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Jules Martinez Guitar Lessons

5.0 (3 reviews)
Open • Open 24 hours

Services - Jules Martinez Guitar Lessons

Musical instruments and teachers

Musicians

Private tutors

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4 years ago

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6 years ago

Jules is such a motivating teacher and seems excited to help out students! He teacher beginner- advanced players.

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Music & Arts

Music & Arts

(32 reviews)

My daughter gets voice lessons there and her upbeat and talented instructor has really impressed…read moreme. I needed a single guitar string replaced on a Telecaster. I felt like they knew enough to do a good job. Well, they were very nice, professional, and smart. They replaced the string quickly and at a price that was really too low. Their service is as good as their instruction - excellent. It's a music store with just the right mix of talents. Dad recommends this place - 5 stars.

I've had my son enrolled here for several years--first in piano lessons and more recently in…read moreguitar--and unfortunately, this experience has completely changed my view of this location. This week, my son is on spring break, so I attempted to cancel his lesson starting Monday. I called the store multiple times on Monday, Tuesday, and again Wednesday morning. No one answered, and there is no voicemail system available to leave a message. When I finally reached someone Wednesday afternoon, I spoke with Bailey, the store manager. She informed me that I would be required to forfeit the lesson due to their 24-hour cancellation policy. Here's the issue: there was no way to comply with that policy. I made repeated, good-faith attempts to cancel, but the store does not provide a functioning method to do so if no one answers the phone. When I explained this, Bailey was completely inflexible and hid behind "policy," stating that if she made an exception, she would have to do it for everyone. There was no effort to acknowledge the situation or offer a reasonable, one-time solution for a long-term customer. What makes this even more frustrating is the inconsistency. My son's guitar instructor, Onjrei, has canceled on at least two occasions with less than 24 hours' notice, and we were expected to be flexible and accommodating. It's hard not to notice that their time is treated as valuable, while mine is not. I'm expected to be flexible, but that flexibility is clearly not extended in return. I escalated the issue to customer service, only to be told that all lesson-related matters are handled at the store level. I requested contact with a district manager and was told someone "may" reach out in 2-3 days, with no name or direct contact provided. At the end of the day, this business chose to lose a long-term customer over a $30 lesson instead of showing basic fairness and customer care. If you plan to take lessons here, be aware: if you cannot reach them to cancel, you may still be charged--and management will not work with you, even when the circumstances are outside your control.

Jules Martinez Guitar Lessons - musicalinstrumentsandteachers - Updated May 2026

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