I feel conflicted about the review I'm about to leave because I don't think it's a bad place to take a pet if it's something routine but don't if it's anything more than that. This will also be long and detailed, so only read if you're ready for the ride.
I took my cat Morty there last week (Thursday Oct. 28th) because he had stopped eating a few days before. Since they're so busy all the time, I had to drop him off and wait for a phone call after Dr. Wade could look him over. They automatically thought it was his teeth and since Thursdays are their extraction days, they could easily get him in and extract all of them up to his canines. I reluctantly agreed, I knew his teeth were bad from the vet I took him to when I adopted him from KHS in June, but he was always able to eat and he LOVED to eat tons of food no matter what shape his teeth were in, that cat could really put it down. I put my trust in them because they are the professionals. There was some miscommunication with the price also, I was told over the phone that it was $300 while they had him anesthetized looking over his teeth, but they didn't see it getting even close to $500. When I went in to pick up Morty, my bill was over $500 and I was in a bit of shock. They were willing to drop it to $485 and I wasn't going to argue after that because I know veterinary medicine is expensive and they have to make money somewhere.
They gave me antibiotics and pain medication to give to him. He seemed fine and even better on Friday, he actually finally ate a little bit that day. He took a turn for the worse on Saturday and Sunday, so I brought him back in on Monday. They didn't know what was wrong with him, so they put him on fluids and gave him an appetite stimulant. They did more blood work, basically the same they did on Thursday, it was still showing his liver and kidney levels were elevated. They sent him home and was told to bring him back the next day (Tuesday Nov 2nd) for more fluids. They weren't going to charge me for that day because they didn't know if they did something wrong or what at that point. He was absolutely miserable by that point and didn't seem like the same cat at all. I woke up the next morning and he was almost unresponsive, it was pretty scary seeing him like that.
I rushed him back and they said his blood sugar was low, they gave him some dextrose for it. At this point they're finally thinking there's something else wrong with him that wasn't his teeth. So Dr. Wade tried doing an ultrasound but she said she didn't know what she was seeing, if anything at all. She called in a specialist that knows how to read ultrasounds ($400) even though I told her I was reluctant because of the cost. That's when they finally got their answer, he actually had cancer in his intestines. We had to euthanize him right away.
I put my cat through unneeded stress of pulling his teeth while he was dying of cancer because they were positive it was his teeth, and I'm out over $1,000 that I didn't really have. I should have taken him to my regular vet at Pennyroyal in Lexington because I know he would have done xrays or an ultrasound right away instead of messing with his teeth. Though, I wanted to save money by going here, but I ended up paying more in the end.
Would I bring my other pets here in the future? For vaccinations, sure, but not for anything else. read more