this place deserve zero star should only getting negative star, period ! Kim Wang the shop owner would be so attentive with great service only bc she wants get your money out of your pocket buys membership, so the story goes as i was referred by a friend to kim for her shop was newly opened in Brea at the time and trying to gain some business and i was kind enough to give a try, Kim charges me a good $450, did an organic peeling on my face and I did not have ANY peels, my skin tone got so DARK TANNED instead of i am suppose to be peeling and whitening, Noooo ! , everyone knows me asked me if i went to a beach vacation, or tanning salon, that is how dark i looked !! so i contacted her for my un-pleased result, she simply told me - she have never had any client complains nor got tanned, i mean lady, LOOK at my face, stop, she was trying to bluff me and telling me i did not get or look tanned ! she sure is a good liar and sure i was truthfully upset, then finally she offered and agreed to another peel with NO charge. with her promising offer so i was even kind enough referred 2 of my friend to give her the business.
fast forward , i was so upset to my skin tone and i spent nearly 2 years to have my original fair skin tone back by doing almost countless of facial treatments elsewhere ., and on last month i finally gained my courage and wanted to redeemed my organic peeling once again. As soon as i contacted her thru chat that i want to come back to get my compensation or complimentary peeling however you want to name it, at first she pretended she doesnt remember me but she set up an appt for me 2 weeks later, and 2 days prior to the appt she rescheduled my appt for her personal matter while i have all my weekly schedules set, Then on the day prior to my appt, she stated in the chat that she will NOT honor The free redo peeling and it would be my cost, i do not believed and have never known anyone does servicing business as such , i asked her why is so, she totally ignored me with NO response, period. On next day morning day of my appt she continued ignored my text and she does not pick up the line, until 1/2 hour prior my appt time she called and stated that her excuse is simply as its been 3 years ago she no longer honor what she offered, i ASKED her why would she not stating so when she set up the appt at 2 weeks ago and telling me at the last minute , in addition there was no set timeline for what is agreed upon ever, this was based on what has been agreed as well as due she performed a failure result on my FACE !!
anyways she continued with her garbage on and on, Kim none stop stating how great ALL her clients are satisfied to peeling result, and she NEVER had a FAILED peeling result, that she has 22 years of business ...... she goes ON and ON for almost 20 minutes, she did not give me chance to speak and refuse to LISTEN to a customer !! UNTIL i was almost shouting and asking her - CAN YOU LET ME TALK NOW?!!
I told her straight up -aren't I that failure one ! I mean Seriously! ?
But ignoring me she goes on and on again, giving bullshit excuses as she had not seem my face over years, and if it did not work the last time she would not do it again for me, and she would need to see me to determine what she can do on my face, but woman, the bottom line is i Want to redeem my organic peeling honored by you, period !@!
So finally, Kim Wang again rescheduled my appt to ANOTHER 2 weeks later, and GUESS What, 1 day prior to that set appt, she again, texted, NOT CALL, tells me that she needs to reschedule me due her PERSONAL affair AGAIN !!!
Would ANYONE NOT blew off !,
I seriously wanna to ask- are you doing servicing business !?
Truthfully, i have never encounter anyone in the servicing industry doing business as such, Kim does not deserve any rating nor deserve any business
@ Annoying and pushy sales practice
@Very disorganized scheduling. Messed up my appointments AND my other schedules at least twice and wants me to accommodate to her schedule for her own personal affairs after appointment has been made
@incredibly unprofessional
If she is a true professional which obviously she's not (sensing from the Failure Fact) the right thing to do is to apologize first for the failed service received by the client, and since she offered the complimentary service she should've honored, NO MATTER WHEN i want to redeemed it, and it is just RIDICULES that a business owner conducts business without any business ethics or morals !!
The damage control (or lack thereof) of this place totally has Made in China written all over it. If you value your face and hard earned money, stay the hell away! read more