Service is excellent, selection is excellent, value is fair, but..... Brita is amazing, we went…read morein for 1 pair and bought 3 pairs!!!

If it weren't for Liz who was working at the Oracle store today (she usually works at their other…read morestore) I would say the three of us would never return to Alan's. Liz is the only reason it wasn't a one star review. Really disappointed in the customer service! No greeting, no contact, rude, argumentative, mocked us, told us to come back another day (that's a great technique for keeping customers), and extremely unprofessional. One especially was a disappointment in her attitude. Saw no problem helping someone else who arrived 30 minutes after us. Then Liz came along - apologetic for our hour minute wait and for the way we had been treated. Very cheerful and helpful. She knows how to treat customers. Brought out several shoes for my friend who had just had knee surgery. Very knowledgeable and kind. Maybe the other employee didn't have any training but NOT arguing with a customer (3 of us) seems to be a "duh" in retail. We will visit the other store next time we need shoes or go to Dillard's.

Not a fan. In my opinion I feel prices were high and just not impressed…read more More in line with prices such as Macys etc...

The first ever experience was shoe carnival was back in Pensacola Florida absolutely loved it they…read morehad of the vast array of different type of shoes sizes and the prices were very good, fast-forward to the Tucson Arizona store can't say much, not too great of a variety of shoes in the quality doesn't seem as well either I did get it down because it was buy one get one half off but will I return not in the near future

I can't tell you how amazing this shoe store was. The staff went above and beyond in helping me…read more They carry all the latest styles at reasonable prices. If you have any kind of foot problems or issues. This is the store for you. There are also accessories to browse at. There is also a small clearance area in the back. My sister ended up buying two pairs of shoes and I got a purse.

Zero customer support- Ive been a loyal customer- but now that they are corporate- things are not…read moregood. Nice to be able to try on shoes, but I will never buy from the store again- they do not have ability to help with defect, returns etc.... like deer in headlights when I ask for help- they say "Call the Corporate Customer service number... LOL - leave a message.... nope- I will not purchase from a company like this again.

Found what I was looking for and on sale. A dollar cheaper than Amazon too!…read more Love Cloud steppers by Clark. I have a closet full.

I have been coming to famous footwear for years and years. They are always my go to since I hate…read morebuying shoes online cause they never fit right. This location is always very clean and well organized. They employees are very friendly and super helpful. I must say almost to the point of being to helpful. I would rather have that then them be nowhere to be found though. They do have all the basic shoes for the family. Dont come here looking for some rare collectors stuff though. All in all they are great and I always recommend them. Pro tip: sign up for the rewards!!! Its basically free money!!

I just stopped in to use a gift card and my $5 welcome gift. Once again I was impressed with the…read moreservice. Tabatha greeted me and helped me find the items I was looking for and answered all of my questions. I love the items I purchased and love love the service! I will be back!

Overcrowded, understaffed, long checkout lines, and no employee masking. I won't be back.read more

We're in town for work and decided to stop by. This store has a great variety compared to any store…read moreback home. Chris and Carlos C. took care of us and service was on point. They had solid prices so you definitely get value. I'll be back for sure whenever we come back to Arizona.

Jesus was amazing and he was helpful and helped me put on my shoe , i don't know any shoe store in…read moreTucson that assists the shoe on the customer. Bryant was being kind and was so fun to talk to . Carlos was really friendly and showed hospitality. I was able to find the shoe i want in no time. Thank you shoe palace at the Tucson mall.

Back for birthday month and to use the free 5.00 coupon. My…read morewife Lost 2 pair of shoes in a rolling bag theft in a French Airport, ORLY early this month. So, since they were a fav , we replaced both with better ones today. All good.

Service is unremarkable. Selections is okay. Value is good. One thing I noticed on my most…read morerecent visit is they take one shoe from each box and keep it in the back. I found this extremely annoying. I have two feet when I try-on shoes. I like to try on BOTH shoes. I figured I was shopping in the shitty part of town where morons steal shoes. I thought I was just having a bad day until I was prompted to select a tip upon swiping my credit card. WHAT??? At a shoe store. Was that for asking an associate to fetch my second shoe from security safe?? My god They are right when they say tipping in America has gotten out of control. I'm not shopping at DSW anymore.

Many problems with pain in my left foot. I work on cement…read morefloors all day and my feet have suffered and finally caused me great pain. Went to Fleet Feet in Tucson and was quickly met by Connie. She was very nice and attentive and asked me several question, measured my feet electronically and brought out sever pairs and brands. I liked the HOKAs and got a pair and inserts. She led me to the exact pair I needed. The shoes were not inexpensive, but how many pairs of other brands have I purchased and I suffered. Too many. The HOKAs are worth it. I had so many referrals to Fleet Feet and everyone was right. Excellent service, good guidance and great shoes. I am excited and want everyone to know of my experience. Thank you Connie and Fleet Feet.

I visit from out of town, but always get shoes here. This time Aiden helped me. He was very…read moreengaging and knowledgeable. The value is in the great customer service.