Gas is bad here. Water in tank or someone's watering down the gas... don't get gas here!!!!!read more

We have a wheel alignment performed on our Honda Ridgeline at Anderson Automotive in September. The…read morewomen that made the appointment was very pleasant and got us in at a convenient day and time. The mechanic was efficient and very informative when I asked him questions about how far the alignment was off to begin with. The price for the work was fair and we will be using them in the future.

Honest and reliable guys over at Jack & Sons. I have taken a…read morefew trucks to them and they have always been straight with me. I would recommend their services.

We got the part we thought we needed and he installed it nicely. Problem was the mechanic didn't…read morediagnose the problem so my truck wasn't fixed after I just paid about $300

To this point I've had a terrible experience with Vachon Ford, particularly my salesman Robert…read more"Bob" Warning and their finance manager Christopher Stockert. Back in February we traveled from Maryland to Connecticut to purchase a low mileage 2010 Ford Expedition, the sale seemed to go smoothly but during signing the paperwork their sales manager took it upon himself to move forward with going through a 3rd party company they use for out of state purchases, inspections, taxes, tags, title and registration vs. taking care of the inspection, taxes, tags and title when I got back to Maryland myself. He said the company handles their out of state sales, makes the process simple and my tags and registration would come in the mail. I asked if he was sure Maryland participated in that system, if they would accept the Connecticut inspection, he said yes. (It was a Saturday afternoon, no way for me to confirm, so I took his word for it) A couple of weeks go by I reached out to my salesman Robert "Bob" Warning for a status update on my tags, low and behold I'm told that Maryland doesn't accept Connecticut's inspection, so I would have to have it inspected in Maryland. Bob said that Chris said they would reimburse me for the inspection. While that seems like a small bump in the road, I told them I just spent $350 on having my windows tinted because they told me the inspection was taken care of and Maryland won't pass it with the tint (I need it for light sensitivity with my eyes), I would have to have it removed and reinstalled, which means I'd have to pay all of that money again. After going back and forth with Bob and Chris, we agreed that they would reimburse me for the inspection ($87.58) and $150 toward the windows being re-tinted as long as I sent them the receipts. I emailed the receipt for the Maryland State inspection on 3/22/21 and the receipt for the window tint on 4/2/21. When I finally received the tags, they had sent them to the wrong address, thank God the neighbor that received them was honest and brought them to my house. As of today, I still haven't received my reimbursement for either receipt, I have contacted Bob numerous times by phone and text messaging and I keep getting the same response, he'll talk to Chris and get it taken care of. I've talked to Chris a couple of times, he said he has sent the request "upstairs" doesn't know why it hasn't been taken care of. I talked to him (Chris) again this past Wednesday and he said he's just going to pay me out of his pocket and he'll get the dealership to reimburse him (Yeah, sounded strange to me too), but we agreed he was going to send it via PayPal, took my PayPal info and said he'd call his wife and send it over. It's been two days, still haven't received it. At this point all of this just seems like they're trying to frustrate me to the point that I'll just give up, while $237.58 might not seem like a lot of money to a car dealership, a finance manager and a salesman, but it is to me. I'm disabled now, on disability and when you still have a wife and 3 kids to take care of, every penny counts!

I had a particular vehicle that I was searching for (a white 2017 Ford Explorer Sport) and had…read morevisited 8 dealerships over a span of about 1.5 months. I wanted low mileage, with a clean interior and exterior - but I also wanted a fair price. Being that it was the end of 2020, it was harder to find this, as most of the 2017 leases were bought up earlier in the year. I went into the searching and buying process expecting honest, professional, and respectful service. I'll share that dealing with all those other dealerships was frustrating and wore on my patience, but definitely helped me feel confident in my decision to do business with Vachon GMC Cadillac in Putnam, CT! Jim (sales) and Mike (manager) were fantastic. Jim was really friendly and took the edge off the buying process with his conversation. He was honest (admitted that he obviously wanted to make the sale) but didn't apply a lot of pressure and kept it respectful. Not once did he "honey" or "sweetie" me, or act like I was being too picky. When I took it for a test drive, I noted that it didn't sound like it should - that something didn't feel right. They brought it right into the shop to check it out and figured out that one of the tires was slightly unbalanced. They had me take it for another drive after that and it drove like a dream. I pointed out that it looked like one of the roof rails needed a fix and they immediately submitted an order to replace the part. On the day that we came to pick up the vehicle, there was now a chip in the windshield, so they made an appointment for me to come back in a week to have the windshield fixed and the roof rail replaced. Everything was handled perfectly and for the first time in my life, I LOVE my vehicle!! Very pleased with my purchase and my experience at this dealership. Highly recommend reaching out to Jim at Vachon GMC Cadillac if they've got what you're looking for!

Dormans Auto sold us a 2017 Ford F250 that had serious issues almost immediately after purchase…read more Within 75 miles of driving it home, the engine began making a loud ticking noise, which strongly suggests the problem existed at the time of sale. We brought the truck back multiple times, spending hours traveling, but their attempted repairs didn't fix the issue and their explanations were inaccurate. Since then, additional problems have surfaced, including oil leaks (front differential and rear main seal), non-working heat/defrost, electrical issues with lights, a broken radio, and a non-functioning passenger window. We also had concerns with how the deal was handled upfront, including being encouraged to temporarily change insurance in a way that could be considered misrepresentation just to satisfy the bank. Despite giving them opportunities to make it right, Dormans Auto has refused to repair the vehicle or take responsibility. Very disappointing experience and lack of professionalism. Would not recommend.

Every single time we have needed to take a vehicle to Dorman's Auto, whether it be for an…read moreinspection, maintenance, recall or repair, we have received top-notch service and care across the board. Everyone from the office staff to the technicians are courteous, knowledgeable and offer personalized customer service. I really trust that when it comes to our family vehicles, we are in good hands at Dorman's. As a busy mom, I appreciate that they always get us scheduled in right away whenever I call (ie: inspection expires this week!) and get our vehicles serviced quickly so that we are right back in our cars ASAP. I appreciate having a reliable and affordable auto service shop I can count on year after year. Thanks Dorman's, you guys rock!

We were there looking at the vehicle. There's we're no sales representative coming out to help us…read moreif we need any assistance. It was disappointing. I'm not ever going back there again.

Everyone is so kind and so helpful! They have great deals and are always quick at responding and…read moregetting you in if you need any help with repairs. I have gone back many times and always have a positive experience.

Just got my car back and couldn't be happier. My friend's son (new driver) backed into my car and…read morethe bumper pins released (very lucky, and minor damage). Didn't want to put it through his insurance , so took to a couple auto body shops for a quote. 1st one (unnamed, but on Frenchtown Rd in EG) said to run it through the insurance and to leave it bc there's lots of damage underneath . Then I saw Rich at Nick's. In 3 minutes he saw the car, had a tech look at it (no damage underneath and just a missing pin) and toor care of it , 20 minutes job. !! Couldn't be happier with them!!!

I have to say these guys have only been accommodating and helpful!!!…read more My College age son has had a number of car related incidents over the past 4 years. He's needed repair work and they have always done a great job & in a timely manner. Only recently did I become involved, as a Mom, ( Yep with a bit of financial aid !?) and have to say they were so polite and thoughtful with me too. I would recommend this team anytime!

This is a small, family owned Ford dealership in business since 1922. The grandson of the founder…read moreruns the business. I recently brought my 2015 Ford there for work that other Ford dealers apparently didn't find profitable enough to do (upgrading a navigation and infotainment system). Bowen's work was perfect. Everything worked exactly as it was supposed to. They left the car clean and tidy, with no mess or ragged edges. The project involved taking the dashboard apart, which had many potential problems and points of failure. Bowen's did it right the first time, and charged a very reasonable price. Being a small family owned business, it's clear the owner cares about the quality of their work. The owner isn't somewhere hundreds of miles away - he's sitting on a stool in the service area right when you walk in. It's clear they're invested in their work, and committed to doing a good job. Even though I live over an hour away, I'll be bringing my car exclusively to Bowen's for all future service and work. It's worth the drive for a place that does reliable, quality, and reasonably priced work (which hasn't been my general experience with most other dealerships).

These people are the best and so reasonable in their prices I would not hesitate to recommend them…read more! Edward paquette Woodstock ct

March , 2016 Its been a long time since I…read moreneeded a body shop , So I starting from scratch , I stopped @ AAB first,, based on location , & being on my insurrance companies list of shops , A plus was they have top of the line rentals right there .I was impressed as soon as I walked in the door . the offices was spotlass . as we spoke there were already on line with my insurance company . I was told to leave my badly smashed up Tacoma there on Monday .02/29/16 & with luck I would have it in two weeks or so . well to my surprize on the 7th business day 03/08/16 ,I received a call from Mike Gemma [Owner] that I was all set .I went to pick it up & it looked great ..repaired & detalied . I can,t thank the staff enough fot the professionalism I was shown & it showed on their work . I hope I don,t have to see then again , But if I do I know I,ll be in good hands Thanks again Mike M. [AKA CLAMMER} PS I havn,t forgotten the L/N,s

Great service! Mike+Tina are personable and reliable…read more They repaired our car ahead of schedule, and it has as great a ride as prior to our accident. My 90 year old Dad really needed his car back and Mike made sure he had it back pronto! Recommend highly!