At first, they were very responsive and very helpful towards answers all my questions. I paid 2,500 for a two week training and they didn't do anything! All they did was make her lose an extreme weight where my Vet even said she was underweight and then they used a prong collar that left her with a severe rash on her neck. I asked them to teach her not to pull, she still really pulls even with the use of a prong which I don't recommend! And I asked them to reinforce the sit, down, stay because she already knew them she just needed more reinforcement so she would stay in the positions. She basically came back the same and will only stay int he position for a second. I asked them to help with her begging for food and getting in our plates and the first day she came back even with us NEVER giving her food from our plates, she is still begging really loud and won't stop. She was also highly depressed when she got back where she didn't eat for the first few days at all and she wouldn't even play with her toys. And while training I kept having to ask for videos of pictures and never once did I get a video of any training like he said he was going to send me. And the sessions were 30 minutes just teaching me how to walk her and that's it, nothing else, not how to tell her commands, nothing. Please don't go here, he just wants your money. And I'm not even going to try and ask for a refund because I know where that will end. karma is a bitch though, what you put into the world, you will get back! read more