After a lot of back and forth, Just Lawns has lost our business.
Against our better judgement, we requested fall clean up service per their website and as advertised:
FALL CLEAN UP:
Lawn mowing at 1.5" (Shorter cut to prevent winter matting)
Leaf blowing/raking (lawn, landscapes, walkways, and drives).
Bagging of fall debris.
Should your Fall Clean Up exceed our base price of $130.00, we will contact you before we start your service.
I spoke with a member of their administrative staff and we were placed on the fall clean up list"
1. We discussed pricing per man hour - I was informed our yard would be done within 30 min because the guys are fast and wouldn't exceed the base rate. (They've been mowing our lawn all summer so they know our space.)
2. I was asked if we would like them to take the bags after clean-up - I said yes
3. Pricing or additional fees/charges for bag removal were not mentioned
4. Our fall clean up in 2015 was $185.00 and did not "exceed base pricing" at that time
5. This year fall cleanup was listed with a base price of $130.00
I was called and informed Just Lawns was on-site for fall clean-up 10/4. We discussed:
1. We expected him on Wednesday (our route day,) not Tuesday
2. We hadn't prepared for him by mowing or picking up the dog mess and we didn't want to add to our bill. He informed me it might add $30 to our bill for the mowing
3. I was not informed of any additional costs to the base price other than the $30 for mowing
4. An estimate price was not mentioned or discussed. - we were charged just under $250 total
5. Additional charges to base price was not discussed - overage charges come to just under $120
6. Price of bag removal was not discussed - we were charged an additional $155
7. Permission was not given for a $425 job.
8. Permission was given for an estimate of $130 (base price) + $30 estimate = $160-180 range. The same as 2015.
9. Just Lawns did not pick up the bags, we had to call and have them come back for bag removal = Pricing for bag removal was still not given
When we called to dispute the statement on 10/17 we were told:
1. This doesn't look correct
2. The guys were not there that long for these prices - It only took them 30 minutes to do the job
3. Our credit card would be removed and we would not be charged until we sorted the charges
4. Our credit card WAS charged 11/7 with no follow-up or notification
We believed: "Fall haul" of the bags was not discussed, was the $155 charge a mistake? What is the pricing based on? A base price or price per bag? If the base price for cleanup is listed at $130.00 and we were never informed of additional charges other than the noted $30.00 for mowing, why were we charged almost $425?
We are not unrealistic people and we are not trying to get out of paying for a service that we requested. I feel that we have been patient and understanding through all of the ups and downs, but this is business.
A conference call with management was not helpful. Not only did Just Lawns say we had no proof of the above conversations, but they "changed their tune" saying it took them 1.5 hours to complete our yard instead of 30 and that all pricing was discussed. Need I reiterate that an estimate was not discussed and in no way was approval given for a $425 job? They made no customer service offers and would not negotiate the statement.
I'll leave this here as a warning to anyone looking to use their services. Once again I wish I had taken the reviews I found for Just Lawns with more than a grain of salt.
PREVIOUS REVIEW SUBMITTED:
I wish I had listened to the reviews and warnings from people who have used this company before. Let me preface this review by stating I found their spring clean-up (in April) and 1x lawn service (in June) just fine - the yard looked great. Let me also share that I have appreciated talking with the administrative team and my complaints are not a reflection of their personalities or professionalism over the phone. However, I have concerns and if they did a great job, I'd rave about them, so it's fair to share those red flags to save someone else a headache too:
Week of June 13: We opted into the weekly lawn mowing service for $40 and were placed on the Wednesday route. We were told to expect them the following week and to just call and request to "skip" a week if the yard didn't need care.
Week of June 20: They came as scheduled and the yard looked lovely - thank you. Give credit where credit is due. However, I will note our neighbor complained that though our driveways are connected, we are separated by a strip of lawn, a rock garden, and trees and they didn't appreciate having to sweep cut grass off their driveway nor having their bushes whacked down.
I called Just Lawns and left a note on our account to ensure that complication didn't happen again. I also requested to "skip" the week of June 27th as the lawn didn't need to be done back-to-back, simply every other week. When promoted to the re read more
