becky C.

    Helpful 1
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    2 years ago

    Business owner information

    Photo of Becky C.

    Becky C.

    Helpful 4
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    2 years ago

    Business owner information

    Photo of Becky C.

    Becky C.

    Helpful 4
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    7 months ago

    Business owner information

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    Becky C.

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    8 months ago

    I like their website and photos. Smells like a scammer, low-quality place, however. That's after I visited and kicked the tires

    Business owner information

    Photo of Becky C.

    Becky C.

    Helpful 1
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    9 months ago

    Business owner information

    Photo of Nancy W.

    Nancy W.

    Helpful 2
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    1 year ago

    Business owner information

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    Becky C.

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    1 year ago

    Helpful 4
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    11 months ago

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    1 year ago

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    Becky C.

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    4 years ago

    Helpful 9
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    1 year ago

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    Photo of Nancy W.

    Nancy W.

    Helpful 4
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    1 year ago

    Helpful 2
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    2 years ago

    Business owner information

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    Becky C.

    Helpful 4
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    4 years ago

    Business owner information

    Photo of Becky C.

    Becky C.

    Helpful 7
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    3 years ago

    Business owner information

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    Becky C.

    Helpful 3
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    4 years ago

    Business owner information

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    Becky C.

    Helpful 3
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    3 years ago

    Business owner information

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    Becky C.

    Helpful 7
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    2 years ago

    Business owner information

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    Becky C.

    Helpful 5
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    5 years ago

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    Nancy W.

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    4 years ago

    Helpful 3
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    3 years ago

    Business owner information

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    Becky C.

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    5 years ago

    Helpful 10
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    3 years ago

    Business owner information

    Photo of Becky C.

    Becky C.

    Helpful 3
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    2 years ago

    Business owner information

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    Becky C.

    Helpful 3
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    4 years ago

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    Becky C.

    Helpful 4
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    4 years ago

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    Becky C.

    Helpful 4
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    2 years ago

    Business owner information

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    Becky C.

    Helpful 2
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    4 years ago

    Business owner information

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    Becky C.

    Helpful 1
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    2 years ago

    Business owner information

    Photo of Becky C.

    Becky C.

    Helpful 2
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    3 years ago

    Business owner information

    Photo of Becky C.

    Becky C.

    Helpful 1
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    5 years ago

    Business owner information

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    Nancy W.

    Helpful 0
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    4 years ago

    Business owner information

    Photo of Becky C.

    Becky C.

    Helpful 3
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    2 years ago

    I ordered in early Jan and have been delayed 3 times. Every email stating the delay has a promise ship date. They lie, stay away.

    Business owner information

    Photo of Becky C.

    Becky C.

    Helpful 2
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    4 years ago

    Business owner information

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    Becky C.

    Helpful 2
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    Page 1 of 3

    Ask the Community - Kathy Kuo Home

    Review Highlights - Kathy Kuo Home

    Basha Prieto was so helpful with our order and made sure we were happy customers.

    Mentioned in 2 reviews

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    I love walking thru this place! Its exciting and creepy at the same time. I have scouted and…read more photographed alot of items inside of here over the past few years and have had items purchased/leased by/for clients for numerous projects (i.e. renovations, movie/video sets and photoshoots). If you are budget-conscious, dont look to buy anything here. The owner is not rude. He's busy. Ive spoken to him once, briefly during my initial visit. Any other time Ive visited, he's been pre-occupied, which was fine with me. Ive never had a personal convo with him, but hes done business with me over the years via proxy.

    My wonderful vintage wrought iron door from Demolition Depot was just installed by Promaster Gates…read more It's spectacular and cost exactly what I expected something this lovely to cost. I couldn't be happier or more satisfied with both companies. Ilona at Demolition was so helpful and patient with me. She went out of her way to help navigate what would or wouldn't work for my project. She she spent loads of time to find the perfect solution to my unique security problem. She was candid and had loads of amazing tips for the care and feeding of old wrought iron. This project would have stalled without her. The pictures show the iron door in the second stage. Final painting will happen when the weather warms up. Thanks Ilona it's been a great experience. You have so many beautiful things, I want more!

    Furnish My Space - IKEA kitchen designed and installed by Furnish My Space in Piermont, NJ

    Furnish My Space

    (239 reviews)

    Harlem

    Eric was contracted to install my kitchen cabinets. He did horrendous work making poor cuts, didn't…read moreknow how to cut deco strip on the corners, cut the hole for the microwave outlet on the wrong side so covered up the hole with white duct tape. Installed an island that was not level cover panels bowed out. I could go on and on.He will make all excuses that I have pictures to prove all this. It was a horrible experience. Kitchen had to basically be redone.

    I am sure when thing work, this is a great service. My experience was unfortunately different, and…read moreit really was how the entire situation was handled. I reached out to Eric, the owner, and pretty much a half hearted apology but essentially told I was shit out of luck. If they are putting hardware on your PAX system, I would be careful, they might ruin your doors Here is my story IDA Flatpack were super accommodating to send someone on Friday evening to assemble my PAX after Ikea screwed me over by not delivering that Thursday. Unfortunately he forgot his stencil or something to assist him with putting the handles on the door, so requested to come back Sunday to finish the job. Not a problem. On Saturday my husband and I level our closet, and place the PAX exactly where we wish it to go in the room Sunday, Nate comes and puts the handles on. I go to check the handles, and they are obvious to the naked eye they are uneven. I tell Nate and he tried to square up the doors. At the ends, even with his best efforts, something was off, but he told us unless he drilled new holes, that was the best he could do. After Nate left, we discovered that he had moved our PAX a few inches over, I'm not sure why. All the work my husband and I went through to level and ensure the closet was correct was for nothing, it took us another half hour / hour after Nate left to square the closet (now with clothing), it was a total waste of time. I am most displeased with how the handles look, from the outside and inside. I am attaching pictures so you can see what looks to be a mess from both the outside of the closet and the inside. The outside you can the screws, and the inside of the closets looks like the hole was drilled several times because he couldn't get the right placement. I am highly disappointed at this. The doors are ruined. I expected much more professional work from someone who does this all the time. If I had known this would be the result, I would not have let him near the handles of the PAX. Nate was pleasant and great, but his work at the end really did not hold up for what I think you would expect when you send someone out to do a job.

    Kathy Kuo Home - furniture - Updated May 2026

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