I came in with a broken pants button and they replaced it within minutes for no charge. Thank you again!

BUYER BEWARE. Fiance took a wedding dress in to be shorted a small amount. Said it would be done in a week. One week later she went into the store and asked if it was done. No work had been done. 1 hour later they call and say it's ready. An OBVIOUS rush job. Dress had a lace bottom and she needed the dress about an inch shorter. I'm no fashion expert but the dress should have been shortened at the bodice.... or at the very least the lace should be hemmed. Instead it looks like they did a rushed hack job with scissors. No shits given. Called the store. As soon as I said I was calling about the wedding dress we just picked up the woman on the phone instantly called for the manager. They _KNEW_ I was going to call about this disaster. Owner refuses to give a refund. Tells me instead that I "just want a free alteration" -- trust me, after the price I paid for this wedding dress, $160 alteration is the least of my concerns. See attached images. Chop chop chop. My unborn child could do a better job at cutting than this hack job. read more

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Rude reception rather than help me a man they knew walked in. They left me to take care of him. Then they told me they could do same stitching as red tag Levi's. They didn't. read more

The service here is excellent...I've used them many times, and I've always been happy with the quality and communication. Great place to go to have shirts & pants altered quickly and well read more

I wanted to get some patches from various trips sewn on my motorcycle vest. Told them what I wanted and told them my vest had a zip off interior panel for stitching patches. The FIRST time I got the vest back, the patches were sewn all the way through the panel, and the patches were severely crooked. Left the vest. When I picked it up for the SECOND time, the patches were still crooked and one front chest patch had a folded stitch in it creating the patch to be bent. The THIRD time I picked it up, the patches were aligned, however the main chest patch is still crooked and my vest has stitch holes ALL OVER A brand new $300 vest. read more

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Absolutely amazing! I have brought many formal dresses and other items to them, and they have always altered the items perfectly at a great price! I trusted them so much to use them to alter my wedding dress which they did a spectacular job! Cannot recommend them enough! read more

Always does quality work. I have brought many items here for years and I highly recommend them to all my friends and family.

My son has Down Syndrome and he is 5'1" with an 18" neck. Kameel has done an unbelievable job on his tuxedo for prom, dress shirts, and pants for work. I'm actually surprised at the negative reviews. This business was recommended to me by a lawyer friend who used him. i don't know what i would've done with his fast and precise work. read more

Yes, sometimes mistakes happen here but isn't it so very reflective of the world we live in? And of ourselves too. We ALL make many mistakes and often, but we grow in how we handle it and continue to improve over time, becoming better and better. And this business has been faithful in doing just that. Kameel and the crew have many times fixed minor alterations on the spot, while I was waiting. They've not charged me for redoes and come through with faster than usual service when needed for an event or last minute trip. I've also had my dress cut too short once and pants hemmed unevenly. But they strive to make things right as often as possible and I really appreciate that. Mercy will always triumph over judgement resulting in us feeling at peace within when we learn to let things go. read more

I brought my bridesmaid dress (Jenny Yoo, satin back crepe fabric) to be shortened, straps shortened, and taken in a little at the bust. When I first received the dress back, I noticed the stitching was very sloppy. I tried it on and it was much much tighter on me than how it fit with where they placed the pins. I was annoyed, but grateful they were fast as every other tailor I called was booked. Then, the day of my sisters wedding, BOTH of my straps broke!! Luckily we found a sewing kit, as we had not even yet left for the venue when the first strap broke off. Overall - do not trust with fancy dresses read more

Kameel Master Stitch did a great job altering a designer dress for me. I had a wedding to go to on Saturday, and dropped my dress off on a Thursday. It was a strange alteration, because I needed length taken off but it could not be hemmed because it was a knit fabric. So the they altered the length by cutting out a panel in the middle of the dress and then had to re-stitch the back seam and zipper. They did a fantastic job, and the dress was ready in time for the wedding! read more

Kameel Master Stitch is a very unprofessional alterations service and are pricey for "okay" quality. TWICE they did not have my alteration done on the day they told me my alteration would be finished when I had given them WEEKS to work on the alterations. They did not call me to inform me that it would not be ready on the pick-up date either time this happened. They also refuse to give an estimate for alteration cost up front. I will no longer trust them with my alterations, and their quality just isn't worth the price. read more

They butchered my wedding dress. I took it in to be hemmed and when I returned to pick it up it was ruined. They took scissors to the delicate lace causing rips and frays... irreversible damage. I'm not joking when I say it looks like a kindergartner went at it with plastic scissors. The owner had the audacity to tell my fiancé we were looking for a free job...I would gladly pay double to have my dress back to what it was. Please don't take anything you actually care about here... they're lazy, unprofessional, and... this is in the owners own words... "could care less about reviews". You'll have better luck taking your items to the local elementary school and having a kiddo try their hand... or give it to your cat and let them sharpen their claws on it. At least then you'd have a good story. read more

I paid $85 to have a dress shortened for a wedding and gave them 3 weeks to complete it. When I showed up at 2pm on the day it should have been ready, they had not started it. The layers that needed to be shortened were tulle, so they just had to cut it. They told me it would be ready by 5pm and to come back. They called me less than 30 minutes later and said it was ready. Seems insane to me to pay that much for that amount of work and for it not to be ready on time when I gave them 3 weeks. read more

I take all my alteration needs to Kameel. I have never had an issues. It's always done when promised.

I have used them many times and even referred people but the way they handled THEIR mistake today was bad business and I won't be back. I paid for the services listed on my ticket and when I didn't get that Kameel acted as if it were my fault. I asked shouldn't the price now be different and he told me they really cut me a break in the first place. Unapologetic and rude! I will definitely not recommend this business. read more

Kameel's is the BEST place for tailoring and alterations in Chattanooga! Reasonably priced and very quick!!

I brought my wedding dress in to be hemmed, a detail at the waist to be added and the straps to be taken up. When I came back three weeks later, they had taken up the straps too far and the dress would no longer zip. The owner looked at me, laughed and said loudly 'Did you gain weight?!" After arguing with them over two more sessions, the finally just put the straps back to where they were before I brought the dress in. The dressed now zips up fine. The owner then charged me $220 to hem it, add a ribbon and undo the mistake they made. read more

I was recently in Chattanooga on a business trip and ripped my suit pants the night before the meeting. Kameel offered to sew up my pants while I waited which I very much appreciated. He did a great job and the pants look as good as new. read more

Horribly rude. Crap quality. Crap attitudes. The first time I went in there I felt like a burden (but the bride asked us to alter it there). The lady was huffing and puffing like I was taking her precious time away from her. I didn't even say a word. They wouldn't give me an estimate either. Then it took WAY longer to get finished then they said. I had to call multiple times and then they didn't call when it was finally ready. Then, they charged each bridesmaid a different price, with the same dress and same alterations. They were hostile and arguing with me in front of customers. THEN the hem on the dress was frayed AND they didn't even do one of the things I asked and had to wait EVEN LONGER. A few months later, I went in to add a clasp to a wrap dress that was too low and they REFUSED to do it for me... without an explanation. A man even walked out after me to acknowledge how rude and uncomfortable it was. PLEASE don't give these people your business. Horrible. read more

I brought in a pantsuit to be hemmed a couple days ago and on a whim also brought in my favorite jeans that had a hole in the crotch. I was so sad when the hole happened but thought I'd give it a shot while I was there. I was so disappointed because this is my first time having anything altered and I had read good things about this place. When I went to pick up my items, the hem was a bit crooked, but I let it slide because I really needed the pantsuit that night. The biggest shock was the jeans. The patch was so thick and wide it form a huge crease on the underside of my butt.... my whole butt. The hole was only in the crotch and I could still get away with wearing them before. Well, not anymore. The patch was also darker than my jeans and it looked so bad. I didn't want to make anyone feel bad so I just politely told the guy at the register that I was just going to give up on the jeans and to toss them, they weren't wearable anymore. I asked if he'd discount the price for the jeans, and the guy made a big deal about it so i just said okay that's fine and handed him my card. I really don't mind paying extra for quality, but this wasn't it. 20$ for a simple hem seems a bit high but I wanted it done right and have several pairs of pants and outfits I need hemmed and was looking for a good place (I'm 4'11 and need everything hemmed). The look will continue. read more

I've been using Master Stitch for about 8 years....about 2-3 x per year for pant hemming and suit alterations.......they do great work and are always pleasant and considerate. They want you to be happy and will do all in their power to accommodate. read more

I don't usually write reviews, but I read the first review for Kameel, and I felt like I needed to put my experiences down. I've been going to Kameel to alter my suits and dress shirts for years now. The work is always top notch and done on time. Plus he is always cheaper than the stores I buy the suits at. I really believe you would be hard pressed to find a better value for better quality anywhere. Don't let one person's bad experience keep you from trying them out. read more

(I waited a few days after my experience to make sure my emotions were not driving my writing) I went to Kameel's at the recommendation of another shop in the area. I needed a small alteration done on my wedding dress and was assured- at the end of July, when I first visited- that there would be PLENTY of time to get the work done before my wedding in September. Kameel told me I had to go find the fabric I would need. Not a problem- my sister and I went to Hancock's and were able to match the fabric as perfectly as one could and brought it, along with the dress back to Kameel's shop. One of the women that works there had me try on my dress and measured the area that needed adjusting (about 1 1/2") to let Kameel know what he needed to add. I was told to come back August 25th, when they were done, to try it on and see if anything else needed to be done. The price would be between $75 and $100 So, a month goes by.... I go to the shop on August 25 and present my ticket. The other lady (not the one that did the measurements) goes and gets the dress, speaks to Kameel (not sure what was said because it was in another language) and tells me it is not done. They tell me to, "Come back later today." I tell them we were planning on going out of town and they want to know what time I am leaving. They tell me it will be ready at the end of the day. (We decide not to go out of town) So, I return the next morning. My WEDDING DRESS is laying in a pile on top of their counter. One of the women says, "Oh, we called you and it went to your voicemail." (I know this is a lie because I was never out of range and there was never a missed call on my phone.) I asked if she left a message. "No, you said you were going out of town, so we didn't leave you one." Such amazing logic. They hold up my dress and I can now see that Kameel has actually started working, as the side is cut to shreds. I realize this is part of the process, but it was a very unsettling feeling as it seemed like such an afterthought, just laying there. The ladies say they need to measure me so they know how much fabric to add. (At this point I am wondering why this wasn't done sometime over the past month, or even the day before). At this point I also notice where parts of the embroidery on the front have been picked and the strings are coming out. When I show this to them, one of the ladies exclaims, "We weren't even working on THAT part of the dress." And I reply that it certainly wasn't like that when I brought it in. They tell me my dress will be ready at the end of the day. I return at the end of the day, and try the dress on. When I put it on, two beads fall off, where Kameel cut some of the strings. When I show this to them when I am out of the dressing room, he shrugs and just cuts the string that now remains, sans beads. I ask if they have the nice, padded, silk hanger and nice garment bag that I brought, as now my dress is hanging from an old plastic hanger. After some digging, they find my hanger, but tell me they don't know where my garment bag is and just wrap it in a standards plastic dry-cleaning bag. Who wants a nice garment bag for their wedding dress anyway? When I finally go to pay, and the woman is ringing me up, Kameel calls across the room, "That work would have cost you a lot more, but since it wasn't ready yesterday, I gave you a discount." The total was $109, so I reminded him that it was actually more than what he originally quoted. "Oh really?" Is all he said. To top it all off, I have to take my dress to get cleaned because the bottom is covered in hair and carpet fibers from their shop- GROSS! All of this to say: STAY AWAY!!!! This place was a nightmare! The owner and workers lack integrity and honesty. They have no regard for your feelings as a customer or for the condition of your belongings. read more

Terrible!! Ladies, if you're getting married DO NOT go here!!!! They had my dress for over two months and each time I went back to try it on everything they "said" they were going to do was not done. They are VERY unprofessional and do not communicate. They told me more than one time "they got busy, or interrupted" as to why it wasn't done, and did not call me and notify me not come in that day, SO I made a trip there for nothing. On MULTIPLE occasions. Not to mention, they're trying to charge me an arm and a leg. It is now ONE WEEK until my wedding and I STILL do not have my dress. PLEASE PLEASE PLEASE do not use them!! For anything for that matter!! read more

Really cheap work quality... I needed a blouse taken in that was too big. Instead of taking out the old seams and correctly altering it, they just sewed new ones leaving all the extra material to bunch up on the inside. It doesn't fit correctly anywhere! I'm taking it to Alteration Queen tomorrow... read more

Fantastic! I needed a pair of pants hemmed and they did a wonderful job. Very polite and professional, quick, and reasonably priced. I will definitely be returning. read more

I purchase a prom dress for my daughter, this year. This dress was not cheap. The place where I purchase the dress from, they recommended this place and another place. This place was convenient to where I live. When we picked the dress up on last Monday April 16 2018, I notice 3 little round lite spots, the size of a dime on the back of the dress. And the lady that first pinned the dress also notice the spots, she did not say anything and neither did I, I just said something to my daughter, she didn't think it was a big deal, because it was only like I said 3 little spots the size of a dime. Well lets fast forward this story to the day of the prom Saturday April 21, 2018, it was a beautiful day the sun was shinning, and when the sun hit the dress, it was round spots the size of dimes all over the dress where the alteration took place. So on our way to the picture taken location we stop back at this location on Market Street in Chattanooga, TN to ask the people what were these spots, I guess they thought I was getting to loud in their establishment, I just wanted some answers about the dress. So they told me it was the material, I don't have a problem with that, you are the master stitcher, you should tell people that information, before you take peoples money. So I say this my daughter was beautiful for her senior prom, despite the lack of honesty with the owner and staff girls. I will not recommended this location, to anyone I know. thank you read more

This was my second interaction with Kameel Master Stitch. The first time I had a vest altered and it was altered okay, but still too big. The second time I was having bridesmaids dress altered. I had ordered a bridesmaids dress that was supposedly my size but was a little too snug, I walked into Kameels to see if they could possibly let the dress out a bit. If they couldn't, I was going to return it as it still had tags on it. As soon as I laid the dress on the counter he started ripping open the insides with the seam ripper without any warning! I freaked and told him to stop and he got angry saying he had to look inside to see (as if I were supposed to know this?). He said he could let it out and to come back with my shoes to get it measured for hemming as well. When I came back with my shoes, the dress somehow fit. I guess I had lost weight and the very nice ladies that work there told me to wait until a month before the wedding to see if it even needed to be let out, but in the mean time they would hem it and it would be ready in 3 weeks. I was so excited that it fit and I wouldn't have to get it let out at all! 3 weeks later I went to pick up the dress, they let the dress out!!! The also did not tell me at the time that the dress wasn't finished (I was supposed to be picking it up). The insides were still ripped apart and the seams where they had let it out looked terrible. The hemming on the dress was great though. I was so upset they let out the dress when they weren't supposed to. I left to bring back a friend for their opinion about what to do with the dress. When i returned, they informed me that the dress wasn't finished and it wouldn't look like that when they were done. They could have told me this from the beginning when I was upset about the terrible looking seams. They also weren't keeping the dress in the garment bag that I provided them with! The dress still fits, they fixed the seams and they do look good but communication with Kameel is terrible. They ladies that work there are nice, helpful, and pleasant but Kameel is the opposite. The work they do is decent work and probably great for hemming pants or a dress, but be careful if getting anything more involved done there. read more