I love local, and always try and go out of my to support small business…read more The owner was very personable, gave me a wonderful history of the business that he purchased from the original owners, who were a local institution in Fairfield. I took a ring in to get sized up, I was not disappointed. I plan to use Nan-Den for future purchases.

Sarah helped me so much when it comes to repairing my diamond hoop earrings!! Great communication…read moreand easy to work with. I recommend them when it comes to jewelry repair in the solano county area! A++

Big, big thanks to the team at Diamond City Jewelers! My guy Robert made magic happen behind the…read morescenes, even with the 4th of July holiday landing damn near mid-week! Great communication, great pricing ...even better customer service. Which is crazy, because I walked out a happy customer to get even more customer service... A-1! Don't hesitate to bring your business here! I'll be back real soon! P.S. Nice touch with with the thank you letter!

Diamond fell out and they said I have to pay to get it fixed I wouldn't recommend them for nothing…read morebad business only had ring 8 months maybe wore it 10 times I had to put 1 star other than that it would be no stars

Excellent service! Reasonable pricing. Beautiful selection…read more Resized rings, repaired gold bracelet and rebuilding my grandmothers ring. Will definitely use them again for all our jewelry needs.

I received my old wedding set (ring/earrings/necklace) the jeweler turned into a broach. It's…read moremagnificent. I left him the set, gave him an idea of what I wanted, and said have fun with it, I trust your artistic ability. It turned out better than I envisioned. One of a kind. looking to have any heirloom jewelry made into a special piece? Look no further, this is the place.

If I could provide a lower rating I WOULD. In October we ordered a wedding band they had in stock…read moreto be made into rose gold instead of yellow gold to match our engagement ring. They placed the order, we paid, and told us 4-6 weeks. Never heard anything. Almost 3 months go by (wedding already past mind you) and STILL NOTHING. So husband called- they never placed the order. They place it then. Go back in person after a total of 4 months went by since October they have no update or record of order. So we thankfully got a number to someone higher up (from a different location) who actually had answers and was extremely helpful, understanding and embarrassed by our experience thus far . He himself placed the order communicated well and reached out when it was ready at the Fairfield location. We go to pick up and there is a sign because they're on lunch "back at 4:15"- of course but that's okay everyone needs a lunch, we. Will wait it's already been 6 months what's 20 more minutes? Well they didn't get back at 4:15p they came back at 4:30!!!! The lack of organization, accountability and empathy for customers is astounding. That guy Steve needs a raise, and Fairfield seriously needs to look into their employees and business practices. Will not be returning.

Yes I purchased a ring at Daniel's Jewelers for my wife almost have it paid off maybe two more…read morepayments the lady quoted me at $25 payment out of her mouth I have a receipt to prove it and then they're texting me that I did not make a payment I tried to reach out to them and make arrangements they were all very rude disrespectful so I went to the corporate office they were rude and disrespectful as well and now I'm finding out my diamond ring is not even a real diamond it is lab diamond these people are frauds they are disrespectful and they ain't worth a Shit!! I give them zero Stars. They were very disrespectful and the way that they talk to me yes I was very upset and I was maybe yelling a little bit but they could have been a lot more professional in the way that they approached me acting like I didn't make a payment yes I did it's not my fault that your employ quoted me a certain amount that I did pay. I am a disabled man on a fixed income so when I pay my bills I pay them in full she said it was a full payment not my fault I used to have a good experience with the older people that used to work in this facility but the people that I have dealt with lately are horrible and I will not return and I will let my family and friends know what a horrible experience that they will have if they choose to go there

10/10 service! Would highly recommend! Kevin was able to resize my wedding band & it came out…read moreperfect. Great customer service & flawless work.

Kevin was great to work with, he took care of me and my grillz were ready in only 2 weeks. If u…read morewanna upgrade your smile go to KL

Kal helped me purchase a chain for my son's 11th birthday. Thank you so much for your help. This is…read moremy 3rd time satisfied customer.

Me and my future wife came in a week before our wedding stressing about if we be ripped off and not…read moreget the perfect ring. We were blown away by the customer service. They even added a cleaning as part of sale. I will be back. Shoutout to Cal Sam and Silva!!

I've shopped at this location a couple times, they always have a great selection and friendly…read morecustomer service. Because I live in Vacaville, I do usually go to the outlet. A negative experience yesterday at the outlet left me totally exasperated, so I came out to the Fairfield store in hopes they could help me. I was met by Marc the store manager. He was so welcoming & friendly, I was immediately at ease. I explained my issue and he was very accommodating. Not only did he fix the issue & make it right, he helped me pick out a couple pieces that were absolutely perfect for my growing collection. I started collecting in December 2025 & in just a few months, I already have 2 full charm bracelets & about halfway finished on my third. I love the entire concept of Pandora. I've had such a blast collecting, so I don't plan on stopping anytime soon! My husband never has to stress off of figuring out what to buy me for gifts, he's a regular customer himself in that sense. We will both gladly drive the extra distance for superior service! Marc is a real asset to the company & should definitely be appreciated. I came in furious, but left satisfied & light hearted, because Marc has such a great sense of humor, I needed exactly that. I'll be back for sure!

1/1/25- Walked in and sales associate was with a customer. Understood, that we had to wait our…read moreturn, but not once did the sales associate greet us and acknowledge my daughter and I. We waited 20+ mins and only then did he decide to acknowledge and talk to us, that he will be with us shortly due to we made eye contact with him. Horrible experience and horrible customer service, we decided to leave and order online. Whoever this sales associate is, train him on how to acknowledge customers, it'll be much appreciated, especially if we are there to spend our hard earned money.

Beautiful jewelry selection. (Would like to see more blue sapphires.)…read morePrices are not shocking! Friendly service.

I purchased my Tacori engagement ring and wedding band from Padis in San Francisco in 2017. After…read moremoving to Napa, we began using the local Padis showroom for routine maintenance. Looking back, what began as excitement over one of the most meaningful purchases of my life has unfortunately become a series of disappointing experiences. When we were shopping for my engagement ring, I was shown and encouraged to try on a stunning 2-carat Tacori ring that I absolutely fell in love with. Only after I had become attached to that specific ring did we have a conversation about budget, and I ultimately left with the 1-carat version after pressure from both the sales associate and my husband. While I understand budgets are real, in hindsight I wish I had never been shown a ring that was outside the price range we had already communicated. Later, we returned to purchase my wedding band and relied on the same associate's guidance to select a band that would complement my engagement ring. It wasn't until years later, during a routine service appointment, that another Padis associate asked why we hadn't purchased the matching band and pointed out that my engagement ring and wedding band were actually from two different Tacori collections. I was surprised and disappointed to learn this, as we had specifically relied on Padis' expertise to help us choose a matching set. I brought my ring in for its regularly scheduled "spa treatment" and was informed that all maintenance is performed at the San Francisco flagship location, which would require a longer turnaround time. I understood and gladly left my ring for servicing. After a month without any updates, I called to check on the status and was told it would be back that week. When I arrived at the Napa showroom to pick it up, I was assisted by a different associate whose appearance and demeanor were unexpectedly unprofessional for a luxury jeweler. The experience only deteriorated from there. As she handed me my ring, she dropped it on the floor. Aside from a casual "oops," there was no apology or acknowledgment. I remarked that in all the years I had owned and worn this ring, I had never dropped it. As I inspected the freshly cleaned ring, I immediately noticed that one of the diamonds in the band looked gray and lacked the brilliance of the others. When I pointed it out, the associate insisted she couldn't see anything wrong. My husband confirmed he saw the same discoloration. Rather than investigating, she suggested the diamond had probably always looked that way and I was only noticing because the ring had just been cleaned. I explained that I had worn and admired this ring every day for years and knew it intimately. This was absolutely new. Only after another associate examined the ring was the actual problem identified: polishing compound had become trapped behind the diamond during servicing, causing the discoloration. While I appreciated that he identified the issue, what was most disappointing was the complete lack of accountability from the original associate. There was no apology for dismissing my concerns or for the mistake itself--only a comment that I "had better eyes." To make matters worse, Padis was unable to correct the problem in-house. My ring had to be sent to Tacori for repair, leaving me without my engagement ring for an additional two months. What should have been a routine maintenance appointment ultimately kept me without my ring for three long months. Taken individually, each of these experiences may seem like a mistake or a misunderstanding. Together, they paint a picture of poor guidance, inconsistent expertise, careless handling of treasured jewelry, dismissive customer service, and a lack of accountability when things go wrong. An engagement ring and wedding band are among the most meaningful purchases many people will ever make. I chose Padis because I believed I was investing not only in beautiful jewelry but also in expert guidance and lifelong service. Unfortunately, my experience has left me disappointed in that decision and with very little confidence in entrusting them with my jewelry in the future.