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    Kaname Chiropractic

    4.6 (57 reviews)
    Closed 7:00 am - 2:00 pm
    Updated 3 weeks ago

    Services - Kaname Chiropractic

    Chiropractic bodywork

    Kaname Chiropractic Photos

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    Chiropractic beds and display monitors
    Doreen L.

    I last wrote about this business on 4/28/2017. It was called Eden Valley Chiropractic at the time. In mid 2022, Dr. Marisa Sum bought the practice from her father, Dr. Stephen Sum. This year, she changed the business name to Kaname Chiropractic. Over the years, Dr. Marisa Sum has changed how she practices. She went from a private room to 4 beds in the front room. The private room is now the front office. When one enters the business, all of her patients plus those waiting are right there. Conversations are no longer private. X-rays are displayed on the monitors on the wall. My husband and I had given written notification to the business to not display our x-rays for all to see. However, most of the time we have to verbally remind the staff not to display our x-rays to everyone. We shouldn't have to keep doing that. For Dr. Marisa, up to 3 patients are scheduled every 15 minutes. That allocates only 5 minutes per patient. Therefore, she is always behind schedule. We have had to wait 15 minutes to over 1 hour for our appointments. Most of the time, she only spends maybe 6 to 8 minutes on us. The time isn't distributed equally among the patients. We feel she could be adjusting or spending more time on us especially for the prices that are charged for each appointment. Some patients get a lot more time and adjustments than we get. We rarely notice any difference after we leave our appointments now compared to when we first started getting adjusted at Eden Valley Chiropractic. We also feel there is little consideration for our time/patient's time as waiting is the norm if one sees Dr. Marisa. However, there is a $35 fee if the patient is a no show for an appointment. There had been times in the past where we showed up for our appointments only to find the office closed or wasn't told Dr. Marisa was not going to show up that day. We received no compensation for those situations. However, the office has improved their communications and has since fixed that issue. It concerns me that most chiropractors don't wash or sanitize their hands with sanitizer between patients. I usually have to remind Dr. Marisa, although she tries to remember to use the hand sanitizer before she works on me. Sometimes, I just let it go; but I could feel the grime on her hands when she touches my neck, for example. Our observation while we are waiting is that Dr. Marisa just goes from patient to patient without sanitizing her hands. Dr. Stephen Sum did this, too, when my husband and I were his patients. This is a concern as their hands touch feet with socks, head, hair, ears, clothes, bare skin when touching neck, face, torso, bare feet when no socks are on the patient, etc. Dr. Marisa does put on gloves when she puts her fingers in our mouths or noses, however. We don't know if one of the patients has something that can be transmitted to us or another patient? I've also seen other chiropractors who don't sanitize their hands between patients so this situation isn't just occurring at Kaname Chiropractic. It's been years since this practice took Kaiser insurance, which is what my husband and I first started with. They may take other medical insurance. Otherwise, you can pay for a single visit or purchase a package plan for seniors, adults, or kids. Besides Dr. Marisa, Dr. Stephen Sum is still there and uses a private room. Dr. Cassie is also a part of the practice and has a private room. Dr. Cassie does chiropractic adjustments on animals (dogs, cats, and horses), too. Just a fyi that the parking situation has gotten worse over the years. There have been times when there were no parking spaces, and we have had to park outside of the building's parking lot. There are also cars that are parking in areas that are not official parking spaces. Dr. Marisa's practice has changed tremendously since 2016 when she joined her father's practice and 2017 when she first started seeing my husband and me. My last review no longer reflects how she does business today and performs our adjustments. It is also under the new business name Kaname Chiropractic so those are the reasons I am updating my original Yelp review which was for Eden Valley Chiropractic.

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    3 years ago

    I'd give zero stars if I could. Unprofessional, rude attitude and unclean. Do your research and go elsewhere but not here...

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    Page 1 of 2

    Ask the Community - Kaname Chiropractic

    Review Highlights - Kaname Chiropractic

    Dr Marisa has definitely created a gem in Castro Valley.

    Mentioned in 28 reviews

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