I can't express how grateful and happy I was with the service Mr. Rooter preformed…read more Previous to their visit we had a different drain co. technician visit and after working on drain said it was most likely going to mean jackhammering till we found problem in our finished basement. Decided to get a second opinion as I did not feel real confident with the tech. Mr. Rooter dispatch was so pleasant and sent Konrad out to investigate. He actually got through the problem with very little effort and put us at easy. He was punctual, very neat and tidy and also did free plumbing inspection. He also left us with info on how to care for the drains so we do not have another occurrence. I was extremely happy and grateful.

These guys are very expensive & will not take on a job if there's anything off code involved.read more

Excellent service. The service man, (Jimmy) arrived on time and replaced the hot water tank in less…read morethan 30 min. Cleaned the area, checked that all was in order before leaving. A note of thanks to Nigel. Franco Valle

Excellent service as I have had them out twice. Once to put a new furnace and ac unit in as the old…read moremodels were not efficient anymore. Shaun was great! Second service they replaced a water heater and worked on kitchen faucet, shower heads and sink stoppers. All cleaned up, no mess and super efficient both times. Thank you guys!!

Dan B. suggested a tankless hot water heater when our two tanks finally quit working. So happy we…read morewent with his suggestion. Mike, Mark and Aaron did an amazing job on the installation! Hot water is working great!

Requested a quote to have a furnace replaced in my house as Knight had a $1500 off promotion for…read morethe goodman furnances they provide. A estimator came and wouldn't provide any written quote instead specifically said they dont do written quotes, so I had to take down any notes myself. We asked for a quote for the exact model of goodman that I had quoted from another company and the price came to $2000 more for the exact same thing! And thats with the $1500 off already!!!. They then proceeded to tell us that our water heater needed to be replaced also although it was only a year old!! Bunch of scammers at this company

James Neale was the technican who came out. Absolutely top notch service…read more He was knowledgeable, respectful, and took his time to do the best job possible. All aspects of my infloor heating system were checked out to make sure it was working properly. A credit to your company. I will ask for him when my next service is required. Give him a raise!!!

This is a review of their AI bot that they are using to book appointments. It is a terrible process…read moreand Arpi's needs to stop using it immediately. Luckily they are a great company that I have been using for 10 years and their service is impeccable. But using AI like this leads to horrible customer experiences. To their credit, they must have listened to the exchange and immediately called me back with a human to get the booking done correctly.

I had what I thought was an urgent situation on a Friday morning when the main drain in the house…read morebacked up. I called Mike's Plumbing and Mike actually answered at 6 am. He sent Tanner to my house by 9:00! The situation for me was pretty stressful but Tanner answered all my questions and was super patient and got the flow of the drain going again. Wonderful service! Fast response and accurate and honest! I couldn't be more pleased with this company! Thank you Mike, and Tanner!

On Oct 29, 2025 I requested a quote from Mr. Mike's Plumbing to cap off a gas line to a fireplace…read morethat I was removing. The representative arrived and advised he had to do an inspection of the gas line to determine what needed to be done and ensure that it was in good condition and that there would be a charge for the inspection. He spent about 15 minutes inspecting and advised that he would have to make a number of holes in the dry wall ceiling below the fireplace to find where the gas line could be capped off. I advised him and showed him a hole that I had cut in the floor as I was replacing the floor and that the gas line could be capped off within a few feet of the fireplace. You could see the direction that the gas line was running through the hole. He also advised that their service trucks were well stocked with all the materials that would be required to cap off the gas line. He then called the technician who was to do the work and advised him of what had to be done. In addition he made a number of calls to his other customers and spent approximately 1 hour at my place mostly spent on making calls to other customers. The technician arrived to start doing the work around 8:00 PM. I had already cut the hole in the floor to fully expose the connection that had to be capped and it would only require the disconnection of the gas line to the fireplace and put a simple cap on it. He shut off the gas line and went to his truck to get the cap. He was there for almost half an hour searching for the cap but didn't have one so he fashioned something together using about 4 fittings to cap off the line. I went down stairs while he started on the work of disconnect the gas line from the main line. I heard him struggling for about 15 minutes to try to disconnect the gas line from the main line so I went upstairs to see what the problem was. I observed that he was tightening the fitting instead of turning it the right way to loosen it. I explained to him that he had to turn it the opposite way to loosen it which he did successfully. I would think that disconnecting the small gas line and capping it could easily have been done within about half an hour at the most by a competent gas fitter. He finally finished capping the line off and advised that it was company policy that he now had to re-inspect the work which would be an additional charge for his inspection. I asked him what he was going to inspect and he couldn't explain what he was inspecting for. He then went to his truck and phoned his office I presume to get direction on how to handle this inspection. He came back and advised me that I did not have to pay for an additional inspection. The total charge for this fiasco was $488.23 which would have been over $100.00 more if they had not cancelled the charge for the second inspection. It is my opinion that the incompetence of the company and the cost of disconnecting a fully exposed gas line and capping it off which could have been done with 1 cap with easy access is excessive. This is taking advantage of senior citizens. The owner of the company did not return my call although they did offer to give me $50 back which I refused. If there was a rating of less than 1 I would have certainly given it to this company.

Dave is wonderful. Our furnace stopped working late one night, and Dave was available to…read moretroubleshoot with us right away. He had the issue sorted out very quickly, and our house began to warm up. He was professional, kind, and very prompt. Could not recommend anyone above him!

Dave and his crew were our saviors over the holiday break. We had our hot water tank go and it was…read moreclear that Accell Plumbing made it a priority to ensure that my family and I had hot water as soon as possible. Dave took the time to explain everything to us and made sure we understood how our new tank works. The experience we had with Accell was very professional and as a bonus it all came at a great price!

This review was posted yesterday and taken down after a request from the business owner who offered…read moreme a $250 discount to do so. I have decided to skip the discount and post my review as I feel taking the discount is being paid to keep quiet and not complain. I would rather keep my integrity intact by being honest about my experience so others don't make my mistake. I hesitated to write this review as the person who did our repairs is a friend of the family (was). However, the prices quoted were exorbitant for what was done. All we requested was flappers to be replaced in two older toilets that were taking longer to fill when flushed. We also had a kitchen spray faucet that when shut off wouldn't stop spraying. Because it was under warranty, Moen had sent us a new one, but we needed it installed. Because my husband had recent surgery he couldn't get under the sink to attach and wasn't able to do the toilet repairs. As mentioned, we used a plumber we had used for years, however with a different company, and had no previous issues with service or prices. We were given three options. The first was to replace all three toilets in the home (even though we only needed two fixed). The quote for three installed toilets was over $4,000. To replace the spray faucet we were quoted over $600.00.....we already had the replacement spray attachment so we didn't need a new faucet, just the spray attachment connected. When I questioned it, we were told to soak the old one in vinegar and see if that helped stop the spraying.The other option for the toilets was to repair them and that was to put in a new valve, flapper and supply hose. To do the first one was $477, to do the second, even though identical, was $385.00. The last option was to pay the service fee and do nothing. I should have taken that option but it's hard to say no to a family friend. In retrospect this family friend had no problem in overcharging.....it's a business. The repairs took a half hour....45 minutes tops and our bill was $959.00 for the two toilets including tax and service dispatch. I don't understand why two identical repairs (supply and install fill valve, flapper and supply hose) are charged $477 for one and $385 for the other. This company was on our agenda to contact for a new furnace and water heater this summer but no longer. I also no longer feel comfortable dealing with this company after today's exchange with the owner. He continued to repeat was that we are paying for trained and qualified staff. When I asked him to give a breakdown on the hourly rate and cost of supplies, he told me that they don't do that. That means there is no transparency. As the conversation continued, he became fairly nasty and belligerent and questioned MY integrity in posting the review. I have done many reviews on companies before and this is the first one star and bad review I have ever given.They say "buyer beware" for a reason. In the meantime, we still have a faucet where we can't use the spray part, but that's better than spending $600 to attach it. I've learned my lesson the hard way and had a sleepless night trying to decide whether to accept any kind of discount and keep quiet or tell it like it is. Even with a $250 discount a $700 bill for parts and labour is over the top for supplying and replacing a valve line, flapper and supply hose for two toilets. While I thought about whether or not to accept the discount, I contacted three other 5 star plumbing companies and asked if they could give me a ballpark quote for the exact same service we had received and copied what had been done from our invoice. I heard back from two of them quite quickly. One gave me a ballpark of $400-450 including a service fee for coming out. The other quoted me $562.50 (breaking down parts and labour), including the service fee. These were more in line with what I had expected yesterday and I wish I had contacted them first. I cannot in good conscience recommend this company. There were a few other issues that happened that I have not mentioned at this point, but have run out of room :-(

My family and I were experiencing a clogged kitchen sink and needed some help with the problem…read more I call last night and was able to schedule an appointment for the next day. Josh showed up on time and took a look at the problem. After a short chat and diagnose, Josh gave me two prices and I told him to start working. He was quick to finish the job and described what he did. I was very happy with the work and professionalism that was shown. If I have any more plumbing problem, I will be sure to call them.

Blair just parachuted into our place today to fix a polyB hot water line that split in our…read moremechanical room yesterday. Mechanical room was soaked as was I before I could shut the main water valve off. I saw Blairs reviews here and asked him he could stop in on Monday (large leak happened Saturday night) as I didn't want to pay off hour premium pricing as I've experienced in the past. Blair called me up and said you can't be without water and that his price would be the same either way, which was very reasonable. Such a nice change from what we've experienced in the past! Super professional, very efficient, cleaned up-took away all the old components and takes Paypal! Thank you Blair, my family couldn't be happier! Will be recommending you to everyone we know!

Made an appointment and he was a no-show. Called him the next day and he claimed that he had left…read moreme a message on my cell phone early that morning saying that he had a "family emergency". No such message was received. Would not recommend.

Did far more than I'd originally requested. I had asked him to come and hook up my new sink and…read morefaucet, and he augered the sink, and installed my new dishwasher. Then on top of everything, gave me a great price. Thanks, Jason!

Great experience: on time, experienced, polite and super clean! I can definitely recommend them!!read more