I've been here numerous of times, and thought that I posted. But anyway, I came to get my dog groomed. He's clean and bald. :-) They really did a great job with him. The store is clean, the employees are nice and the store is really well stocked. I'll definitely be back soon. :-) read more

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Came to this location for the puppy training class. The class itself was in the aisles of the store which was odd. We did learn a few tricks, but our puppy had already learned the basics. So this class is really for new baby puppies, not almost 1 year olds lol. read more

This location has the dogs up for adoption in terrible condition, super small cages with only one singular pee pee pad, no water. Absolutely awful and disgusting! read more

PetSmart - Pet Stores Near Me - Pembroke Pines, Florida

I came here to buy some dog toys foe neighbor's good girl. She is so fun and I really enjoy seeing her on walks so I decided to surprise her and her Dog Dad. I looked through the toy section and I had a whole lot to choose from. They have so many styles and types of toys..I was there probably half an hour just deciding what to get her. I finally decided on some chew toys and some squishy ones. You can get lost in this store. There is so much to look at. I also peeked in at a dog training class. You can tell the trainer is passionate about what he does and his love of dogs. This store is just great all around. read more

PetSmart - Pet Stores Near Me - Pembroke Pines, Florida

I always have a good experience at this PetSmart. The isles are wide. The store is clean, and well stocked. I'm pretty basic when it home to my wt supplies. I pick up food and occasionally a new collar or a leash. The staff are helpful and they have walked me through how to use the dog tag machine. It's nice to know that they don't mind taking the extra time. Somehow there is hardly ever a wait to check out. That makes it convenient to stop in for just one or two items. read more

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If you're looking for pet food, toys, bedding, literally any kind of pet supplies, chances are you'll find it at PetSmart. They also sell fish, birds and assorted reptiles as well. You can actually spend a nice amount of time looking at the pets they carry here. If you go here, don't forget to look at the adoption center where sometimes they have kittens or cats for adoption. During Halloween they also sell some really cute costumes for dogs and cats. At Christmas and Easter you can bring your pets here to have pictures taken with Santa and the Easter Bunny. The only negative is that some of the items they carry here can be a bit on the expensive side so keep that in mind. In the past I've used both the grooming and the vet services and I have nothing but positive feedback for their services. The employees here are always very helpful and friendly. read more

PetSmart - Marlee with the Easter Bunny at Petsmart - Pet Stores Near Me - Pembroke Pines, Florida

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Came to this location to look into adopting a cat, but the lady at the door was rude. She gestured no with one finger, glared at us, and proceeded to continue talking on her phone :(. Gave us really bad impressions. Do not recommend. read more

PetSmart - The lady was rude and didn't explain why we couldn't go inside to look at the cats - Pet Stores Near Me - Pembroke Pines, Florida

Zhane has been grooming our first puppy at the Pembroke Pines location in Florida. She has been great with so much informative information and our puppy loves her. I only trust her cause she gives so much love and attention to our baby. And not only that but when I ask her when is the best time to groom her again, she lets me know and works out the time and appointments. She's friendly and kind and always super happy to see our Bubbles. Our baby is always super happy and relaxed when we pick her up. I trust her blindly. read more

PetSmart - Pet Stores Near Me - Pembroke Pines, Florida

Nia is the best. She treats my dog like her own and Donna loves her. She always goes above and to make us happy.

HORRIBLE! I took my dog last Saturday, Jan 4th early morning. Gina was the groomer she did an awful job on my dog. He got one pump on his testicle as a result of the razor machine. I noticed one of his legs was not trimmed right, apparently this woman was chatting too much and she wasn't paying attention of what she was doing that one part of my dog's leg was trimmed so low than the rest. I am so disappointed with these groomer places that I'm going to start grooming my dog myself. read more

We visited this location to take pictures with Santa for our little munchkin. This was our first time at this location. It seems like each Christmas, we visit a new location for Santa pictures. We also needed to find a good harness because our baby has a bad back and the one we purchased years ago does not work-she is like Houdini and gets out of it every time. This store is massive. Usually for Santa pictures, there are signs leading the way but not this time. I was just listening for a lot of barking and looked for the crowd. The Santa line was all the way in the back of the store. I have never seen so many people and dogs on line for pictures before! We found the end of the line and waited. There were at least 15 people and dogs ahead of us! While we were waiting, I went looking for harnesses for the munchkin and brought them back to the line to see which one fit best. I found one, which we still have and is in great condition. We probably waited on line about 45 minutes to see Santa. This was not the best Santa but from my experiences, it seems like it is 50/50 with the staff dressing as Santa. Some are joyful and others act as if it's a horrible chore. When we were finally done, we walked around and let munchkin pick out toys and treats. She gets overwhelmed in pet stores so she struggles to focus! We picked out some things and checked out. For the most part, the store was well stocked and neat. The check out process took longer than expected as well. It was definitely a mission and I think we may try a different location for Santa pictures next time. read more

PetSmart - Pet Stores Near Me - Pembroke Pines, Florida

Love getting my cat's food from here. I also joined their membership and sometimes I have credit that I can apply to my order. I will say, though, the stock is sometimes slim compared to other locations, but as long as they continue to sell Applaws, I will make this my go to pet store. read more

Please don't send your dog here! These people are negligent and treat pets like wild animals. I brought my dog to get groomed and received a phone call that my dog was taken to the emergency room because the negligent groomer cut my dog's skin in multiple places...The groomer tried to blame it on my dog saying she was moving too much but what dog doesn't move when scared!!!? My dog had two cuts on her paws and one behind the ear. My dog ended up needing antibiotics and wound care. It seems like the groomer wasn't even paying attention nor trying!!! 0/10 would never send my dog here again read more

PetSmart - My dogs injuries on her paws - Pet Stores Near Me - Pembroke Pines, Florida

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! MASON the manager at the PetSmart in Pembroke Pines, FL demonstrated extraordinary professionalism and great customer service! I want to express my gratitude to him for his efforts and patience with me and my new Cavalier King Charles Spaniel. Mason answered all of my endless questions and helped me shop for my dog list (generated by A.I. chat Gpt of the best products for my pure breed). Mason successfully resolved my concerns resulting in a positively pleasant in-store experience. May Mason be properly rewarded with a raise and promoted for consistently providing exceptional managerial services! Thank you Mason!!! read more

PetSmart - Pet Stores Near Me - Pembroke Pines, Florida

Today's visit was a little scary. I'm not afraid of dogs, but a pet owner had an aggressive bull dog on a leash. Whenever another pet owner came close with their dog, the bull dog would bark and lunge after the other dog. I was concerned about the little kids running around wanting to pet the dogs. Because it was so busy, they needed more help casting people out. read more

Really bad customer service and management. They are the worst !!!!!!! I've been taking my dog for over 7 years to get trimming and never had any issues and now because of his condition that is under control they refused to attend my dog. They are really the worst. (This is the Pembroke Pines location) read more

I found this PetSmart as the ultimate last minute shopping for a Birthday "Paw"ty / Yorkie meetup my Luna was invited to nearby. For one, this store is in a strip mall with free parking. That's always a plus! The store layout itself was pretty spacious and there was a large toy aisle. They have them pretty well organized for pup sizes and play style, as well as for cattos. Heck, they even have an "Emergency Toys" aisle built extra tough for police dogs (mostly German Shepherd size Kong's). There's also a decent variety of dog food available. However, I didn't see that many doggie clothes in the store. Lines at the cash register moved pretty fast, and the cashier who attended me was super pleasant (and of course a pet parent herself.) She even offered Luna a complementary treat! read more

PetSmart - Toys for the pawty Luna is going to - Pet Stores Near Me - Pembroke Pines, Florida

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If your baby doggie needs grooming, ask for NIA!!! This is the best place for grooming! Nia is absolutely amazing with my 80lb goldendoodle boy. She greets him like if he was hers, always with tons of love. I don't know what I would do without Nia because I simply don't trust anyone else... Plus, she actually grooms him as I ask her to, never a cut nor any type of accidents; and that is gold. read more

PetSmart - Dog - Pet Stores Near Me - Pembroke Pines, Florida

This PetSmart is one of the best PetSmarts that I have ever gone to for a variety of reasons. The staff here is always so attentive and ready to help with any questions you may have and let me say they are very knowledgeable with the information you may provide them. They do their best to find the closest item they can think of for the thing you may be asking about. There is literally something for any type of animal you can possibly think of here they have hundreds of fish to choose from that you can buy depending on if you are a beginner or expert, they sell guinea pigs, chameleons, lizards many different animals as well as Birds! They have a variety of items they sell as well such as food, for Animals of course! And they have any type of brand you can think of. They also sell toys and even adorable outfits for dogs and cats. I recommend stopping in if you have a pet and you love them! read more

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I came here with my boyfriend looking to adopt a cat as we've been wanting one for a long time and have the right means for one. Their adoption process is very tedious and the lady at the adoption center was very UNINVITING and didn't even acknowledge us. They tried to make this process as long and hard for us I had to go to the front cashier to ask questions because she literally ignored us. DONT waste your time coming to this petsmart. the lady was more interested in playing with the cats than helping them find a forever home. I'm very dissapointed and won't be coming back here for anything else ever again, and neither should you if you're reading this. read more

Believe the horror stories. I dropped off my dog the day before her birthday to get groomed. It was supposed to be a positive experience and it turned out to be a nightmare. A few minutes after dropping her off, they called to notify that they had clipped her paw pad by mistake and took her to the vet next door to get it checked out but "it wasn't that bad". When I went next door, we asked if we could go inside to see her and they said no because the vet was working on her. There was so much confusion and miscommunication between the guys at the front desk who didn't seem like they knew what was going on and the people in the back. The lady from the groomers barely showed any empathy about what happened, all I got was an ungenuine "sorry" and just acted like it was not a big deal. My dog walked in to Petsmart to get groomed for her birthday, and was carried out of there with a bandaged paw and several medications for pain, inflammation and antibiotics. There have been so many horror stories about this place but I gave it the benefit of the doubt and that was my mistake. I feel lucky that at least my dog is alive but I definitely learned my lesson and will never bring my dog here to get groomed ever again. It's like a factory, with so many dogs coming in and out on the daily that they're now lacking the proper care and empathy required to properly handle these beings. I had plans to take my dog out and have fun for her birthday but this has now been completely ruined thanks to Petsmart and their grooming staff. My pup is now spending her special day laying on her bed, in pain, taking medications with a bandaged paw courtesy of Pembroke Pines Petsmart. TL;DR I deeply love and care for my dog, if you feel the same about your pet, I cannot stress this enough, stay away from this place and research a better option. There are plenty. read more

PetSmart - Pet Stores Near Me - Pembroke Pines, Florida

Picked up my puppy and he look horrible. He looked like they rushed the trim, it was completely uneven and he was every uneasy. I will not be taking him back. I don't recommend this place. Spend more money and go to a place where they'll show you're pet love. read more

Never enough cashiers. There is always a line about 10-15 people long to buy pet food. The worst

Petsmart has become my quick, one-stop-shop for all of my pet needs! All of my visits and purchases at this location are pleasant interactions. Management here must be doing a good job hiring employees because the employees are always so knowledgeable and proactive in helping this first-time dog owner. I take my golden retriever to their grooming department because of their competitive pricing and convenience. I'm rating this location four stars only because on several occasions, their check-out lines have reached the back of the store, and for anyone that's been to this location, you'd know this is a pretty massive store! Usually, they'll only have two to three registers available when they have over five registers available! This becomes an issue for people that are looking to make a small purchase but run the risk of waiting in a never-ending check-out line. Despite that, I think the stellar customer service and an array of services available *can* outweigh the con(s)! read more

The one thing I wished someone would have warned me about this PetSmart would have been to watch my step while walking through the aisles. I almost went home with animal poop on my shoe had it not been for the yelp I heard coming from hubby's mouth. The horror, lol. I was walking along, minding the reason why I came and right there, in the middle of the aisle was, yeah you guessed it. And, after that I started seeing it everywhere which made it an interesting visit that included me playing hopscotch down the aisles. Other than that I really enjoy shopping for my cats needs here. The prices are comparable with some of their competitors and the staff has always been a big help whenever I needed them. read more

If I could give ZERO stars, I would with the exception of their dog trainer Lindsay who is amazing! Long lines, not enough stock, don't bother ordering on-line, it's worse! When you place an order on line rather than not letting you order the item, they allow you to order it, pay for it then send you an email telling you it's not available with NO WAY to amend the order. Even if you call the customer service number in these instances, they will do nothing but apologize. What good is an apology when you've placed an order for 10 toys (buy 3, get 2 free) & they can only provide you with 7? No attempt to extend the sale offer. They should honor what they advertise. This is not the first time this has happened but it will be the last time it will happen to me. read more

Today we adopt our first dog! While my hubby picks up the pup, I was on duty to get all of the doggie necessaries. This was my first visit to PetSmart in Pembroke Pines. I was greeted upon walking in and helped immediately. It was a bit overwhelming with all of the different items they carry. The staff at PetSmart were very knowledgeable and guided me through every question I had. They even saved me some money with coupons and sales suggestions, which I am very thankful because it was not a cheap trip! read more

Absolute worst grooming experience in my life. I wish I had the name of the groomer that took care of my dogs. Older woman with short red hair had a bad attitude from the moment I got there. Took one look at my dogs and said that she will be shaving them down completely. I told her no and to just brush out the knots at the top of their heads. She proceeded to tell me that she would be charging me $1,000 to brush out my dogs hair. I should have known better and left without the service but hindsight is always 20/20. 5 hours go by and I don't receive any calls telling me that my dogs were ready so I showed up. When I picked up my dogs they were shaven all the way down to the skin with bald spots and long patches. They both came out crying and screaming. One of my dogs was cut and bleeding from both of her ears. Jose yelled at me and told me that I signed the paperwork which apparently gives them permission to do whatever they want to our pets. I then took both of my dogs to the vet to be looked at and both are now on antibiotics and ointments from what she had done to them while she groomed them. read more

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do not buy fish here spent over a hundred dollars on fish through out the month thinking i was doing somthing wrong but the fish are not healthy i treated all my water 3 different times and three different tanks and the fish continue to die over 4 weeks later no changes to the water sad i lost my fish notice there are no adult fish as they do not live that long read more

I am pleased with the overall ambience here. I like how I am greeted with a warm and friendly greeting every time I come in here Even if the cashiers are busy, someone is still saying hello to me. That makes me feel happy. Their selection of food and toys is unparalleled. I like the spacious aisles so there is plenty of room for doggies to move around (and people too) :) The grooming room is kept clean and the groomers are gentle and give good groomings to the dogs. It is a warm and friendly atmosphere in the store. read more

Many fish were dead on the bottom and top of tanks. Absolutely horrible treatment of fish. Beta fish were also placed in small plastic containers, no space for them to move and many were dying. If i could give 0 stars i would. This is not how you treat poor animals. read more

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We love this Petsmart. We always find what we are looking for for our dog and the prices are good. This large store is fun to visit. They also have grooming and attached veterinarian. read more

Today I took Remy, my 9-week old mini Aussie for her very first wash and grooming appointment. I'm not gonna lie, I cried after dropping her off because I'm a new dog mom and just hated the thought of her being scared or alone... but her groomer, Winter, was AMAZING!!!! Oh my gosh, Winter was so sweet and helpful... she kept me updated and put me at ease. I loved Winter's personality, she TRULY loves her job and I will make sure to only have Remy groomed by her!! Thank you Winter, we appreciate you and appreciate the adorable photo you took of my baby. read more

PetSmart - Remy's puppy wash and brush - Pet Stores Near Me - Pembroke Pines, Florida

We avoided the hurricane but remember is always good to have an emergency kit for your dog and cats. Thank you PetSmart for your great service today. From the time I walked in the store got my selection and left the employees were always available for any help I needed. If you need a big item no need to worry they have great employees more than willing to help you carry it out to your car. read more

PetSmart - MAZIE checking out all her Nulo treats and food. - Pet Stores Near Me - Pembroke Pines, Florida

If I could give this location negative stars, I would! I made an appointment for my dog Lucy to get groomed & her nails trimmed. While I was waiting for my turn to go inside the grooming salon, one of the workers, Aerin, had changed the appointment to just a bath & brush, without my consent. Then tried to tell me that I was mistaken & the computer was right. After I showed the confirmation email, the groomer, Natacha, came out & began to give me every excuse in the book about not being able to groom Lucy. She said that Lucy does not have enough hair to be buzzed & that dogs with short coats do not get groomed (which I know is a lie). Then she proceeded to tell me that she can't even trim her nails. She then said that since Lucy can get anxious, she basically can't do anything for her. Majority of dogs get anxious about grooming, this isn't a secret. They both came off as just plain lazy & not wanting to deal with a dog that is almost 45 pounds. By this point, I was already frustrated & had told Natacha that we had given Lucy anti anxiety medication prior to coming to the appointment. She replied that they can't take her because it's in their fine print. Which was never made available to me at all. Natacha came off as extremely unknowledgeable about everything related to dog grooming & just plain lazy. This experience left the most sour taste in my mouth. I'm happy I didn't leave Lucy with her, because she probably would've hurt her or not done anything at all. I'm never going back to this location ever again. PetSmart has officially lost me as a customer for life. read more

PetSmart - Lucy (front view) - Pet Stores Near Me - Pembroke Pines, Florida

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Great store love the staff and ambience, they do a good job. The store is clean and efficient .

I have been doing my pet's grooming at this place for several years now, and the service has dramatically plunged. For a while now It feels like the people there do not want to take your pet for grooming, the attitude is to find a way not to take care of the customer. Only reason we kept coming is because of how convinient the location is for us. Today after many "second chances" I finally gave up on them and will be finding a new grooming place for my future needs, I suggest you do the same... read more

I purchased a dog training service and didn't end up getting the dog and they wouldn't issue me a refund because I didn't have the credit card on me. I used my dads credit card and he lives in dc and they're basically scamming me and not refusing to offer me a refund because I don't have the credit card on me. Full scam. I would never recommend purchasing anything from this company ever again. read more

I have been bringing my dog here for grooming for five (5) years. Today, I arrive for my scheduled appointment and told that they might not provide grooming services because she has a heart murmur. She has had the murmur for several years. This information was communicated after I arrived. It appears they have changed their policy. If the heart murmur is a level three (3) or above, they cannot provide grooming services. Unfortunately, it is a level four (4). It would have been nice if this information was communicated before I made the 20 minute drive. Very poor coomunicaton! Very disappointed! read more

Big store and lots of of selection but getting help is a hit or miss. Some employees are helpful but others just don't seem to care or appear bothered when asked for help. In the fish area, the tanks are not cleaned well and there are dead fish in several them. read more