Juaquin Neault received full payment from me, but refused to complete the work.
I hired Juaquin Neault to hang onto porcelain tiled walls three floating vanities, which don't have any legs and hang off the wall. He gave me a price. I paid him in full. The vanities soon started drooping, coming off the wall. The vanities are supposed to be held onto the walls with brackets. There are four holes in each bracket. Juaquin installed screws in only two of the four holes in most of the brackets. One could see the brackets drooping along with the vanities. Four holes were in each bracket for a reason. Four screws needed to be used and installed in each bracket. Juaquin did not do this. The vanities and brackets drooping would make sense since Juaquin used only half the screws required in many of the brackets. I told Juaquin the vanities were drooping and when he came over we found out why and that was he used only half the screws required in most of the brackets. I told him on that day to put in four screws in all the brackets of all the vanities. Juaquin did minimal work that day, propping up one of the vanities so that the drooping bracket can be moved back up. That's pretty much all he did. He certainly did not install any more screws. Juaquin said he will come in the next day to do the work. The next day he came. He installed some more screws in the brackets, but not all the screws required in all the brackets, and he left. I texted and asked him when he will come back in to install the rest of the screws required in all the vanities. I even sent him some photos documenting he did not install all screws required and pointed out one of the other vanities is still drooping and that the third vanity will likely eventually droop too as this third vanity is perhaps 70% heavier than the ones already drooping and this third one has missing screws also. Juaquin refused to respond to my texts. When I called him, he demanded I have to pay to him more money for him to come and do the work, that is compete the job. I told him why, he had not done the work properly to begin, I already paid him in full, and all I'm asking him to do is the work he didn't complete and that I already paid for. Nonetheless, Juaquin refused and demanded that if he comes out again I have to pay him more. Juaquin said he already came out twice, yet he still didn't install screws into all the holes in all the brackets and another vanity was still dropping. Juaquin refused to come out unless I paid him more. I will not be paying him more and now I have to hire another party to do the work and pay them even more. read more