Signed up for spring clean up services which they admitted would be late, but have been consistently late through the first week of June. They emailed that they would be late, which I didn't expect and didn't find out until after I had to call. They forced a 3 month contract which included extra charges for having to 'wade' through snow - which they never did. I finally had to request a refund which they wouldn't let me out of the contract, but did give me 6 weeks free. It still didn't cover the huge amount I paid, but it was better than nothing. They also said they would give me extra time more than the 30 minutes, which never happened. They have never been in my yard for over 20 minutes. I only had 30 the first time for which they were 4 days late. now they are down to 10 minutes. I wish I had never signed up as I have had to clean my own yard to keep my dogs from running through poop several times. I will say that they are fairly thorough. Not as thorough as I am but descent. Their people doing the work are nice and respectful. I do have to call nearly every other week to see if they will even make it and it seems to be very late on Saturdays, rather than the promised Wednesday each week. They are certainly nice on the phone, especially when I got a call back from the manager. Maybe they should increase what they pay their workers so they can stay staffed enough to clean the yards on time. I will never sign up to have a service again or if you do, be sure you know what you are paying for and the chances that they will be too busy to actually get to your yard timely. read more