We got a flat tire and broke down around the corner in the middle of a long drive home from a…read morefuneral. We called Tom's and explained the situation! He squeezed us in immediately and patched up the tire! We were out of there less than an hour after we broke down. He easily could have overcharged us because we were desperate but he charged us very fairly! Thank you!

Every once in a while, I accidentally stumble upon a business that renews my faith in businesses…read more Tom's Brake & Auto is one of those. I showed up on a Saturday morning, hoping to just get an opinion about a brake issue so I could schedule an appointment for another day. I had been forewarned by a friend who is a self-declared car expert that this was going to be a major, costly job. In the end, I drove out of there after two hours with brand new rotors and pads, no more squealing from my wheels, and only a small dent in my bank account. As an "older" guy (like me), Tom is from a generation that truly appreciates the concept of holding on to cars, electronics, and other things for as long as they provide good service. Many other mechanics would have scoffed at me for still driving a 2011 Honda Element, making excuses for why they couldn't make my brakes stop catching and squealing ("You have to expect that from a 14-year-old car, sir"), but Tom treated my never-been-washed Element like it was a 2025 BMW. He's a very sociable guy, so I enjoyed chatting with him while he was working. Some might say he actually provides TOO much information, but I really appreciated how he explained everything he was doing, as it was pretty much implied from the beginning that the fix, as confident as he seemed, wasn't a 100% sure-shot. In the end, this relatively simple process of maintenance turned out to be a success, and I think he was as happy and relieved as I was. There are very few mechanics - including dealerships - that I have ever used more than once, but I will definitely be returning to Tom's for whatever my Element needs in the future.

I am a regular to West John Auto. Mr. Hugo is the best. Their diagnosis is spot on and they…read morerecommend only what is required to be fixed. The service is great and I highly recommend this auto shop for any kind of repairs.

This location is very rude and there's no system and organization. The person in charge takes calls…read moreand speaks to multiple people at once. Also, I think they also pick who they more courteous to.

Honest, reliable, and experienced shop. Constantly bring my car here for anything I can't do…read moremyself. Price is always perfect. If you bring the parts you need, they are more than happy to install it for you. They take care of my inspections as well, always quick service and turnaround. They also have a drop box for anyone who cannot drop their car off between normal business hours. Very informative, and the only people I will use going forward. Great job to the entire team for making the process simple. Highly recommended to anyone looking for a long term mechanic.

Courteous, they managed to fit me in for an inspection even though I was a walk in with no…read moreappointment, well done

He's very honest I came in to check if there was a problem with my oil he said it's fine…read more So we ended up going to him for our inspection in July Hope we will be able to return every year :)

Terrible place, I brought my car there for an oil change a few times and they seemed pretty decent…read moreand then I brought my car in because my car was losing coolant. They charged me over $900 to fix the leak, but when I got the car back it was still losing coolant. So I brought it back and they told me it was a fan issue an they fixed it. In a couple days my cars engine was completely destroyed and the car broke down on the high way. So I brought it to a another mechanic and they told me it looked like the oil was never changed and the leak was my head gasket. Which is easy to diagnose. So basically j&p auto was just robbing me this whole time and never doing any actual work on my car. Honestly, I'd stay away from them.

I had a brake job done here! Joe gave me a decent price for the job which I believe was fair! Joe…read moredid everything I asked him to do with my brake job! I also had an inspection done here! Overall they seem friendly and respectful of what I asked Joe to do for my car!

Honest trustworthy owner, been here a long time..he does what he says, does it quickly, and charges…read morewhat he quotes you, very rare these days. Highly recommend after being ripped off and overcharged by Pep Boys twice, come here instead it less than a mile away. I will never go to rip off, unreliable Pep Boys again!

My husband took my daughters car in because she was having problems with the air conditioning. He…read moretold them she needed the car when she got back from vacation because she needed the car to get to work. He took it in on Wednesday and today on Saturday we still don't have the car. They kept telling him that they would call for an update especially today since they close at 12. They never called and they just closed and we don't have the car. he has been going there for 25 years. now my daughter has to uber to go to work.

Cannot recommend Friends Auto Repair enough! Brought my car in today for them to look at the…read moresuspension after getting quoted an astronomical price by Toyota. They charged A LOT less and were much friendlier.

I work in this area, and pass this shop daily. I stopped in for an oil change and radiator flush on…read morethe way home one day because I noticed his shop was empty, and I could probably get in and out fairly quickly. At the time, I didn't know what these morons did to my car, but it overheated not a mile back up the road. I called them and spoke to someone who refused to tell me his name....said I have a bad radiator and he will not be blamed. I wound up letting it cool down, and by the time I got back there, they were closed. I wound up having to drop the car elsewhere, and have my wife come and pick me up. I found out the next day those morons only filled the radiator halfway with plain water. Small wonder his shop was empty. I went back to him after I got my car serviced at a REAL shop, and spoke to some a-hole named Dave, who cursed me out and told me to get out of his shop, that if I wanted to talk to someone, I should talk to his boss, Sigh-Eed. You would have to be clinically insane to deal with this filthy sewer.

don't ever go to fred or zack, these guys are the worst mechanics and they are incompetent idiots…read more they fixed my truck and caused major leaks and now it costs more to fix it. do not take your vehicles here, you will regret it, believe me. i've reported them to consumer affairs and you will regret it. these two are incompetent brother's

Amazing communication and outstanding attention to detail. Definitely worth checking into for…read moreautomotive repairs and upgrades. I know for myself that I'll be returning here for all needs outside warranty repairs.

Excellent work done fast and for good price brought my new crossmember subframe and they put it on…read morefor me recommend for anyone who lives around there great shop

Andrew detailed the inside and out of my car. It came out absolutely perfect. Very professional and…read morevery efficient. I highly recommend.

Andrew helped me out with car troubles that I had a while back. I tried doing my own oil change at…read morehome and punctured the oil filter when trying to remove it. I couldn't get the filter off and couldn't drive the car, that's where Andrew stepped in. Recommended by a friend, I gave him a call, he brought all of the tools he needed to my house and got the job done promptly and didn't charge too much in the process. I have since brought my car to his garage for every service since, I would highly recommend him to anyone looking for some automotive work.

Rude. Two times I…read morehave made an appointment online in the past (within the past 3 or so years) for things like inspections and received a call that their inspector is not in that particular day and to reschedule. Today I walked in with an appointment that I have made online the week before for an inspection and tire rotation. I received at least three emails of confirmation and reminders. I walked in 10 minutes early to my appointment to Anthony on the phone with someone. I patiently waited. After he hung up he continued looking at the computer screen like I'm not there. Being the respectful person that I am I continue waiting for him to finish up whatever he is doing so I do not interrupt. Finally he says "Can I help you?" like I'm a nuisance. I tell him I have an appointment. He tells me his inspector is booked for the day. Confused, I repeated I had an appointment. He tells me again they are booked and that their website does not coincide with what is actually available. WTF. Meanwhile today is my only day off during the week as someone with a full time job and two young children... and I had planned this entire day out around this. No apologies whatsoever. I can't believe it. I walked out saying "Thanks... for nothing." Because it really was nothing. Unbelievable. Convenience of being near the mall but I will never come back to this location but it's not like they need my business anyway. Luckily there are plenty of places that do car inspections.

"CHEAT" This is a seat scam shop, after spending $1000 on…read moretire and breaks the guy at the counter told me, my tire rotation is free on my oil change. So, when I went back for oil change my tire was not rotated but on paper, they said it is done. I caught the scam because I had changed only two tires. I will report this to BBB. CCTV will prove that I am not lying. Not coming back or would recommend to anyone. Not going back to Mavis at all, there are a lot of other option.