Didn't even walk in expecting to get any shoes yesterday, but walked out with Jordan Instigators…read moreand Puma Clydes (so classic) in Gold Metallic (so disco). I can't say enough good things about this store- passing by, it doesn't look like much, but the inside is SO CLEAN and gorgeous. Every t-shirt is perfectly folded, all shoes illuminated in displays, I just love it. Would definitely recommend. Best of all- the staff was SO HELPFUL. The manager answered my questions about the company (I'd never heard of it) and I ended up walking out with two pairs of shoes, totally hassle-free.

I prefer this DSW to the others on my drive home because the parking here is best in my opinion…read more DSW offers a wide range of different types of shoes. The value has always been great. I find the same shoes online at a major department store marked up. Here i recently purchased some Puma wedge sneakers for less than the price I saw online, let's just say that particular store is also in Firewheel. The service here, there are not very many representatives on the floor, but you do find them behind the checkout counter. You can tell they work because the presentation of shoes and displays all look well done.

the shoe selection in this store is massive and the price points are pretty good, DSW is always my…read morego-to shoe store whenever I need any kind of shoes The staff service is always great & Cathleen is the BEST! (-:

Been here a few times the guys are always super nice and have great prices i definitely recommendread more

This place had the worst customer service I have experienced in a long time. I took my 10 yo son…read morethere because he is way into sneakers right now. The place is not big and they were not busy, just employees hanging out chatting it up. Not one person said a word to us the whole time we were there. What a total disappointment! I will definitely not be coming back.

Why did not someone tell me about this place . I was looking for tennis shoes. Found some that I…read moreliked . They were on sale . I also did not know that I could wear a youth size . I ware a size 7 1/2 in women's but in youth it was size 5 1/2 . So from now on when Someone asks me what size shoe I ware I will tell them I will be telling them 5 1/2 .will go back soon .

Definitely see why their grade is so low. I called ahead to ask if they had a certain brand of…read moreshoes. They put me on hold and then came back saying yes they had multiple styles and sizes. I drove across town and get there to only find ONE odd pair of that brand in the discount section. I ask an associate if they have some and relay that I had spoke with someone and she says "they must have sold out". They sold out in 20 minutes? She said she would go ask someone and then just never came back. Not a "sorry", "F you" or anything. Just avoidance. I just waited there for a minute talking to my wife and seeing if she saw anything she liked. The employee never returned. Eventually another staffe who I didn't even ask for help offered and even went to the back to look. She came back and apologized they were none in my size and was extremely kind. I did not catch her name but she had shoulder length braided hair. Thanks to her for sure but no thanks to the people who think lying to people and having them drive across town is how to treat people. Don't know what is up with the avoidance. I was all smiles when I asked. Maybe don't take a job working in public if you cannot communicate with people?

If you haven't shopped@Shoe Carnival, You should! The staff is friendly & the store is amazing!…read moreSign up for their Shoe Perks! For every $1 you spent you get 1 point, 200 points=$10 discount. There's always amazing discounts on shoes & accessories. Great Name Brands Too! Love me some Shoe Carnival!

Wow, it's been a long time since I've witnessed such poor customer service, especially from a…read moremanager. I have a big family and we've shopped at Famous for years. I brought in an even exchange from a purchase my Wife made 30min prior. The Manager who was helping us seemed confused calculating simple math, refused to look at the receipt and acknowledge she was charging $10 more for the exchange. She became visibly upset and disrespectful. We paid the extra $10, but next time i'll wait for anyone else to work with but this person, or I'll just save myself the hassle and shop elsewhere.

Went in yesterday to get some work crocs that I saw online. On the clock shoes. Came in and the…read moreperson working there greeted me. I was the only person in the store. I asked where the croc were and he pointed and tried to describe where they were. I went to where he seemed to be saying and couldn't find any of the shoes I was looking for. I can hear the person working there talkin on the phone. So I thought I would wait. Finally I walked Over to the counter and asked if they had any of the shoes I was looking for for and they showed me where some of the work shoes were and then said they do not have and I would have to go to a bigger store. I said it shows they have them online. Nope. Sorry

Hmm...well they sell shoes? Not sure what want here in a review lol it's a shoe store that sells…read moretons of shoes for your feet. Go buy some better ones than those crap shoes from Walmart

Bough 4 pairs of shoes today. It took us a long time because we kept having to go back and pick…read moreother ones. They don't carry a lot of my size and told me I could order them. Then when I tried to order they told me not those love the shoes I got but they need to carry more sizes

I visit the store on grand opening and was a great experience. They had plenty of shoes to pick…read morefrom ranging from yeezy, Jordan, adidas and other hype up shoes. The staff was very friendly and answer all the question I had. Not only does this store have shoes they also offer hype clothing that you won't find at a regular store in the mall. They also have supreme accessories and some Sandals. Even do the location is far from home I took the drive which it was about an hour and half. Today I went for the 3 time since the store open and they have done some work since day one. Some new art on the walls and more hype pairs since day one. The store doesn't look like much from outside, but once you get inside you can tell the owner cares about what he is doing. You might ask yourself about prices, we'll let me tell you they are not on the cheap side. However the stuff they got in store you won't be able to find easy at your local mall. Compare to other stores that carry similar stuff the prices are not bad at all. If you looking for something new to look at or buy, this place is worth the trip. They also buy new hype stuff depending on the demand they have in the store. At the moment they don't do any consignment which maybe in the future they will. John Hernandez has done a great job making this store grow and has plenty of plans for his store. I will be coming back for some stuff in the future!!

They never answer the phone. 9/10 they aren't gonna answer. Most of their items are way overpriced,…read moredouble retail sometimes even double resale. They don't buy any items unless it's deadstock. Though they will tell you to bring items up there just to get you into the store. They go off of stockx pricing when selling but almost never when buying. Kinda a funny store and interesting location!

I went two days ago and a young girl kept saying we are about to close I went at 8:30 and they…read moreclose at 9, I don't know if she was the manager or not but she was super annoying she couldn't let us buy anything by putting back the stuff we were selecting when I asked her nicely to give me some space and time to pick up something without distraction she said (stop talking to me), I am still surprised, never had anyone in customer service said that and I was not even bothering her we could have make a selection if she was not there the whole time cleaning up, called the customer service but nothing happened.

Alex was amazing. He helped so much! Store was clean and had lots of options. Customer service…read moreexcellent experience.

I'm very happy with the sellers's ability to rectify the situation quickly and efficiently…read morecorrecting the order error. Thank you for being fast and efficient pleasure doing business

This place was so cool. Although I did not personally buy anything, my girlfriend found air Jordans…read morefor $60, that looked brand new. If you're in the market for shoes, come here!