I'm a transplant from the Midwest, so I as soon as we moved to ATL, I was on the hunt for a new…read moreSelf Care team. After a very quick Google search, I came across a couple of mail salons in my area. I took the time to read the reviews for Nail Spa Haven and truly felt that I would have an amazing experience, so I booked...And I'm so glad that I did! As soon as I was greeted at the door, I knew I was in the right place. The atmosphere and energy were so calming, and the space is very tranquil. My pedicure with LaTanya was the best I've had in years. Many times in the past, I've felt very rushed and roughly handled when I would receive nail services, which creates a very negative experience. I immediately felt at ease with LaTanya. All of the ladies were so nice to talk to and made me feel so comfortable. If you're looking for an amazing, Woman-Led, Black-Owned salon for nail care and/or self care (they offer waxing, massages, and esthetic services as well!), don't hesitate to make an appointment at Nail Spa Haven. I've already re-booked!

The owner kept talking about how they take time to make sure every one loves the nails they walk…read moreout with. She said they try different methods to come to a great solution and find what works for the client. In the end, after multiple visits, she said the she feels that we can't find something that I am happy with although I have tipped every time, been nice (extremely, especially when bringing treats for the staff (macaroons) along with a bouquet of flowers)) and continued to book with them. I never said I wasn't happy as a client and honestly am appalled at how little she made me feel. The owner blocked me from being able to book appointments with no explanation and I am shocked. Below is an image of nails I got done and after 3 days they became "dirty" and turned a yellowish brown when they started at a pink nude. I DO NOT recommend this salon.

Very convenient location. 5 miss from me. I love that when…read moreyou arrive they have you start on time. You will br very pleased with their service. The team is very friendly and kind. The setting is so relaxing.

My first time, definitely not my last! My experience was amazing from being to end. I received a 60…read moreminute Aromatherapy Massage for $105. I chose the peppermint oil. My masseuse name was Joi. Every moment of my massage exceeded my expectations. Definitely a soothing and relaxing environment, very calming and tranquil. Clean, stress-free, and inviting. The staff members are welcoming and patient. I was not familiar with the area and due to construction nearby, I got lost. I called the receptionist and she stayed on the phone with me giving me directions until I arrived. Little did she know I was not having the best of days, but her soft voice and patience helped me to calm down and I'm glad I didn't make the mistake of canceling my appointment. Phenomenal experience! Highly recommend!

Purnell does my hair here. She has been my stylist for about a year now. She is AMAZING with color…read more There is nothing she can't do when it comes to hair. She's got my hair bleached blonde and still grows down my back. I adore her customer service and she gets me in and out. Most salons you have to spend the day there but not here. No complaints. The salon is very clean and in a great area. Plenty of parking and the shampoo's I get there are like Jesus himself is washing my hair. My hair is very very dense and VERY difficult for me to manage but she does it with ease. I love it there, I just wish it was closer to where I live.

It's a great place to get a good beard wash! Pernell took really good care of me. I felt welcomed…read moreand she made me feel extra special. I recommend all men with beards get their beard washed here. It's time us men get to feel pampered for once and a while. She really helped stopped the itch

I had a wonderful time at this nail salon. My sister and I did this as part of my birthday package…read more We started here getting our nails and feet done. The two ladies that attended to us were Tameria and Porshy, they were very attentive and knew what they were doing. This place is doing well and they offer a lot of services. I would recommend coming here. They make you feel comfortable and they do EXACTLY what you want. It's very good to see young business owners especially those who are successful.

My daughter and I enjoy some bonding time with self-care. Her nails are always so beautiful and she…read moresmiles so big and bright after they are done. I really love how caring our nail tech is and she makes sure we both are happy. So much gratitude for the first time I visited this salon.

I made an appointment to get a silk press + hydration and a trim for Tuesday, July 7th and…read moreunfortunately, I never got to go due to their TERRIBLE customer service. A family emergency came up and I wanted to weigh my options, so I called to ask about their rescheduling/cancellation policy-- to no avail. I then resorted to texting to ask them and I typed out a clear and concise message that indicated that I was inquiring only and didn't intend on changing my appointment at that given time. The message read: Hii! I wanted to know that if I wanted to reschedule, would there be any penalty/issues? I don't know if I need to yet, just weighing my options. Alexis, the owner, told me there was no penalty and that I can reschedule online if need be. After speaking to the airlines to change my flight to extend my stay (for the emergency, my grandfather passed), I decided to try to simply reschedule my appointment for a later date. After having issues booking online, I decided to call back because the same thing happened with booking my initial appointment. And Alexis manually went into their system to change it, and thought that perhaps she could assist me again. Instead, she texted me an incredibly RUDE and insensitive text, following another that said that she cancelled my appointment although I never asked for her to do so. There was no apology, no customer recovery, nothing. Attached you will see the text messages, please read them. And please do yourself a favor and DO NOT COME HERE IF YOU WANT TO BE RESPECTED AND HAVE GOOD CUSTOMER SERVICE, because you will not get it from them. I really wanted to support a Black owned business, but there are others in the city that deserve the money that you'd spend here. UPDATE: Per the business owner's response (Alexis), she has made it even more apparent that her overall inadequacy and inability to thoroughly read, be honest, and even manage her books properly is alarmingly unprofessional. In the response (below), she claims that they "went out of their way to accommodate me past business hours," which is a prime example of her fragrant dishonesty. I simply asked her for whatever time that was available for my booking. I never asked for a time. Alexis took it upon HERSELF to book me at 6pm and not 6:30pm, as she claims. Please see below for proof of my statements via Alexis and I's text message conversation. In addition, I did call at least 4 times to try to be considerate, so I wouldn't cancel my booking. As I mentioned in my initial review, I had just received news of my grandpa's passing and had to change my flight to attend the funeral. When I messaged her (see texts below), I apologized for the calls and notified her of my family emergency-- which she chooses to ignore-- and even settled to come in for the appointment still because I didn't want to throw off their schedule. With the passing of my grandpa, I simply wasn't thinking of if the business was closed or not, and just wanted to get in contact with someone who could possibly give me information on rescheduling, if I decided to. Also, since when is calling a business when they're "not open" an inconvenience? If their contact number was solely their business number, someone calling during the daytime closed or not, isn't bizarre-- logically. Simply put, this all stemmed from a very prideful, egotistical business owner that refuses to own up to her mistakes and apologize for cancelling my appointment, when I only contacted her to get information on their rescheduling/cancellation policy. I believe that she may have trouble properly reading. During our entire exchange via text message, I was so kind to her. Never gave a rude or snappy response. So I'm unsure why she deemed that I wasn't a "good fit for their business." I will also be contacting the Better Business Bureau on this matter.

I be 100% honest, they're one of the best doing silk press, but the minute I walk into the salon,…read morethey make me feel uninvited. when I first walk inside, they literately kick me out and told me to wait outside while the girl that came after was allowed to go inside the salon. I waited outside for my name to be called. when the lady was doing my hair she was talking about my extension to her co workers, talking about how bad they did my install ETC I am from Dominican republic of course I do have an accent, and they were all talking about my accent and laughing about IT I will never go back there. poor customer service.