Had an appointment in late April. I called to see if I could get in sooner. Brushed off. I just…read morewanted to get on a list for sooner. Got off the phone and set up with someone else. I called back and was told I need to find somewhere else to go and this is way too complicated. Bottom line go elsewhere. Are you kidding me that me as a customer was actually told to go elsewhere and this is way too complicated? I paid and left good tips and my pups were very well behaved. I tried calling several times to try to get fit in and no one picks up. I don't know who I talked to but a complete PODUNK. I wanna say worse. I am no one's honey. I am done with Georgetown.

They are amazing with taking care of all of my fur boys needs. He enjoys his grooming time with…read morethem. He looks so nice every time they're done. I love that they always remember his name and show him lots of love. I especially love that they never rush to get him through. He comes home with a cute tie around his neck each and every trip. Each service is a 10/10.

Every time I go they are so fast !!Good service , takes good care of my dog despite her bad anxiety…read more. Very thankful .

We took my dad's barn cat here before she was adopted by my son. They were very accommodating,…read moreknowledgeable, friendly. Do take into account that the waiting rm is small..5 chairs & 1 spot for someone to stand. Small staff but with that comes a personal touch.

Absolutely an embarrassment to have groomers this bad! She did just the opposite of what we wanted…read moreto our goldendoodle and then what she did was unfinished and uneven. She just missed entire places on his body. I went back the next day for it get fixed, only option was the same groomer, she got made, said "well this is what I do". What about what we want?

Lexington has Petsmart, Georgetown has Petsense. Both are very similar, but Petsense is smaller and…read morethe prices are a bit more. Petsense is located in the shopping center near Kroger, which is pretty convenient to those of us coming from the south side of Lexington. I was on the hunt for a new collar for Henry, but nothing really caught my eye. They do have a pretty wide selection of collars and leashes, but most were basic colors and such. Although I buy dog food online, I did notice that they advertise that if you buy ten bags of dog food, the eleventh bag is free. I might have to consider this option the next time I'm running too low to wait on delivery. They have daily bath specials, which includes a bath, 10 minute blow dry/brush-out. On Sunday that price for a small dog is $10. Monday through Saturday the price is only a couple of bucks more.

This has to be the worst dog boarding/groomers ever. I boarded my two dogs there and they lost…read moreone. Not only this but lied about when they last saw him, the man that found him said he picked him up 4 hours before the owners of shaggy doos said they saw him last. When confronted with this she said she assumed he was there. To say they are irresponsible is a complete understatement. The drop off and pick up is at the grooming salon because if anyone actually saw where their dogs would be boarded they would never leave them there, a complete dump. Getting one star because it won't allow me give none.

AVOID!! If you love your pet, please do not go to this facility!!!…read more This was a one and done for my spouse and I. Originally booked over the phone and they booked the wrong dates. We were told pick up time would be 12:30. The day of pick up, we received a text at 9:55 AM stating that we had 5 minutes to get there or we would not get her until the evening. We got there at 10:05 after driving 2 hours and 20 minutes to ensure we'd be there at 12:30. We told them that we had arrived and were told that 12:30 was the pickup time and that we'd like to take her home. They refused to give her to us and told us we would have to come back at 6 PM and they did not apologize for their error and lack of communication regarding the pick up time! The lady who worked the desk didn't say much when I was there but had the nerve to text me 15 minutes after we left with our dog when I was ignored after 5 phone calls and multiple texts. This place lies about feeding your animal. We did a late drop off and early pick up, so I portioned out 4 meals for our dog and they told me they fed her 6 times. She had enough food left for one more feeding, so they skipped a mealtime and told me they fed her an extra 3 times! With what food?! I also signed a contract that we wanted 3 play times a day and they only provided her with 1 playtime a day for 3 days. This place is not trustworthy and we will NEVER board here again.

Thank you for taking great care of our boys. Highly recommend this business for your pet care…read moreneeds. Used them for several years now and have always been satisfied with care of our dogs, price and communication. Thank you again.

They administered the wrong dose of sedative and killed our dog Tito…read more He walked in stable. He did not walk out due to gross negligence, incompetence And lack of staff training. I do not recommend them. Do not take your family members there

Not sure who taught this DVM how to suture after spaying but what a joke. 10/10 don't recommend…read more Mofo on the phone couldn't even find the records as I was reading the certificate of spay/neuter out loud.