I had the WORST salon experiences of my life with Leisure Hair Studio and the owner, Eddie. I would…read morenot recommend him to anyone.
To start, he rescheduled my original appointment just ONE HOUR before I was supposed to come in, which was already frustrating. Then on the day of my actual appointment, he was late. Completely unprofessional from the beginning.
When I arrived, I was honestly shocked at how messy the salon was. There was hair all over the floor and from several different people, the brushes he used had other people's hair stuck in them, and at one point he even dropped a brush on the ground and then picked it right back up and used it on me. It felt unsanitary and careless.
The service itself was even worse. He took over five and a half hours to highlight my hair, and the result was horrible. During my consultation, I very clearly asked for full foil highlights and showed multiple pictures. He even discussed those photos with me--yet somehow decided to do balayage instead and the end result looked nothing like what I asked for.
Throughout the appointment, he was also on his phone most of the time and barely communicated with me. When he wasn't actively working on my hair, there was little to no interaction, which made the whole experience feel very uncomfortable and inattentive. On top of that, he actually left the studio to go get coffee while my hair was processing, which felt incredibly unprofessional.
I came back the next day to have him fix it and showed him pictures again of what I wanted corrected because my hair looked so bad. Instead of fixing it, he completely ruined it even more. When I calmly explained that this still wasn't what I had asked for, he became extremely defensive and dismissive, saying things like, "I don't know what you want me to do." That was incredibly frustrating because he did NOT follow what I asked for in the first place.
At that point I was so disappointed and embarrassed by how my hair looked that I started crying right there in the salon. Instead of showing any empathy or professionalism, he was rude, dismissive, and told me, "I don't know what you want me to do. I did everything you told me you wanted" and then when I told him that I felt like he didn't listen to what I asked for, he said "you can leave now" and pointed me to the door. Not once did he apologize or try to make things right.
To make matters worse, he originally quoted me $270 for highlights, but at the end charged me $370. No explanation, no accountability--just another example of how unprofessional this entire experience was.
The lack of hygiene, poor communication, completely ignoring what I asked for, overcharging, and the way he treated me was unacceptable. A simple apology and willingness to fix the situation would have gone a long way, but instead I was met with defensiveness and disrespect.
I would strongly advise anyone considering this salon to go elsewhere. I truly hope he reflects on how he treats his clients and never makes someone feel the way I felt during this experience again. Everyone deserves to be treated with respect, honesty, and basic empathy, and I hope he finds it in himself to do better moving forward.
