I have been a customer for 5 years. I moved out of state and haven't been in a year. They are "not…read moreaccepting new clients" and "can't find my file". Where did customer service go? Is it lost in Covid? I'm happy to post my text exchange or maybe the owner would like to but what a shame we can't have customer service anymore. This company would not answer my calls so it's all through text.

My poodle mix senior dogs have been going to the same groomer since they were puppies. I have…read morerecently moved to Lexington and brought them here. They were fine and came out of the shop looking wonderful. Highly recommend them!

BEWARE THIS PLACE IS NOT SAFE FOR YOUR PETS! the owner charges for services not performed and…read moreleaves animals caged in shop alone to run personal errands.

My dog is the cleanest he's ever been right now!…read more My basset hound has needed his nails clipped for a few months. The place we took him to clip his nails last time was not open today (Saturday) and we really wanted to get them cut since it was a rare day we were able to do this errand. We called a few places in the area and Tina was the only one who answered. She had an opening at the moment so we rushed him over to get his nails clipped ($15) AND a bath/grooming (about $35 plus $10 for special conditioner), which he also desperately needed. (I promise we are not lazy dog owners! We just have a lot on our plate/busy schedules.) We dropped him off and returned an hour and a half later to a very clean dog with well-trimmed nails!!! Best of all, they used a conditioner to help with shedding and he has had very minimal, almost no shedding today! I have never had my dog bathed professionally before (we always did it ourselves in the tub or under the hose), but we are very pleased with the results. Will definitely come back here for nails and occasional baths.

Absolutely an embarrassment to have groomers this bad! She did just the opposite of what we wanted…read moreto our goldendoodle and then what she did was unfinished and uneven. She just missed entire places on his body. I went back the next day for it get fixed, only option was the same groomer, she got made, said "well this is what I do". What about what we want?

Lexington has Petsmart, Georgetown has Petsense. Both are very similar, but Petsense is smaller and…read morethe prices are a bit more. Petsense is located in the shopping center near Kroger, which is pretty convenient to those of us coming from the south side of Lexington. I was on the hunt for a new collar for Henry, but nothing really caught my eye. They do have a pretty wide selection of collars and leashes, but most were basic colors and such. Although I buy dog food online, I did notice that they advertise that if you buy ten bags of dog food, the eleventh bag is free. I might have to consider this option the next time I'm running too low to wait on delivery. They have daily bath specials, which includes a bath, 10 minute blow dry/brush-out. On Sunday that price for a small dog is $10. Monday through Saturday the price is only a couple of bucks more.

Cassie takes great care of my Maltipoo, Emma Jo. Her hair cuts are really good, and Emma Jo looks…read morelike a little princess.

After taking less than an hour to groom my shitzu he called and said he was finished, but that my…read moredog was "hard to groom." 4 previous groomers have never complained. He left tufts of hair uncut all over my dog, didn't clip his nails, and didn't bath him, despite charging me for a "full groom". PET LOVERS STAY AWAY!

This has to be the worst dog boarding/groomers ever. I boarded my two dogs there and they lost…read moreone. Not only this but lied about when they last saw him, the man that found him said he picked him up 4 hours before the owners of shaggy doos said they saw him last. When confronted with this she said she assumed he was there. To say they are irresponsible is a complete understatement. The drop off and pick up is at the grooming salon because if anyone actually saw where their dogs would be boarded they would never leave them there, a complete dump. Getting one star because it won't allow me give none.

These wonderful folks saved our vacation! Pet friendly CohntryInn&Suites does not allow…read moreunaccompanied pets in your room....pets severely limit tourist activities. Found these folks and loved they were flexible on whether our 11 lb herding dominant bordoodle was kept in kennel or group play ground - he doesn't always remember he's not big dog :-) They have live camera in group play area so you can check in on your dog too which gave us peace of mind. Day two our dog was greeted by name and he immediately pranced back and through door without looking back!

We have used this Pet Resort for several years and it used to be much better. Now, not so much. We…read morerecently left our doge for 4 days and requested a bath and nails before we picked up. No groomers on Sunday which was fine as we would pick up around 12 PM on Sunday. Dogs were not groomed. My older dog had a spat of the runs and the waste was left to dry on him and sent home with us to clean him at home. At the price they charge I would expect much better care. If you love your pets I would recommend someplace else as they have lost the caring people they used to have and and attention to detail is also gone. Like I mentioned. Clean and trim nails on Saturday, but not done..