I would give them a million stars if I could! Josiah, Jesse, Michael, and Evan are a move day dream…read moreteam. Candidly, I've never had a positive experience with other moving companies I've used in the past, and I was a basket case of stress in the weeks leading up to move day. This crew was phenomenal and made the whole experience easy and FUN. They were super efficient yet took so much care in protecting all my belongings, I felt like a genuinely valued customer. They were clearly experienced pros and they were so personable! The whole process from beginning to end was next level: I'm a bit neurotic, and Clint from the booking team included every single detail I wanted in the notes and made sure my move was set up for success. Anthony on their customer support team was super proactive about keeping me updated, and Anna is a truck driver HERO. The mountains around Chattanooga are a fiasco.... Trucks get stuck and tip over on a regular basis but she navigated the mountain like a BOSS. And the platform..... Getting my own dashboard with all my important move day information in ONE PLACE is literally revolutionary - Who knew moving companies are evolving with technological advancements?! It was so great and timesaving to not have to search through emails to find info. I particularly enjoyed "meeting my team" ahead of time and getting to review + tip afterwards via my customer dash. Very clever concept and whoever developed the platform is a straight up genius. Love seeing a moving company care about their customers so much they work to revolutionize an industry that is not traditionally known for providing a great customer experience. I loved the whole process. I can't thank this team enough - You have definitely made me a lifelong Bellhop fan!

Extremely disappointed with my experience using Bellhop in Atlanta…read more My move on May 31, 2025 was quoted at $837. But after the job, I was blindsided with a final bill nearly double that -- over $1,800 -- without any real-time communication or approval from me during the move. There was no transparency. I was never informed as the charges climbed. On top of that, the movers showed up completely unprepared, with nothing but a single Allen wrench and no tools or proper equipment. I had to hire outside help just to finish the job. Their disorganization directly caused the delay, not me. Several of my belongings were damaged during the move, including irreplaceable furniture. I submitted a claim and was promised a $449 settlement. But instead of issuing a refund, Bellhop applied it as a credit toward the inflated bill -- and only if I agreed to lift my credit card dispute. That's not a resolution -- that's coercion. I offered in good faith to pay the original quoted amount, which I believe was generous considering I had to finish the move myself and cover the damages. Bellhop refused to compromise or take accountability. If you're looking for a company that values professionalism, preparation, and fairness -- I strongly recommend you look elsewhere. My experience was stressful, expensive, and completely mishandled from start to finish.

I used movers direct to move me 130 miles away in Georgia. To say it was a 5 star move is an…read moreunderstatement. The worst thing on the whole move was a container of cinnamon opened up and spilled on the other dishes in the box. They were insanely detailed wrapping and packing everything so carefully . I've moved three time in my life and this is the best one yet. Such professionalism and care for my whole house. Thanks to Christy and her team !! I'm super picky and this was easy

Thanks, Kristy, for sending a great crew for my move. James…read morewas a calculated professional lead, directing a crew of four to move hefty, labor-intensive commercial kitchen equipment. The whole crew was kind, polite, and had good attitudes. They listened to all my concerns regarding fragile equipment and handled everything with care and professionalism. I was on a time crunch, and the guys worked independently, wasting no time to finish my project within my schedule and budget. The completed project was a stress reliever to declutter for a real estate sale. I

I have used this company 4 different times and they are fantastic! They are always punctual and…read morecourteous. And above all, my furniture is respected and nothing broken.! I would not use anyone else! Edie (receptionist is wonderful) and movers: Kyle C., Tim F., Chase W., Dakato C., and Caleb S. were great!!!

Mel and Ricky were polite and efficient. we were very comfortable with their handling of our…read moreproperty. We will request them next time!!

I have nothing but good things to say about U-pack. We've used them twice from Southern California…read moreto the Chattanooga area. In every case, the people on both ends were professional, friendly and timely. Their website was a great start -- they don't MAKE you call for quotes -- they're happy to do so by email. After doing that initially I did call (actually a few times) and always got friendly, no pressure recommendations and options. There was no nickle-and-diming nor hidden fees, and everything was delivered on time as agreed. Our contents were fine -- routine shipping, no signs of problems -- and we were entirely satisified both times. I recommend U-pack highly and would suggest they be your first call if you're looking for this type of move. A final point -- they have several move-self options that give you a range of costs, making it easy to accommodate a budget.

If you're planning a cost effective, efficient way to move, U-Pack is an excellent choice. They…read moredelivered truck, picked it up, delivered 800 miles and picked up empty truck exactly when they said they would. The folks I dealt with were profession, polite and accommodating in every way.

Best climate control/non-climate control storage facility in the greater Chattanooga area!read more

Beware!! Water damage and mold destroyed my belongings!! I…read morestored my belongings here for years while I traveled When I moved back and went to move them, most of my belongings had been destroyed with water damage and mold. There was standing water in several hallways running under the unit doors. I lost family heirlooms, furniture, electronics, art, books, photos, childhood memories, pretty much everything I owned. When I talked to the manager on duty she pretty much just said there was nothing she could do, no apologies, she could have cared less. She said that I should file a claim with the insurance they had me purchase when I rented that unit which was a dead end. Thousands of dollars to just throw it all away and have to start all over.