This experience was so disappointing that I felt like I had to share. I dropped my clothes off at…read more2:30 PM and returned at 7:00 PM the same day, only to find that they hadn't even gone through my clothes yet. Even worse, my items had been tagged with other people's names, and the staff had no explanation for how that happened. That's honestly concerning when you're trusting them with your belongings. Other Plato's Closet locations I've been to have an organized check-in system, but this location just has you write your name and phone number on a sticky note--which clearly isn't working. It felt very disorganized from start to finish. On top of that, the store itself was extremely messy. Clothes were everywhere, and the overall cleanliness was very poor, which made the experience even more frustrating. Very disappointed with how this was handled. I won't be returning to this location.

I called the store to make sure they were open and instantly the girl answered and said can you…read morehold? I said sure and was on hold for over 20 minutes... I went into get my stuff and shop and the girl was on her phone the whole time and very rude and spoke w attitude. I don't recommend.

Decent store if you are looking for some clothing bargains. They do have some brand name shirts,…read morebut mostly off-brands -- but pretty decent stuff if you are on a budget. Nice place to walk around. Is it luxurious - no not really. Is it Macy's or some high end store like you find in Oak Brook - NO. There are some nice things to be found tho - even some basic household stuff.

First thing first , please make sure you have time to look around because this store is huuuuge…read more!!!! And .... HOT But a sales person by the name of , Daetreon Jvery Was absolutely awesome he took time to help find things as well as helping me get a discount for signing up to the store, and when he got stuck, he actually did his job and called a manager for help, and to think, with the way the world is today, there are still some people that actually believe in good customer service Thanks for your help and great customer service Daetreon Jvery

Store is clean and easy to shop. The stuff is hit or miss & prices have increased. Still no fitting…read morerooms so returns are an all time high. The staff SUCKS! This is my 2nd time to this location getting crappy shi**y service from the cashier. This chick acts like she's dead alive! She hates life. She may suffer from mild retardation, but that's not my problem or anyone else's! I can spend my money elsewhere!

The only people who have any business shopping here are middle school girls secretly spending their…read morebabysitting money on clothes their mothers won't buy for them, and hookers. That's it. Anyone else really has no business here. You're too old. Three stars because I'm sure it is a great store for young teens with prudish mothers and ladies of the evening. And because you can pick up a tank top in any color for 2.99. So if you are older than 13 and not a hooker you can purchase tank tops. Nothing else. And they will fall apart by next season, but it's okay because they were only 2.99.

I'm a resale store snob. I love this store! The owners have real talent. They are very selective…read moreabout what they sell. Women's clothing and accessories - all sizes ... and house and garden wares, some books, and DVDs. Clean place too and well organized. Good lighting. Friendly and very accommodating. They love excellent quality houseware and furniture consignments. No kids or mens clothing. Not a problem for me. GREAT PRICES FOR QUALITY ITEMS!

I can always find a dress here! The selection is great. The customer service is wonderful. I…read morewill come again and again and again!

My girlfriend and I went to Thomkat to drop off some clothes to sell on consignment. Katrina is…read morevery nice and very professional and funny at the same time! I have sent a couple of my friends there and they have been pleased. I have been pleased with the service we have received. So if you're looking for somewhere to drop off your clothes to make a few bucks or maybe you're just shopping for a beautiful gown for a special occasion this is the place to check out

So I read the reviews and I immediately decided I wasn't going. As much as I wanted to try to…read moreunload some clothes, I allowed the reviews to sway in my decision. After some thought, I changed my mind and I decided to go into the store. I was immediately greeted by Jill! She was very thorough. I appreciated her attention to detail and explain explaining to me the process. She was even training someone which made it great to see her leadership style. Everyone there was helpful. I also appreciated the layout of the store. You can tell that they care about the items they will accept. They don't take anything so please don't bring your trash! This location isn't close to me, but I can anticipate coming back to Shop. Again, they have very good selection. You won't find dingy dirty clothes at this location. You can tell that they care about the store and the merchandise they sell. Jill, thank you again for your customer service. I wish you and everyone continued to success. Signed - A Black Woman (No for real-check my photo) ;-)

Two snooty ladies barely greeted me and looked at my brand name items as if they were dirt. I had…read moregently used dresses, gowns and pants and they told me nothing older than 3-4 years is being taken by them. First and last visit ! I will rather donate those items and have a poor person enjoy them

Bought a 4 carat REAL diamond,as indicated on the receipt BUT IT IS FAKE Price was decent (5…read morefigures) Fast forward a few years and I got it cleaned at a local jewelry store while I waited for a watch repair Owner of the store asks me if I knew it was not a real diamond Of course I thought it was real! My receipt said so! I took it to another store and they concurred Now they're trying to tell me it's real when I went to the store we got it at They were super defensive I've sent my intentions, to their corporate office in CA, to file a formal complaint with the IL Attorney General, BBB and FTC unless they reach a fair resolution within 10 days as well as left a copy with the store I'll update when they resolve this I hope they do the right thing PS The assistant manager wouldn't even give me his last name nor email Seriously?? Gave it 5 stars so maybe they'll read it and reply since those seem to be the ones they respond to

I bought a bunch of jewelry there about a month ago and the service was excellent. They were…read morecourteous. The prices were fair. I would recommend this to anyone.

Nancy is the best! They take care of their customers. I always feel welcome here, they are very…read moretransparent.

Very disappointed. PGS's online advertising gave me the misleading impression they had good,…read morecompetitive prices on silver coins and bullion. Not so. When I got there they were asking $12 over spot for generic silver rounds and $16 over spot for 1 oz. Canadian silver maples. Not even close to competitive. They offered to match online prices but they compared only the highest priced online dealers, not the cheaper ones. The woman complained she had bought a lot of inventory when the silver price was high. Not my problem, lady. Business is business. I'll take my business elsewhere. Don't try to stick me with your inventory problem.

This shop is a sweet little find in Lombard! Clothes, jewelry, records, housewares and decor, even…read moresome instruments...all kinds of items can be found here. They also coordinate the LOV'D Fest (Lombard Outdoor Vintage Day), a street fair outside. Worth checking out!

This place is FUN AF. Not much to dig through so I wish there was more clothing and randomness,…read morebut you'll probably find something you like at a deal. Or find something new and unique. As for records no cut out section but a $3 bin and you'll probably find something there. More so you'll find things just randomly like parachute pants or wrestling toys! COKEWL

The store was packed and moved items were still available. A black lady with glasses who may have…read morebeen a manager was rude to the cashier that was helping me. She chose to get smart with her when she asked for the key to get me a perfume. Stating I'm helping this customer ... Well the cashier who had the key originally was helping .me. Upon my aunt stating she is too the lady proceeded to look at my aunt with disdain and further attitude. Otherwise the other employees were kind, helpful, and the store had a variety of options. It's just crazy on both sides of the coin during holiday season and whereas she may have been tired or overworked we were all waiting in long lines feeling the exact same way. It cost a person nothing to be cordial especially when she was on the clock and I was spending money.

This location use to have a wide selection of merchandise. Now it seems like you can't really find…read moremuch in here. The household area is lacking along with the clothes an shoes area. Somethings are just thrower on the shelves. There are no sales person on the floor to assisted customers. Hopefully the buyer of this location will purchase better merchandise for this location. The Customer Service is ok. Always have 1 person at the register and sometimes the check out line gets a little backed up.