I called to see if they could fit me in and although they couldn't I received great advice and a…read morereferral to a place that might be able to. Really appreciated how much the owner cares about what he does and his customers.

Dave has been my go to mechanic for years. He's extremely knowledgeable, and will give you an…read moreeducation on what's going on with your car. He won't try to upsell you anything you don't need, and he'll try to find the best solution to save you money, and solve your issue. When you find a mechanic with integrity, you're loyal for life. I recommend him to all my friends and family, and don't trust anyone else with my vehicles.

Dormans Auto sold us a 2017 Ford F250 that had serious issues almost immediately after purchase…read more Within 75 miles of driving it home, the engine began making a loud ticking noise, which strongly suggests the problem existed at the time of sale. We brought the truck back multiple times, spending hours traveling, but their attempted repairs didn't fix the issue and their explanations were inaccurate. Since then, additional problems have surfaced, including oil leaks (front differential and rear main seal), non-working heat/defrost, electrical issues with lights, a broken radio, and a non-functioning passenger window. We also had concerns with how the deal was handled upfront, including being encouraged to temporarily change insurance in a way that could be considered misrepresentation just to satisfy the bank. Despite giving them opportunities to make it right, Dormans Auto has refused to repair the vehicle or take responsibility. Very disappointing experience and lack of professionalism. Would not recommend.

Every single time we have needed to take a vehicle to Dorman's Auto, whether it be for an…read moreinspection, maintenance, recall or repair, we have received top-notch service and care across the board. Everyone from the office staff to the technicians are courteous, knowledgeable and offer personalized customer service. I really trust that when it comes to our family vehicles, we are in good hands at Dorman's. As a busy mom, I appreciate that they always get us scheduled in right away whenever I call (ie: inspection expires this week!) and get our vehicles serviced quickly so that we are right back in our cars ASAP. I appreciate having a reliable and affordable auto service shop I can count on year after year. Thanks Dorman's, you guys rock!

Jay was awesome! A quick deal and we were on our way! The easiest car buying experience everread more

Jay is great! Quoted me a number for my trade-in over the phone and that number didn't change when…read moreI arrived. Nice guy easy to talk to.

To this point I've had a terrible experience with Vachon Ford, particularly my salesman Robert…read more"Bob" Warning and their finance manager Christopher Stockert. Back in February we traveled from Maryland to Connecticut to purchase a low mileage 2010 Ford Expedition, the sale seemed to go smoothly but during signing the paperwork their sales manager took it upon himself to move forward with going through a 3rd party company they use for out of state purchases, inspections, taxes, tags, title and registration vs. taking care of the inspection, taxes, tags and title when I got back to Maryland myself. He said the company handles their out of state sales, makes the process simple and my tags and registration would come in the mail. I asked if he was sure Maryland participated in that system, if they would accept the Connecticut inspection, he said yes. (It was a Saturday afternoon, no way for me to confirm, so I took his word for it) A couple of weeks go by I reached out to my salesman Robert "Bob" Warning for a status update on my tags, low and behold I'm told that Maryland doesn't accept Connecticut's inspection, so I would have to have it inspected in Maryland. Bob said that Chris said they would reimburse me for the inspection. While that seems like a small bump in the road, I told them I just spent $350 on having my windows tinted because they told me the inspection was taken care of and Maryland won't pass it with the tint (I need it for light sensitivity with my eyes), I would have to have it removed and reinstalled, which means I'd have to pay all of that money again. After going back and forth with Bob and Chris, we agreed that they would reimburse me for the inspection ($87.58) and $150 toward the windows being re-tinted as long as I sent them the receipts. I emailed the receipt for the Maryland State inspection on 3/22/21 and the receipt for the window tint on 4/2/21. When I finally received the tags, they had sent them to the wrong address, thank God the neighbor that received them was honest and brought them to my house. As of today, I still haven't received my reimbursement for either receipt, I have contacted Bob numerous times by phone and text messaging and I keep getting the same response, he'll talk to Chris and get it taken care of. I've talked to Chris a couple of times, he said he has sent the request "upstairs" doesn't know why it hasn't been taken care of. I talked to him (Chris) again this past Wednesday and he said he's just going to pay me out of his pocket and he'll get the dealership to reimburse him (Yeah, sounded strange to me too), but we agreed he was going to send it via PayPal, took my PayPal info and said he'd call his wife and send it over. It's been two days, still haven't received it. At this point all of this just seems like they're trying to frustrate me to the point that I'll just give up, while $237.58 might not seem like a lot of money to a car dealership, a finance manager and a salesman, but it is to me. I'm disabled now, on disability and when you still have a wife and 3 kids to take care of, every penny counts!

I had a particular vehicle that I was searching for (a white 2017 Ford Explorer Sport) and had…read morevisited 8 dealerships over a span of about 1.5 months. I wanted low mileage, with a clean interior and exterior - but I also wanted a fair price. Being that it was the end of 2020, it was harder to find this, as most of the 2017 leases were bought up earlier in the year. I went into the searching and buying process expecting honest, professional, and respectful service. I'll share that dealing with all those other dealerships was frustrating and wore on my patience, but definitely helped me feel confident in my decision to do business with Vachon GMC Cadillac in Putnam, CT! Jim (sales) and Mike (manager) were fantastic. Jim was really friendly and took the edge off the buying process with his conversation. He was honest (admitted that he obviously wanted to make the sale) but didn't apply a lot of pressure and kept it respectful. Not once did he "honey" or "sweetie" me, or act like I was being too picky. When I took it for a test drive, I noted that it didn't sound like it should - that something didn't feel right. They brought it right into the shop to check it out and figured out that one of the tires was slightly unbalanced. They had me take it for another drive after that and it drove like a dream. I pointed out that it looked like one of the roof rails needed a fix and they immediately submitted an order to replace the part. On the day that we came to pick up the vehicle, there was now a chip in the windshield, so they made an appointment for me to come back in a week to have the windshield fixed and the roof rail replaced. Everything was handled perfectly and for the first time in my life, I LOVE my vehicle!! Very pleased with my purchase and my experience at this dealership. Highly recommend reaching out to Jim at Vachon GMC Cadillac if they've got what you're looking for!

I heard a noise from the front of my 2006 Mazda 6. I took it to Firestone where I had been doing…read moremost of my services, because I was fed up with cheap, but non-fixing mechanics. They told me that it was a front wheel bearing and hub and wanted to charge around $450. I was referred to B and L from a co-worker and when I called for an estimate, Dave picked up was very friendly and told me that it would be 287$! I scheduled an appointment for the next day, brought it in early and in less than 2 hours, they gave me a correct diagnosis (loose wheels [which Firestone had put on], leaking power steering fluid) and they put on my passenger side view mirror for just $80! I am definitely taking my car here again. Great customer service and as of now no noise in my car! Thanks Dave! Thanks B and L!

Great place! Had my car inspected and TPMS reset. Dave was knowable, professional, efficient,…read moreflexible and economical. I and my family will be using their services as they are need in the future!!!

This people are amazing. Fix my car in 1.2.3 and with a good price, people tried to charge me a lot…read moreof money but when i came here they where honest and fixed it for a eye opening price. Also gave the an 100 tip for the amazing service. I'm coming back for sure they know what are they doing.

Beware of getting any work done here nefarious practices. I went there for refrigerant for ac. The…read moremachine used leaked while it was used to diagnose my escalade. He sends me to CentralAutoRadiator. They did the same thing and it worked. I go back to the guy tell him its a matter of principle that he should return a dollar 30.00 charge. He did not state that there was a diagnostic charge at all. The guy he sent me to said please don't involve me they send me a lot of people. Upon stating that I realized I am not the only one they have done this to. It seems that they make a $30 charge upon checking your vehicle. Then they tell you hey, you need a flush go here. CARadiator doesn't know anything about it. They make $30 for doing nothing. STAY AWAY. I will be disputing it with my bank just because they guy treated me poorly.

My review is for the Fidelity extended service contracts that they sell…read more This is the only place that I know of that will allow you to quote and buy a warranty online entirely. Fair, transparent pricing and hassle free process. Additionally, Michael Bernardo provided me with outstanding customer service. First time I was looking to use the service contract, the garage I brought my car to points out that some part of the contract was incorrectly filled by me and that Fidelity wasn't able to provide coverage unless corrected. Contacted Michael who was on it very quickly and things went smoothly from there. Keep in mind, this was my error and he took the time to make sure things went OK. I was expecting to be SOL but was glad this was not the case. Thank you so much for your help!

I wanted to share an update as an owner of CPO S90 2018 which was 5 years / unlimited miles , I…read morejust saw the recent updates that you can only extend from your original selling dealer , this generated two Major issues. 1- I bought the car online from different far State . ( I can't Go to them in person) . 2- I had pleasant experience with them so they did try to help but the dealer owner push only 3rd party warranty and does not sell any CPO Extension. I have tried to reach to dealers in my state (Washinton & Oregon) they all had 3rd party warranty and all of them were extremely expensive, cheapest was 3500 for 24 k miles extra / 2 more years. This is where Michael Bernardo shines @SteingoldVolvoCars . he was solution oriented. After sharing with him the original selling dealer does not sell extensions, he was able to get an exception from Volvo and extended the CPO warranty to 10 years / 100 k miles. By Far in any type of calculation the CPO Price for extensions is most cost effective and most secure choice for peace of mind Was Michael. after choosing the coverage I want and made a payment , within 12 hours he got the extension signed and sent . for anyone in the same position or live in same zone (Portland Oregon / Vancouver Washinton) . Make sure you reach to Michael Bernardo and share if your original dealer does not extend / sell CPO extensions and see what your choices is I can guarantee that he would be the most trustful / most cost effective for your Volvo needs . Finally, I appreciate @SteingoldVolvoCars transparent pricing online . Amr

Can't say enough about my car buying experience with Coventry! I found the car I wanted on their…read moresite, spoke with Scott who was a true hassle-free gentleman. He sent me many extra pictures of the car, both inside, out and full undercarriage. He also had the car taken to a Chevy dealer who went over the car front to rear. It was is indeed, in superb condition! We struck a deal, and me being in California and not coming east for three weeks, they stored the car for me, detailed and serviced it. Upon arrival, I found the car to be far and away BETTER than I had expected! I highly recommend Coventry to anyone looking for a car. Scott was a pleasure to deal with and also sent me pictures of my car as the weeks ticked by ever so slowly to the day I would arrive there. Great Dealership! Great people!

Seems like an honest car dealership (yes the statement may seem "oxymoronic"...)…read more Focused on German cars. Go for it!