Very happy with Logyn. He is a professional and an excellent technician! Very happy with Pete the…read morePlumber for installing a new hot water tank for us.

Always professional and friendly, I recommend their plumbing service whenever I have the…read moreopportunity. Jerry gets the job done right every time.

Dan B. suggested a tankless hot water heater when our two tanks finally quit working. So happy we…read morewent with his suggestion. Mike, Mark and Aaron did an amazing job on the installation! Hot water is working great!

Requested a quote to have a furnace replaced in my house as Knight had a $1500 off promotion for…read morethe goodman furnances they provide. A estimator came and wouldn't provide any written quote instead specifically said they dont do written quotes, so I had to take down any notes myself. We asked for a quote for the exact model of goodman that I had quoted from another company and the price came to $2000 more for the exact same thing! And thats with the $1500 off already!!!. They then proceeded to tell us that our water heater needed to be replaced also although it was only a year old!! Bunch of scammers at this company

These guys are very expensive & will not take on a job if there's anything off code involved.read more

Mr. Rooter Plumbing of Calgary has recently completed a major sewer pipe replacement for me. I was…read moreimpressed with the entire process from beginning to end. The quote (Jeff Sauermann) was comprehensive and detailed - "all inclusive". The people were friendly and professional. Install team lead Ayo Ajayi was; meticulous, friendly and knowledgeable. Communication was excellent throughout the process, making me feel confident in their high level of expertise.

AGAIN TODAY 5 STARS Clayton was here today to do our annual…read moreA/C unit service. Clayton is very experienced and quick and efficient. He also provided me with some advice on a couple questions that I had. Happy to have him here today, perhaps we might see him again sometime. We have always had very very good people here from Arpi's which is why we chose them to replace and service our furnace, A/C and hot water tank. Thank you Clayton and Arpi's Randy W

I needed a AC maintenance from someone with an extension ladder, I was very clear about it and even…read morerepeated myself. They assured me it was no problem. They turned up without one. When I phoned agaiun, they told me the servidve order was correct, but the maintance giy must not have read it. Tney later phoned back and lied and said I never orderd an extension ladder. Just terrible, not to be trusted.

I recently purchased a house with poly b piping, and my insurance company requested I had it…read morereplaced before I moved into the house. I used urban piping as they offered the complete package for replacement, which included all plumbing and drywall work. It was completely painless, as they were in and out in just over a week, and left the house so I couldn't even tell they were there!

We experienced significant issues with defective piping and ultimately decided to have Graham and…read morehis team replace all of the plumbing in our home. We intentionally chose Urban Piping despite their quote being approximately $10,000 higher than another comparable option, as we did not want to cut corners and were led to believe we were paying for higher quality and professionalism. During the planning stage, Graham walked us through the process and made several assurances, including that entire walls would be repainted whenever possible. In practice, this did not occur on any wall in our home. He also stated that Urban Piping maintained quality by having drywall and painters on staff. This was not true. Instead, Prime Painting from Edmonton was subcontracted, staying in a hotel while working on our home. On multiple occasions, they complained that they were not being paid enough whenever we raised concerns about the quality of their work. After Urban Piping completed the plumbing, they had to return multiple times to correct serious errors. These included supporting previously unsupported piping on our water softener so the door could open, correcting a humidifier line that had been plumbed incorrectly, switching reversed hot and cold-water lines on a tap, and cutting into our newly finished ceiling to fix reverse osmosis lines that had been installed incorrectly and were effectively plumbed in a closed loop doing nothing. They also moved our brand-new refrigerator (which was on wheels) without lifting the leveling legs, resulting in damaged hardwood flooring and a broken fridge leg. While the plumbing issues were eventually corrected, the damaged fridge leg was never replaced. The drywall and painting work was the worst we have ever seen. The surfaces were not sanded, the paint color did not match, and the sheen was incorrect. The work appeared to consist of rough troweling followed by immediate painting. One closet looked as though it had been painted in a matter of minutes using a fence brush. We ultimately spent approximately $1,000 sanding and repainting nearly all of the affected areas upstairs, including repainting entire walls. Our contract included applying knockdown texture to the entire basement ceiling to avoid visible patchwork. Instead, fixtures were not removed, surfaces were not leveled, and large sections of drywall compound were applied with minimal sanding. In some areas, there were height differences of approximately 1/2 inch over a 12-inch span, with compound exceeding 1/4 inch in thickness. The contractor we hired to fix the ceiling described it as "one of the worst jobs they had ever seen." It cost us nearly $6,000 and 10 days of work to scrape the entire ceiling, remove sections of drywall, re-board areas, and reapply knockdown texture properly. Additionally, painter's tape was left on the walls for weeks, resulting in paint being pulled off when removed. Rather than addressing this correctly, the painters attempted to simply paint over the damaged areas. Ultimately, we asked Urban Piping to leave the project because Prime Painting continued to worsen the condition of our home with each return visit. Urban Piping reduced the invoice by $1,900, leaving us out approximately $5,000 in additional repair costs. This was followed by a two-month effort to obtain a required letter for insurance purposes. Despite repeated texts, emails, and phone calls, responses were delayed or nonexistent. We were incorrectly told we had not paid in full; once this error was finally acknowledged, payment was confirmed and the letter was eventually issued. This experience went about as poorly as it could have. Based on the positive reviews, we expected professionalism and quality. Instead, we encountered repeated mistakes, poor workmanship, and significant additional costs. Save yourself the expense and frustration and choose another company.

On Oct 29, 2025 I requested a quote from Mr. Mike's Plumbing to cap off a gas line to a fireplace…read morethat I was removing. The representative arrived and advised he had to do an inspection of the gas line to determine what needed to be done and ensure that it was in good condition and that there would be a charge for the inspection. He spent about 15 minutes inspecting and advised that he would have to make a number of holes in the dry wall ceiling below the fireplace to find where the gas line could be capped off. I advised him and showed him a hole that I had cut in the floor as I was replacing the floor and that the gas line could be capped off within a few feet of the fireplace. You could see the direction that the gas line was running through the hole. He also advised that their service trucks were well stocked with all the materials that would be required to cap off the gas line. He then called the technician who was to do the work and advised him of what had to be done. In addition he made a number of calls to his other customers and spent approximately 1 hour at my place mostly spent on making calls to other customers. The technician arrived to start doing the work around 8:00 PM. I had already cut the hole in the floor to fully expose the connection that had to be capped and it would only require the disconnection of the gas line to the fireplace and put a simple cap on it. He shut off the gas line and went to his truck to get the cap. He was there for almost half an hour searching for the cap but didn't have one so he fashioned something together using about 4 fittings to cap off the line. I went down stairs while he started on the work of disconnect the gas line from the main line. I heard him struggling for about 15 minutes to try to disconnect the gas line from the main line so I went upstairs to see what the problem was. I observed that he was tightening the fitting instead of turning it the right way to loosen it. I explained to him that he had to turn it the opposite way to loosen it which he did successfully. I would think that disconnecting the small gas line and capping it could easily have been done within about half an hour at the most by a competent gas fitter. He finally finished capping the line off and advised that it was company policy that he now had to re-inspect the work which would be an additional charge for his inspection. I asked him what he was going to inspect and he couldn't explain what he was inspecting for. He then went to his truck and phoned his office I presume to get direction on how to handle this inspection. He came back and advised me that I did not have to pay for an additional inspection. The total charge for this fiasco was $488.23 which would have been over $100.00 more if they had not cancelled the charge for the second inspection. It is my opinion that the incompetence of the company and the cost of disconnecting a fully exposed gas line and capping it off which could have been done with 1 cap with easy access is excessive. This is taking advantage of senior citizens. The owner of the company did not return my call although they did offer to give me $50 back which I refused. If there was a rating of less than 1 I would have certainly given it to this company.

I had a very disappointing experience with Mr. Mike's Plumbing. I was explicitly told ahead of time…read morethat the furnace diagnostic would cost $69. The technician came, took photos, placed advertising magnets on my equipment, and did some very light cleaning around the furnace area. No repair was completed and my issue was not resolved. I was then charged close to $500, which was a huge surprise. I was told the visit would be about two hours, but the time was extended to around 2.5 hours due to the technician saying he was waiting on pricing - something I had no control over. In my opinion, the work performed did not match the price charged, especially since the original diagnostic fee was clearly communicated as $69 and no fix was provided. Based on my experience, I would strongly recommend getting all pricing clearly confirmed in writing before booking.

I was having problems keeping the pilot light lit. Ace Plumbing came and replaced the thermocouple…read morefor $550. They charged me $420 for the thermocouple part. Huge Ripoff Highway robbery. Stay away. The owner Jack Devetten hung up on me when I asked him to justify the high cost of the thermocouple.

Not happy, I called them on Tuesday for water heater problem; they scheduled me for Wednesday…read moreafternoon, called me 1 hr before scheduled time to let me know tech. will be late. After 1 hr called me again that tech cannot come but will come Thursday. So this tech showed up around 9:20 AM, checked the equipment (tankless water heater) and confirmed my diagnostics, a leaky heat exchanger. The parts are covered by manufacturer, ace plumbing initially wanted $1,445.00 to put them in, then came down to $1,000.00. The manufacturer gave me contact number of another certified plumber in Calgary, who agreed to put new parts for just $500.00. What a rip-off this company is, just wasted $82.95 for their dispatch fee.

I want to warn people about the way this company does business. They installed the HVAC in my new…read morebuild home. The Heating Ninja sent a supervisor to look at the deficiency with my HRV that prevented me from servicing it per the manufacturers manual. The heating Nina's supervisor said it was an obvious deficiency and it needed to be fixed. He told me the company would contact me to schedule a crew to fix the deficiency. Two months went by without receiving a follow up from the Heating Ninja. I called the company and the owner refused to accepted responsibility claiming that "the city passed it so I don't have to do anything" he also claimed the fix would cost him a full day of a crew to correct and I had no idea how much that costs. I won't go into his rude and argumentative nature. The heating ninjas owner refused to take responsibility when his supervisor recognized the company made a mistake. The owner prefers to hide behind a city inspection rather than stand behind his company's work. Thankfully the builder hired another HVAC contractor to fix the heating ninjas deficiencies that they refused to take responsibility for. Be warned. The heating ninja isn't a company that stands behind its work.

This is way overdue, but we had to share our great experience. In February of 2021, one of the…read morecoldest months on record in Calgary, our furnace died. Luckily, we are Matt's neighbours, and I knew he dealt with these sorts of things, so I reached out. They were very busy at that time given the circumstances, but he made time to come by immediately. In addition, despite the fact that our furnace was essentially destroyed from a slow leak, he got it working for the rest of winter that day -- and he followed up to make sure we were good. Fast forward to November 2021, and as anticipated, too much damage had been done. We needed a new one. Throughout the process, I consulted Matt. Even though we did not have a solid plan of how to proceed, he was always available to support and even to come by and take a look. It made our decision to go with The Heating Ninja for a furnace replacement a no-brainer. We knew we were dealing with good people who were highly qualified and professional, and we got a very reasonable price based on what we saw on the market -- and we did our homework. We want to say thank you to Matt and his team for their excellent work. I highly recommend Matt and The Heating Ninja to anyone who has heating and cooling needs! - Karim

Once again Neptune delivered with prompt professional service. Trevor Brach, a service manager did…read morethe installation himself and everything was done quickly. He explained what he did and the new furnace's operation well. We will continue to recommend Neptune to friends and family.

Chad Corbett went beyond his services when he repaired our water leak on our refrigerator. When…read moreit was pulled away from the wall he cleaned up the very dirty floor and found the leak quickly. We are very happy with his service.