I left Seattle in February of 2014, but prior to that, for at least a year I found the highest…read morequality water at Custom Pure. It is now March or 2025 and I live out on the Coast of Washington State, but my experiences with Custom Pure more than 10 years ago were so Wonderful I had to look it up and see if it was, as I hoped, still in business. To my Complete Delight it IS! I first learned of Custom Pure through someone I knew, and also at PCC (Puget Sound Consumer's Co-op) and I consumed only Custom Pure water, whose purification method is the Best I have ever encountered. For Excellent Health, pure water is crucial. I could not possibly have a higher recommendation for Custom Pure! And I shall see if I can find an outlet for it here on the Washington Coast. I would even be willing to help man a store out here. I consumed nothing but Custom Pure Water for about a year, and then briefly ran out and had to drink water from the faucet in my apartment. I was amazed that I was experiencing a mild but substantial psychotropic result from drinking that hideous Seattle Public Water! Custom Pure Water is to me, the Standard of the Purest WAter I have ever been privileged to have available for my consumption. Try it for yourself and You will see, over time, the huge difference it will make in your health. Please note that I eat healthy, and I do not use, abuse, nor consume to any degree, drugs, alcohol, nor tobacco. For those seeking optimum health and vitality, I highly highly highly recommend Custom Pure! ~ Sol A.

Super friendly and helpful staff. Helped me navigate what i needed for an under sunk water filter…read moresystem with pros, cons, price points. I liked that they gave me options without sales pressure. Made me trust their recommendations and i would definitely come back!

This is the 3rd time I've had a whole house softener and filter installed in my home (3 separate…read morehomes, each with a private well). My wife and I really enjoy the feel of softened water in the shower, and the fact that our white clothes stay white. I sometimes hear of others who don't like the taste of softened water. With our first softener (1999-2005), we noticed a little something about the taste of our softened water, but in the 2nd and now this 3rd new one we only notice that the water is as good as any bottled water, with no unusual flavors or after taste. We bought our current home just over a year ago and did a complete remodel. After moving in we immediately noticed that our well water was staining and scaling up all our new bathroom and kitchen fixtures, as well as staining our white clothing. I searched the internet, read reviews, and decided to reach out to Pure Water Northwest. Their rep came to my home a few days later and was very interested in hearing my concerns and clearly discussed options and recommendations to get our water satisfactorily conditioned. There are many softeners available online and in the big home stores for much cheaper than what PWNW offers. Since I have a fair amount of experience with water softeners and know how to do basic plumbing, I was about to "DIY" this job and save some money, but after reviewing all the literature and considering warranty coverage when having someone else do it, I opted to spend more money and go with what seemed like a much better system. After committing to purchase from PWNW, they put me on their schedule and showed up when they said. The installation techs were very friendly, and obviously experienced and knowledgeable. I had fun discussing their tools and process as they worked and they didn't seem to mind me being around. It was very pleasant and straight forward working with PWNW, and my system is working as well as I had hoped. I think they do a great job and I recommend them. It costs double what a DIY job would be, but in the end it seems worth it, and if you can't do your own work, it's a no brainer to go with PWNW.

I had a water softener installed at my home. The unit does what it was designed to do but my…read moreexperience with this company was not one I would recommend. It reminded me of being at the car dealership. The sales pitch was heavy with lots of add ons recommended and the cost was higher than other local shops. When it came time for install we discussed I would not be home and they said that was no problem. I left detailed instructions and my cel number. I came home to find the installer had not been given my number or instructions. Instead of using the existing drain next to the softener he let himself into my home, found access to my crawl space and drilled two new holes in my foundation to run a drain line. Finally, when I contacted them again reluctantly to add additional filters I finally gave up when the quote came back at double what other providers bid the work. I have a new system now from a local competitor and really regret working with this company.

I welcome in 2026! BTW, still thoroughly enjoying my Spring Aqua water filtration unit which I…read morepurchased back in Spring 2021. Recently I purchased the filter renewal box and replaced all the filters!! For me it's definitely worth the cost. A whole lot less expensive then an Emergency Room visit due to pain of a unknown cause which is usually attributed to dehydration deep in organ tissues where dead water can't reach. Thank you Spring Aqua.

This is a scam of a company. I'm in it for $1,000's of dollars, close to $5k when payments finish…read moreand in these times it's tough if I'm not getting what I was SOLD. I was cheated. Also, pls know, they removed their customer service phone number. So no chance in talking to Kenny, the owner, or any other live person. The sales person who called me for two years literally disappeared once purchase was made. She assured me this was safe water for me and my dogs, knowing one dog need high quality water. Yet, my dog with kidney issues, has not been doing well and not interested in this water whatsoever. I need to buy my dogs Mountain Hill bottle waters. Thanks Sprouts Market. So I have to pay for the machine $375 a month after a $1200 downpayment. Then add new filters every 3 months! Plus, they want you to run the water on hydrogen side 25 minutes. This I only learned after installation. Never a mention before. Have they heard of droughts? It's so depressing because I was scammed so bad by Erin, salesperson. Thought she was a new friend, instead she scammed me and disappeared. I even asked about a referral program like other water distribution companies. I'm so into health which includes water that I was thrilled to share with others and add to my career paths. Well, NOT this product. It gives you nausea and dry mouth. I really wish there was a resource to report them. To warn others. I wish I could turn back time to purchase from a reputable water source company instead and not this scam one. Shame on Spring Aqua. Wish I did Kengan or the one advertised on Hallmark Channel. Buy your waters from a store before getting in deep with this mistake of a purchase.

Great group of guys. I think it's a father som team. I called because my water was tasting a little…read moreweird and I didn't really know how it worked. They came out and tested it the same day. Provided a quote quickly and was really great to work with. Decided not to replace the softener yet but will use them in the future. I offered to pay for the test but graciously refused. Thanks Glenn

Really great products, service, and pricing, I spoke on the phone with the father and worked with…read morethe son. I'm at the six month mark currently with our system (greensand, carbon filter, and softener) and I couldn't be happier. My family members routinely comment on how good our water tastes and looks. Also, when installing the son found a slight concern (no air gap) in our plumbing system from the previous filtration system, and very kindly installed one for us on the spot. This company is run by decent individuals who look out for their customers' interests. I cannot recommend them highly enough.

SeAnte our delivery driver for Willows here in Redmond/ Kirkland showed up with a genuine smile and…read moresuch a humble, kind presence! It honestly felt like a breath of fresh air in the middle of all the chaos lately in the world. You can tell he cares about what he does and the energy really made a difference. Quick, courteous, and smiling, exactly the kind of person you hope to see at your door! HE DESERVES A RAISE..

Our family used Purified Water To Go in Kirkland for over seven years, but the customer service we…read moreexperienced recently was so poor that we cancelled our account immediately. My wife missed a single August payment -- an honest mistake -- but she paid every month afterward (September, October, November). The reminders they sent never said service would be suspended. No warning, no "final notice," nothing. Then our delivery was simply skipped. When we called to ask why, the manager blamed us and said, "It's in the terms and conditions," instead of acknowledging their lack of clear communication. For a loyal customer of 7+ years, this was not only unprofessional, it was disrespectful. When I pushed for a solution, he said he was "more than happy to start the disconnection process." A company that treats long-term customers this way -- hiding behind T&Cs instead of communicating clearly -- doesn't deserve our business. If you depend on reliable delivery or respectful customer service, I recommend looking elsewhere.

Called them and they were the most reasonably priced and offered a next day appointment…read more Their plumber, Aaron Davis, diagnosed the problem quickly and worked quickly to save me money... then provided a new customer discount I wasn't even aware of. As if that wasn't enough, Aaron followed up with me by text much later when I had questions about how to adjust the device he so beautifully installed in our crawl space so I would be able to handle it without the added expense of another service call! Their integrity and dedication is so appreciated!

First, the Plumber was great! Fantastic and professional individual. Second, yes, it was a Friday…read moreat 8PM but when you have sewage backing up into your front yard you don't really think clear. Contacted them and asked if it is just a service all price and hourly rate. They said yes and the tech will notify me of the rates. His iPad said 110/hr and 199 for service call. Ok, sweet! I'll do 400.00 for 30min of work and 30min of drive time. Well, not true. First, it was 298.60 for service call which included first 30min. (Tech called at 8:36, said 30min drive time and was on site at 9:11pm) then, it was 165/quarter hour for overtime and 110/hr overtime plus 99.00 for camera inspection and charged us for rags, gloves etc. Total bill was 1403.62. Gosh dang man really?!?!?! I had no choice to pay. Being a tradesman working for a large electrical contractor this is ridiculous. Our rates even for emergencies are half that for the time!!!! I understand the numbers side of this. Paying the employee including benefits, gas, insurance and overhead would equate to 475-500.00 tops. Add a 10% mark up for profit total bill should have been 550-600.00. Yes, more than I first thought but way easier for my family to swallow than 1400.00!!! They made over 800.00 off us and their employee by taking advantage of that situation. Integrity is becoming non existent. My customers rely on my honesty and up front prices before I perform the work including if it's an emergency. I want repeat customers. Continuously over charging customers looses them. It's too bad cause I really liked them. Should have rented a snake from Home Depot for 76.00 and done it myself.

Very impressed with this company. They installed a water softener in my pump house. The installer…read morewas efficient and did an excellent job. Would defineately recommend!

These guys are really helpful and friendly. I've had two encounters with them. The first time, the…read moreguy went out of his way to meet me and get me a specific type of water filter that I needed. The second time, I started out asking about a big fancy water system that they would've made a lot of money on, but the guy on the phone pointed out two other options that were much cheaper and that I could do myself. He was really patient with explaining the different options to me, and I was impressed that he was willing to spend some time even though it was likely that they weren't going to do the install.

Crystal Springs saw my review and told me to contact them via email. I did and big surprise - no…read moreone showed up; no one called and all the empty bottles and dispenser still sits on our front porch. I have asked them if I can bring all this to THEIR facility, but predictably there is no response.

There is a serious disconnect between the website and the local distributor and nobody cares. You…read moreorder 4 bottles of spring water and they deliver 8 bottles of purified water. When you call in you talk to someone in another country who is powerless to help you despite assurances. I've been sent hundreds of dollars of the incorrect water that I did not order so now I am being charged late fees and also have dozens of empty bottles at my house because they continually drop more water than I ordered. It's an endless loop. So now I'm receiving late fees every month and threats of collections because they can't actually provide the service they supposedly provide. Look elsewhere for water. Complete waste of time. I'm now installing a water purifier at my home so I don't have to deal with them. Just to be clear, they operate under Primo Brands and www.water.com.