Amazing service and sales highly recommend I've been coming here for years and every time the…read moreexperience is easy and quick! Thank you Motorcars

Great service department. Easy to schedule and reliable. They don't push unnecessary work on you…read more And they follow up.

I had been car shopping for around a month or so and had made it a point to purchase my first…read moreelectric vehicle. I also realized that based upon early research, that I needed to open my search not just in my home state of Virginia, but nationwide. I looked locally, then nationally. And then I was extremely close to purchasing a Tesla out of state on no less than three different occasions. Exorbitant documentation fees and adds at those dealerships were absolute deal-killers. And they made the car buying process frustrating. Add to the fact that, some of the Tesla "bargains" I saw were nothing more than mishandled cars purchased through auctions without proper documentation. Cue the red flags. I then opened my eyes to other electric cars, and the Hyundai Ioniq 5 came on my radar. Used, low mileage lease returns with massive depreciation ended up being a recurring theme. I almost bought one in Minnesota and was willing to drive it back to the East Coast. Their dealership did not return my texts asking for a simple, out-the-door buyer's order. They lost a sale. Then I found a beautiful, white, 2024 Hyundai Ioniq 5 Limited AWD in a place called Mentor, Ohio. I had heard of it, but couldn't pinpoint where it was. After mapping it, I saw that it was just a short drive from Cleveland along beautiful Lake Erie. I had road-tripped through there in 2009 and I remember it being a nice area. While still shopping, I floated an inquiry on the 2024 Ioniq 5 to the Classic Hyundai website. Within seconds, I received an email and a text from Jason. We had a nice chat over the phone. He is THE expert on Hyundais on the internet sales team. I told him I was interested, asked for a buyer's order with out-the-door numbers, and got it in no time. Within a couple of days, we agreed on price. Jason was extremely responsive and treated me with kindness. Zero pressure to buy at any time and this became a recurring theme throughout. The inquiries to the negotiation to the final price was all done via text or email. It was that simple. After agreeing to numbers, I was happy because my month-long struggle with trying to find THE car was approaching the end. Jason then handed me over to Katie who is AMAZING. Zero pressure and everything was handled in a professional and relaxed fashion. Usually car-buying is stressful. Not this time. Katie handled everything she needed to on her and and we coordinated when I would take the short flight up to Cleveland to pick up the car and drive it home. Two weeks ago, I arrived at the dealership just after 10:30AM. Katie greeted me and we finished up just about all of the paperwork at her desk. She showed me the car and it was fresh and clean. It was beautiful inside with hardly any wear for a used leaser with two prior owners. Katie showed me the bells and whistles that came with the car. We went in and completed everything.. And then finally, she passed me off to Eric who is the finance manager. Again, no pressure at all from Eric. We went through the formalities, and he presented me the final buyer's order and other necessary paperwork for me to keep on file, I gave him the check and the rest was history. I was out the door just after 12:30 for the nine-hour drive home. But to be honest, much of the two hours was used getting to know Katie and Eric as they are good people who took care of me. We hear it all the time and maybe it's in your hometown. You see the same name plastered upon dealerships yet they claim to be "family owned". With Classic Hyundai, they treat you like family. It is a small, family-owned atmosphere and you're treated like someone coming over to their house for dinner for the very first time. I wanted to chronicle my journey with Classic. I will buy future cars from them and I'm encouraging others in my family to buy their cars from them as well. To Jason, Katie, and Eric...thank you so much for treating me with respect and for respecting my time and making my purchase easy. If you're within a short flight and a day or two's drive home, go with Classic. You'll be happy you did.

I wasn't going to write this as I don't normally leave negative reviews but enough is enough. I've…read morepurchased 3 vehicles from this location and generally I have good interactions but here lately it's been awful. My salesperson move to a different location and since then ive had trouble. Scott (my previous sales guy, great by the way) referred me to someone who would help. The guy was so unhelpful I don't even remember his name, nonetheless I went in told hI'm what I was looking for, what my finances are and what I'm looking to pay, just like when working with Scott for the 3 vehicle I bought with him. This guy had no interest in helping me. I ending up buying my 2025 Hyundai Santa Fe from a different dealership ( The whole interaction left a bad taste because this guy didn't even try) nevertheless my service guys are great so I continued to go back. Fast forward to now, working with the finance team to get a refund for gap and extended warranty, Eric was working with me and went out on maternity leave and unfortunately I was left in the hands of Nick in finance. When I tell you he seems like he too in uninterested in helping he makes me feel like I'm bothering him when I have to follow up because he DOES NOT, and then makes excuses. Being busy is fine but treating me like a bother when I follow up is unacceptable. I was expecting my refund today, good thing I followed up because come to find out even though I signed all paperwork almost 2 weeks ago nothing was processed. I called this morning just to verify it was processed because I no longer have faith they will do what they say. I left a message for Nick in finance, we will see if he follows up, because until now he only follows up when I call

Steven and Sam are solid folks to work with. I brought my Toyota 4Runner in for a lower steering…read moreshaft replacement. They were very professional about their competitive rates and allowed me to source my own parts. They got the job done quickly. I was a little skeptical at first when they approached me about other problems they noticed. But after driving around a bit more, I realized they were right! I can tell when someone's trying to gouge me for more cash. They're the rare mechanic bunch that are honest. I took the car in the next day, and they had everything squared away same day. Truck runs great now. Thank you Total Care.

It can be so nerve wracking getting any work done on your vehicle especially as a young woman but…read morethis place has by far been the best experience I've ever had. I got new brakes put on my car and they did a great job. The price was fair and I never felt like they were trying to scam me out of more money. I was nervous about taking my car here since the parking lot is always so full, I was worried it would take a long time to get my car back but they finished the job the same day. They were very professional and gave me an estimate before completing any work on my vehicle. This is my new go-to spot!

I dealt with a person over the phone who quoted the price of the car four times when I went to put…read moremoney down on the car. Suddenly the price changed. I talked with the sales manager, John, who was aggressive and defensive to talk to. it was going to be his way or the highway. He wouldn't listen to a single word, I said. he talked over me and interrupted me. Not to mention he took it him four hours to return my phone call. There are many other dealers who will appreciate your business. I would steer clear of this place they treat people with complete disrespect everybody is always looking for the best price but there's also to something to be said about how you are treated.

Decided to spend a rainy day looking at vehicles. Sims Buick GMC was a hit!!! We ended up…read morepurchasing a 2021 GMC Sierra AT4. Mike LeMay is the man to look for when you stop in. Definitely the best shopping we have had when purchasing a vehicle. Mike was more than willing to answer questions and make the transition smooth. Thanks again!!

We had an exceptional buying experience with Porsche Beachwood. Kyle, Rick, Greg and the rest of…read morethe team, were very welcoming and helpful. They have a true commitment to meeting the level of excellence the Porsche brand demands. The same passion for the Porsche brand, can be consistently felt throughout the Porsche Beachwood center.

Just had my Cayman in for it's spring maintenance. Would never take it anywhere but "Porsche of…read moreBeachwood". The new dealership is spectacular. Big, beautiful, and modern with all the conveniences you could ask for. The personnel in the service department are all friendly, efficient, effective, and professional. It is always a pleasure doing business with them. For all things "Porsche" this is the only place to go.

Gabe and Mike went out of their way to help me!!! I had…read morespecial issues with financing and they went out of their way to make sure I was taken care of. They had everything set so I just walked in signed and was on my way. Our family has used Classic Chevrolet for as long as I can remember and have never been let down! Great job as always.

be careful using their service department. I had my teenage son drop off my car for an oil change…read morewhile I was working. Before they even looked at the car, they deceived my son into approving additional work that was not needed. $80

Top notch customer service. Was a pleasure to work with Phil Albert and the other guys at Classic…read more They were able to find the specific car I wanted and bring it in from another dealer which I really appreciated. Highly recommended place. Thanks again.

I just bought my first Mazda at Classic Mazda in Mentor and couldn't be happier. Sarah Holland…read morewent above and beyond helping me find the right car for me. I absolutely love her and would highly recommend you come see her if you are in the market for a vehicle. I love my CX50 Hybrid! Thank you so much Sarah Holland and Classic Mazda!

I also have to comment, the last time I was in they said I needed new front brakes, so I did some…read moreinvestigating and took it to an independent auto repair location, they got it up on the rack, took off all 4 tires, and said "you don't need brakes at this time" So as I suspected, someone just wanted to scam me out of $635 bucks for front brakes, and oh yea, after my last service, several weeks later, I noticed something silver under the hood, only to lift the hood and find a mechanic's screwdriver left under the hood (which could have fallen into the engine) - I don't know what's going on at Preston, but I just don't trust them any longer.

Absolute crooks! Do not trust them at all! Spent $500 for a battery I didn't need. Service mgr…read more Doesn't know his job or technicians very well. Worst dealership around.