This review has been in my drafts for quite some time and I've been on the fence about posting it,…read morebut here is our experience...the good and the bad and the wtf. My son was referred to Chino Valley Oral Surgery by his orthodontist for impacted wisdom teeth removal. He was able to make an appointment for a consultation followed by the surgery to be done on the same day. One thing that I found odd was that he never got a reminder call or confirmation regarding his appointment, so I had him call the day prior to he sure he was scheduled. On the day of the appointment (consult and surgery) Dr. Lee was thorough and informative during the consultation, and gave us the opportunity to ask questions we might have. We then met with the office manager Leticia, was very understanding, knowledgeable and helpful in sorting out our insurance and billing. Then my son went into surgery, which was very fast. Post procedure, Dr. Lee met with us and said it went smoothly. My main issue is with the back office staff/dental assistants...they obviously did not communicate with each other and both were rushing to get us out. My son was still very sedated from the surgery and could barely keep his eyes open. One staff gave me VERBAL post op instructions and a small baggie with 4 pieces of gauze, saying it would be enough (which it wasn't, as my son had quite a bit of bleeding afterwards) and that she would change the gauze in his mouth before we go (didn't happen because another staff member walked us out to the car). In my past personal experience with wisdom teeth extractions, and knowing that food particles can get stuck in the gum pocket, I asked about flushing the extraction sites with a syringe and was simply told NO. Then a second staff member approached us and said "see you next week" assuming we already had an appointment, but in fact did not. She rolled her eyes & quickly returned with an appointment card, did not give me an opportunity or ask what day or time would work for us. She then proceeded to direct & walk us to the exit & to our car, and it happened so fast that I didn't even get a chance to ask about the gauze change. For quite some time, we were worried about dry socket, as my son complained of pain, still had some bleeding, and had difficulty eating solid food for several days after the procedure. However, at the follow up appointment, one week later, we were told everything was healing and there was no infection; and my son was given a syringe for flushing the extraction sites.

This Dr was amazing! The girls that work With him in the…read moreback were just as great!! Would definitely come back if needed!

Very friendly staff and Dr was very patient and passionate about explaining the process of the gum…read moreprocedure. Coming for a routine visit + pain, also another positive experience. I've worked with 2 doctors here and both were outstanding and consistent. I was asked multiple times throughout my visit if there was anything they could do to make my dental visit comfortable and if I had any concerns. I also recieved follow ups from the Dr for my pain levels. Their communication style and genuine curiosity in each patient's concern is what makes them a fantastic team. In addition to all those important things off is the actual clinic environment...it's like a spa type lobby, very clean and decorative, & has water/coffee at the front. They are thorough and so professional throughout. There is also a menu to choose a tv show/movie to watch with headphones as you make it through your appointment. Thank you Barsoum team!

Amazing service and staff! Now with their expansion completed as of October, they have even more…read moreavailability! Today I went in for a cleaning with a newer hygienist Peyton who was ok. Dr. Andy was lovely as always ans offered to do quick filling for this sharp part of my tooth that my tongue was getting distracted by. I was surprised they didnt measure my gum depths but maybe they only do that every time you get x-rays? Thanks for an efficient visit!

I am very grateful and pleased by the professional services provided to me by Dr. Kim and his…read moreentire staff. They were all very kind and compassionate as well. The office is very clean and pleasant, Hannah, his assistant, was so accommodating that she even asked me for my music preference to play during the procedure. This was my second extraction by Dr. Kim. The first being three years ago. An infected lower molar was extracted quickly and the infected area was treated with no pain experienced, only a very little pressure was felt. The second extraction was two days ago. This time an upper molar broke off making the extraction more challenging. My sinus area was also involved and inflamed. Once again no pain was felt and both procedures were performed using local anesthesia. I was given the option of general anesthesia but declined it both times with no regrets. Recovery has been quick for both extractions with minimal bleeding the first half hour when changing the gauze. No pain medications have been needed for both procedures. I highly recommend Dr. Kim to all my friends and family. I was referred here both times by my regular dentist, Dr. Lawrence Wong, who only has the highest regard for Dr. Kim and his staff.

The doctor was personable and professional during my consultation. However, I have significant…read moreconcerns regarding the practice's billing structure. In addition to the standard costs associated with treatment, I was informed of a $7,500 "surgical planning fee," along with other charges that are not covered by insurance. As a result, my out-of-pocket costs for an otherwise covered jaw surgery would exceed $10,000. None of the other surgeons I consulted with assessed similar fees. I am also disappointed by the delays surrounding my imaging refund. In March, I was advised that the imaging costs would be refunded once the insurance claim was processed. I received confirmation is was processed in April. It is now nearly July, and I have been told that it may take an additional 30 to 45 days to receive reimbursement.

Dr Nakamura is very professional; and I have been going to him for over 20 years. I have never had…read morea problem when he fills my teeth or installs crowns. His work is flawless. His office is clean and his dental equipment is always in top notch condition. He has the best, efficient dental staff I have ever had the pleasure to be serviced by. Every one is kind, compassionate and knows what they are doing. They are all excellent workers. I always leave smiling and very grateful Dr Nakamura and staff are still operating in Ontario, CA.

This was my first visit to this dentist and I know I have found the perfect match. I am not one to…read morelike to go to the dentist but i had a wonderful experience. The staff is very attentive to detail, caring and knowledgable. The oral hygienist was such a nice person! The office is Covid19 certified and I felt safe. Highly recommend Dr. Nakamura and his team.

I tried to call to book an appointment for wisdom teeth removal. They directed me to a text line…read moreinstead of letting me book over the phone, and I corresponded with an AI agent. Annoying, but I would've looked past it if the booking process actually went smoothly. Pay a receptionist to do their job instead of an algorithm that doesn't even have an accurate calendar.

I had a great experience here (I typically hate going to dentists) The staff was incredibly…read morefriendly and welcoming from the moment I walked in. The office is super clean, modern,and high tech which made the whole visit comfortable and professional. I had 3 teeth extracted , and both the doctor and assistants were excellent. They were attentive, explained everything clearly and made sure I was comfortable throughout the entire process. Overall a 5 star experience!!!!

I was referred to Dr. Gilbert for wisdom teeth removal, him and his team made the process so…read morecalming and comfortable. Incredibly kind people and great work!

Dr. Gilbert and his staff were so friendly. They made my daughter feel so comfortable with them…read more She also said the patient chair was very squishy and comfortable. She had four wisdom teeth out. They were very reasonable for price. They called the day after to also check in on her recovery. Highly recommend Dr. Gilbert.

Becky is very friendly and efficient! Always a pleasure to be treated so well!…read more I always get good advise and feedback! That's all folks!

The nicest people work here and they have everything there so you won't have to be referred…read moreelsewhere for more complicated procedures.

Great service fast, reliable. Been going there for years…read more Does not tell you need unnecessary procedures.

I had such a great experience at Dr. Olga Reyes dental office! The service was truly the best from…read morestart to finish. Everyone was professional, welcoming, and made me feel very comfortable. The office was extremely clean, and I was impressed with the modern, up to date equipment. You can tell they genuinely care about their patients and take pride in providing excellent service. I highly recommend them!