Zero starts if I could. PLEASE don't waste your time with Michelle Cooley (owner) She's unprofessional and rude. please please please read ALL reviews about this place before TRYING to contact them.
I applied to adopt a dog from them on Sep.29. I been trying to get ahold of them Via. call/text and email because I had questions on the adoption process, no answer. They finally E-mailed me on Oct.3 saying " I can check on the application and get back to you within 48 hours" I'm still trying to call them in the mean time with questions, still no answer. On Oct.6 I email again to check on the status of the application, to be expected...no response. at 8:51pm The SC (service coordinator) texts me. she was very responsive and answered all questions that I had,so we go ahead and set up and appt. for Friday @ 12pm. so Friday comes and on the way there, theres a little traffic.. I text the SC to be considerate just in case I'm late saying that I might be late due to traffic and she responded right away. We finally arrive to the area ON TIME and I'm so confused on where to go but when we get there, It wasn't something I was expecting (If It wasn't for the banner hanging, I wouldn't know this was the place) ...There was a bus where I'm guessing that was their office? I didn't step foot out the car because there was 2 large dogs running around. So I'm sitting in the car, confused at this point. Am I in the right spot? where do I park? is someone supposed to come out and meet me? Do I walk on the bus? is the dogs going to attack? I texted the SC again because this is the only person I can seem to get ahold of and that actually responds. Telling her that we're here and nobody is here..no response. tried calling her. no answer. So I start to call the number on the banner multiple times.. no answer. as you can tell. By this point I'm getting frustrated. We drove from Pearl City and I told them that I have to pick up my kids from school when we were setting up the appt. so I'm already pushing for time..and we made it ON TIME even tho we caught traffic getting there. So again I call the number on the banner and Someone finally answers and yells "IF SOMEONE DOESN'T ANSWER THE FIRST 10 FUCKING TIMES DON'T KEEP FUCKING CALLING" and hangs up! frustrated. I call back again lol. she doesn't answer. so I texted her. no response. I'm over it already so I text the SC saying that nobody came out and we leaving. She replies 16 mins. later saying sorry and that she set up the apt. with Michelle the owner. who I'm guessing answered the phone. I tell her what happened and she calls and couldn't stop apologizing and advised me to leave reviews because the past week every day there was multiple calls and complaints about Kaaawa K9. The SC even reached out and tried helping us look into other places to adopt. Please read all the reviews about this place and don't waste your time here!!!! unprofessional. rude. waste your time. hard to get in contact with. they don't respond. read more