I contacted this company last week to replace some parts on my Rinnai tankless water heater. Rinnai supplied the parts free of cost and gave contact info for this company. Dave, the owner and plumber quoted me $500.00 for labor.
So Dave and his fellow showed up early morning on April 24 and replaced the parts, some points to note:
1- Although they claimed to be Rinnai trained, they did not know that burner box cannot be pulled without removing the top plate, tried wise grip pliers and deformed the collars of burner box.
2- When putting back the flame burner, they stripped one of the screws, now one of the screw is loose, still claimed that it is safe to operate the unit
3- Charged me $100.00 extra claiming the unit was rusty, unit is only 6 years old and as a Rinnai trained plumber he should know that all water appliances do get some rust. Nothing needed to be cut or drilled.
4- Gave verbal labor warranty, no written labor warranty.
I had to use this company as Rinnai would only send parts to their "trained" technicians.
Arpi's Industries and Romcan heating are two other Rinnai sale/service outlets in Calgary, don't know about their "trained" professionals". read more