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Karl's Automotive

4.0 (15 reviews)
Closed Closed

Services - Karl's Automotive

Bumper repair

Auto frame testing

Auto steering and suspension repair

1 More Service

Rear-end damage

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Karl's A.

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12 years ago

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Karl's A.

Thank you for you patronage, we are always here to assist you.

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8 years ago

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9 years ago

Extreme rude welcome upon arrival. Told that only insurance claims were considered, then told to seat and wait 15 minutes. I just left.

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7 years ago

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Review Highlights - Karl's Automotive

Dealing with Jose, Wayne and the rest of the staff was a pleasant experience.

Mentioned in 3 reviews

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Performance Auto Collision of Cutler Bay - Outside

Performance Auto Collision of Cutler Bay

(8 reviews)

I went there to my car for a bumper fix and I don't know if he is a manager or owner but…read morenonetheless not only did he fix my bumper for an amazing price he also fixed a small issue on the side of the car for free as well and the service was really fast and they all communicated amazingly would 100% recommend

I have used their services a couple of times to repair the body of my car. The first job, painting…read moreof the body of the whole car (Chrysler Pacifica in color white), was about 2 years ago, did not look very good, as the paint bled into the black handles. It was a bit sloppy. Recently, I decided to give it another try, this was an easier job, I brought my red Suburban, to repair the rear bumper. And that job came out nice. Although they had to do the job a 2nd time to correct it, as the owner himself called to inform me. I was happy with it, and thought it was responsible of the owner to do that. Then I came back for my husband's pickup truck, to paint his rear fender and I was informed I would be called to bring it in. I also took my dad's pickup truck, and was told the same thing. They had been responsible with my Suburban, and so I was willing to trust them with other vehicles. For almost three weeks we didn't hear from the shop to bring either truck in for the jobs. My dad went in person to ask about when we could take in the truck. That's when we found out the owner had gone on vacation, the uncle then re-quoted my dad a price that was $200 more than what was originally quoted for less of a work than what was originally described. The owner returned a week later, and called me to apologize and explain it was a misunderstanding. That the uncle, Pepe, didn't know how to read the quoted job as it had been written, and that the original quote and job description remained as originally stated (this phone call was on a Monday). In that same phone call, he told me, they were doing us a favor, because they don't do jobs like that at the body shop. That comment rubbed me off the wrong way, because if they don't do those jobs, then he should have said so the day we went in for a quote on the job. It's a body shop, and we were having a paint job done. So I didn't understand why he made the comment, although I didn't question that comment, I left it alone and we hung up the call. We then called them on Friday of that same week (my dad and I), to schedule his truck to come in the following week, and during the conversation, the owner then repeats to me and my dad that they were "doing us a favor." Of which my dad said calmly, "my friend, how can you tell that it is a favor when I am paying you $3200 for a job you quoted me three weeks ago for, and told me you could do?" The owner immediately became violently angry over the phone, yelling, and calling my elderly father names, and to no longer bring the truck in for the job, that he could go somewhere else with his truck. He hung up the phone on us and blocked my number. I had tried calling back to appease the situation because I figured anyone can have a bad day, and he might be having a bad day. They had blocked my number. My dad had waited patiently for 3 weeks to bring his truck, which had a busted headlight. Which means my dad couldn't use the truck freely for those weeks. And the owner reacted that way because it was clarified to him that he wasn't "doing a favor for my dad." That this was a $3200 paid job. What business owner tells a paying customer, "this is a favor we are doing for you?" They are rude. They are mistreating their customers. They have proven to being irresponsible, expensive in their work, and they are sloppy in their paint job. We found a place that is $700 cheaper and did a great job for my dad. Customers beware!!!

Karl's Automotive - bodyshops - Updated May 2026

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