Kimberly Ransel-Ent was a great agent to work with. As a resident of Loudoun County she really…read moreunderstands the Loudoun County market. Kim provided us with guidance to ensure that the sale of our home went smoothly, from preparing for photos, to writing a compelling description, arranging showings, and ultimately guiding us through offer and acceptance process. She was with us every step of the way - always a positive and professional influence. Kim was always realistic with us, advising on the average length of time homes are on the market, helping us to list at an appropriate price point for the area, and keeping our expectations in check. Although this is a stressful time for a seller, she really helped us to manage both our excitement and our expectations. We would highly recommend Kimberly Ransel-Ent for all of your needs as a seller.

We started using Pearson for property management in 2019. The experience started well, but declined…read moresharply in the last year. Twice our property listing was taken down before a lease was signed resulting in at least a month of lost rent. We had maintenance done that was done poorly. Two rooms in the house were painted (poorly: outlets had paint on them). We were not compensated, nor were the original colors restored. The company couldn't determine which tenants painted so inspections were not great. We, the owners, were charged for the last move out inspection. The house was not winterized (outside water not shut off), and it does not look like the hvac filter had ever been changed. The most unsettling part was that a 2 foot section of the roof cap was on the porch when we moved back in. The neighbors said the tenants before the last tenants reported the damage. Pearson said it was not reported. Even if it wasn't reported the house should have gone through two inspections with a piece of the roof on the front porch. Insurance probably would have covered the damage if it was reported. We have been waiting over two months for our account to be closed out and remaining funds to be returned. I don't know if change in personnel or lack of interest in residential proper management lead to our declining experience, but by the end we felt the company didn't care about our property or our experience.

I highly recommend avoiding Peabody Residential Management Company. Newly contracted with this…read morecompany for management of 2 rented and 3 vacant properties, was hit with a several thousand dollar bill after less than a month of true management of the properties.

As a new tenant for a property managed by Peabody, I have been severely disappointed so far…read more Property listing included amenities such as assigned parking spot and pool but inaccurate - neither was given. Unit was completely different in both cleanliness and disrepair from when it was viewed until start of my lease - I was then told that *I* had to submit a repair request. It is the 4th day of my lease and I am unable to park and stay here because I was just notified that a request needed to be made to the condo association for a parking permit. Lease asks the tenant to have a professional cleaning service at move-out, but the condition I was provided is very unacceptable with grease/food stains in kitchen walls, counter is coming apart, almost every single wall has multiple nail holes and large marks, and the dining room light fixture is hanging from the ceiling with wires revealed.

Vicky, and her team are truly outstanding. Every detail was thoroughly considered, every…read moreappointment ran on time, responses were instant and follow-through always complete. Vicky has an outstanding understanding of the real estate market and how to best market a property. Our sincere thanks to Chrisie, Lisa, Sheila, Sharon, Jeni and all the agents that gave up their Sunday afternoons to host open houses. They all took a personal interest in the sale of our home and worked tirelessly from listing to closing. Vicki and her team have an 'always at their finger-tips' list of suppliers and vendors when needed throughout, helping with every single step in this complicated process.

Our house was in major need of repair that we could not afford so decided to sell and buy something…read moreelse. We contacted Karen Cooper who put us in touch with her team member Chrisie Pekala. Chrisie was great and very helpful. We where able to get more than we thought for our house that sold before it was even officially on the market. We where also put in touch with Courtney Jenkins as we where looking at houses in Maryland where Chrisie was not licensed. Courtney was also great very responsive and caring. She took time with us and tried to help with my handicapped father and was very patient and concerned that we find the right fit for us and him. We finally bought in West Virginia where we were put in touch with Brandi Danner. Brandi was also wonderful! We had constant contact from all involved and everyone truly worked as a team and found us a great place that we love. Platinum Reality is truly a great team. I would recommend Platinum Reality and any of these realtors in a heartbeat.

​Working with Jean was such a pleasure. We decided to sell our home and were worried about how the…read moreCOVID market would affect the sale. The Garrell Group came in and took the reigns. Jean's team developed a plan to give us the best possible chance of success. She also advised us to use an aggressive pricing strategy to increase interest. All of her decisions created a best-case scenario for us. We were thrilled to have multiple competitive offers well above our asking price to choose from. After accepting a great offer, we were then so impressed with the communication and efficiency of the team during the closing process. Trusting her strategy was one of the best decisions we've ever made. We can not recommend The Garrell Group enough!​

This is not a fake review. Check out my account and you will see that I have been on Yelp for…read morealmost two years. You will see further that I have never reviewed anything until today. I come to Yelp occasionally to lurk, and that is about it. I have never reviewed anything because, whether good or not, the products and services that I have received have never caused such high emotional amplitude in me that I felt compelled to write public reviews about them. That changed two days ago, on October 6, 2014-- the day that I closed on my first home. As a result of working with The Garrell Group I have learned that Realtors don't just find homes and sell them for people. Good Realtors shape the home-buying/home-selling process and then shepherd it to its final conclusion. They are the ultimate conductors of the thing, and they work exceptionally hard to earn their pay. Mark and Jean Garrell are good Realtors. They are consummate pros who respect their clients and their profession. In short, they are The Real Deal, and I do not think you can find better Realtors anywhere. As I look back on my first contact with them I see nothing but a long chain of personal growth. From the very beginning of our home search, The Garrells skillfully educated me and patiently worked with me as we narrowed in on a house. I cannot stress how accommodating, how kind, and honorable these people are. The fact is, I did not just want a house. I had quite a few definite parameters, and yet once these parameters were established, they became the parameters that Mark and Jean insisted upon whenever we looked at a prospective house. They showed me what to look for in a house, what is really important, and what is not. We looked at a wide variety of homes, spread all across Northern Virginia. At every point they helped us see how each home stacked up to the market. But once we nailed down the right house, then the hard work began. From the moment we made the offer on our house to the day of our closing, The Garrells were there by our side. They worked with our mortgage broker to ensure that we would not be blindsided with negative surprises (I stress this most powerfully. Make sure the broker and Realtor are honorable and that they are working together for you). The Garrells arranged and then conducted us through inspections, managed our contingencies, and helped us negotiate an incredible stream of favorable terms. It was shocking to see it unfold before us, especially since I have so often heard horror stories of unresponsive agents who have permitted deals to come crashing down due to incompetence. That just never happened with us because Jean was constantly on top of the project. She artfully worked us through the entire thing, and then, as I sat at the table on closing day, she and Mark were both right there at my right hand. I only write this review because I enjoy experiencing the work of highly competent people, and want my experience to be enjoyed by as many others as possible. We all work hard for our money. The Garrells respect this and you see it in everything they do. As a result, I will personally never so much as think of using a Realtor other than those at The Garrell Group. They are so responsive, and work so hard to take care of you, that you would just be shooting yourself in the foot to deal with anyone else.

First and foremost we want to thank Kashif for all his dedication to helping us sell our house…read more I first brought this house with Kashif as my agent, and he was phenomenal going above and beyond to help me land this house. Several years later, as I have decided to move states, when it came time to sell my house, it was a no-brainer to have Kashif represent us. And again, he never failed to disappoint. He set a game plan, with clear timelines, guidance, and addressed all our concerns/questionsPLUS more to help us sell our house. He was always patient, kind, knowledgeable, professional throughout the whole process. It was bittersweet as I didn't even have to drive back to my old state to deal with any of it. Kashif handled all of it, PLUS MORE. Unfortunate didn't even get to see Kashif in person! Having worked with Kashif before, his standard of business and professionalism in this business is unmatched. We have worked with many other agents, and Kashif's expertise is unmatched. I often wished we had more people like Kashif in other practices as well.... His PLUS MORE level of dedication is truly appreciated and will give you many comfortable nights of sleep and leave you smiling at the end of whole process. Thank you Kashif as always, and I truly hope we cross paths again :)

We were introduced to Kashif via RedFin, when hoping to tour a house for sale in Alexandria. That…read morerandom match was incredibly serendipitous as Kashif immediately stood out as a knowledgeable, hard working, and savvy realtor. While that initial home did not work out, with Kashif's guidance, we were successfully able to land a more beautiful home, in a fantastic neighborhood, in an incredibly competitive marketplace. He spent hours answering our questions and providing market analyses. He then expertly navigated negotiations and ensured that we were able to close quickly and successfully. He is even writing a book on best practices for realtors and home buyers! I will recommend Kashif to anyone looking for a realtor, as you will be hard-pressed to find a better one.

Rachel and Joe have been amazing. As a tenant, they were excellent communicators, very…read moreprofessional, personable, and always responded quickly. Would love to live under Castle again.

Honestly, when we rented a property after owning one for over 10 years we knew having a…read moreprofessional property manager in place was key to minimizing risks as an owner but was also important for the tenants. However, from the very first day we rented we realized that Castle Property Management was not set up for a good stay( We moved in they did not clean the stove, refrigerator still had chunks food in it from previous owners, and the carpets weren't clean.) Joe's excuse was that owners did not listen to him.(Really?). As fools we rented the home to the max term and price clearly against my better judgement. They stated they have processes in place, but guess they really had none in place so that in reality nothing was provided like a tenant manual or at the time a tenant portal to document the 12 plus maintenance items we cant get resolved. The only issues they resolve quickly are what the owners bother them over like the lawn, the washer/dryer and the terminate inspection. Sad part is the owners aren't being served properly and we will document and let them know. Hopefully, the sump pump wont go out again at 2AM which apparently makes them upset. Not my fault the owners undersized it or have some water table issue. Sorry, but truth is they have to be a discount outlet and it shows. However, I do say they do respond to the minute when your late on the rent because of a nasty divorce and yes they are reachable by phone. Joe

Worst treatment from JENNIFER COLEMAN. Horrible communication , Uncaring, lazy, lack of respect for…read moretime, made me feel like dirt. It took 4 times of her disrespecting me to the point I am beyond fed up. I kept staying quiet. I kept getting disrespected. The nicer I was the more she pushed me down to the bottom of her priority list and value. and my value was zero to her as a human. She was sending the wrong listings I didn't complain. I asked her to please send the other ones. Then she was sending rentals. Then listings in the wrong state. I pointed out to her. I've been beyond patient and got nothing but denial and her gaslighting me telling me she didn't send the wrong areas when I clearly am looking with my own eyes and they are there. The nicer I was the more shed I guess thought I was a pushover and could just keep cancelling past minute. On top Of this she wasn't scheduling any showings for me and cancelled meeting TWICE !!!! I texted her and she still was gaslighting me telling me the listings dod not include erroneous info. The listings that were there were unclear if they were preach built or new construction. I asked. She said she would let me know . She didn't. Then she cancels the appointment again so she can go help someone else I guess a juicier deal just arrived at her and she shoved me aside like dirt to take her other appointment after cancelling prior and me re arranging to meet her time. I have never ever dealt with this level of cold uncaring service from anyone. She literally has no regard for me as a human being and zero respect for my time.

This horrible saga with Jennifer Young's realty group largely pertains to one of her employed…read moreagents, Jovan Vidulovic. He represented sellers of a home, discussed multiple offers with multiple potential buyers but then subsequently refused to communicate the majority of those offers to the seller he was representing. Ultimately the seller was deceived into accepting a lower offer than others submitted, and the home went to a flipper connected to Jovan and his team. Further proof of this unethical, if not illegal, behavior can be seen by Jovan and Jennifer now representing that very same flipper who's desperately trying to sell the same property after polishing a turd! And, unfortunately, this flavor of behavior seems to be business as usual for these "professionals;" see another review posted that required legal action when this team refused to abide by contractual obligations!

Our experience working with Jin Wickwire to sell our home has been nothing short of wonderful. Over…read morethe past 13+ years, and across multiple moves (this was our third home in Virginia alone), Jin has consistently been thorough and professional--from the earliest pre-planning stages all the way through post-closing. This most recent sale came with several contingencies that could have delayed or derailed the process. We were understandably worried, but Jin took each one by the horns and resolved them one by one. Thanks to her skill and determination, we closed right on schedule. How else can we describe her? Simply fabulous. Her team was equally wonderful and a pleasure to work with. Thank you so much, Jin!

We don't usually leave negative reviews, but our experience with our former landlord and real…read moreestate agent, Jin Wickwire, unfortunately ended on a very disappointing note. While the home-buying process itself was smooth, our move-out experience was the complete opposite. As a family with young children, we were repeatedly questioned and made to feel uncomfortable over normal wear and tear......things like minor drywall nicks that are expected in any home with kids. These were already being addressed on our end with a contractor, as we had communicated. Despite agreeing to cover repairs and forfeit a $3,000 deposit, we were met with unnecessary comments and a level of aggression that felt unprofessional and unwarranted. It was especially disappointing given that we chose to work with her over many other options, expecting a level of trust and respect in return. We believe in accountability and were fully willing to take care of any legitimate damages....but respect and professionalism should go both ways. Based on this experience, we would not recommend doing business with Jin.