I've been here twice. The first visit was for a water pump replacement, which was correctly diagnosed and professionally repaired. I thought the water pump repair was a small job, but Hugo patiently showed us that the water pump is internal and requires a significant amount of time to replace. The second job was for replacing 3 engine coils and spark plugs. All the repairs were clearly explained before work was done. Prices were fairly set before work was done. Diagnostics were correctly performed before work was done. They are patient, fair, honest, and very experienced these are the most important factors when considering an auto shop. Look nowhere else, talk to Hugo and get your car problems solved quickly. What I like most about this shop is the texts and updates I got from Hugo. I have never gotten that type of service from any auto shop, or car dealer. I have used the affiliated auto body shop next door and they do good work. The car was detailed and looked better than new inside and out. There were minor trim issues, which were corrected on a second visit. I don't know if they paint on site, but the paint on the door matches very well under close inspection. If you can involve Hugo in your auto body repairs definitely do so he will make sure your work is done right, and fast. read more

I am a regular to West John Auto. Mr. Hugo is the best. Their diagnosis is spot on and they recommend only what is required to be fixed. The service is great and I highly recommend this auto shop for any kind of repairs. read more

This location is very rude and there's no system and organization. The person in charge takes calls and speaks to multiple people at once. Also, I think they also pick who they more courteous to. read more

Dishonest shop, my mother took in her car to get the rear brakes checked at 8am. Was supposed to be finished by 5pm. When we got there at 4:45 the car wasn't even started on. When we got there the mechanic said the passenger rear caliper was needed because the piston wouldn't go back in. Hugo the alleged manager said we needed both calipers. I asked him why both if only the passenger side rear wasn't going in so it felt suspicious and I asked the mechanic to show me him trying to put the piston in. These people think that I didn't know anything about cars so they are pushing the piston in to show me it wouldn't go back in but I'm aware that the type of pistons on the calipers are ones you have to twist. When I told him that he was using the wrong tools he looked at me like I had 2 heads. I told him the right tool to use and in front of both of them the piston was going back in when I twisted it. They told me that they wouldn't work on the car because I wouldn't allow them to work on it properly. If the piston on the caliper is going back in you simply do not need calipers unless there is a leak which there wasn't. He wouldn't give me an explanation to anything and was getting frustrated that I was questioning Hugo. Very Dishonest people. Update: I took it to Pepboys and they were able to push both pistons in. I took it here right after because they wouldn't work on the car. They let my mother leave in her car with bad brakes. All because I called them out on them being dishonest read more

West John Auto - Calipers - Auto Repair Near Me - Hicksville, New York

See all

I visited to fix the sensors on my Toyota Rav4 Hybrid. Other places had difficulties with the problem. But I was very lucky to get it fixed at West John Auto Hicksville New York quickly and perfectly. Thank you so much. read more

Terrible experience. Paid top dollars for full front brake job, and did not impress at all. My car still experience metal cranks coming from where the brake job was done when driving longer distances. Manager Hugo, arrogant and rude, does not have the slightest bit of respect for his customers. Rather, he spends majority of his conversation with his 3 phones, and not the customer. Went in for the "one year warranty" as the brake job failed in less than two months. Hugo refuses to examine the vehicle, and states that he is in the right. Not the slightest bit of care after the brake job was done, and only cares about the money he will lose by inspecting my vehicle. Overall, stay away if you do not have the most patience in the world. Will never return again. read more

When I moved to Hicksville I wanted to make sure I found a reasonable and reputable mechanic. Hugo made sure to help me not only rely on him but depend on his honestly. Would recommend and I am happy with the services. read more

My car has a leak in the window and going to Queens takes too much time so my dad found a place nearby, which was here. After waiting 2-3 days, they took a look at the car and said that they DIDNT KNOW WHAT THE PROBLEM WAS????? And that would've been fine, although it is slightly annoying that they couldn't find a leakage, IF they hadn't took $95 for nothing. Thanks. For nothing. :) read more

Hugo is one of a kind. Great service and is very competent at his job. Would highly recommend coming here for services on your car!

I read online reviews, and I came to the right place. My Ford Expedation's front differential is leaking oil. They replaced the oil seal and cleaned the chassis carefully. Hugo is a great employee, professional and organized, great to book half an hour in advance, absolutely doesn't waste everyone's time, recommends everyone. read more

Everything In this shop is really good service are perfect and they will always notify you if anything else is wrong to the car but this shop is good . read more

Recently bought a used honda accord , west John has did an excellent job taking care of all the issues that I was unaware of and gave me a very good price fixing . Especially john was very informative and understanding of my concerns, and took care of whole process. read more

West John auto is the best place to bring your car for service. Hugo is very knowledgeable and professional. Mechanics always do excellent work read more

Great place for car repair. I have been a long time customer of this place and they offer good advice and what pricing options to choose. They range from cheap to expensive. Of course the expensive ones are higher performance solution which is understandable the cost difference... You can bring your own parts and changes. They will only charge you for the labor. For instance, I bring my own synthetic oil and they only charge me for a flat rate labor. They are open on Saturdays half-days which is good if you are working M-F. However, this place can get pretty hectic... read more

Believe the positive reviews! I had been neglecting the upkeep on my car after some major life hurdles this past year and there was a lot of different parts with major wear and tear. As a result my car wasn't running well. Hugo was so friendly and informative and made a point of actually showing me problems by sending photos and videos. Letting me see for myself why the parts needed replacing or why he recommended a fix is something I have never had before from any other repair shop in the past and it made me trust Hugo instantly. He also gave me info about different price point options and why they make a difference. After all the fixes he ended up giving me the best price he could to welcome me as a new customer. He asked me to go ahead and take it on the highway so I could let him know how it runs and it is running smooth again! Thanks Hugo! See you again soon! read more

I have been here twice and the first time we needed a lot of work done on our SUV but they did it in a timely manner kept me in the loop on all issues and the pricing was considerably fair. Second time was just a headlight went out and the had it done in 20 minutes for a great price. Highly recommend. read more

I went for the first time to West John Auto for an Inspection on my car and received excellent and courteous customer service! Thank you Hugo and Manda, I will be returning for my oil change and services! read more

I have been going to West John Auto for over 15 years, and they are the only mechanics I trust. I own several delivery vehicles for my business so it is especially important to me that they are reliable. Hugo and everyone at West John keep me going! Prices are reasonable and they will often give several options. read more

I sent my car to West John to check the engine. They did a specific check while arranging me resting at the waiting room. Then they explained the issue to me in details. Then they even explained to me after they fixed the issue to a level I could easily understand. And they charged the service for a reasonable price. Now my car runs well and the problem doesn't reoccur. Really appreciate their service and will recommend this place to people. read more

West John Auto provides excellent service at reasonable prices. Hugo is a true professional. I've never had a mechanic follow up after my repairs to make sure everything is ok but Hugo does. I highly recommend West John Auto. read more

My tailgate window flew off and it was a disaster coming home from Pennsylvania. I brought it to West John auto and they did an amazing job. Hugo was thorough. read more

I got there at 8:00 am for oil change. It took me 3 hours get it done. People came late, get the service early than me. I am sooooooo ANGRY. Will never come back again read more

I am a long time customer of West John Auto for the past 4 years. I went last week because my bumper needs fixing from a fender bender accident and my brake power booster wasn't working. They took great care for routine maintenance and for the body work. They fixed a nail in my tire free of charge! As other have said, customer service is terrific. They will call you if they find any abnormalities with your car. I am never pressure to fix the problem or buy the most expensive part. I am puzzled why there are so many complaints. If you have a problem, call them immediately. The few times I did, they took test drives with me. If there is a problem, they will fix it. Case in point, I was puzzled why my tire pressure was low than usual. The owner explained that in summer, they will lower it intentionally preventing tire explosion. Under 90's sun and driving in the high way, tire pressure can go as high as 40 or 50psi. For any other season, they set it manufacture recommendation. Price wise, I think they are competitive to other auto shops. You get great customer support plus knowing that they will fix it to your satisfaction. Why go anyway else? read more

I had my oil change here last week, the mechanic is knowledgeable and Hugo the manager and the staff is friendly and professional. This will be first choice to go in Hicksville. read more

This shop appeared great when I brought my first car in for a brake checkup. Everything went smooth and my car was dropped off quickly. One good this about this shop is how close it is to my home so I can walk back when I drop off my car. Once I came to pick the car up, that's when the trouble started. I came back to find that my work was not done and the front end of my car was totally disassembled. The worker then told me not only did my brakes need replacement but also various other parts. At that point I accepted work on the other parts because the mechanic told me those parts were responsible for the safety of the car. After I received my car, I called up my friend who was a seasoned auto technician and he told me that I got ripped off. Even if they look appealing, don't go to this shop. read more

Our whole family are long time customers of West John Auto. The owner John, Hugo at the office, and the technicians really care and try to take care of their customers. John has always tried to work with us to find the most cost effective options to fix the problems. They are a busy shop but always deliver the car when they promise, and won't lie and tell you it will be ready at a certain time and it's not, so it may take longer, but the car will actually be ready when they say it will be ready. Some of the other reviewers also have to understand they give you options. If you decide to go with the cheaper options such as getting non-genuine parts and more band-aid fixes - which I did a lot of when took my car to them when I was in high school and college (and I really appreciated the option) - don't expect them to last as long as if you fixed them permanently and used genuine manufacturer parts. It is not really a fault of their workmanship in those cases. read more

Fraud ！ They try to hook you up to spent much more money ，They can't fix the exact issue，They didn't give my car computer test but overcharged me. read more

Hugo always does the right thing by my cars and I. His pricing is fair and he does a very thorough job at making sure your car is safe and working properly. He's an ace and would suggest him to anyone in need of having work done! read more

Needed to get my engine oil replaced but they also inspected my car to make sure everything was in good shape. Fast but thorough service. Always reliable. Thank you, West John Auto!!! read more

I've had about 3 different mechanics in the last 10 years but none of them compare to west John auto, Hugo is excellent with customer service making sure you know what you are getting and following up with you days later to make sure everything is good. Will continue to go back if they keep treating me like they have. read more

West John Auto is a 5 star automotive repair center. You will not find any auto mechanic shop as dedicated, loyal to their customers. Every work performed is superb and backed up if there was ever a problem. West John Auto provides you the highest integrity and trust that each and everyone search's for when looking for a good, honest auto mechanic shop. The service provided is with Excellence, Quality and Trust. They will give you the best price for the job. They will go out of their way to get the job done and done right. I have been going to West John Auto ever since they opened up and can tell you first hand, the owner, service manager and all team mechanics give excellence service. If you are wondering where to take your car for service, I highly recommend West John Auto for a remarkable experience. read more

Perfect job done! For solving car problems, I trust West John Auto the most! Everytime when I go there, Hugo's team will take full care of my concern. After a quick diagnostic, they'll offer me some service option to choose. All the work are performed nicely and economically. If you really love your car and want to be relieved from troublesome problem, just leave it with West John Auto. read more

The people here are very friendly........BUT.....like any other mechanic, you just can't trust them! I've been coming here for years because I'm too lazy to look for other shops and there's always an issue. Everything that I fix from here always seem to break easily and within months. When I bring my car back, they make up a story and try to get me to drop another $800 to fix something else. One of the reasons they stay in business is because of their large asian clientele and I can say I've spoken to a couple of them and they're not very satisfied. Do yourselves a favor and don't get sucked in to their friendliness. If you look @ my reviews, I found myself a great shop! read more

Trustworthy, efficient, caring, and most reliable mechanics. I cannot stress enough... how great they are at their craft and how great my Wife and I have been treated here. These guys came highly recommended by one of my closest friends a couple of years back and I've never been to another mechanic since. Hugo along with his team of mechanics do great work and if you're not car savvy they'll hold your hand and walk you through the process of getting your car into the best shape it can be in. They'll point out the problem and will take the time to explain it so you could easily understand. They'll then walk you through the solution. At the end of it all they'll give you a printout with diagrams and information on the problem and solution so you could better understand the problem you had and what they did to fix it. They truly care about their customers. I've never had a mechanic call me back to check on their work and make sure I was satisfied until West John Auto. I've got to admit when it happened I was shocked but pleasantly surprised. Anybody asks me where they could find a great mechanic I always only mention West John Auto. As you can see it's worth the trip. I travel from Queens to LI for general maintenance or any problems with my car. These guys are the best hands down. read more

I first bought my Nissan Murano to West John Auto in December 2014 through a recommendation from a friend. My car had major problems. The service I received was absolutely phenomenal. They are courteous. The staff fully explains the work being done on your vehicle. When my car was finished I received follow up call to make sure everything was operating right. You don't see that type of care and concern from repair shops these days. It is nice to know that there are good repair shops that are still around that actually care about the customer. I highly recommend West John Auto to anyone who is looking for great quality work and outstanding customer service. read more

Best auto body shop around! A car backed into my driver door (I wasn't able to get drivers info so I have to pay for the repair). While the dent was not bad at all, there was a large squeaking sound, I went to two other auto body shops and they both said they would have to fix the entire dent, which was about $1,000. I came to Azad and he said he could fix it in 1 hour for $100. The squeak is totally gone they now have a customer for life! I would definitely recommend them for any project, big or small. read more

I am not sure about prices, but I think compared to other places W John Auto is in the norm. I'd rather write about the customer service. They are the nicest auto people that I've dealt with. They don't push me to do other repairs/add new features like other body shops. Everyone in my family comes here because they are reliable. read more

Costs: A mount and balance costs 15 dollars here. 5 additional dollars if you want them to unmount your old tires for a total of 20 dollars per wheel. Their alignment costs vary depending on your car, in which they say they typically only adjust toe and not camber unless paid for separately. Quality of work: I am not a fan of their wheel balancing machine, as my car shakes a bit at highway speeds, and it certainly did not with my old tires. (this may be due to a defective tire, but i am currently in the waiting room of another shop having my wheels re-balanced, so we'll see...) I brought my wheels back and had them re-balanced, but they still shook, and they suggested my brakes may need replacing. Their attention to detail could certainly be better - while doing the alignment, the boots on my tie rod ends were not loosened, and upon inspecdtion after the alignment, i found the boots to be all twisted up and at greater risk of tearing after a bit of driving. Overall: This is another shop that is open to provide basic service for on the high side of average rates. They are more flexible at getting your car in on short notice than any large chain shop would be. Ultimately, they are fine... but I probably won't be going back as I prefer not to have shops work on my car anyway unless absolutely necessary. The shop owner and manager are very friendly and are understanding of your problems and concerns. I give them 3 stars, as i do not feel as though they are crooks and are out to take all of your money, but the "meh, i've experienced better" that is associated with a two star rating is probably more appropriate and what I think every time im in a shop anyway.. read more

Great service done on time at a reasonable price.the mechanic explained all the work and offered good advice I will definitely go back

I have been going to this place for many years. They are very honest people and help you to the best of their ability. The owner is very humble and so is Mr. Hugo. They always guarentee their work. Price is mostly reasonable. This a very busy place, so expect to wait a long time, but at the end the work is always good. They know exactly what needs to be done with your car. I have recommended many of my friends and family to them. read more