I am very disappointed with the customer service I received at this Juan Pollo location. My husband purchased the Mini Special Combo that was advertised on the window as including two drinks for $29.99. After we left, I realized we were never given the drinks, so I went back inside to ask for them. The employee, Pao insisted that my husband had "declined" the drinks, which made no sense considering they were included with the combo. I politely explained that regardless, the drinks came with the meal and asked if she could honor it, Instead, she refused, argued with me for around and would not allow me to speak to a supervisor or manager, and made me pay separately for the drinks along with an additional transaction fee. To make matters worse, once we got home, we realized we were also missing tortillas and salsa from our order. Due to the uncomfortable and unprofessional experience, we did not even feel comfortable going back again. This entire interaction could have been resolved very simply with basic customer service and kindness. Very disappointing experience. read more

I guess in preparation for Mothers Day, this location had no chicken available for the regular people. All they had available was " sides " So I had ordered potato salad and rice. I left the restaurant & went to sample my rice. There was NO CHICKEN IN MY RICE! NONE. But did they cut the price? Of course not. Should I provide the restaurant with some suggestions on how to handle a busy day like today? Why should I? It's not my job. It's their job - that rice always has chicken in it. I got ripped off today at the Juan Pollo in La Mirada. Horrible service, horrible experience. I'm pissed off and I'm disappointed. And wondering where else I can go in the future to get some decent food without getting RIPPED OFF. read more

They always have the best food and it's consistent!! this is actually their 40 year anniversary too. I always opt for the OG chicken beans, rice and of course potato salad. The service is super fast too once you order you'll be in and out within five minutes. read more

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Food was ordered as a family pack for a work event and this is seriously so good fresh! We got the rotisserie chicken, potato salad, rice and beans. every single item had lots of flavor and after eating it, I have considered buying it to go next time I was craving chicken. We had some leftovers so I took some home with me and the only reason my stars go down is because when it's not fresh, it's not as good . The chicken ended up being more salty and dried out pretty quick. The rice also dried out and the potato salad went sour pretty fast. I was pretty sad to see that the quality goes down immensely after sitting in the fridge. If you're looking for something to eat immediately, I would say this place is a great option, but if you're going to let it sit in the fridge overnight, I have a little recommend against it . read more

Juan Pollo - Mexican Near Me - La Mirada, California

Food was fresh and tasty. Service was speedy and friendly. Price was excellent. Unfortunately it smelled funny in the dinning area. I imagine it's the chicken but maybe fresh ventilation would be nice. Also, restroom was filthy and marked up by these gangs. Maybe put a lock and clean them up read more

Juan Pollo - See first pic - Mexican Near Me - La Mirada, California

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The chicken was dry and too salty for my taste I don't recommend it at all next time Pollo Loco it is

The server was rude and unfriendly. Might even be racist. The food is expensive for the amount and quality it presents. Small and salty. I was hoping to like it and come back. But the attitude of the people who run that place disappointed me and my companion. read more

Juan pollo is a long time favorite of mine. Small, local, mom and pop type of fast casual restaurant. Great roasted chicken, good tortillas, tasty salsa, and the best potato salad I've ever had. No matter what I order I always ensure that I get some potato salad. Order at the counter, pay for your food, and the staff will call your number when they have prepared your items. Eat in the restaurant or take the deliciousness to go. read more

Juan Pollo is always a great way to add some fun to a holiday meal. I grew up having Juan Pollo for most holidays. I ordered a tray of potato salad for 20 people for Easter. I called 2 days before and picked it up around noon that Saturday. Everything was efficient and well worth the $38. It was yummy and everyone loved it. I'd love to come back soon and dine in for for a full meal. I'll definitely be back. read more

Juan Pollo - Potato salad as a side dish for Easter. - Mexican Near Me - La Mirada, California

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The roasted chicken is by far, the best in the area. Their sides of hot pinto beans, great potato salad and Spanish rice goes perfectly along with the choice of flour or corn tortillas and multiple levels of heat on salsas. Service is always quick. We headed straight to the beach and fed the family a fabulous lunch, loved by all! read more

Juan pollo has great tasting rotisserie chicken. I like how they cut their rotisserie chicken as well, easy to share or to separate to eat some for later. Customer service: I updated a scheduled pickup in person for a 2 hour time change, where I was told that it was fine. Days later, arriving as newly scheduled, I was told that "early" pickups were NOT allowed. I did not appreciate being talked to so strongly as a worker had already approved the reschedule days before. How am I in the wrong for their worker not updating the ticket?? read more

What happened to this place? I remember freshly rotisseried chicken with crispy skin. I got yesterday's chicken. Dry and it wasn't even hot, lukewarm at best. It even tasted like yesterday's chicken . The rice was still good but the potato salad also was not fresh. Gotta find another place. They also charge 49 cents extra for any electronic payments. read more

Family package very reasonable. The sides are good size. Services were quick and the staff friendly and welcoming Will definitely come back read more

Low-key the best roasted chicken on the planet. Also, the mashed potatoes are my favorite mashed potatoes on the planet. Everything else is good, but I can't put it at the planetary level, however, the rice and beans and salsa is off the chart as well. I've been going to this place for the last 30 years and it has breaking my heart every time a local facility has closed down. This place needs some love and we need to get more establishments established promptly. read more

We were not happy with our choices last night. My wife had a chicken quesadilla that was huge but had no taste. They chop the chicken so much that it dries out. I got a pollo bowl that had the same problem. I asked for extra beans and light rice. Beans were hidden and didn't help the bowl. I put salsa on it but I needed to drown it in salsa because it was way too dry to eat. I took it home and added some enchilada sauce and cheese. The it was palatable. I was extremely disappointed in the preparation. We were extremely happy with the potato salad. It's always a great choice. We will probably come back but will definitely change our order. read more

Rotisserie Chicken always good! Juan's pollo bowl the potato salad is delicious, salsa is always crunchy I purchase get extra on the side.

Stop in to get a late lunch. The salad had lots of chicken. Plenty for a second meal. Very fresh and affordable. read more

Canceled my order 8 minutes prior to Pickup time.... After driving 45 minutes for the order. Thank goodness Juan Rotisserie Chicken (exact same menu) is down the street and completed my order in 15 minutes. read more

Drove past JP and instantly felt nostalgia. Went in, everything is in original condition and Ordered a half chicken $10. It was super dry and tough. I asked for salsa and she says she charges extra- No thanks! Was just trying to finish up my lunch... read more

Came to this restaurant for dinnier on Easter Sunday, tried to order a jumbo ok but wasn't allowed to order it over the phone . I walked I. And ordered , staff was so friendly and patient and kind , they helped me out very much and made it easy to order. The jumbo ok came with 3 whole rotisserie chickens and 3 big sides, was so delicious , restaurant is so comfortable and would be great to dine in, environment has a cool Mexican culture vibe . read more

Juan Pollo - Receipt -2024 - Mexican Near Me - La Mirada, California

So disappointed! I've never had an issue before. But we just picked up 2 half chicken meals and became disgusted when I saw what they gave me. I don't know where they source their chickens from but it looks like the chicken has cancer. No meat on the bones just a black tumor inside. The fact they could give this to a customer is horrible. Dinner and appetite ruined!! read more

Juan Pollo - Other half of the chicken. - Mexican Near Me - La Mirada, California

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The chicken was really dry, and I mean REALLY dry. The service was ok. Don't think I would come back.

My kids love this place whenever I get the chance I buy this for them so much food we have left overs for lunches

I picked up 2 of their "2 chicken and x-large side" special. It comes with salsa and tortillas. I picked potato salad as my side for both. I'd say that the x-large side seems more a large side. It could have been seasoned better with a little more salt and pepper. It wasn't as good as it normally is. The chicken was just okay. The skin had a little more flavor. For the price, it could have had more tortillas. Service was okay. Not sure I'd come back though. read more

Minced chicken rice This juan pollo family pak at the La Habra Location was saltier than I remember years ago from the original location in Ontario, CA, but the side of rice (with minced chicken) was very flavorful, different from usual red style rice. My dairy allergic son could not get enough cinnamon sugar tortillas snacks. What do vegetarians do if the side of rice always comes with minced chicken? read more

Juan Pollo - Minced chicken rice. Juan pollo 2 chicken family pack . 2 dessert cinn tortilla crisps - Mexican Near Me - La Mirada, California

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Juan pollo is a go-to for my family every week, amazing chicken, rice and I love their potato salad! Definitely worth giving a try if you haven't had it before. Chicken is so juicy and flavorful. Service is always quick. read more

First time trying this place. Service was quick! I love the flavor of the chicken and it wasn't over cooked either! The rice had pieces of chicken in it which was a plus. The potato salad wasn't my favorite but aside from that, every was tasty. read more

Juan Pollo - the front desk of the original juan pollo - Mexican Near Me - La Mirada, California

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Definitely way better than El Pollo Loco. We love the taste of the rice and the potato salad was very good. On our last visit they had run out of rice, which was a disappointment. The store can get a little bit busy and you may experience a slight bit of a wait to get your food, so bring your patience and make sure you have time to wait. From the looks of their signage, the best deals are on Tuesdays and Wednesdays for the two chicken special, so make syre you head on down. The interior of the store is very clean, with a mixtyre of booths and tables, but they were not allowing indoor seating for dining yet. The section of the parking lot where the restaurant is located can get very packed, but with a little bit of a walk, there's a lot more oarking spaces in the plaza that should be available. read more

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This is my family go to spot when we want something tasty but I don't feel like cooking. The chicken is good, especially with the salsa and beans. The rice is sooo good, I could eat a bar all by itself. read more

They have a two taco combo that I like getting here on my lunch break. It's for a reasonable price. It also comes with two sides.

Great food. Fast friendly service. The chicken, beans and rice are always cooked to perfection. Their potato salad is delicious-tastes like homemade. read more

The only choice I make here is the two chicken special on Tuesdays. The rotisserie chicken are much tastier and flavorful than those at Costco, with a hint of MSG perhaps. The mild salsa is freshly prepared and is refreshingly good. We usually get flour tortillas. Will be back for more. read more

My family and I have been coming at this location for the past few years and we like the food and service they provide. We always appreciate a clean place to eat. read more

a work lunch picked up JP and it was delish! large portion for our group and my plate was packed. will be back.

love LOVE LOVE the chicken here & ive been coming here since high school in the 90s. this is a true testament of how good their business has been, all these years. staff are super friendly, simple menu but its DELICIOUS, from chicken to desserts to catering. small business that has stood thru all these years, they are def doing something right. read more

The food is good but the service is awful. I recently ordered a large order (2 family packs) for a meeting and they were so stingy with giving me things like forks and plates.. I asked for 20 forks and they said no, so I asked for 15 and she begrudgingly gave them to me. Really??? I feel they didn't appreciate my business. Hmm, maybe they don't need my business? I really love the food but I will be going to a different location the next time I want some rotisserie chicken. read more

Ordered our take out trays of rice and potato salad. Even though we ordered 2 days ago we still had to wait an hour in line to pay and another 30 minutes after paying to get food. Many people complaining. The tray of rice was too salty... The potato salad was not fresh, probably made a couple days ago.... Not Good quality. read more

Food is tasty, their rice has pieces of chicken. The chicken is good too. Their service is good. They're pretty fast once you order. Last time they forgot to give me my salsa . My husband was disappointed . read more

I bought a whole chicken, and when I got home, I found that the chicken had feathers on it. I completely lost my appetite. It's unfortunate because, before this incident, I liked Juan Pollo. read more

Juan Pollo - Feathers on the chicken wing off a whole chicken - Mexican Near Me - La Mirada, California

I like their chicken, it can be a little salty sometimes but no biggie. Their salsa is good too! However they close at 8:30 but I got there at 8:13 on 8/1 and they had both doors locked. If you're going to post hours, please respect them. I hope they correct this. read more