There is a common denominator here and if they want to continue to stay in business they need to take these reviews serious and work to resolve these issues. Charging customers without authorization in credit card is illegal and begging for tips when they provide lousy service? Perhaps include tip in price to resolve the issue. I would also recommend customer service and hospitality training for all staff there. I know it's buffet food so my expectation is not high, but the food is deplorable. I'm sure if the health department came in and took temps of food on buffet they would be cited. Food is cold and has very little eye appeal or taste. They are losing business and will not last long unless they start working on rectifying all the issues that are said in these reviews as the reviews I read are right on target and can be fixed. read more

The tipping situation here is horrible, and the staff is SUPER AGRESSIVE about it. It's a pay upfront buffet, which is DECIDEDLY not a traditional tipping situation. Most people charge and don't carry cash, it's very RUDE and AGGRAVATING to chase down and demand tips from people as they are walking out the door, when they have no cash on them THAT HAVE ALREADY PAID UPFRONT. This is why I only go here about once a year anymore. Edit: I wish I'd seen the post about the boiling water earlier! I don't normally follow yelp for local places I've been to multiple times. read more

We are here for weekend and it was $18.99 for the buffet. Food is warm and had a lot of options. You will see that the buffet table food are clean and well maintained. Definitely recommended but if you want it on the cheaper price, come during the weekdays, only $13.99. :) I didn't give the full 5 star coz the Hibachi wasnt that good, steak was rubbery even though it was freshly cooked. They would have to so something on getting the steak cut so it will be more flavorful. Better than the other buffet locally. Bathroom is not good though. Lol not well maintain but i will come back here. Loved the servers they always clean and ask for what you need. read more

Went two days ago the ac was not working great by doors but seemed a lot better on other side so sat there. Was a few other people there and they then came and said I could not sit there and got nasty about it. They almost dragged me back to the hot section. I just sweltered there and did not enjoy my meal I also have noticed the prices have gone up a lot in past year Think I will not be returning soon was a regular for few years even stuck with them through the Covid read more

Not a newcomer to this place, some times it's better or worse than other times. Went there yesterday with the family. Food was great this time, service was a little lacking though. Slightly crowded at first, but calmed down rather quickly. Had a nice time and really enjoyed the food, this round. P.S. Try to avoid anything with Broccoli in it. Last time I went, I got the Meat with Broccoli and it had little maggot type worms in it. read more

Tried a variety of different foods, most were mildly warm. Other than the noodles, nothing was worth going back for seconds. The desserts were horrible and looked like they'd been set out for months. The service was good other than the watered down drinks. Bathrooms could be nice if they cleaned them every so often, but they don't! As soon as we walked out we both felt we had to throw up immediately. Do not go here! Not worth 20$ a person, ever! read more

Absolute worst service ever. We have been chased out of this place demanding more tip, and hesitated coming back. I gave in and stopped there last night, and was overwhelmed by the rudeness....A friend of ours spilled water, and when his girlfriend got up to get napkins the server grabbed them off of the table and then threw the wet ones back at her...I told her to stop being so mean, then found out that another family was told they couldn't sit in that particular section by us because it was closed, but they had a child on a wheelchair and needed the extra room at the table. They wouldn't allow them to sit there and then proceeded to allow their staff to sit in that exact spot. It was an overall UNPLEASANT EXPERIENCE AND I WILL NEVER PATRONIZE THEM AGAIN read more

Absolutely disgusted by the waitress. When I stood up to leave, no sooner had my butt left the chair and I was literally about to get a few dollars out for a tip when the waitress DEMANDED we leave a tip. She aggressively pointed and poked at the tray saying "You leave a tip!!" At that point there was NO way I was leaving one. She yelled "Oh my God!" and proceeded to yell at me and about me to another waitress in another language. Yelling at patrons to TIP YOU is the opposite of why anyone would ever actually tip you. Super rude. 1000% poor etiquette. Incredibly horrible manners for a grown woman to behave that way in front of my child and other patrons. Will never go back again. Do better. Maybe you won't have to yell at people for tips and lose customers. read more

We come here bc it the kids favorite spot to go to and each time we come here it's a problem w the same lady and how we sit we always ask to sit at a 8 table which it shouldn't matter bc just like today we been in here and only one group of people has came into this restaurant it's a shame how the head waiter handings things and talks hits her hands together and everything gets in a group with the workers and talk mess about how we ask to sit at a bigger table it'll be different if it was packed or if it was reserved for someone else and it's empty in her and there is still a whole other side the head waiters customers service is terrible unprofessional and she's plan disrespectful We try not to come her bc each time it's only her that acts like this and yelling while others are eating outrageous read more

Restroom is horrible No tissue on the table, they limited for each person No sea food (they don't have or not cook more event those you asked) read more

We were charged a $5 tip when we didn't authorize it. Do not go here unless you want the servers to chase you down and ask for a tip. Or complain about the tip you did leave. read more

Amazing food service could be better. Napkins ? Asking for tips before sitting down to eat. This needs to change. The food is so good that 5 stars is deserved. read more

It pains me to say that my once favorite place to go to eat is now on my, do not ever eat here, list. Recently there has been an uproar on social media. A story about someone who came here with their family and was chased down by a waitress in the parking lot for not leaving a tip when she left a tip. Now, I am one to give the benefit of the doubt. Maybe she was lying for the attention of social media? Somehow I doubt it. It left a sour taste in my mouth but since my experience had always been good I didn't plan on stopping my occasional visit. Until I read the health inspection reports. They have a serious and current cockroach problem. Not just with customers complaining about seeing them, but the health inspector themselves seeing alive and dead ones. There are also multiple complaints about food poisoning, and I've had multiple friends say they have gotten sick from their food. Katana, you are on a downhill slope if you don't do a serious overhaul. read more

I've been eating spectacular meals in this building since it was Hometown Buffet. I've eaten in quite a few Asian restaurants in the Canton/Akron area and this one is by far my favorite. Their food selection leaves nothing to be desired (although I do miss their soft serve ice cream machine). Their salad bar always has fresh vegetables with which to built a delicious salad. Even if you eat here with friends who don't necessarily care for Chinese food, they've got an excellent choice of American style foods such as pizza, meat loaf, fish, etc. I can't comment on the Sushi bar because I've never eaten from that area but their General Tso's is magnificent. Everything is always hot when it's supposed to be and cold when it's supposed to be cold. I've always found employee's attending the tables to be friendly and attentive. Living thru the Covid inspired shut down was rough because Katana's food is SO good. I very strongly recommend this restaurant but be forewarned... bring a hearty appetite. read more

First of all, was charged for dinner service, during lunch hours, during the previous visit. I called to verify the overcharge. I brought back the receipt for a refund, but since it did not have a time stamp, hostess said nothing she would do. Secondly, the staff is sitting at the table behind the hibachi station, eating their lunches. Not something I am used to seeing anywhere else. Any other time, they would be at a dining table. Third, some of the food(beef, noodles) was lukewarm at best, definitely seemed too cold for sanitary food service. Fourth, waitress did nothing but get our two drinks (once), and take away one dirty plate. Never saw her for service again. Fifth, the selection at the hibachi station has been reduced. No longer have shrimp available, as an example. I m disappointed in the decline of the food and service, and not likely to return. read more

My family ate there and just did the basic. We had water..which never was refilled. Not only did was the server rude, the restaurant took 5 days to process my card and over charged me! Also bathrooms are filthy! read more

absolutely terrible food. food tasted terrible and was undercooked. They did have a great variety of food but all tasted terrible.

!!!!!!!! DO NOT GO TO THIS PLACE!!!!! The staff was rude and had problems with plates piling up on table. When I refused to leave a tip the waitress had nerve to ask were tip was. I told here she didn't deserve one and left. Later I found they added a tip to my credit card without my authorization. This just shows that they are theives!!!!!! if they did this to me I am sure they are doing it on a regular bases. I will let everyone I know about how they steal from customers. Thank goodness I didn't leave my phone or wallet on table because who knows how much they would have charged on my credit cards or run my phone bill up with out of country calls. DO NOT GO TO THIS PLACE!!!!! read more

Def gone down hill. ""Sushi"" was cooked or fake crab meat. They reuse the food for the next day. Service always terrible. They don't fill drinks. read more

We've gone here several times n our family seems to really like it. Kinda far from our place, but well worth it. PROs: Overall food is pretty good. Price reasonable. Service excellent. CON: Kinda crowded, but that could be a good thing. Facilities NOT as clean as it should be. I'd say, it meets our high standards for Asian/Chinese food. Anyway, YES, overall, we were very satisfied n we'll return again soon. read more

This place have everything. Very cheap for lunch. Huge variety for sushi. They also have the hibachi grill. Very clean and nice. One of my favorite buffet. read more

Katana Buffet - Buffet - Chinese Near Me - Canton, Ohio

The food choices was amazing! From Chinese to American food including pizza, salmon, and perch, chicken, mashed potatoes. Shushi and Hibachi food as well. Fruit and salad bar along with a dessert and ice cream bar with toppings. Lunch on a Saturday costs $7.99 for adult buffet. Drink is $2.39. Friendly staff and great hot food! I will definitely come back! read more

Katana Buffet - Chinese Near Me - Canton, Ohio

See all

Worst service every. Would not refill food when I asked and had 2 hrs before closing. Waiters were rude. Would not fill our waters unless we asked all three times they couldn't wait for us to leave stood over our table and watched us eat. These workers did not care how they acted in front of customers I will not be back read more

The cost is very reasonable for the amount of food you have access to fruits and vegetables desserts Chinese food main course Japanese sushi, Mongolian And American food... read more

On the 10th of October after dining with my family. One of the employees that clears the dirty plates rudly counted the tip money in front of my family. My family have been dining at Katana for over 10 years. I have never seen this kind of rude behavior at any other restaurant. And by the way the tip was sufficient for the task that this employee provided. We may not be back. read more

We were there tonight. It was relatively busy. Once seated after ordering our drink, we went to the buffet tables. Everything looked old. The cooked vegetables were almost raw. Most of the food was overcooked and or sweet. Bathroom was dirty. We we were getting ready to leave, the server made a scene until we tipped her. She said, you pay me. Place went downhill. Never going back. read more

Worst food and service I ever had sat for 30 minutes even tryed to get their attention to refill my drink nothing happened till I had to tap them on the shoulder and all the steak was way under cooked and cashier was rude read more

Katana Buffet - The chicken and shrimp in this picture was still cold - Chinese Near Me - Canton, Ohio

The bathroom was disgusting and the employee that was in there never cleaned it went straight back to work. No one reply's when you say thank you won't be back. Floors were nasty too! I just don't get how they pass the health department rules read more

Never go here, I paid up front for my meal like your supposed to and sat down at my table. (mind you i left a 7 dollar tip when i signed my bill) As I was getting up to leave a waitress came up to me and started demanding that i leave a tip i told her i tipped at the front when i came in, she disreguarded this and kept demanding that i leave a 20% tip (which is apparently generous or a normal tip percentage for them 20-30. i walked up to the front counter and informed the lady up front that i wrote a 7 dollar tip on my bill and showed it to all 4 waitresses that swarmed me. the lady at the counter said ohh and understood me better than the others that didn't speak english and said "just go." 0/10 i will never go here EVER again. go across the street and eat there katana blows chunks. They WILL harass you when you leave for a tip, i've never had this happen to me in my life. read more

I try to be very understanding of todays economy.. but todays experience took the cake. The food was good, I took my daughters to lunch here and enjoyed the food. The waitresses were subpar at best. Being a buffet their job is minimal, keep drinks refilled and empty plates clear.. They refilled our waterd 1 time and we had to ask 3 times for them to refill our water. They were very slow at taking away plates. Whatever. But when we were leaving the "check tray" with fortune cookies had the word "TIP" written big on it. As we stood up to leave, the waitress was right there and in broken english said "tip...tip...you leave tip" and pointed to the big word on the tray. Needless to say she didnt know if I had tipped at the door when i paid with my credit card. This lady was so bold to grab the arm of my 8yo daughter and demand "tip" ... My daughter gave her a look and she followed us out of the restaurant say "he no tip... tip... he no tip" She wasnt even the girl who did fill our water oncr. She said "No tip, np come back" Needless to say, this IS NOT how you do buisness, you do NOT put your hands on my child.. they are lucky I didnt call the Police. I for sure will NEVER EVER patronize this establishment. Please be careful. read more

Hibachi experience wants to share, One guy (Spanish) finished his duty and left the hibachi table ignoring my waiting, the other guy (Asian) came and then started to cook dumpling, pot stickers. All dumplings were lined up then started my dish. Dear owner and staff, although it is a buffet restaurant, employees' attitude to customer is one of the most important factors the restaurant runs. Please regard and we expect better service the other day. read more

Katana Buffet - Cooking dumpling while waiting on hibachi.. - Chinese Near Me - Canton, Ohio

Pretty good selection of buffet foods at a really decent price. There's a habachi grill and sushi bar. Food isn't overtly oily like some chinese buffets so that's always a plus. read more

Katana Buffet - Chinese Near Me - Canton, Ohio

We were greeted immediately, A+. Because it was our first visit at this place, they let us walk through the buffet A+. They did have a variety of foods. We were seated at our table pretty quick too, A+. We weren't impressed about the cleanliness of the restaurant. The vegetable egg rolls tasted like they've been out too long. Some of the food did not look appetizing. There was food spilled over on the side of the counter of many of the food items. The sushi bar was ok, several selections mostly made with rice. Servers were very attentive when we needed plates taken away from the table. read more

Canton, Ohio has been in need of a good sushi buffet. The restaurant was clean and atmosphere nice. There is a moderate selection/variety of sushi and the quality is good-for a buffet- the pieces of sushi are cut into good sizes. They do not put sauces over the top of the sushi pieces. There was a sushi roll with yam in it..however it was good The trays of sushi stay full. If you are not into sushi there is a wide variety of other types of food for the whole family. For the price and buffet style the quality of food is good to great read more

Katana Buffet - Chinese Near Me - Canton, Ohio

Went here for lunch today typical pay as you enter buffet food was good. As we were finishing up the waitress comes to our table and tapping her finger on table asking for a tip we looked at her and she again got an attitude and tapped her fingers on table demanding a paper tip we asked her if the tip we left up front wasn't for her she sighs and rolls her eyes and says whatever needless to say our last time coming here read more

Now, I am not a sushi fan. I went just to try out the place. Overall there is a lot of seafood, sushi, fruit and soup, for some reason. Overall the food seems fine. My friend loved the sushi. However, on the non-seafood, soup or fruit variety there is very little to choose from. They did had a line of American food. WHY? I refused to even look at it. There was one line of regular chinese food, which was mostly chicken, one beef entree and no pork. My favorite was the dumplings, fried to perfection with a great sauce. The place itself was very clean, open and well organized. Service was ok. We were there on a Sunday afternoon so it was very busy. I'd go back if necessary but won't go out of my way. Apparently this is the place for sushi, but if you have non-sushi/seafood eaters in your group, keep in mind there is little to choose from. read more

Hey, this is a buffet. You can't give a buffet restaurant five stars can you? You can when it does as many things right as Katana does. This place is huge with seating for 400 hungry mouths. They have a tremendous variety of Asian and American dishes. They have a sushi chef keeping it fresh and plentiful and a hibachi chef cooking up your fresh selections and making them delicious. I'm not going to get into specific foods because the variety is amazing and it changes from day to day. Some of the items are consistently available while others rotate in and out periodically. It keeps things fresh and interesting. It's all delicious. The thing that really separates Katana from the rest is their commitment to quality control. They don't allow items to grow stale on the buffet, they keep it all fresh, hot and delicious. If an item has been sitting too long they toss it and replace with fresh product. Sometimes they replace items not moving with other items. It's great for groups too with multiple dining areas and a huge private parking lot. I grew up in the area but now live in Virginia so I only get to visit Katana when I'm in town visiting family. We don't have an Asian buffet in my part of Virginia that compares with Katana, I truly wish we did. Those of you in Northeast Ohio are fortunate to have such an awesome choice and I'm very glad my family introduced me to the restaurant last year. read more

A lot of selection here with 5 buffet tables, a dessert table and a grill. The lunches are about $7.50ish per person. Everything is hot. Flavor and quality is hit and miss, but for the price, it's not bad. read more

Shouted at by waitress after asking about seating. Fly in my sushi rice. Seems like they hate customers. Food quality is reduced since last visit. People seated in front of me and behind me playing loud videos on phones. I liked the stuffed shrimp, but never coming back. Toodle oo Katana read more

On Friday, April 28, 2023 around 7:15 PM. My husband and I were at Katanas Buffet and Grill. We noticed a large family being seated at a table that was meant to seat four people. This family consisted of the father, mother, and six children, two of those children were newborns. The babies were placed on the floor because there was nowhere to sit them. We watched this family struggle with trying to make space for all of them to sit. At one point they even asked a waitress could they be seated at another table that would accommodate them. The waitress replied, no you have to sit here. To make matters worse the family had two autistic sons who were overstimulated because of the situation, and just a pure excitement of being at the restaurant. I only know this because of my 27 years of experience working in special education. I could see the look of frustration on that poor mother's face just trying to keep her composure while her husband tries to pull chairs from other tables just to get his infants off the floor while the entire staff just stood there, and did nothing to accommodate this family other than to give them two high chairs to make them uncomfortable. A majority of the customers that were sitting in that area asked several waitresses to accommodate this family by moving a table that was right next to the family so that they could all sit together as a family. They were all told no if they want that table they would have to separate as a family. It was not a busy night and there were bigger tables in another section that would have accommodate the family. For some insane and ridiculous reason they chose to sit individuals in tight spaces. Quite frankly, it is extremely lazy that your waiting staff refuses to use the larger tables for bigger groups. There is an entire restaurant that is barely used. I could tell that my husband was disappointment with the how your staff chose to handle the situation. So, my husband took it upon himself to help the family, due to your staffs lack of incompetence. He got up and went over to the dad and told him that he would help him slide the table over so that he could sit with his family. That clearly got disapproval from your waiting staff they got upset because someone decided to do what they couldn't do, which is show some genuine compassion by being a human being who understands the family just wanted to have a nice meal together. Instead your extremely rude waitress told them to put the table back, which did not happen. When you are a waitress there are a list of job responsibilities one must do, but apparently that is not the case for your staff. I am beyond appalled at how the situation was handled. There was absolutely no need for your waitress to get the attention of went the cashier and a male worker from the kitchen to have them tell the family to put the tables back and if they do like it they can leave. This is not how restaurants work, this is not how businesses work. Your staff apparently requires people to leave tips for there appalling customers service, but yet do the bare minimum. There is absolutely no reason why multiple people in your establishment has to tell the Katana staff how to do their job and how wrong it was treat this family. For a restaurant to treat a family in such a way is ridiculous and to treat two special needs children, who were very excited in a horrible manner is appalling. I asked the cashier does she any idea of what it is like to deal with a child who is on the spectrum? She said no. I told her to put yourself in that mother shoes, and to have to be treated like that, and to be laughed at by the spectacle of workers while a waitress decides to bring people from the kitchen just because they wanted to have dinner as a family. You restaurant is not family friendly nor is it autistic friendly and I will never come back here. I do not recommend this establishment to anyone. There is a reason why you continue to get bad reviews. read more