I've lived in Cross Plains longer than Incredible Cars has been here. I watched them establish…read morethemselves years ago, and they seem to be going strong. FINALLY I had a reason to stop by... My brother was looking for a work truck and I noticed a bunch in their lot. We scoped out the website first and found a few options that fit his specs and budget, so I was the "scout" that got to run over there and see things first-hand. Dave was super friendly - he gave me the straight-scoop on what he had, where they came from, and options (some had undercoating sprayed on them, etc). The trucks were in great shape - brought in from Arizona, and you could tell. Not a spot of rust anywhere. Clean as a whistle. The time came for my brother come see them in person and it didn't take long. We dealt with Jacob - also super friendly - and after a quick test drive, it was a done deal. About 20 minutes of paperwork and you're out. I'm impressed. That's the most I've ever trusted a car dealer, and I appreciated their honesty. Pricing there is pretty firm - they price to sell and aim for volume sales. You can try to dicker - we didn't, mostly because the truck was already nicely priced. I struck out trying to get Jacob to throw in their Corvette as a "finder's fee". Ah well. :) Next time I'm in need of a vehicle, I'll certainly check them out. I'd recommend others do the same!

Was not even in the market for a new vehicle. Came across The Incredible website after a…read moreconversation with a co-worker, and spotted a super cute BMW Z4 convertible at a great price. After thinking it over for several days, I went to test drive it and bought it right away. Dave was super helpful, friendly, and up front about everything. Had my bank account allowed it I would have left with a Jeep as well ;)

They always take the best care of their customers. Very friendly staff. I will definitely stick…read morewith Desmet.

Would not recommend. I called ahead to go look at a vehicle…read moreand was told it's not for sale because it's there loaner car. Then they decided it would be for sale but there were two check engine lights on and they were not going to fix them. Sold as is. Not professional at all.

Yelping a car dealership, with well intended words isn't an activity I might've ever thought…read morepossible. Lo and behold, this guy had what I wanted. Since I didn't care terribly about stereos and all the bells and whistles etc, I simply drove it and mentally registered the lower mileage. Additionally it was remarkably quieter inside than my 2009 Odyssey even after I spent countless hours sound dampening it. Killer service and even a couple follow up texts from Wade, asking if everything was as it should be. Cool. This marks the second car purchased by my wife and myself. The car I gave them in partial trade in for her car back in 2014 brings back an irritating recollection which blackens out star number 5. Two years after that traded in car was essentially a forgotten bad memory, I received a ticket from the Milwaukee municipal something or other, demanding I pay for a pile of parking tickets accrued prior to the vehicle being towed into car jail. For which they also wanted a ransom paid before I would be given back my car! This was a total of possibly more than the cars trade in worth. As it turned out, Sheopp sold a heap of traded in heaps to a shady used car peddler in or near Milwaukee, and in turn this business never bothered clearing titles etc. a couple angry phone calls and Sheopp again redeemed their image to me, resulting in my recent purchase of my "new to me" Honda Odyssey for which I write these possibly useful, marginally funny and definitely uber-cool words.

Don't ever buy a vehicle from here. I should've walked right out. I went there only cause a saw…read morethey had a vehicle i was interested in that was online. Patrick was a sketchy salesman from the start. He told me I couldn't get the car I came to look at. But showed me another car that smelled so bad of cigarettes and had scratches and scuff marks on front bumper. I got so taken advantage of. I know I should of just left but I screwed up. We'll after sitting there all day and paying 2 different amounts of cash and still was over 20,000 for a 2017 honda crv. I started leaking oil. I called. I brought it in to be fixed, they fixed it. I had free oil change so I went to get that. Driving home down the hwy. And I hear what sounds like a bolt drop on on the road, I kept driving. Got closer to home and here metal grinding on the road. Stop at gas station and the plate was hanging down scraping the road. I called from the gas station. The guy was very rude and said it wasn't there problem. So I wrote a review about it. Next day a shop guy calls me and tells to bring it back. So I did so they put a new plate on. ​​Apparently whoever did the oil change didn't tighten the bolts and they fell out. Then in January of 26 the turbo goes out. I bought this car the end of November in 24. I did have a 3 month warranty. So I didn't have to pay for the repairs they did. Now April 26 something is wrong with the turbo again. I had the turbo replaced at a local mechanic shop in my town so I didn't have to drive a hour to Shcoepp motors. So now I need to get ot repaired again. Also I'm in a upside loan so I have to pay it down if I want to get rid of it. So I'm fucked now. Assholes. I not only got ripped off on the price but the mechanics of the vehicle as well. NEVER BUY A VEHICLE FROM SCHOEPP MOTORS. I didn't even want to give 1 star. But I had to to post this.

Sam Milner at the Madison CarMax was outstanding. From the start he was friendly, personable, and…read moreclearly knew his stuff. He was well-prepared, walked me through the initial paperwork quickly, and sent me on a test drive with genuine encouragement to really get a feel for the vehicle. He even had the car cleaned up and ready with a big bow, which was a fun touch. After the test drive, Sam patiently guided me through the electronic paperwork with the right balance of humor and professionalism. He offered great advice on timelines, funding options, what to do if something like a manual is missing, and even encouraged an independent inspection. He also helped take photos of my new vehicle afterward. What really impressed me was that he also went above and beyond for my daughter, who was there for a separate transaction. He was friendly, took an interest in her compact car, and even helped remove some adhesive residue from the back of her vehicle. Sam made both of us feel welcome, valued, and respected. CarMax earned my respect (and loyalty) because of Sam's personality, professionalism, and genuine love for his job.

I bought a car in May 2023. The car is a Kia Sportage 2015 with a mileage around 43,000. According…read moreto the Carmax, this was a perfect-to-fit car and according to their inspection policies, they make sure everything is replaced, brand new parts, full inspection. To say that, I generally drive around 10-15 miles per day, sometimes 20 miles per day on the weekend. Some days I do not drive. However, within 3 years, I replaced the shitty engine GDi, braking pads, braking discs, etc. Last year I replaced the AC compressor and this year I also replaced the AC compressor and the stirring wheel turns out to be defective. When I bought this shitty car, I ended up paying $19,000 plus taxes. Since then I have spent around $10,000 on this car and according to Kelly's book, now this car is worth $6,600. What I want to say is do not believe the Carmax description on the car that they sell what you pay for. They simply rip you off on your money. Plus, Kia is the worst car you want to have. This is a very scammy company that can lure you into buying very used, shitty car at a very high price. Do not trust these people and this company. I am leaving the comment because I bought this car in this location in West Madison.

Mohammad really provided clear and fair recommendations and offered a variety of options to fit my…read morebudget to repair my car and he was honest and helpful about repairs unlike other places I went to. I will definitely bring my car back for other needs in the future and recommend this place to others.

From the owner: Welcome to Penguin Auto, where we pride ourselves on delivering exceptional service and top-quality…read morevehicles to our valued customers. As a premier used vehicle dealer, we specialize in providing a seamless and family-friendly car-buying experience, offering a curated selection of "need nothing" cars that have been meticulously inspected and serviced by our team of expert mechanics. At Penguin Auto, we go above and beyond to ensure that every vehicle on our lot meets the highest standards of safety, reliability, and performance. Before being showcased, each car undergoes a comprehensive inspection and servicing process, guaranteeing peace of mind for our customers. But our commitment to excellence doesn't stop there. We also offer full-service car repair and maintenance to the public, providing a convenient and professional environment where your automotive needs are met with precision and care. For large jobs, we even offer loaner vehicles to ensure that your day-to-day life isn't interrupted. In addition to our exceptional sales and service offerings, we're pleased to announce the expansion of our facility to include new tires and tire installation services at highly competitive pricing. Whether you're in the market for a reliable used vehicle, require expert car repairs, or seek new tires and tire installation services, the team at Penguin Auto is here to exceed your expectations. Give us a call today to discover how we can assist you with your automotive needs.

Brought my car in for my service appointment and received the best help from Axell. He was very…read morepolite and helpful. He was literally one of the only employees that looked like he wanted to work. 10/10 thank you for the help Axell.

For the second time, Smart Toyota rotated my tires and replaced the wheel covers incorrectly,…read moremaking it impossible to put air in the tires. The first time I went to their drive-up service to get this corrected, they took two and a half hours to fix the wheel covers. Careless work and safety problem. Kathryn M

Tried to do a good thing and keep my business local.......Big mistake!!!…read more Picked up my Telluride on Friday and now it's going into Kia to get fixed. I slid into a snowbank and had some minor body and Tire damage. Also, a horrible vibration at higher speeds. Went to pick up my vehicle and to my surprise it was not repaired fully. I was about ready to sign my paperwork and pay my Deductible and asked the body shop staff if I should drive my ride before signing my paperwork to make sure that the vibration was gone. They guy looked at me and said, "Oh, the vibration is not gone" He said, "I took two service Techs out with me and we are not sure where that vibration is coming from". "We think it might be the Drive Trans." What a shock!!! I asked, "So, why didn't you keep going and fix the issue" He said, "You are going to have to talk to your insurance." I called my insurance guy and he was shocked that there wasn't anything done or no Referral to take else where for further repairs. I'm 100% sure that the people in the Body Shop wasn't even going to mention the vibration not being addressed. My insurance guy suggested that I Call the Service Manager and see if I could get my Telluride back into the Service department to do diagnostics on the vibration. I called and explained the situation to Her and she said, "Can you hold on 1 second." I was assuming she was going to talk to the Body Shop to gather information. Nope, She just transferred the call to the Body Shop!!!! Absolutely unacceptable response for a Manager!!! I now have an appointment with Kia to get my vehicle repaired. Here is the worst part about this whole situation. After my Telluride is repaired, we are going to purchase a brand-new Silverado because we bought a small camper and it's a little too much for the Telluride. Looks like we will be taking our business out to Runde or another Chevy Dealership. What a missed opportunity!!!!!

I had the opportunity to work with Valerie Larson at Symdon Chevrolet when I purchased my 2020…read moreSilverado 1500. She was able to provide me with a great deal on a beautiful truck without the hassle and frustration I previously encountered at dealerships. I highly recommend Valerie and the rest of the sales team at Symdon. I encourage you to START your search for a new vehicle at this fine dealership. Thank you!

Another great visit to Lodi Shell! They got me in so quickly (I basically walked in) and got…read moreeverything fixed quickly and reasonably (priced). Thanks Again Lodi Shell!

Stranded on Sunday night after 9 pm - car service was zero help for over 1 1/2 hours. Family…read moremember recommended calling Lodi Shell. Placed a call to Lodi Shell not expecting an answer but was incredibly surprised by the positive tone and urgency that Bryan responded. He was incredibly quick, took less than 20 minutes just as he provided as an ETA. He quickly used the battery pack to start car. After hearing we had over 100 miles to our next destination, he said he would be hesitant to drive that far due to possible damage to alternator. He said he would be happy to check if they had the correct battery. We followed him back to the shop in Lodi, he quickly found the correct battery and changed 100 times faster than I could have done it. Not only was Bryan an incredibly nice guy, he also talked about how he really liked working for the owner (don't hear that much nowadays) and the generous support the owner provided to the community. 100% recommend Lodi Shell! Thanks for saving a long day Bryan.

Very reasonable and fixes vehicles on one try. Five stars. Also helpful they are in town.read more

Incredible service. Everyone is piled in the car, ready to head out of town and the car won't…read morestart. Mike told my husband to come in and get his battery booster to get the car into him, he'd get a new battery in ASAP Start to finish 2 hours; running (literally) to Mikes, grabbing the booster-running it home, dropping off the car and getting a call to pick it up! Unbelievable, unexpected but incredibly appreciated service. Thank you Mike!