I can't express how grateful and happy I was with the service Mr. Rooter preformed…read more Previous to their visit we had a different drain co. technician visit and after working on drain said it was most likely going to mean jackhammering till we found problem in our finished basement. Decided to get a second opinion as I did not feel real confident with the tech. Mr. Rooter dispatch was so pleasant and sent Konrad out to investigate. He actually got through the problem with very little effort and put us at easy. He was punctual, very neat and tidy and also did free plumbing inspection. He also left us with info on how to care for the drains so we do not have another occurrence. I was extremely happy and grateful.

These guys are very expensive & will not take on a job if there's anything off code involved.read more

We experienced significant issues with defective piping and ultimately decided to have Graham and…read morehis team replace all of the plumbing in our home. We intentionally chose Urban Piping despite their quote being approximately $10,000 higher than another comparable option, as we did not want to cut corners and were led to believe we were paying for higher quality and professionalism. During the planning stage, Graham walked us through the process and made several assurances, including that entire walls would be repainted whenever possible. In practice, this did not occur on any wall in our home. He also stated that Urban Piping maintained quality by having drywall and painters on staff. This was not true. Instead, Prime Painting from Edmonton was subcontracted, staying in a hotel while working on our home. On multiple occasions, they complained that they were not being paid enough whenever we raised concerns about the quality of their work. After Urban Piping completed the plumbing, they had to return multiple times to correct serious errors. These included supporting previously unsupported piping on our water softener so the door could open, correcting a humidifier line that had been plumbed incorrectly, switching reversed hot and cold-water lines on a tap, and cutting into our newly finished ceiling to fix reverse osmosis lines that had been installed incorrectly and were effectively plumbed in a closed loop doing nothing. They also moved our brand-new refrigerator (which was on wheels) without lifting the leveling legs, resulting in damaged hardwood flooring and a broken fridge leg. While the plumbing issues were eventually corrected, the damaged fridge leg was never replaced. The drywall and painting work was the worst we have ever seen. The surfaces were not sanded, the paint color did not match, and the sheen was incorrect. The work appeared to consist of rough troweling followed by immediate painting. One closet looked as though it had been painted in a matter of minutes using a fence brush. We ultimately spent approximately $1,000 sanding and repainting nearly all of the affected areas upstairs, including repainting entire walls. Our contract included applying knockdown texture to the entire basement ceiling to avoid visible patchwork. Instead, fixtures were not removed, surfaces were not leveled, and large sections of drywall compound were applied with minimal sanding. In some areas, there were height differences of approximately 1/2 inch over a 12-inch span, with compound exceeding 1/4 inch in thickness. The contractor we hired to fix the ceiling described it as "one of the worst jobs they had ever seen." It cost us nearly $6,000 and 10 days of work to scrape the entire ceiling, remove sections of drywall, re-board areas, and reapply knockdown texture properly. Additionally, painter's tape was left on the walls for weeks, resulting in paint being pulled off when removed. Rather than addressing this correctly, the painters attempted to simply paint over the damaged areas. Ultimately, we asked Urban Piping to leave the project because Prime Painting continued to worsen the condition of our home with each return visit. Urban Piping reduced the invoice by $1,900, leaving us out approximately $5,000 in additional repair costs. This was followed by a two-month effort to obtain a required letter for insurance purposes. Despite repeated texts, emails, and phone calls, responses were delayed or nonexistent. We were incorrectly told we had not paid in full; once this error was finally acknowledged, payment was confirmed and the letter was eventually issued. This experience went about as poorly as it could have. Based on the positive reviews, we expected professionalism and quality. Instead, we encountered repeated mistakes, poor workmanship, and significant additional costs. Save yourself the expense and frustration and choose another company.

Can't comment on their work because they never responded to my request for a quote. Receptionist…read morewas difficult to understand but asked if their estimator could call back in the next 2 hours. I waited but no call nor did they contact me in the following days. Guess they have enough business they don't want mine!

Exceptional Emergency Hot Water Tank Replacement Service - Pete the Plumber…read moreDudes - Jim and Sam F I wanted to take a moment to recognize the outstanding service I received during my hot water tank replacement Aug 5. I came home to find a tank that was not happy, this was clear as the water was running from my trusted tank. This was a 1st for me as a homeowner. I called Pete the Plumber! First, my warranty was honored exactly as promised. I had purchased the 10-year protection plan, and there were no issues whatsoever. The technician confirmed the warranty coverage, and there were no unexpected costs for the replacement tank itself. Given that the failure occurred outside of normal business hours, I was especially grateful that emergency service was available. The experience started with a call to the 24-hour support line, where I spoke with Jim. He was professional, efficient, and took all the necessary details of the situation. After sending the requested information, I was contacted within approximately 15 minutes by Sam F., the technician assigned to the call. Sam provided exceptional service from start to finish: Called promptly and provided an estimated arrival time. Confirmed warranty coverage and any applicable fees upfront. Reviewed the photos I had shared and, through his experience, immediately understood what was required. Called again when he was approximately 20 minutes away with the replacement tank. Arrived prepared and ready to get the job done. Sam executed his work and shared all the details with me as he worked. Sam provided some valuable advice and was able to talk basic language to help me understand the processes and how the system works. He shared insight and valued experience to help me make the choices best for my home. What impressed me most was Sam's knowledge, communication, and professionalism. He clearly knew exactly what was needed before arriving, which made the entire process smooth and stress-free. When you're dealing with a hot water tank failure after hours, that level of confidence and responsiveness makes a huge difference. Thank you to Jim, Sam F., and the entire team for providing fast, professional, and customer-focused service. It's refreshing to see a company stand behind its warranty and deliver such exceptional emergency support when it matters most.​‌ Client and Strong Supporter​‌ Rob

Toby was fast, quick to isolate the issues and repair both toilets. Wow. Nice guy! An excellent…read morecommand of the English language! I will be requesting for him again. Pete the Plumber I AM your new client! Thanks

Requested a quote to have a furnace replaced in my house as Knight had a $1500 off promotion for…read morethe goodman furnances they provide. A estimator came and wouldn't provide any written quote instead specifically said they dont do written quotes, so I had to take down any notes myself. We asked for a quote for the exact model of goodman that I had quoted from another company and the price came to $2000 more for the exact same thing! And thats with the $1500 off already!!!. They then proceeded to tell us that our water heater needed to be replaced also although it was only a year old!! Bunch of scammers at this company

Dan B. suggested a tankless hot water heater when our two tanks finally quit working. So happy we…read morewent with his suggestion. Mike, Mark and Aaron did an amazing job on the installation! Hot water is working great!

AGAIN TODAY 5 STARS Clayton was here today to do our annual…read moreA/C unit service. Clayton is very experienced and quick and efficient. He also provided me with some advice on a couple questions that I had. Happy to have him here today, perhaps we might see him again sometime. We have always had very very good people here from Arpi's which is why we chose them to replace and service our furnace, A/C and hot water tank. Thank you Clayton and Arpi's Randy W

Last year I had a water heater installed and the experience was fantastic. 1 year later not so…read moremuch getting a furnace. The installation went fine but dealing with the billing has been a nightmare. First, charging me for something I didn't need and then trying to get the money back a nightmare. Had it installed on the 24th of September and now 4 days later they are offering better rebates. They could have told me to wait a few days for a better deal.

On Oct 29, 2025 I requested a quote from Mr. Mike's Plumbing to cap off a gas line to a fireplace…read morethat I was removing. The representative arrived and advised he had to do an inspection of the gas line to determine what needed to be done and ensure that it was in good condition and that there would be a charge for the inspection. He spent about 15 minutes inspecting and advised that he would have to make a number of holes in the dry wall ceiling below the fireplace to find where the gas line could be capped off. I advised him and showed him a hole that I had cut in the floor as I was replacing the floor and that the gas line could be capped off within a few feet of the fireplace. You could see the direction that the gas line was running through the hole. He also advised that their service trucks were well stocked with all the materials that would be required to cap off the gas line. He then called the technician who was to do the work and advised him of what had to be done. In addition he made a number of calls to his other customers and spent approximately 1 hour at my place mostly spent on making calls to other customers. The technician arrived to start doing the work around 8:00 PM. I had already cut the hole in the floor to fully expose the connection that had to be capped and it would only require the disconnection of the gas line to the fireplace and put a simple cap on it. He shut off the gas line and went to his truck to get the cap. He was there for almost half an hour searching for the cap but didn't have one so he fashioned something together using about 4 fittings to cap off the line. I went down stairs while he started on the work of disconnect the gas line from the main line. I heard him struggling for about 15 minutes to try to disconnect the gas line from the main line so I went upstairs to see what the problem was. I observed that he was tightening the fitting instead of turning it the right way to loosen it. I explained to him that he had to turn it the opposite way to loosen it which he did successfully. I would think that disconnecting the small gas line and capping it could easily have been done within about half an hour at the most by a competent gas fitter. He finally finished capping the line off and advised that it was company policy that he now had to re-inspect the work which would be an additional charge for his inspection. I asked him what he was going to inspect and he couldn't explain what he was inspecting for. He then went to his truck and phoned his office I presume to get direction on how to handle this inspection. He came back and advised me that I did not have to pay for an additional inspection. The total charge for this fiasco was $488.23 which would have been over $100.00 more if they had not cancelled the charge for the second inspection. It is my opinion that the incompetence of the company and the cost of disconnecting a fully exposed gas line and capping it off which could have been done with 1 cap with easy access is excessive. This is taking advantage of senior citizens. The owner of the company did not return my call although they did offer to give me $50 back which I refused. If there was a rating of less than 1 I would have certainly given it to this company.

I had a very disappointing experience with Mr. Mike's Plumbing. I was explicitly told ahead of time…read morethat the furnace diagnostic would cost $69. The technician came, took photos, placed advertising magnets on my equipment, and did some very light cleaning around the furnace area. No repair was completed and my issue was not resolved. I was then charged close to $500, which was a huge surprise. I was told the visit would be about two hours, but the time was extended to around 2.5 hours due to the technician saying he was waiting on pricing - something I had no control over. In my opinion, the work performed did not match the price charged, especially since the original diagnostic fee was clearly communicated as $69 and no fix was provided. Based on my experience, I would strongly recommend getting all pricing clearly confirmed in writing before booking.

Dave is wonderful. Our furnace stopped working late one night, and Dave was available to…read moretroubleshoot with us right away. He had the issue sorted out very quickly, and our house began to warm up. He was professional, kind, and very prompt. Could not recommend anyone above him!

Dave and his crew were our saviors over the holiday break. We had our hot water tank go and it was…read moreclear that Accell Plumbing made it a priority to ensure that my family and I had hot water as soon as possible. Dave took the time to explain everything to us and made sure we understood how our new tank works. The experience we had with Accell was very professional and as a bonus it all came at a great price!

This review was posted yesterday and taken down after a request from the business owner who offered…read moreme a $250 discount to do so. I have decided to skip the discount and post my review as I feel taking the discount is being paid to keep quiet and not complain. I would rather keep my integrity intact by being honest about my experience so others don't make my mistake. I hesitated to write this review as the person who did our repairs is a friend of the family (was). However, the prices quoted were exorbitant for what was done. All we requested was flappers to be replaced in two older toilets that were taking longer to fill when flushed. We also had a kitchen spray faucet that when shut off wouldn't stop spraying. Because it was under warranty, Moen had sent us a new one, but we needed it installed. Because my husband had recent surgery he couldn't get under the sink to attach and wasn't able to do the toilet repairs. As mentioned, we used a plumber we had used for years, however with a different company, and had no previous issues with service or prices. We were given three options. The first was to replace all three toilets in the home (even though we only needed two fixed). The quote for three installed toilets was over $4,000. To replace the spray faucet we were quoted over $600.00.....we already had the replacement spray attachment so we didn't need a new faucet, just the spray attachment connected. When I questioned it, we were told to soak the old one in vinegar and see if that helped stop the spraying.The other option for the toilets was to repair them and that was to put in a new valve, flapper and supply hose. To do the first one was $477, to do the second, even though identical, was $385.00. The last option was to pay the service fee and do nothing. I should have taken that option but it's hard to say no to a family friend. In retrospect this family friend had no problem in overcharging.....it's a business. The repairs took a half hour....45 minutes tops and our bill was $959.00 for the two toilets including tax and service dispatch. I don't understand why two identical repairs (supply and install fill valve, flapper and supply hose) are charged $477 for one and $385 for the other. This company was on our agenda to contact for a new furnace and water heater this summer but no longer. I also no longer feel comfortable dealing with this company after today's exchange with the owner. He continued to repeat was that we are paying for trained and qualified staff. When I asked him to give a breakdown on the hourly rate and cost of supplies, he told me that they don't do that. That means there is no transparency. As the conversation continued, he became fairly nasty and belligerent and questioned MY integrity in posting the review. I have done many reviews on companies before and this is the first one star and bad review I have ever given.They say "buyer beware" for a reason. In the meantime, we still have a faucet where we can't use the spray part, but that's better than spending $600 to attach it. I've learned my lesson the hard way and had a sleepless night trying to decide whether to accept any kind of discount and keep quiet or tell it like it is. Even with a $250 discount a $700 bill for parts and labour is over the top for supplying and replacing a valve line, flapper and supply hose for two toilets. While I thought about whether or not to accept the discount, I contacted three other 5 star plumbing companies and asked if they could give me a ballpark quote for the exact same service we had received and copied what had been done from our invoice. I heard back from two of them quite quickly. One gave me a ballpark of $400-450 including a service fee for coming out. The other quoted me $562.50 (breaking down parts and labour), including the service fee. These were more in line with what I had expected yesterday and I wish I had contacted them first. I cannot in good conscience recommend this company. There were a few other issues that happened that I have not mentioned at this point, but have run out of room :-(

My family and I were experiencing a clogged kitchen sink and needed some help with the problem…read more I call last night and was able to schedule an appointment for the next day. Josh showed up on time and took a look at the problem. After a short chat and diagnose, Josh gave me two prices and I told him to start working. He was quick to finish the job and described what he did. I was very happy with the work and professionalism that was shown. If I have any more plumbing problem, I will be sure to call them.

Blair just parachuted into our place today to fix a polyB hot water line that split in our…read moremechanical room yesterday. Mechanical room was soaked as was I before I could shut the main water valve off. I saw Blairs reviews here and asked him he could stop in on Monday (large leak happened Saturday night) as I didn't want to pay off hour premium pricing as I've experienced in the past. Blair called me up and said you can't be without water and that his price would be the same either way, which was very reasonable. Such a nice change from what we've experienced in the past! Super professional, very efficient, cleaned up-took away all the old components and takes Paypal! Thank you Blair, my family couldn't be happier! Will be recommending you to everyone we know!

Made an appointment and he was a no-show. Called him the next day and he claimed that he had left…read moreme a message on my cell phone early that morning saying that he had a "family emergency". No such message was received. Would not recommend.

Did far more than I'd originally requested. I had asked him to come and hook up my new sink and…read morefaucet, and he augered the sink, and installed my new dishwasher. Then on top of everything, gave me a great price. Thanks, Jason!

Great experience: on time, experienced, polite and super clean! I can definitely recommend them!!read more