Been coming here for several years…read more Love their service..between just a simple oil change to tire changes. And heat change, light change, Wheel rotator ( dunno the term, but u get the idea), belt change, towing my car. And many more services. I love how honest they are too. One night while i was driving home from work i realized the light inside my car was dark. I wasn't able to see my speedometer. And it was pretty scary bc just my luck i got lost driving and wasn't able to see how fast/slow i was driving on the highway. Thankfully i made it home. Took my car in the next day, explained the situation and Tom was able to fix it w.o charging me a penny bc it was some switch that was accidentally switched. Now you see, i bet if it was any other mechanic shop they would keep your car, have you wait and then later on charge you for a couple of hours for their man hours. (I know this from experience) i took my car in to pep boys one time in Queens they kept my car overnight. And lets just say the next morning i wasnt a happy camper! They also send friendly reminders of when your next oil change is almost due. Spectacular service. Def recommend! Thank you guys.

They are a little out of the way for me but I used them when I had car problems on the job. Tom was…read morea pleasure to deal with. They got me in and out in one day. I am not giving five stars because I really don't know this place too well, but if they treat customers like they treated me, they are easily a five star repair shop. The place was clean as far as repair places go. I would recommend this place to anyone in the area based on my experience.

It was a mixed review but they came through with flying colors…read more The bad was they put the wrong size tire on my car. The ugly was it resulted in issues with car computer system and fuel mileage. Had to pay $410 to dealer for diagnostic to figure out what was causing the errors and lack of mileage, but it pointed to the tire being the wrong size. The wait was about 2.5 hours or so. Had to take off for day to bring in car for tire replacement. The good was Dennis the Asst Mgr took call and offered to take care of issue the next day and likewise ordered the correct tire for me. Phil the Manager (?) took me in right away but it still took 2.5+ hours due to other cars in cue. No paperwork needed - a plus. When work was done there was no charge, I tipped the service person. My only other issue was the service person did not align tire pressure for all four wheels. Fortunately I have a tire inflator and did it myself. Car running great now. Bonus - there is a giant H-Mart in lot next to theirs and two restaurants/cafes (plus a seating cafe area inside H-Mart. A bit expensive but good way to kill time. Arby's is in lot on other side. Waiting area has a TV and coffee machine.

No customer service Rude reception…read more Not friendly at all Don't accept walk-ins Waste customers time No management

Straight forward, no nonsense owner told me want problem was and how much it cost. No game playing…read more I will return

It's always hard to find a great mechanic... I believe this shop is the real deal. Honest and…read moreconcerned with the previous issues the car has had. Drove it home and it feels like a Mercedes should (but didn't anymore until now)! We liked them so much, I gave them our other Mercedes for a check up.

We got a flat tire and broke down around the corner in the middle of a long drive home from a…read morefuneral. We called Tom's and explained the situation! He squeezed us in immediately and patched up the tire! We were out of there less than an hour after we broke down. He easily could have overcharged us because we were desperate but he charged us very fairly! Thank you!

Every once in a while, I accidentally stumble upon a business that renews my faith in businesses…read more Tom's Brake & Auto is one of those. I showed up on a Saturday morning, hoping to just get an opinion about a brake issue so I could schedule an appointment for another day. I had been forewarned by a friend who is a self-declared car expert that this was going to be a major, costly job. In the end, I drove out of there after two hours with brand new rotors and pads, no more squealing from my wheels, and only a small dent in my bank account. As an "older" guy (like me), Tom is from a generation that truly appreciates the concept of holding on to cars, electronics, and other things for as long as they provide good service. Many other mechanics would have scoffed at me for still driving a 2011 Honda Element, making excuses for why they couldn't make my brakes stop catching and squealing ("You have to expect that from a 14-year-old car, sir"), but Tom treated my never-been-washed Element like it was a 2025 BMW. He's a very sociable guy, so I enjoyed chatting with him while he was working. Some might say he actually provides TOO much information, but I really appreciated how he explained everything he was doing, as it was pretty much implied from the beginning that the fix, as confident as he seemed, wasn't a 100% sure-shot. In the end, this relatively simple process of maintenance turned out to be a success, and I think he was as happy and relieved as I was. There are very few mechanics - including dealerships - that I have ever used more than once, but I will definitely be returning to Tom's for whatever my Element needs in the future.

I've been here twice. The first visit was for a water pump replacement, which was correctly…read morediagnosed and professionally repaired. I thought the water pump repair was a small job, but Hugo patiently showed us that the water pump is internal and requires a significant amount of time to replace. The second job was for replacing 3 engine coils and spark plugs. All the repairs were clearly explained before work was done. Prices were fairly set before work was done. Diagnostics were correctly performed before work was done. They are patient, fair, honest, and very experienced these are the most important factors when considering an auto shop. Look nowhere else, talk to Hugo and get your car problems solved quickly. What I like most about this shop is the texts and updates I got from Hugo. I have never gotten that type of service from any auto shop, or car dealer. I have used the affiliated auto body shop next door and they do good work. The car was detailed and looked better than new inside and out. There were minor trim issues, which were corrected on a second visit. I don't know if they paint on site, but the paint on the door matches very well under close inspection. If you can involve Hugo in your auto body repairs definitely do so he will make sure your work is done right, and fast.

I am a regular to West John Auto. Mr. Hugo is the best. Their diagnosis is spot on and they…read morerecommend only what is required to be fixed. The service is great and I highly recommend this auto shop for any kind of repairs.

Called yesterday and asked if I could come for an oil change. I got here early and Matthew greeted…read moreme with a friendly smile and took the car in right away. 30 mins on the dot, only $80.00 full synthetic oil. Great price, great service! I'll be back for sure.

Came from dealer and told me that I need to change sensor since the cap couldn't be taken off the…read moretires. It will cost $$$$. When I came to this place the technician was very friendly and honest about the situation. He provided the best and simple smart solution for $20! Yes! $20 instead of $$$$. Thank you so much for your help and will be come back every time and highly recommend to others!

Klip joint. Super high prices for everything. Got ripped off, finished with them. Ask cost before…read moreany work is done, $350 per hour. Haughty attitude.

UPDATE: The horrific customer service treatment continues. AS IF THAT WAS POSSIBLE…read more Gold Coast refused warranty service and threatened me with legal action (in writing) - pure retaliation for telling the truth. I formally demanded my service records from Service Manager Aaron. Complete silence. PCNA ordered them to release my records. Still nothing. They're withholding my own diagnostic records. Why? Because they're hiding something. And they think they're getting back at me for complaining about their horrific treatment of a customer. PCNA reviewed everything and called it "the twilight zone." Corporate confirmed Gold Coast's version doesn't match reality. But PCNA is powerless - they can't even compel a dealer to follow directives. Can't even tell one of their recalcitrant kids to be nice and behave. So what exactly is their function? An illusory position that can't oversee anything. How embarrassing for Corporate. I have to admit Gold Coast excels at one thing - ignoring customers. I wouldn't step a foot in that place if they paid me. THEY THINK I'M GOING TO GO AWAY. I'M NOT. Absolute dysfunction from ownership down.

Spoke with owner by phone. Felt very comfortable with the conversation. Brought in my 2017 Jeep…read moreGrand Cherokee Overland. I am the original owner and the vehicle has only 59 thousand miles. They fixed a couple issues that the Jeep dealer could not. Actually had it the dealer 2 times for total of 1 week and they couldn't find the problem. Sammy's had it fixed and out the door in 1 day. Can't say enough about this place.

Best jeep guy out there. Honest and does excellent work, his entire staff is amazingread more

Brought my BMW to NYBIMMERS with a burst coolant pipe and also needed transmission and differential…read moreservice. From the moment I walked in, Adrian and the crew were extremely pleasant, professional, and courteous. The entire experience was stress-free. Communication was excellent throughout the entire process, and unlike the dealership, they did not try to oversell or push unnecessary services. They were honest, straightforward, and genuinely focused on what the car actually needed. The work was completed within a day and the repair was absolutely impeccable. They are clearly highly knowledgeable and take real pride in their work. What really impressed me most was their integrity: they replaced a ground strap at no charge--something the BMW dealership quoted me over $800 in labor for. That says everything about the kind of shop this is. They saved me over $8,000 compared to the estimate I received from the BMW dealership. I will definitely be back, and I would strongly recommend NYBIMMERS to anyone with a BMW needing service outside of warranty. You will not be disappointed.

Went in with a 2009 BMW with check engine light on. Adrian diagnosed and did a software update…read more Erased all codes and so far so good. Adrian didn't charge me for the diagnostic check and software update! He's someone I will go back to if anything else goes wrong. Highly recommend.

My street rod got a flat tire so I visited the Mobile Broadway Servicenter in Garden City. My tire…read morecould not be saved and a new tire would need to be ordered. I needed to get back to NYC so owner Bob drove me to the nearest Lirr station. My vehicle was repaired the following day. I would consider my repair bill fair, and I will use them again.

I have been to the station many times. For simple repairs and more complex. But today something…read morehappened that made me want to comment. I left my mothers car with Ozzie and his crew for what I thought was a brake problem. I called him to see what was happening, and he explained that nothing was wrong. I heard squeaking that gave me, a non-car person, belief there was a brake issue. As he explained to me a car that's not driven very often will develop rust and sometimes sound like brakes I was shocked. He could've taken me for a ride for hundreds, but was honest and forthright. They will have my business for all.