We stayed at Kalahari for 3 nights with the Stay & Play package, and overall we had a great time with a few things that could be improved. We arrived around 1:30 PM and were pleasantly surprised that our room was already ready -- such a relief after traveling, especially with kids. However, the new luggage carts are definitely a downgrade. They barely hold anything, and if you have more than just a couple of bags, it turns into a hassle. Really hoping they switch back to the old style. The waterpark itself is always a blast, but I do wish the hours were longer. Closing at 8 PM on weeknights feels early when you're on vacation and trying to fit everything in. Same for the sweet treat shop -- we felt rushed trying to get from the waterpark to the room, get dressed, and then make it down to the arcade and grab treats all within about 45 minutes. We chose the Stay & Play package mainly for the arcade credit ($100 each night), but we didn't realize that when you use the package credits, the games don't give you tickets. That was disappointing, especially with kids who love winning prizes. On the positive side, the kids absolutely loved the Build-a-Bear experience. It was pricey at about $100 for two bears, but it is vacation, and they had so much fun that it was worth it. I also really liked the new charging wristbands -- super convenient and nice not having to carry a card around all day. As for comfort, the waterpark air could've been warmer. I remember it feeling much more comfortable in past visits, but this time I felt cold almost the whole time. The hallways were especially chilly. Food-wise, the Pizza Pub was fantastic. We had it delivered right to our room, and both the pizza and the chicken chunks were delicious -- honestly one of our favorite meals of the trip. Overall, even with a few hiccups, we had a fun stay and would visit again. Kalahari still delivers a great family getaway, just with a few things I hope they adjust back to how they used to be. read more

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Unfortunately, this was the worst stay our family has had at Kalahari - this may very well be our last time coming here! We contacted resort staff three separate times with serious concerns during our stay and saw no action taken--only empty apologies. That lack of response was extremely frustrating and made it feel like guest experience was not a priority. Going back to the room for a break didn't help. Our room faced a solid wall, did not have a fireplace as advertised, and we dealt with constant loud door slamming and wall pounding from nearby cleaning staff. It was not relaxing and made it difficult to rest. The conditions in the waterpark were also unacceptable. The lines for the water slides smelled strongly of urine, as if people were urinating while standing in line, which was extremely unpleasant and unhygienic. The wave pool was especially concerning. Chunks of concrete were breaking off the bottom of the pool, and I cut my foot on one of these pieces, about the size of a penny. There was concrete grit throughout the water, which was very unsafe - I gave chunks to the staff to emphasize my concerns. On top of all of this, everything was freezing cold. The wave pool water was freezing, the slide water was freezing, and the hot tubs were not hot at all despite hour-long wait lines with 40+ people. Even the indoor temperature felt cold. For the cost of this stay, none of this was acceptable. Overall, this experience was not worth what we paid and fell far below expectations. read more

Kalahari Resorts - The view from our room - lovely, right? ‍ Broken screen and awful view - Resorts Near Me - Sandusky, Ohio

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I have visited and stayed at Kalahari Resort on several occasions. it is a destination for families to come stay and play. There is an absolutely enormous pool area and they operate Spa facilities of all kinds as well. On site you will find several restaurants and there is ample room service available. I do want to emphasize that this is an absolutely huge resort hotel, so be aware of where you book your room within the facility. You may wind up doing some indoor walking to get to the restaurant or pool that you're visiting. It is also a destination for groups to visit and hold conventions, conferences, and other large meetings. The facility and staff are excellent for this purpose and there is a large conference center attached to the hotel and entertainment area. This is a benefit for people who are attending conferences and bring their family along. Nearby of course is the theme park Cedar Point, and many people choose to stay here while visiting the theme park. This makes it a prime destination hotel on the north coast of Ohio. read more

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The staff are amazing. They were all super friendly, except one employee in the gift shop. He seemed less than enthused to be there. Also the prices at the gift shop are out of this world. Insane. The Lego set my grandson wanted was more than twice what it cost on Amazon. It was $29.99 in the kalahari store. On Amazon it was regularl 14.99 but on sale for 11.99. That is robbery. I wouldnt have bought it but my DIL had picked it out with my grandson, thinking it was $15 , as the other ones she was looking at were. Perhaps it was priced wrong. The room we booked was a 2 bedroom 2 bathroom suite with patio door to outside seating area. It was super spacious, clean and comfortable. The parking is quite a distance from the front entrance so if you have trouble walking you should use valet or have someone else in your party drop you off before they park. Also if you have a wagon or are using hotel cart to bring in your luggage you have cant use the boardwalk because it has 2 sets of stairs. You have to go the long way around, the roadway that requires you to walk up an incline. You will get a good workout. The waterpark was good. The kids area was boring though. A bucket dumps water out occasionally but other than that you just walk up to different levels and then down again. Water comes down from above in some areas like a hard rain. The baby area has 4 swings and 2 little slides. It is a tiny area. We enjoyed the wave pool which has skylights above so it is bright. The other areas are kind of dark and gloomy. Overall it was a good trip. Was disappointed about the price gouging at the gift shop but I should have been more aware of what I was paying. read more

We were pleasantly surprised arriving on a Saturday it was packed but everything went so smoothly! Someone met us at the kiosks and helped us login, let us know the scoop and sent us on our way! Not a hiccup at all! Our room was clean and ready before check in and the facility was so much fun! Took two preteens gals and they had a blast! Lifeguards were everywhere and very alert. Waterpark was clean and well maintained. Dinner was great at the Italian restaurant and our server was legit the coolest, wish I could remember her name! And surprisingly we all slept through the night peacefully! What a great time! I was worried with previous reviews but it was truly a great time for us! read more

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So much to do with family or by yourself! The swim up bar is my favorite destination. Wave pool, basketball pool, lazy river, and so many slides.. this place is fun for every age group. They even have laser tag and dark rides. Plus, their Italian restaurant is one we always come back to for more. read more

*BED BUGS 1/7/26! (Confirmed and tested by their "utilities team/lab) *No running water in our hallway! 9 people had nowhere to relieve themselves! *Stained mattress-covered up with a mattress pad! *Promised a full refund $1,200 (one night stay)-plus a gift certificate for future visit.... Received only $400! Our children have enjoyed Kalahari for 18 years. Now we are bringing our grandchildren! NOT ANYMORE!! Can you even imagine waking up with your 18 month old, 4 week old and BED BUGS! No one purposely has bed bugs, but they PURPOSELY covered up this stain and lied about refund! read more

Kalahari Resorts - Housekeeping covered this up with a mattress pad! - Resorts Near Me - Sandusky, Ohio

I stayed at Kalahari Resorts in Sandusky for a conference. Excellent rooms with a comfortable bed. Guest services were very wonderful when I called downstairs from room like getting an ice bucket because there was not one in the room I was staying along with getting extra towels. I will be staying at Kalahari Resorts in Sandusky and plan to do water park next year because of the conference schedule. The souvenir cup was pricy based on each day and they gave me 3 cups for 3 days, but they should put a color sticker based on the guest's days of staying at Kalahari Resorts. I will do it again to save money for each day. Thank you so much. read more

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We love it here but i experienced some hiccups this time. I booked 3 weeks in advance, paid in full & completed early checkin only when arriving only to be told to use a kiosk and stand in line for 40min-1 hour for my room key and 4 waistbands. That is unacceptable. The kiosk malfunctioned & tried to run my car 3 times, said approved but it never went through for the taxes & fees. I don't understand why they wait to you arrive to charge for that. It didn't give my key or wrist bands & eventually it said to see the front desk/concierge. So much time was wasted during the process. After standing in line and waiting to get to the front, the receptionist lady walked away and didn't say anything to me . So I went to the lady that was next to me and she said she couldn't help me because I wasn't in her line. As if I wasn't standing there for a long time and she didn't witness what happened . I was getting annoyed . Eventually, a nice young man came to help me, but I was not happy ! The velet wasn't charged until after my stay which was odd because i booked that via their text message the day of b4 arrival. The kids had a wonderful time! We did enjoy the water park & it's amenities. However you can not connect you phone to the tv in you room; so it's outdated. No netflix, amazon prime or Disney plus; even though there is a option in the tv that shows connect. Smh, its false advertising. i did not get the pull out couch/bed that i requested when booking online 7/26/25 & when i messaged the staff about it while i was there 8/17/25 they just apologized & didn't make any accommodations! The food was great. The tenders are over priced because they only give you 2 inside the water park stand. I loved the burger & my drinks from the adult swim up bar. The kids souvenir cups are overpriced also. Of course i still got one for my niece & I. It was a nice lil getaway from home overall. It could've been better. Hopefully the next time we come back it'll be upgraded read more

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The water park was cool. The hotel rooms were fine. Not enough outdoor seating for the amount of people that are there. It started to get cloudy and there was lighting someone near the resort so we were told to go inside. That was a mess! We headed inside to the indoor water park and it was humid and uncomfortable at first. Once you dunked your head in the water it was fine. I'd recommend wearing water shoes as the ground had a gritty uncomfortable feeling to it. My favorite area was the 21+ swim up bar with outdoor seating. But this means someone needs to watch the kids. Drinks are of course overpriced as well as the food but they do have refillable cups you can buy that you can get a price cut on. The arcade, I didn't go, but my nephews had a blast. Spent too much money as everything is again, overpriced. They did win a chicken and couple of big basketballs that are soft. I would suggest you ask for your receipt before leaving because they don't send it to you at checkout. I was charged for a movie, that wasn't watched. They did take it off but shouldn't have been on there in the first place. read more

Fun for the kids! We bought discount tickets to spend the day here with our kids and they had a blast. Highlights: Dawn breaker - new ride Wave pool Lazy river Foam party It was great because the indoor and outdoor area were both open. They have food options available in the pool area so you don't have to leave to eat. Plus plenty of seating. read more

After years of going to Kalahari, I'm sad to have to put this horrible review, but after a year of no response and promised follow up, I think it's only fair to write it. Last year myself and a group of friends traveled from out of town to go to Kalahari in Sandusky for my birthday. We booked the reservation same day at the location after making several calls with their customer service representatives on site about the best way to book a room, big enough for our group. I was told that they were extended hours for the waterpark and we decided to head to Kalahari to celebrate. The staff at the front desk had a lot of difficulty trying to book us a larger room after we even offered to get two of the smaller rooms so we would have enough passes in rooms and beds for the children that were with us. After about an hour in the lobby, we were able to be booked, but it was well into the evening. I voiced my concern about not being able to use the park for too long, but they assured me that the hours were later that day. Upon arriving at the waterpark, we were stopped by staff, who told us that the park was closed to a private party. Very frustrated with the delay, I explained how we were promised that we would be able to utilize the park. The staff member that was at the waterpark entrance, threatened to contact Security if we refuse to leave and we were escorted back up to the front desk. Being that myself is a person of color and several of the kids were, and the staff were all white.. I honestly felt that we were being discriminated because we did not at all pose any threat to the staff for them to threaten to contact Security when we had a valid concern. Front of staff offered to cancel our reservation for the inconvenience and advised us that they would have a manager provide us with the comp stay and gave us cards to give feedback and told us that we could also call and speak with a manager the next day because it was too late in the evening to resolve that at that time. Extremely frustrated with the whole situation we had no choice, but to return back to Cleveland late at night and some of us back to other cities. I really hope that someone at Kalahari can make this situation right or I and several of my friends and family will no longer be going to this location. read more

Kalahari Resorts - Resorts Near Me - Sandusky, Ohio

We stayed at kalahari the weekend before thanksgiving to see family and it was an absolute BLAST!!! The water park was amazing however it was dissapointing how the bucket was not going because of the new slide being built. Overall great place for the older 10-15 age group not so much for the younger kids. We will be visiting again. read more

Kalahari Resorts - me setting a high score while at kalahari - Resorts Near Me - Sandusky, Ohio

I recently spent 3 days at this resort attending a TAP Billiards's event . A pool tournament at a water park ? Well , this was my most favorite venue that the TAP league has ever hosted . I have been to many events for Tap and by far this is my favorite !!! The hotel room was spacious and spotless . You had your pick of multiple restaurants which were all amazing . The event was hosted in the convention center which was roomy , seating was so comfy , lighting was arranged over all the tables and the place was kept spotless . Bathrooms were kept spotless and clean . Being able to walk and stay at the same location was priceless . There was not one thing that I would change about the venue . The staff at kalahari was outstanding from check in to check out . I hope and pray they host another event there ! Carol Clark , Tap pool league member read more

Kalahari Resorts - Resorts Near Me - Sandusky, Ohio

Great hotel, clean rooms, awesome water attractions, animals, and miniature golf. Was here on business using the convention center, if I lived closer I would definitely bring my family. read more

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Stayed here for Colosaalcon 2025. Still nice they use refillable soap/shampoo/lotion bottles. Boys and I stayed in a Double Queen Sofa so the four of us shared two queen beds plus a sofa sleeper. Room had a safe, microwave, tv, and mini fridge. Be warned that there is a display section of snacks for sale on the room table. This is probably dangerous for families with kids, $8 for a tiny bag of m&ms. The bathroom has a tub/shower combo with a pull out clothesline. I'm not a fan of having the sink on the outside of the bathroom, but probably would be impossible to remodel that. The convention center was freezing all 5 days of con, no idea why anyone would want a convention center in the summer to feel like winter. Stop cranking up the a/c, no one likes that. Rooms were clean, no issues, and parking was included. Lots of baggage carts, plentys of stairs and elevators. Onsite mini gym. Wristband keys (blue card linked or white not linked) made things very convenient. No bedbugs, yes I always check. New kiosks for check in and can text to check out. Bit annoying con check out was 10 not 11. Security was great at monitoring the night swim so only band holders got in. Also nice it wasn't as rowdy as some years. It was annoying that Dawn Breaker was down Thursday, Friday, and Saturday. Overall it was a nice stay. read more

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The manager Correy and his staff made sure that my families first vacation was amazing! I will say right now it was money well spent. the service here was absolutely amazing! the experience was fantastic. the food was great! The room we stayed in was epic! read more

That water was infected with caca never going back there.The snacks were nasty.And they water had bugs in it

We went here for a full week. The park was over crowded and some of the attractions were really busy as expected. The arcade was nice. I hated the stupid machines for the check into water park. They barely work with it and are hard to use. This hotel had good food and high speed internet. The only problem I had was anytime I had a do not disturb sign on the door cleaners would come in anyway. Not even knocking. But the room was nice, but it was a nice cold walk to the water park. read more

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Came for a week long conference. Was quite impressed by the food and water park. They were doing renovations so there was some construction around but not too intrusive. The wristbands are handy for getting in and out of your room and skipping the locker rental. I could see this getting pricey if you were out of control but on a reasonable budget it's pretty affordable. Also, make sure you return your towels so you can avoid the $25 fee! read more

I just wanna give a shout out to Max... He was more than accommodating when it came to getting this girl and her friend some much needed chips and salsa... We thought Cinco Ninos was open and were disappointed it was closed at the time. He sent us next door to B-Lux Grill and Bar and hand delivered chips and salsa to us read more

I travel with a handicapped child and I always call ahead to make sure we are close to elevators or attractions, etc. We were in the furthest room from the water park and farthest away in the resort in general. We were next to the dumpsters and maintenance sheds. It was at least .25-.5 miles for my son to walk. It also didn't have handicapped accessible bathrooms. To compensate for the fact that we had the furthest room from the damn water park and attractions I rented the most expensive cabana (the big chill) in the water park so he wouldn't have to walk back and forth cause he physically could not do it. And since our room did not have handicapped accessible showers I was planning to have him use a family locker room/shower, they don't have one. So instead we were gonna use the women's locker room cause he still needs help with dressing, but he wasn't able to do that. Instead we were allowed to use a disgusting staff toilet/shower combo. Over all I spent $3000+ for 2 days in this completely non handicapped accessible establishment. No one ever got back to me about getting a closer room or any of these violations of the ADA. Very dissappointing. read more

I went there like 1 month ago me and my cousin where just joking around with this life guard and saying Heyyy girly as a joke to be funny he didn't say anything just gave us the side eye we went on the slide and did this around 5 to 6 times he never said to stop he seemed chill but an hour later security came to my sis and cousin and said where is that girl that was disrespecting our staff if u don't give us her information we will kick u guys out the water park and if she dose this again we will ban u guys but here's the thing my cousins saw the same life guard crying like what I did was not rude it was just a joke and here's the thing I go there like 3 times a year and when I was in line in the water slide I was like to my cousin and sister as a joke they where trying to cut in-front of me and my other cousin and I was like I know kungfu then a security guard or life guard was like and I know security like I just said it as a joke now he's just being rude read more

Flies everywhere. You have to sit at the bar with kids to order carry out. No clearly Labeled vegan options. Progressive field is far more advanced. read more

Most everything was great. Food was really good. Resort was very clean. Very safe atmosphere. During the week is best. One thing I was NOT impressed with was the service at the fast food areas. Slow, no respect shown to the customers and a lack of motivation. Obviously, unsupervised. read more

Took my kids for 4 days, payed at check in, they locked us out of our room 2× and stole almost 2 thousand dollars from me after our 4 days. I emailed customer service and been ignored about me request for a refund. read more

This visit we stayed in a king suite and I will for sure stay in this room type again. I love that there are full appliance electric stove, microwave (the plate would not stay on rotation but worked) dishwasher, full size fridge and enough plates, cups, utensils, and cookware to suffice a decent meal. We absolutely loved the balcony and that it had a full table (4chairs). The water park was good until they closed the play area so we spent a load of time in the wave pool due to the youngest being too small for the slides. read more

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It was so fun The experience was pretty nice too. You can do so many things at the waterpark. Everything outside is really cool and it's a good place. read more

Check in process was a fiasco that started with ONE staff member at customer service when the kiosk wasn't allowing check-in. After the hour of getting through and line and up to the room, back downstairs to wait AGAIN since the "keys" didn't work. Finally get working keys, only to find out that we are housed in an area that literally smells like sewage (3rd floor -3200 block). Staff is mostly teens/young adults and not particularly friendly. Didn't see many staff but wasn't looking either. This place is very pricey but does have some great features. Lots of activities for the kids, most included. 21 and over pool area and lots of bars. Plenty of (resort inflated $$$$) food and drink options that even includes a Starbucks. Especially considering its enormous size, place seemed clean (minus the above mentioned sewage issue). read more

It was very fun and the food was amazing , the water park was so fun, and the people there were so kind! I highly recommend this to everyone. read more

If you're thinking about going to Kalahari, I'm telling you now- do not go to the one in Sandusky Ohio. My family of 5 and I went to this Kalahari in early 2025. compared to the Kalahari in Austin, Texas, this place is a dump. The rooms are terrible quality and they're ugly too. I understand that water parks are not the most sanitary place on earth, but it doesn't excuse the fact that there was a booger in my sister's hair, blood all over one of the toilet seats, and literal human feces on the bathroom floor. The food was okay- but it was extremely expensive. As expected, food at water parks is pretty pricey, but it was $10 to refill your drink every time, and around $20 for three chicken tenders. The staff are absolutely zero help. Most of them are rude and don't even know what's going on, let alone how to do their job. The cleaning people have just about as much motivation to do their job as a 30-year-old living in their parents basement has to move out and go to college. read more

childhood was made here and I'm so glad it was. This place is so great, the staff is great, the rides and arcade are brilliant.

First timers. It was the cliche fun. Prices for food is ridiculous but what do you expect? It's a resort. They're supposed to price gouge. The life guards look so miserable as they should. It's muggy inside the indoor water park. They just stand there and look around yawning. All stations should be given a high top with a mini fan. I feel for them. Torture to have to stand all day in those conditions. I know management doesn't care. That's the typical ideology of management. Our way or the highway. Take care of your people and stop treating them like expendable components. Being a good leader isn't about. telling people what to do. Being a good leader is taking care of people that are in your charge. I know this review will fall on deaf ears because the masses always think they know what they're doing . Too arrogant and egotistical to make change. I'm a blue collar worker so I know the deal. Good luck life guards. You guys should go on strike and fight for your high top chairs. All the money that place makes. It's the least they could do. read more

We came to this hotel for a conference. From one end to the other, the hotel is huge. The 600 section of rooms is quite a walk from the main lobby. I also requested to have our room serviced on our fourth day which was supposed to have been done anyways, according to the sign in the room. But unfortunately, just the trash and towels were refreshed. Just some small details away from a five star review. It is a solid 4 maybe even a 4.5. read more

Kalahari Resorts - Camel - Resorts Near Me - Sandusky, Ohio

Such a good place to stay the water park is amazing the food is great and the room is clean.

I come every year on July 28th. It's the b-day of my son's dad who died. My son celebrates at Kalahari because that's where his best memories were. Last year we checked in at noon & went to the water park until our room was ready. At 5 we went up to the room. The room was HOT. I went to the A/C which wouldn't adjust, & the cover to the panel was snapped off. I noticed the window was ajar. Tried to close it but it was stuck. Turns out someone unhooked & bent the screen (probably to smoke) & the window could not close. There were also dead flies/gnats on the window sills and black mold all in the A/C vents. My son was hungry so we went down and talked to the desk before dinner. I told her our complaint. I also told her my son has severe breathing difficulties and a brain malformation that is aggravated (debilitating migraines) when he cannot breathe well, or is coughing. I asked if we could switch rooms. She said maintenance has to inspect our room first. I said we were going to dinner, they could stop in while we ate. We ate, went upstairs....no change. I call back down she says she will send someone up. I threw a blanket over the vents.. my son was tired & needed to lay down. Then he started having breathing issues. Did his inhaler called to ask if we could just leave for a credit. No. Maintenance was STILL coming. I ended up falling asleep. Woke up at 1 a.m. to my son screaming & vomiting saying he couldn't breathe. We did the rescue inhaler, the albuterol machine....& I waited until it was "safe" (stopped getting sick) and we left. We went straight to his doctor for over 6hrs while they gave him breathing treatments & watched his heart/oxygen rates. Then I started calling Kalahari. People from the front desk to management were rude. I told them I could show them pictures etc. They just refused any sort of refund or voucher for another stay. I contacted guest services, reservations, the front desk and 2 managers. Then called Corporate. Caroline was the first person I had contact with. Immediately after I was contacted by someone from Kalahari Sandusky who I hadn't talked to & he assured me things would be taken care of, to NOT call the health department....that the room would be cleaned & offered me a voucher for a one night stay "to celebrate his dad's birthday with us next year....on us." I asked if we could for sure come back the 28th & he assured me that it was "not a blackout date" & there would be "no problem". Today I called to make a reservation for the 28th. He took all the info off the voucher, asked what size room (queen bed with sofa bed & 4 passes) & the black out dates listed. Then had to ok it with his manager. Comes back and says "I'm sorry you cannot stay the 28th with that voucher." I asked why, stating it wasn't a black out date and he said "We unfortunately do not have any rooms that size." I mentioned that there are rooms that size availanle online. He said I was welcome to pay for one of those rooms then?! I mentioned it was not a black out date & he said "It says below the black out dates the manager has final say" I offered to downgrade to the cheapest room. No. I offered to leave my daughter and her fiancé at home, only using 2 passes instead of 4. No. I said "OK, can we book the 27th then? At least he could wake up there on his dad's birthday." No. They offered August 4th. I explained the significance of the day and also that we are very busy. It's hard to get away. We have to line up a house sitter, a dog sitter etc. And my son and I both have surgeries in early August and he goes back to school mid August. They didn't care. Not one bit. This is about money. They want to sell those rooms out and my voucher isn't money in their pockets. But guess what? My money WAS in their pockets last July when I got a disgusting, mold covered room with a broken a/c and window screen and window with dead flies everywhere. That I had to leave early after asking multiple times for help. I was told by not one but TWO higher up people in Kalahari that next year would be no problem....and now they not only go back on that date...but also refuse the day before that date? & only offer a few random dates until.....you guessed it....the outdoor Waterpark closes and my voucher expires. I get it, it's about money. But some companies out there treat their PAYING customers with empathy & basic human decency & still manage to operate. Believe me, I'd rather go somewhere else: We have had trouble previously as well with the rooms & beds being dirty and one year our lockers getting broken into. But I kept coming back....because it's about my SON and a father that he misses. And Kalahari gives him a little bit of comfort each year on his dad's bday. The way you have treated us is gross. I definitely see how committed Kalahari is to families (sarcasm). It's about those dollars. Not those kids. read more

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We were playing with a football the whole entire time we were there until the girl in the yellow blew her damn whistle and didn't even explain what the issue was. Lifeguards need improvement. Yellow slide wait time was ridiculous. Family ride was cool. read more

This is an awesome place to take your family especially if you have children to teens. One thing don't forget is your credit card.. You will definitely need it! Lots of water activities here, so you will get wet if you participate. I had a ball on all the water slides. They do have life guards on duty. There is a bar for those who need a little something to sip on while watching the kiddos splash about. Leave your clothes in the car if you don't want to pay $40 to rent a locker. They also serve snack food at the snack bar if you work up an appetite. I bought a pass to use the water park for a day, however you can stay on the premises because this is a resort. There are plenty of activities at this location to partake of. This is my second visit here during the summertime, this will not be my last. read more

We have not yet stayed there, but booking and making changes has been a very poor experience. We had to make changes to our reservation (which we booked under a promotion) due to unexpected event come up, and we missed the 'window' to still get the promotion pricing by less than 24 hours (expired at midnight and I called at 10 a.m. the following day - which dates for how long the promotion was for of course isn't posted anywhere, so who knows how honest they were being). The options are we cancel and lose our $350 deposit, or make changes (literally changing our dates by less than a 7-day window - same week just different days of the week) and our price increases by more than $700 for our stay because we go back to 'list price'. Very inflexible and very 'it's our policy'. Not a good way to start and a poor first impression. read more

This place has great idea but it is terrible, we booked a great room and got a terrible room not even close to what we got, when we called they said it was first come first serve. We when done to the arcade and it shut down every hour or so.the food was the only good part of it. We left after a night and didn't even go to the water park. read more