I don't normally ever leave bad reviews but i do wish it was a better experience being so close to…read morewhere i live. I haven't gotten my nails done in a long time however I had gone quite frequently in the past to an amazing nail technician and place. One - it's very cold in there. Not too pleasant when you're sitting there for nails, and wearing fairly warm shoes. Two - the "quick dry" spray doesn't dry. Not to put your coat on isn't an option in the winter in New England. Having a place to dry your nails needs to be in place or atleast communicating to your client just sit here for x more minutes then we can check them. And lastly a smooth looking nail is expected when you pay for nails. I do my nails all the time at home the only different is that smooth finish you hope to achieve by a nail technician. The simple nail art did come out beautiful. Honestly, the salon itself is a no for me altogether with a less than average experience. I don't recommend it. I can be more specific of other issues but I honestly don't like leaving these kinds of reviews. I think the salon owner needs to pay more attention to details while there are far too many nail salons to choose from that capitalize on one of these issues. Maybe it was a bad first experience but i won't be returning.

I went to The Nail & Wax Room for a spa manicure, and I loved my experience. The spa manicure was…read moreamazing and Gracie did a great job. I'll definitely return!

First time here and impressed with the customer service. Super nice family and quality job. I came…read morein 5 minutes to closing time without realizing it and they still took me. Had a lovely conversation with the mom who did a great job with my pedicure and was thorough with the spa massage. Will definitely make this a regular spot!

Excellent service... clean, friendly staff and owners. I felt very welcome…read more Good good good

I wouldn't recommend going here. Overpriced, very rushed,…read morepoor customer service, and the staff is always distracted and concerned the most when it comes time to pay. I recently got a pedicure and it took less than 20 minutes. Also most times I get gel they chip within a few days. Don't waste your time or money here.

I would not recommend Gel Factory Nails. While the salon is on the pricier side, the quality and…read moreservice did not match the cost. The staff always seems rushed just to get clients in and out quickly, which shows in the final result. For example, trying to remove your fingernail polish when getting a pedicure, how unrelaxing is that?! They also use a strange brush-on product to remove gel polish instead of foil and regular acetone, the process felt rushed and extremely harsh on my nails. The most disappointing experience was before my wedding. I had called in advance to schedule my appointment for my wedding nails, and when I arrived they even greeted me by saying, "You're the bride!" Unfortunately, just two days later, two of my gel nails chipped and another one chipped the day after that, which is unheard of for GEL! I ended up having to get them completely redone the day before my wedding, which was incredibly stressful and frustrating. Sadly, chipped gel nails had happened to me here once before this incident too, but I brushed it off at the time. Unfortunately, I gave them the benefit of the doubt when I shouldn't have. For the prices they charge, I expected much better quality and longer-lasting gel manicures. Sadly, this experience left me very disappointed, and I will not be returning and advising friends to not go here.

I wouldn't return here even though my daughter likes the way they do her nails with a gel buildup…read more The place is dirty, dusty, nails all over the floor everywhere. My daughter loves the designs they do however. My husband & I went together for pedis and I said never again they use a dremel instead of a file even on your toenails no cleaning in between customers, gross. The massages with the spa pedicures were lackluster and they charge $10 more dollars for mens pedicures. I told her I'd pay literally anywhere else for her manis because this place is not it.

Went here for first time. Maria did my pedicure and manicure and did a great job. Place is nice and…read moreclean. The only thing I did not like was them charging tax on a gift card which should be used as cash.

I came here from CT and let me tell you Julie was amazing and did my nails gel and Anna did a…read morepedicure and they both were amazing. quick and such a beautiful job. I will def be back.

This was literally the best pedicure I have ever had in my life. They start by trimming and…read morepainting your nails, ensuring there are no ingrown nails before moving on. After that, they place your feet in a tub and scrub them thoroughly. The massage they give your legs and feet is incredible--it's the best I've ever experienced. The staff is also incredibly sweet and kind. There are two Latin women who are just as nice as can be, and I absolutely love them! Tha k you for blessing me today

Naomi is absolutely amazing. She does outstanding work. I have never had a gel manicure last as…read morelong as hers! She's kind, professional, and flexible. Her and her mom are amazing people and i have recommended her to so many friends!!

I had a pedicure with Tony on 7 March. When using the pumice file he was rough. Although I was…read morebleeding as a result, I was still charged full price. A week later I still can not wear shoes - only flip flops. I tried to upload a photograph ....

This nail salon is clean, professional, efficient. I just moved to the area and already can't wait…read moreto go back. I got a regular pedicure with Leo first. I thought I maybe died and went to heaven with the hot stones and the hot towel. He was great- made sure I left with the smoothest heels and well filed nails. I had a gel mani with Holly? Next. She was precise and intentional with the filing and painting. The best amount of pressure for a hand massage. I would have been cool with it lasting 30more minutes. Color selection was good for gel paint but I got the idea there may be a better selection with dip. Pricing was fair. Overall I think this place is 5 stars because it's VERY clean, relaxing environment and everyone was so attentive and polite. I love when I can get my nails done in a place that is friendly without being overly talkative. Relaxing and centering. I will be back. Like tomorrow. Lol jk- but soon!

I have been going to MJ for years now, and I am never disappointed. I trust them with my manicures,…read morepedicures, and eyebrow waxing. I never go anywhere else! All artists are talented!

I researched Yelp and seen that this place had good reviews. I didn't make an appointment but knew…read morethat I wanted a manicure and my toes painted. I was told I could only get one (which I was going to just walk out) but I decided to go with the manicure. The tech did a good job. As it was time to leave I was at the register next to another customer that asked if she could get a pedicure. For some reason they wanted me to pay prior to her (maybe because they were going to do her pedicure). I paid and waited for that customer to leave behind me. Never happened. Let's just say she most likely received all her services she requested. I won't return because this was my first time not getting all the services I requested. I don't want to say they were bad but what's right is right. Had I gotten all my requests I would've given them another chance. I must say the price was reasonable and there were many nail polish colors.