To this point I've had a terrible experience with Vachon Ford, particularly my salesman Robert…read more"Bob" Warning and their finance manager Christopher Stockert. Back in February we traveled from Maryland to Connecticut to purchase a low mileage 2010 Ford Expedition, the sale seemed to go smoothly but during signing the paperwork their sales manager took it upon himself to move forward with going through a 3rd party company they use for out of state purchases, inspections, taxes, tags, title and registration vs. taking care of the inspection, taxes, tags and title when I got back to Maryland myself. He said the company handles their out of state sales, makes the process simple and my tags and registration would come in the mail. I asked if he was sure Maryland participated in that system, if they would accept the Connecticut inspection, he said yes. (It was a Saturday afternoon, no way for me to confirm, so I took his word for it) A couple of weeks go by I reached out to my salesman Robert "Bob" Warning for a status update on my tags, low and behold I'm told that Maryland doesn't accept Connecticut's inspection, so I would have to have it inspected in Maryland. Bob said that Chris said they would reimburse me for the inspection. While that seems like a small bump in the road, I told them I just spent $350 on having my windows tinted because they told me the inspection was taken care of and Maryland won't pass it with the tint (I need it for light sensitivity with my eyes), I would have to have it removed and reinstalled, which means I'd have to pay all of that money again. After going back and forth with Bob and Chris, we agreed that they would reimburse me for the inspection ($87.58) and $150 toward the windows being re-tinted as long as I sent them the receipts. I emailed the receipt for the Maryland State inspection on 3/22/21 and the receipt for the window tint on 4/2/21. When I finally received the tags, they had sent them to the wrong address, thank God the neighbor that received them was honest and brought them to my house. As of today, I still haven't received my reimbursement for either receipt, I have contacted Bob numerous times by phone and text messaging and I keep getting the same response, he'll talk to Chris and get it taken care of. I've talked to Chris a couple of times, he said he has sent the request "upstairs" doesn't know why it hasn't been taken care of. I talked to him (Chris) again this past Wednesday and he said he's just going to pay me out of his pocket and he'll get the dealership to reimburse him (Yeah, sounded strange to me too), but we agreed he was going to send it via PayPal, took my PayPal info and said he'd call his wife and send it over. It's been two days, still haven't received it. At this point all of this just seems like they're trying to frustrate me to the point that I'll just give up, while $237.58 might not seem like a lot of money to a car dealership, a finance manager and a salesman, but it is to me. I'm disabled now, on disability and when you still have a wife and 3 kids to take care of, every penny counts!

I had a particular vehicle that I was searching for (a white 2017 Ford Explorer Sport) and had…read morevisited 8 dealerships over a span of about 1.5 months. I wanted low mileage, with a clean interior and exterior - but I also wanted a fair price. Being that it was the end of 2020, it was harder to find this, as most of the 2017 leases were bought up earlier in the year. I went into the searching and buying process expecting honest, professional, and respectful service. I'll share that dealing with all those other dealerships was frustrating and wore on my patience, but definitely helped me feel confident in my decision to do business with Vachon GMC Cadillac in Putnam, CT! Jim (sales) and Mike (manager) were fantastic. Jim was really friendly and took the edge off the buying process with his conversation. He was honest (admitted that he obviously wanted to make the sale) but didn't apply a lot of pressure and kept it respectful. Not once did he "honey" or "sweetie" me, or act like I was being too picky. When I took it for a test drive, I noted that it didn't sound like it should - that something didn't feel right. They brought it right into the shop to check it out and figured out that one of the tires was slightly unbalanced. They had me take it for another drive after that and it drove like a dream. I pointed out that it looked like one of the roof rails needed a fix and they immediately submitted an order to replace the part. On the day that we came to pick up the vehicle, there was now a chip in the windshield, so they made an appointment for me to come back in a week to have the windshield fixed and the roof rail replaced. Everything was handled perfectly and for the first time in my life, I LOVE my vehicle!! Very pleased with my purchase and my experience at this dealership. Highly recommend reaching out to Jim at Vachon GMC Cadillac if they've got what you're looking for!

Bought a Sierra Denali. It was the best buying experience I have had when purchasing a vehicle…read more Everyone was nice and accommodating. The pricing was great and I received more for my trade-in than I anticipated. The only "complaint" I could make and it is not exclusive to Premier is the amount of time it takes to get through the buying process. If GM can figure out a program to shorten the time going through the purchasing process they will have a leg up on the competition. Ask for Bill Buswell. Excellent sales associate as were the others (Greg, David) that we dealt with. I would DEFINITELY recommend Premier to anyone in the market for a vehicle.

Bought my truck at another dealership and was told when we signed paperwork, that we had free oil…read morechanges for 2 years. Had my last oil change in March. Towed the camper to Florida and back so the mileage went by quick. Went in this week for what I assumed was my last free oil change (bought truck in October 15). Was told I was "out of warranty oil changes". When I questioned why, service guy said "your beyond you 24,000 mile warranty oil changes". I was at 24,756. He said he can change it for $60. Funny I can change it for far less then that in my driveway. When I began to explain about what we had been told when we bought the truck, his reply "yeah I hear that all the time, it's not true". Great. Thanks. I'll take my business elsewhere. He NEVER even tried to make it right. BTW I looked through all my paperwork and see nothing about mileage restrictions on my oil changes. Paperwork states "free oil changes for 2 years from date of signing".

Purchased a Silverado from Jimmy and he was great. Two cars bought with him as salesman and they…read moreare the two best car purchase experiences I have ever had. He is knowledgeable, thorough and respectful. He doesn't apply pressure trying to make you buy now. He wants you to buy the right vehicle, not right now. Highly recommend giving him a visit if you are looking for a General Motors product. Doug Montgomery

There is no sales pressure. They had exactly what I was looking for and got me in and out quickly…read more These guys are super friendly and kind. Definitely recommend.!

Don't ever deal with this group of 5 star idiots! Just got screwed out of $3000!!! 5 months of an…read moreunreliable car that never ran right!! p0302 code every 50 miles or so. their "mechanic" tells us "drive it like you stole it, it will work itself out" . "just give it another 2 weeks, it will fix itself ". 3 months later.. " oh i guess it is a mechanical issue then" 2nd engine lasted 850 miles before that when throwing codes again!! you try to get straight answers they lie straight to your face or cut off contact with them!!!! worst experience in my life!!!!! STAY CLEAR OF THIS PLACE!! ESPECIALLY THE 2007 SATURN AURA XR VIN# 1G8ZV57707F257640!! ALREADY ON IT'S 2ND ENGINE AND TRANSMISSION IS READY TO DROP!!!

Lol this place sucks paid $8k and $1k for a warranty that wasn't honored when I needed had to…read moreactually get state assistance to pay for repairs. Which leads me to my next point, this $8-$10k car has had soo many issues, front end, brakes would be gone within a month because of the issues, (replaced them 3-4 times) at one point if you turned the wheel the car would raise one side higher one sided lower, also the wiring is fucked, doesn't tell you the proper gas reading and constantly says the car is overheating (it's not). Another fun tidbit if you pump gas most the time the car will act like it's full so at most places you have to barely squeeze the pump in order to put gas into the car. I would say it worked well for about 2 months then the car literally has been falling apart ever since and I've put at least another $5k in repairs. Fuck this place. They are con artists and I will never ever buy a vehicle from here again and recommend you don't either. Edit: they also placed a fake auxiliary outlet, none of the outlets in my cars work, once again fuck this place.

I bought a Honda Acty from Jesse at BMB and It was the easiest and most friendly automobile…read moretransaction I've ever experienced. I was nervous about buying a Kei truck, but Jesse walked me through the positives and negatives of owning one of these awesome trucks. Thanks so much for the great experience Jesse!

stopped in last week and spoke with Jesse. from start to finish of buying my new mini. Jesse is…read morevery knowledgeable and professional. He took very good care of me and would recommend him if you are interested in a minI. Thanks for all your help.

The owner is hostile and abusive to customers. He refused to help me even though I am dealing with…read morehardship due to COVID. I had funds and means available for a purchase, and he yelled, cussed and threatened me. This operation is a scam, and DO NOT BUY HERE there are plenty of other options. I think the local news should look into this scam!@#!#!@#!@#!

From the owner: We are a full serviced independent dealer . We have…read morefinancing for everyone ! You are approved 3 easy steps Great car selection easy finance We service your car for less with a staff of ASE certified mechanics

The best car repair shop ever. They are a family owned business and the most honest people you'll…read moreever meet. They will not take advantage of you. If you think something needs repairs, and it doesn't, they will tell you like they did with me on one occasion.. Who does that? Whatever your situation is, believe me you can't go wrong with Sorel's.

After a botched oil change at Valvoline in Danielson, leaking oil all over and Valvoline telling me…read moreit was the oil pan gasket, Sorel's (recommended by Valvoline) came to the rescue and tested my vehicle to see where the leak was coming from. Turns out, it wasn't the oil pan gasket like Valvoline said it was. It was the oil filter housing and due to Valvoline torquing it too much. Great ethics at this place. Will be going there for my oil changes from now on! Sorels won my business.