I had such high hopes for Kabana Rooftop. It was a lovely Wednesday afternoon on April 24th, 2019. I was having a rather horrible start to the week and the idea of a roof top happy hour sounded like just the medicine I needed.
My wife and I work a few blocks away so this location could not be more perfect. Roof Top happy hour within walking distance? YES PLEASE! I went up the weird elevators to the 20th floor. I walked in and immediately thought "cool place, this could be my regular happy hour spot!"
I spoke with a smiling waitress and proceeded to rush to get an outside booth. I sat down and felt the seats were incredibly uncomfortable. My wife showed up, sat down, and said the same thing. When I got up to use the bathroom I looked at the adjacent booths; they all had leather cushions. Well no wonder this booth was available it didn't have leather cushions you silly goose!
I politely asked if they could put the cushions on this last booth. The response was "We are still slowly renovating and we don't have custom leather cushions for that booth."
Oh. Ok. So... you can't maybe run to Pier 1 and get some throw pillows or Jerry rig some form of outdoor cushion thing from Home Depot or just try oh, I don't know, ANYTHING? No? F**k it. Just open this place all half @$$? Got it. You've only had all winter. Anyway.
Waitress came by, SUPER SWEET, smile could light up a dark night. I ordered a Corona on draft, it came right out. So far so good! My wife shows up around 5:15pm and now there is decent delay (more patrons had shown up) so that was a little annoying. Let me be clear. Waiting 5 minutes or even 10 is frustrating but we all need to be patient in this world. I've asked a lot of people and the general consensus is after 5 or 10 minutes we've reached bull$!it territory.
Over 20 minutes however and not even some acknowledgement, yeah, you NEED TO WORK ON THAT. Show a little hustle and some professionalism. This isn't the DMV or Post Office, this is a For-Profit business, let's act like it.
We had our drinks and life was good. We took goofy selfies and all the other gratuitous things you do on a rooftop. The cushions and delays were forgiven so let's enjoy the killer weather and view. More drinks arrived at a decent pace so life is good, everybody is happy.
Hunger sets in so the three of us decided to order the tacos which were featured on the happy hour menu. The ladies had to be all extra and mix-and-match what they wanted. I kept it simple and just ordered two shrimp tacos. The special needs tacos came out within an acceptable timeline, and our friend politely asked for a few more napkins. The snarky response was "sure, I only have two hands" or some smart @$$ sarcastic response. Nobody asked you about how many hands you have.
As Miss Congeniality was walking away she casually mentioned how my order of shrimp tacos were on their way. Well they weren't. Those napkins never showed up either. Before you knew it, 30 to 45 minutes had passed and still no shrimp tacos in sight.
Then, an Angel appeared walking towards me, with, you guessed it, SHRIMP TACOS. But wait. Uh oh. Where are you going??? Oh. You're walking RIGHT PAST ME to deliver them to another table. Awesome.
By now my order was placed AN HOUR AGO. My tacos never came out. Rule #1 always blame it on the kitchen. I doubt it's their fault. Even so, whatever the reason, how the heck do you legit WALK PAST ME WITH MY ORDER!? COME ON! Are you serious??? I'm nagging the life out of you for this dumb order, it's in your HAND and yet, no little alarm goes off and says, let me drop this plate here and go fill that other table on the next run. Nope.
We get the shrimp tacos compensated due to the confusion. The manager sits down to poorly explain what happened. Order upon order of shrimp tacos made it to the pass and just kept getting grabbed by ANYONE to fill ANY open order expect the guy who was first in line. Awesome. Priorities right?
I suppose this review is unfair and mean. Maybe you need to take this review with a grain of salt. Maybe I'm just a disgruntled Yelp Elite who was having a bad week. Maybe your staff need a lot more training in both etiquette and multitasking. Maybe fills order in a serial fashion and not in parallel. That means one at a time. It means make sure the first ticket is 100% before you close it and move on. Maybe it's just me? Then again at least 5 other people see it my way. read more