I would highly think twice about taking your dog to this facility. Last fall I took my dog to be groomed and they did a great job. So when I called to make another appointment a few weeks ago they said well we don't have a professional groomer anymore but we can still do a full groom and just make it all one length. Nothing fancy. I said that's great that's all my dog needed was to be groomed to one length I wasn't picky just as long as he was groomed. So I made the appointment and dropped him off at 8am, they said they would call me when he was done and ready for pick up. I talked with the girl an explained how I wanted a full groom and to clean up around his face and feet because I have a had time when I clip him at home doing those areas. She said it wouldn't be a problem. So I waited all day for a phone call, around 4:15 I called and asked if he was done being groomed and ready for pick up. The lady said yes. I went to pick him up, when I got there the lady and man at the front desk were confused and didn't even seem to know what was going on. The young kid asked me what dog and if I had paid I said no and that he was there for a full groom he said it would be $50 and went to get my dog. When my dog came out from the back he wasn't groomed at all. Maybe clipped with scissors some but very badly. He had not been clipped on the body, top head, under belly, no where else. I immediately said that he hasn't been groomed, the older lady said that the girl had some trouble with him and couldn't groom him. I asked well why didn't she call me and I would have came right away and pick him up? She had no answer. I asked if the owner or manager where available? She said they were the owners. I asked them why I wasn't called? They had no answer. I asked if this is how they ran a business? They had no answer. I told them how aggravated I was because I wasn't notified that he hadn't been groomed at that the lady was having a hard time with him. The older gentleman said that they don't have a professional groomer, I said well than she shouldn't be saying she can groom him or any dog for that matter if the job can't be done. And then them try and take customers money. He said well he tried to bite her twice, he is a puppy almost 1 years old has been groomed at least 7 times and I have never had or heard of him biting. If she truly knew anything about grooming you would know you never start with the face you always start with the body. I'm upset that they never called because I would have been there right away to get him. Instead he sat there all day. When I got him home he rushed to his water like he was lethargic and had not had any all day. I decided to start to groom him myself and when I went to grab our brush he acted scared and timid something he has never done before, which leads me to believe he was hit with the it or abused in some way. I will never return or recommend this facility, and again I would highly think twice about taking your dogs here. read more